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Business Profile

Window Wells

WellExpert

Reviews

Customer Review Ratings

4.63/5 stars

Average of 96 Customer Reviews

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Review Details

  • Review fromJoe J

    Date: 09/13/2024

    5 stars
    Did a great job with good quality products. Crew was thorough and knowledgeable.
  • Review fromApril W

    Date: 09/11/2024

    1 star

    April W

    Date: 09/11/2024

    DO NOT USE THIS COMPANY! THEY DO NOT STAND BY THEIR WORK. They replaced the window well window and buck ****** The next day it rained and there was water under the window. I called them. They sent out a 66 thug to brow beat and bully me, I am 411 and 78 years old but I am not stupid! He said there is a crack in the foundation and they are not fixing anything. Perma Seal was out a year and a half earlier and water proofed my basement. There has not been a drop of water in my basement until now. Renewal by ******** was out and said, It was a poor install and a very poor quality window.. Next time call ********, the same price and they stand by their work! April W

    WellExpert

    Date: 09/12/2024

    Hi April ******* for your feedback, but I think it is important to be truthful when posting an honest review. WellExpert has been in business for nearly 30 years and in that time we have earned hundreds of 5-Star reviews and the respect of thousands of customer becasue of our experienence, customer service and high quality work We do speciality work for all of the major waterproofing companines and are offen recommend for basement window installation by ******** and other top window companies because basement window work requires experience they do not typically possess. In your case, the window replacement was done to our high standards using our ClimateGuard windows. ClimateGuard is a Chicago company who manufacturers extremely high-end basement replacement windows. The issues you brought to our attention were immediatley address by ****** our Production Supervior and determined to be due to a crack in your foundation not a result of our window installation. Another odd thing about this project that needs to be mentioned - after we completed our work, you smeared drywall mud around the window which then became wet and muddy due to the foundation leak. ****** was more than respectful but he was treated very poorly by you via name calling and even flinging some of the wet drywall mud in his face. Our team members were actually shocked by your behavior and admitted they had never experienced such disrespectful treatment. Despite it all, I hope your were able to resolve your issues with the foundation leak and we do appreciate your business.
  • Review fromThomas C

    Date: 09/11/2024

    5 stars
    Living in northwest *******, I could not find a local window well cover company. After yet again another internet search, I discovered Well Expert. Finally after several years a company that was able to help me!Their representative **** was able to walk me through exactly what I needed and provide a detailed quote. We scheduled the installation and they provided an estimated arrival time the day prior to installation. Their installer, *******, reviewed what I needed, asked if I had any questions and proceeded to fabricate and install the window well cover. He finished in less than one hour. He was thorough, polite and explained what he did. His clean up was perfect. One would never no he was here. I highly recommend Well Expert. They are true professionals.
  • Review fromMary Jane L

    Date: 09/02/2024

    5 stars
    Wonderful experience with Well Expert. The installer, Joel, was very professional and discussed what he was going to do. Great investment!
  • Review fromMs. B

    Date: 08/21/2024

    5 stars
    Were courteous, informational and quick to install. Rylie was exceptional. The well cover was put on a home built in the 50's. Would recommend this company without hesitation. The staff answering my calls were just so wonderful!.
  • Review fromLinda H

    Date: 08/21/2024

    5 stars
    They came on time, beautiful product, installer was great , knowledgeable and finished perfectly!
  • Review fromRick S

    Date: 05/29/2024

    1 star

    Rick S

    Date: 05/29/2024

    I had them install two covers last Sept. 2023 . The worker seemed like he was not very knowledgeable as he had to remove them a few times to make the clips work. On one of the covers he had to cut the edge because of a sprinkler head that was hitting the cover. He made the cut a little to big as there is a small entrance for whatever to crawl in the well. I called in May ********************************************** $180 for their mistake as they have a picture of the work that was done and does not show the bad cut. The worker took the picture before he cut it and they claim the cut was between me and the installer. I recently sent them a message for a small piece of plexiglass and will fix myself have not heard back. I cannot complain about the quality but once they do the job and pay them they are DONE with you.

    WellExpert

    Date: 05/31/2024

    I reviewed the work and it looks fine. I am happy to send the customer a small piece of material if he wants to do any alterations on his own. However, he will have to agree to remove the negative review because it is unfairly posted since the work was done correctly. Also, not sure whey he waited 8 months to complain and they write us a bad review. Have him let me know the size of the piece he wants and we will give it to him at no charge, he would only have to pay the *** shipping cost.
  • Review fromJames E

    Date: 04/22/2024

    5 stars
    I am extremely happy with the outcome of the work being completed in a very timely manner. It turned out excellent. I have been looking for something that work in my situation.
  • Review fromGlenn A

    Date: 04/09/2024

    5 stars
    Extremely satisfied with responsiveness, price and quality of windows and installation.
    I had two basement windows replaced. They were the original single-pane, aluminum frame inserts when the house was built 40 years ago. WellExperts replaced them with high quality, dual-pane, vinyl frame windows. The estimator did a very thorough job explaining the window options and the process of installation. I agreed to the contract and my job was scheduled for a week later. The installer did a great job; I was impressed with his skill and craftmanship. The job was completed in less than four hours and he left the job site spotless. A true professional. The new window look great, function smoothly, and allow no draft or cold to migrate into my finished basement.
  • Review fromGayle C

    Date: 03/29/2024

    5 stars
    Excellent, beautiful windows. Installer very experienced and did a beautiful job and cleaned everything up. Highly recommend this product and company.

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