We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

KeySmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a KeySmart on 4/19/24 for a total of $58.46. Following the instructions at *************************************************************, I mailed the product back to KeySmart at **************************************************************************************, and sent the **** tracking number ************************************ The **** tracking information confirms delivery on 5/13/24, within the 30 day window allowed by the return policy. I sent follow-up emails on 5/24/24, 5/31/24, and 6/15/24, and still have received neither a refund nor an email response as of 10/25/24. I know ************************************* is being monitored, because I sent an email regarding another matter on 5/12/24 and received a (non-automated) reply on 5/13/24.

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed online order for 2 smart cards for wallet tracking Sept 19, 2024. A third card was included for 'no' cost. Paid nearly $100. As soon as they were received, I charged the cards as indicated in the instructions. Cards appeared to hold the charge. Cards will NOT connect to the Apple 'Find My' no matter how long you leave them trying to connect. Cards are totally useless. A total refund id ****************************** / Smartcard Httpswww.getk Il is listed on the transaction which was for *****.

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Curv Group LLC. (dba Statik) sent a phone charger with the return address that did not match the business I purchased the phone charger from. I intended to decline delivery, but because Curv Group was not the business I ordered from, I opened the package. The **** will not allow you to decline delivery of a package that has been opened. This is a deceptive business practice of Curv Group LLC. to use a different return address name. I incurred $10.99 shipping the charger back to Curv Group LLC. They refuse to pay for the return shipping, even though I have confirmation that the charger was received by them. I am asking for return of the $10.99 I paid for return shipping. This is a deceptive business practice by Curv Group LLC.

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered 5 keysmart cards, but they were for iphones only, they expect people to know that "find my app" is only iphone, well, i've never owned an iphone, so how would i know. contact customer service and they agreed to swap with cards that work with android. but after that, that stopped communicating. i have replied to the email they sent saying they would exchange or refund multiple times, but get no responses at all. so now i'm out of the money and i have 5 worthless cards i cannot use. i would be happy with exchange or refund. cannot find an actual customer service number to call. they don't care about their customers at all in my opinion.

    Customer Answer

    Date: 10/11/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    They finally contacted me like a month later saying they would take them back. But I felt this issue was abandoned, so I gave them away... So I guess it was kinda resolved, but very poorly executed... 

    Sincerely,

    **** ******

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a KeySmart X on September 25, 2023. It broke in February 2024, well within my two year warranty. I sent an email to KeySmart on February 21. On February 22 I received a reply from ******** who confirmed she found my original order and wanted to confirm my shipping address to send a replacement. Since that time I have not received a replacement and have been ignored even though I have sent six follow up emails. At this point I don't even want a replacement since they don't sell the product which broke anymore. I want a refund so I no longer deal with this company that doesn't honor their warranty and has no customer service skills

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent multiple emails re: return and refund on Order ******. As you can see in the attached, I placed the order for KeySmart Pro Tile and 2 Magconnect Pro on December 26. I received them on January 2. I sent my first email stating I would like to return the products on January 30, within 30 days of customer receipt, as required by your policy. I received an email from ******** on January 30 explaining the options. I responded on Jan. 30 that I would like to return for a refund and requested the address to send the products to. I also explained that the tile device is still at factory settings and has not been paired, therefore I should get a full refund. This email was not responded to.Emails from me on February 2 and February 8 have also not been responded to. As I contacted you about this return fully in compliance with your policy, I would appreciate your sending me the return address so I can ship these products back to you.I'm of course very frustrated with this experience and am reminded of this every time I pull out my keys which are on a KeySmart device. I just decided I wasn't happy with the size of the Pro with Tile version. Please provide the address and I will return the products so you can process a FULL refund and make me a happier customer, once again.

  • Initial Complaint

    Date:10/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keysmart once had a rewards program. This program started out shortly after the company was started and between kickstarter campaigns and purchasing products directly from the website, I had accumulated quite a lot of "keys" (which is what they called their rewards points). I recently wanted to go redeem these points and purchase some products from keysmart. Upon going to the website I was unable to find where to login to my account anymore. After emailing support, I was lead on from about a month with the promise of getting the rewards system active again to allow me to redeem my points (or keys) before it was "sent to a higher team" to look at and contact me. I never received the contact from the "higher team" as promised so I reached back out again. Finally, I was informed that the system had been permanently disabled and after some pushing was offered a 25% coupon. This is generous, however, I estimate in order for me to get the value that I had accumulated in keys (or rewards points) I would need to spend somewhere around $1000 to be able to get enough back, which still means I must spend around $800 out of my own pocket still. All I ask is to get the amount of credit that I had accumulated in keys back so that I can make the purchase I intended to in the first place. Also, next time it would be appreciated to get some communication that my rewards points will be disappearing before they are deleted, which would give me a fair chance to spend them.

KeySmart is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.