Complaints

This profile includes complaints for Corelle Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Corelle Brands

  3025 Highland Parkway Suite 700 Downers Grove, IL 60515

• 

  Corelle Brands

  12000 Molly Pitcher Hwy South Greencastle, PA 17225

• 

  Corelle Brands

  9525 W. Bryn Mawr Avenue, Suite 300 Rosemont, IL 60018

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dual basket Instant Pot air fryer on November 25. I received an order confirmation (order number ********) and then it supposedly shipped December 1 and was never heard from again. The customer service live chat feature never works, I waited twice for over an hour to find that when it was my turn in the queue magically there were no agents available. Same issue with the phone number which just kept increasing my waiting time and place in the queue. I ordered elsewhere because this is clearly a scam and the company is absolute c*** Id like a full refund and to never have to deal with them again. *** spent hours trying to resolve this via phone, email and live chat with no avail.

  Business Response

  Date: 12/28/2022

  Hello BBB,
  
  We have reviewed the complaint and support case with our team and will be reaching out to offer a discount on a future purchase in January 2023. In addition, we have refunded their order and they should see the amount reflected on their account within **** business days, depending on their banks processing time. Were happy to assist with any questions or concerns they may have by contacting us at ************** or via chat on our website at 09:00 AM to 04:00 PM EST from Monday to Friday. We can also be contacted anytime via email at **********************************.
  
  Regards,

   

  *************************

  Instant Brands

  Consumer Care Center

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my Corelle ware it was with a LIFETIME WARRANTY of breakage.I am still alive but now the customer service phone line at ********************** saids they will no longer HONOR their WARRANTY.

  Business Response

  Date: 10/20/2022

  Dear *******,
  
  Thank you for reaching out regarding your CorelleButterfly Gold dinnerware purchased in the ****s.
  
  I regrated to hear of the difficulties you have experienced while attempting to replace your broken dinnerware and have looked into this situation further.
  
  Going back into our files I was able to locate the original warranty/replacement information for our Corelle dinnerware patterns from this time frame. Including Butterfly Gold. I have attached images of the Replacement Guarantee and Continuity Promise.
  
  As you can see, the original warranty on Corelledinnerware was actually for 2 years. Currently it is for 3 years. We were unable to locate any information regarding a Lifetime warranty for Corelle.Based on this information, we would be unable to replace any additional items outside of the 4 replacements we have sent as goodwill gestures since 2018.
  
  However, we do regret any confusion that the warranty information may have caused and would like to work with you regarding your replacements. If you are able to provide copies if the lifetime warranty you are stating came with your dishes we will be happy to review the information for consideration.
  
  If that is not a possibility, we can offer a one-time 25%discount off of the purchase of any replacement dishes you require.
  
  We appreciate your loyalty to the Corelle brand and out company. If I can be of further assistance, please let me know.
  
  Kindest Regards,
  
  *************************
  Supervisor
  Instant Brands ************* Center
  Instant Brands Tell us why here...

• Initial Complaint

  Date:09/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corelle Brands is knowingly falsely advertising a knife block set that I ordered. After doing further research, beyond reviews published on their website, I found many other customers had the same issue. I purchased the Avondale 16-Piece Block Set (item #*******) on 7/31/22 (order #********). The item is advertised on their website as an espresso-stained wood block, however the box you actually receive states its a mahogany-stained wood block. After contacting customer service to see if I could get a replacement block, as I assumed they just sell multiple stain colors and I was sent the wrong one by accident, I was told that was the only product they had and that the color can vary from box to box based on it being natural wood. I then explained that sure, I could expect the stain to vary slightly, but the color being advertised does not even match the color described on the box that is being sent out. The representative then told me that I should just return for a full refund. So I did, however 3 weeks later am still awaiting a refund. Im not here necessarily for help with the refund, as they said it takes 30 days to process, but to address the intentional false advertising going on by this company as well as the horribly long return process they force you to go through just to get your money back because they sent you a product that does NOT match what they say they are selling. Extremely unethical business practices going on in this company.

