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Roadrunner Freight

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roadrunner Freight's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roadrunner Freight has 19 locations, listed below.

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    Customer Review Ratings

    1.13

    Average of 39 Customer Reviews

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    Review Details

    • Tabetha F

      Date: 06/06/2025

      This was the most horrible experience I ever had. I supposedly had a drive for Tuesday. Then they asked for more money. 3 different times gave it and they still canceled 3 different times

    • Yildiray K

      Date: 05/19/2025

      The worst and most dishonest freight company in the ****They will give you a price before picking up your shipment, but once your pallets are picked up, they change the price without informing you or asking for your approval. After your pallets are delivered, youll receive a huge extra bill with numerous illegal charges.They are also never on time for pickup or delivery.I am currently suing this company for their fraudulent pricing practices.

    • Brandon F

      Date: 05/06/2025

      Ive been dealing with Roadrunner for over three months regarding a damaged shipment, and it has been nothing short of a nightmare. Despite clear evidence, including timestamps and condition reports, theyve refused to take responsibility, offering excuse after excuse to avoid paying out the claim. Their customer service is dismissive and unhelpful, and the entire process has been dragged out with no resolution. I would strongly advise against using this company for freight services. Their lack of accountability and professionalism has caused significant frustration and financial loss.

    • Susan F

      Date: 12/31/2024

      Lost freight, no tracking system available, customer service does not know what is happening.

    • Jason P

      Date: 08/16/2024

      At first, customer service was top notch. They kept me informed, worked with my schedule. I am military and booked with road runner for their veteran owned company. Weeks before shipment, they increased my estimate by $400 due to carrier changes. Then the carrier assigned to me was canceled. When disputed; hung up on. *****. Why charge me more for a carrier that you cancelled on? Car shipment was moved two weeks. Delaying pickup and drop off. Worst experience ever.

    • Becky G

      Date: 07/31/2024

      Terrible service!! STAY AWAY!!After five successful shipments with RR, my company scheduled another, only for the driver (****) to refuse pickup because our road cases had locked wheels instead of being on a pallet. They claimed to only work with pallets, a policy not mentioned during booking.Contacting the dispatcher (******) was a nightmare. He was unprofessional, rude, and refused to provide any further explanation, simply reiterating the drivers refusal to complete the pickup.I have proof of prior pickups with identical wheels and paid invoices for those loads. This inconsistency is unacceptable, and I will escalate this issue to higher management. Due to their lack of professionalism, communication, and customer service, my company will now fail to deliver to our customers.

    • Kerron C

      Date: 07/27/2024

      Car wasnt picked up on time they rescheduled it for today as of the 27th of July 2024 and the car still has not been picked up at all

    • jonny n

      Date: 07/07/2024

      So bad. So so so so so so so bad.

    • Patrick L

      Date: 06/17/2024

      Quoted a price of $1000 to ship car from ******* to *****. Called me on pickup day and told me actual price would be $2000 or they would cancel the order. Time restraint required me to accept offer. The price required home delivery but the driver said it was impossible to get closer than 50 miles to my house because of the size of his truck, we live within 2 miles of a ******** I had an air tag in the car and circumstances allowed me to meet the driver 90 miles from my house and recover my car.

    • daniel v

      Date: 05/29/2024

      IT IS A SCAM!!! Worst company I've worked with. They delivered the product 2 days late and then tried to charge me an extra $375. NEVER USE THIS COMPANY.

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