Reviews
This profile includes reviews for Scott Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 12 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAshley C
Date: 05/31/2025
1 starIve been with scu since 2018, and sadly Im very disappointed in the service and treatment Ive received . I had a negative 200 balance that was about 30 days overdrawn. I was able to get it taken care of in time and was told my account will go back in good standing and I can use my card again after the overnight process. I waited the next day an my card still declined. They stated they expedited my card to my address , but couldnt give me a tracking number .I need the remaining of my money and I cant access it.Review fromTy K
Date: 05/29/2025
1 starTerrible customer service and not very helpful this bank has went downhill in so many ways.Review fromMark M
Date: 02/06/2025
1 starMark M
Date: 02/06/2025
I got a auto loan with scott credit union back in 2017 never missed a payment it was paid off on time. Went to get another loan today I was denied my past history with them didn't matter just one account on my ********************** was bad goes to show you pay your payment on time with them but it doesn't matter I'm medically retired Army an that didn't matter nether!!!!!
Scott Credit Union
Date: 06/04/2025
Thank you for your recent loan application with Scott Credit Union. As an organization we are committed to the principles of fair lending. We take this commitment seriously and strictly maintain fair lending practices. All applications are evaluated equally, and extension of credit is based on minimum credit requirements. For a more in-depth review of your application or wish to explore alternative solutions, please contact us at ************.Review fromThad B
Date: 02/03/2025
1 starThad B
Date: 02/03/2025
Very slow to respond your calls or text and not customer friendly! Not the bank I would choose!Scott Credit Union
Date: 02/05/2025
it was a pleasure speaking with you. We appreciate your patience as we experienced longer than usual wait times. If you have further questions or need additional assistance please contact our ********************* at *************. We value your feedback and thank you for being a member of Scott Credit Union.Review fromJennifer A
Date: 01/29/2025
2 starsLike banking with them, have used them for years, but they keep blocking my debit card and not calling me or emailing me like they're supposed to. It's bad enough they Block my bills or restaurant usage. They blocked me again tonight after I ordered from the local subway. It's after hours. What if I needed gas to get home and I was stranded somewhere? They're making it dangerous for me to continue banking with them. I am going to have to find another bank that is more reasonable.Review fromTodd K
Date: 01/17/2025
1 starTodd K
Date: 01/17/2025
Id give my recent experience a-ZERO! We live 1000 miles away from any branch office. I have transferred money into *** from my local CU many times, the last time was less than 30 days ago. Today I found out that they no longer do this. I couldnt even make a deposit with an ATM! I called *** and the young lady FIRST told me to set up a pop money under **** Pay (which ONLY transfers money FROM ******* need to transfer money INTO ***. Then she said were getting a new system the end of the month. She then said you can mail it in or you can do a wire transfer for $20 from your bank.I went back to my local CU and paid for a wire transfer. I pray it gets deposited before any overdrafts. Weve been members of *** since 2000. For the last 13 years, weve lived out of the region and have had great service considering we live out of the region. This is completely unacceptable There was ABSOLUTELY NO WARNING about this change went out to their customers who are out of the region.Scott Credit Union
Date: 01/30/2025
Dear Valued Member, Thank you for contacting Scott Credit Union regarding your account. We appreciate your feedback and sincerely apologize for any inconvenience regarding the transfer of funds between Scott Credit Union and your other financial institution.On October 1st, 2024, Scott Credit Union discontinued shared branch services. In preparation for this change, communication was sent to members via email beginning April 16, 2024. After the initial communication, Scott Credit Union sent, via email, a discontinuation reminder June 2024 and final communication September 2024. Our records indicate this communication would have been sent to the email address on file. For a more detailed review of communication sent via email and discuss alternative service options, please contact us at ************. We value your feedback and thank you for being a member of Scott Credit Union!Review fromJeannette M
Date: 04/26/2024
3 starsJeannette M
Date: 04/26/2024
I used to love this bank. Friendly customer service, helpful no matter what the issue, but lately they are falling off. No matter how debits come in, they charge off larger amounts and then charge overdrafts on the remaining charges which results in quite a few charges. And the biggest issue. My account was hacked and I closed the account as suggested and opened a new except I could not get a debit card at any branch. Said they were out of ink and could not print them! So I had no access to my money except to withdraw cash. This lasted for at least three business days.Scott Credit Union
Date: 05/09/2024
Thank you for being a valued member. We understand an account compromise can be stressful. Member account safety and security is a priority at Scott Credit Union. Depending on the type of compromise, closing an account and opening a new account number is the best course of action. We apologize for any inconvenience caused while the debit card printer was temporarily out of service at your preferred location. In review of our systems, the items in question posted in settlement order based on the date and time received from the processing network. The transactions were not processed based on dollar amounts. All fees due to the account compromise have been refunded. Thank you for choosing Scott Credit Union.Review fromKen M
Date: 02/29/2024
1 starTLDR: Scott Credit Union messed up rolling over my auto loan, and now my credit score dropped from 809 to 651...A car dealership used the wrong VIN for a car purchase in August. It was caught in December and I re-did the purchase paperwork at the dealership. Scott Credit Union rolled over the balance of the loan to a new loan in January. I was paid ahead by thousands of dollars and had a consistent record of paying on the loan (The car loan was $10K for 48-months in August, and I owed less than $4K when they rolled over the loan in January).When Scott Credit Union rolled over the loan, they marked that the old loan was 120+ days late and then closed the loan... even though I was paid way ahead of schedule. Because of this, my credit score instantly dropped over 150 points! Scott Credit Union agreed that an "error" in their system caused this problem, and they reportedly submitted a correction on 2/5/2024. However, based on what I've seen change on my credit report, they just removed their previous comment stating "120+ days late" but not the closed account's status (that also erroneously states it was closed while ******* days late). I've called multiple times without answers, and have not received responses to any voicemail.In the meantime, I've had my disputes at 2 of the credit agencies "verified as accurate" and closed. I've had to have multiple phone conversations to explain the situation and get new disputes submitted just this week. Scott Credit Union has done almost nothing to resolve the issue despite their bank submitting fraudulent information into my credit report. Whether this was a just an accident or not, I'd hope that they would do more to fix their mistake... or at least answer the phone once in a while.Review fromDanielle B
Date: 01/06/2024
1 starDanielle B
Date: 01/06/2024
They are constantly charging me $27 fee at least 10 times a year. I have some bills that comes out on a certain due date they pulled my money out and pay the bill before the due date sometime and sometime after the due date, I have screenshots of my money being pulled out on different dates so that I can go into negative in my account just to pay the $27 fee for not having it . I shouldnt have to pay the fees if theyre not gonna pull my money out when they get ready to. I am so tired of this Bank. I am really thinking about banking with someone else. Its just I havent had the time because I have so many bills coming out weekly and then I have to switch over and thats a headache.Scott Credit Union
Date: 02/07/2024
The relationship with ******************************* and Scott Credit Union has been reviewed and there is no indication of the charges as described. Scott Credit Union offers services such as secure and convenient online or mobile banking to securely view account balances, pay bill and more. These services can help members reconcile their accounts and avoid overdraft changes. For a full list of options to view and protect member accounts, we welcome members to email us at ********************** call ************* or ************* or stop by a local branch to review with a friendly, experienced SCU professional.Review fromDaniel B
Date: 12/12/2022
1 starSuch a headache having them as youre auto loan provider. Cant pay over the phone without a $15 fee. Cant pay online with another banking institution. Stay away from Scott credit union. Such a joke. Cant believe the St. ***** blues are associated with this terrible company.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.