  Business Response

  Date: 09/28/2022

  Dear *******,

   

  My name is ************************* and I am a Supervisor here at the ******************** at Instant Brands. I appreciate you reaching out to the Better Business Bureau, and through them us, regarding your recent experience. I regret to hear of the discrepancy with the color of the wood storage block of your Chicago Cutlery ******************** Set (*******) and reported this to the appropriate departments for further review. Additionally, I regretted to hear of your experience while attempting to resolve your issue. 

   

  I am happy to assist in this matter. I was able to locate the information regarding your returned package and have processed a credit for the full amount of your order ($65.22). It should clear tonight. However, as every bank is different please allow up to 10 business days for this credit to show. 

   

  I thank you for your patience while we resolved this issue for you. If I can be of assistance in the future please let me know. 

   

  Regards,

   

  *************************

  Supervisor ********************

  Instant Brands, LLC

  Customer Answer

  Date: 10/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate your assistance in expediting the refund process and hope to see that Corelle will update their product description shortly.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 17, 2022, I was using a Pyrex 7 Cup Glass Round Storage Container Blue as normal when cooking a packet of pasta in the microwave. After the normal cooking time, the bowl had broken into multiple pieces. I had originally purchased this bowl on October 25, 2021. I submitted a warranty request to request a replacement, but I did not receive a response.

  Business Response

  Date: 09/14/2022

  Dear ******,

   

  Thank you for reaching out to Instant Brands. We regret to hear of your experience with your 7-cup round glass Pyrex(r) Simply Store container and are happy to be of assistance. 

   

  Unfortunately, we were unable to find your file under the information you provided to the Better Business Bureau. However, we have started a file for you and one of our representatives is reaching out to you by email to provide further assistance. Please respond to ***** at your convenience. 

   

  Again, we regret to hear of your experience and look forward to resolving this matter for your. 

   

  Regards,

   

  *************************

  Consumer Service Manager

  Instant Brands LLC, and Instant Brands Company

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 7/16/2022 Item Name (SKU)QTYTotal Winter Frost White 15-ounce Rimmed Cereal Bowl (5250817)12$73.78 Winter Frost White 6-ounce Mini Dip Bowl (1067256)12$39.73 Never received a package from ******* stated that I acknowledged the package, but we were out of the country and never received a package. I asked neighbors. we live in a gated community. it's just $100.Today 9/9/2022 but still trying to get update I would like a resolution from the company, either send me a gift card or refund the amount purchased.

  Business Response

  Date: 09/14/2022

  Dear ********,

   

  Thank you for reaching out to Instant Brands. We regret to hear of the difficulties you have experienced regarding not only your order, but also in obtaining your refund. 

   

  I have reviewed your file and have instructed that the cost of your mis-delivered order be refunded to you. As every bank is different please allow up to 10 business days for the credit to show on your account. 

   

  We thank you for the time and patience you have shown in this matter. We appreciate the opportunity to make this situation right. 

   

  We hope that you find this resolution acceptable. If we can be of assistance in the future please let us know. 

   

  Regards,

   

  *************************

  Consumer Service Manager

  Instant Brands LLC, an Instant Brands Company

  Customer Answer

  Date: 09/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of this year I purchased an instapot and started using it immediately. I noticed a stench left over from the meal in the silicon ring and a film on the bottom of the pot. I googled and tried every cleaning options suggested by instapot. My entire inside of the pot is covered in this white crust that I can not remove as well as smells like anything I have ever cooked. My 30 day return window was up by the time I used the device and I also tossed the bulky box because I trust the brand name. I love the products ease of use and convenience but am afraid I will make myself sick using it any further. I feel like I recieved a faulty interior pan and sealing ring. I now have a product collecting dust because I fear using it. I paid a total of $98.65 for this product and would like it either replaced or returned please. Model duo60 manufacturing number is C55047032111701095

  Business Response

  Date: 09/06/2022

  [11:58 AM] ****, *******
  All responded to via SF, I typically send something like this to BBB
  "Hello BBB,
  
  We have reviewed the complaint and support case with our team. We want to resolve this matter and get them back to cooking as soon as possible. We have reached out to offer a replacement to this customer and extra sealing rings as a courtesy once the image of the silver sticker found on the back of their appliance is provided. Once received, we will happily send a replacement.
  
  Regards,
  
  Instant Brands Support"

  Customer Answer

  Date: 09/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************