Complaints

This profile includes complaints for Gerber Collision & Glass Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gerber Collision & Glass Headquarters

  400 W Grand Ave Elmhurst, IL 60126

• 

  Gerber Auto Collision & Glass

  3030 Satellite Blvd Duluth, GA 30096-5807

• 

  Gerber Collision & Glass

  319 22nd St S Birmingham, AL 35233-2208

• 

  Gerber Collision & Glass

  828 Highway 33 Pelham, AL 35124-1823

• 

  Gerber Collision & Glass

  802 Markeeta Spur Rd Moody, AL 35004-2924

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle off at Gerber Collision on 02/19/2024. They were supposed to replace the entire front bumper and the impact bar. I picked my car up on 03/01/2024 and as I looked over the repairs, I noticed a huge gap between the headlight and bumper on the right side of my car. The other side is not nearly as bad. My father and I pointed this out to the shop before leaving and they stated "there is nothing that can be done about it". It is noticeable that they did a terrible job cutting the bumper. I paid 25% of the repair costs and now when I try to resell my vehicle it will look janky. Not sure how they are allowed to charge me for a terrible looking repair. Not satisfied at all that they told me "sorry cant do anything about it."

  Business Response

  Date: 03/20/2024

  We understand the General Manager ************** has reached out to the complainant and the complainant dropped off their vehicle on 3/19/2024 to have their concerns addressed.
  
  

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a car accident and was referred over to Gerber collision and glass located *********************************************************************** They indicated in the estimate that my radiator needed to be repaired and was paid to do the repairs along with other damage caused by the accident. After the vehicle(2018 Dodge Caravan) was fixed within a few weeks we began to have overheating issues with the radiator. We contacted them on 10/31 informing them that the car was overheating. We took the van in on 11/1 and was told that the issue was fixed and that we shouldnt have anymore issues with overheating. They apparently just needed to reconnect coils somewhere in the radiator. However I am now being informed they did order a new fan at that appointment although we were told everything was fine and we shouldnt have anymore overheating issues. Im assuming they ordered the fan in anticipation that the overheating may continue. Of course, less than 2 weeks later on 11/13 the car overheated again and when we took it back to Gerber collision and glass they informed us that the fan needed to be replaced and that is what caused the overheating. At this point my husband inquired if the overheating could have cause any other parts of the car to have an issue since he knows that an overheating radiator can negatively affect the gasket or transmission. He was informed everything was fine and that the overheating would stop. Less than 3 weeks later we started to have issues with the acceleration and was told our gasket could have been blown. When we contacted Gerber again they told us they received a code that the gasket was leaking orsomething to that effect. When we informed them that that should be fixed since it was caused by the overheating that they were initially paid to fix they informed us we needed to contact ***** and that they would have to do something about it. They are not taking any responsibility for the issue they have caused and is causing us extreme stress and frustration.

  Business Response

  Date: 02/23/2024

  Gerber Collision & Glass is aware of the complainants concerns with the repairs to their vehicle and market manager ****************** spoke with her on 2/9/2024 and got everything arranged with the manager. The complainant's vehicle was towed back the following Monday 2/12/2024 and is in the shop for mechanical diagnosis. Market Manager ****************** again spoke with the complainant on 2/14/2024 and advised her that we got the issue diagnosed and all concerns have been resolved. 

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defective workmanship via insurance claims by others. They still have our vehicle and no rental. I am a disabled person who is suffering injury due to this incident. They will not communicate properly and provide all the paperwork necessary not to cover up any issues that can arise from unfair and deceptive trade practices. They have my car and will not provide any safety checks. I feel that car is not safe to be on the road and wont respond.

  Business Response

  Date: 02/22/2024

  We understand the General Manager ************** reached out via phone as well as email letting the complainant know their vehicle was ready and have not received a response as of yet.
  
  

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21260429
  
  I am rejecting this response because:
  
  

  I had to have the vehicle removed due to the hostile atmosphere at this establishment. I had to pay myself.

   

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/04/2024

  We understand the General Manager ***** has left messages as well as emailed the complainant with no response as of yet.
  
  

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my recovered stolen vehicle sent to ****** Collision Center in ********** for repairs. Before I gave them my car I checked to see a general timeframe on how long it would take. If it was going to take a long time then I would have had it sent elsewhere. I was assured it would be done before I had to return my rental car that was being covered by my insurance. It wasn't. Week after week I had to call the shop because I wasn't being filled in on any details. Each week there was a new reason for push back on the estimated time my car was going to be there for. I've since returned my rental and have been getting rides from my significant other to and from work. She has had to miss out on hours because I work far from my home. We eventually head to the shop in person to see the car. I was told it was drivable and that they were waiting on two parts. I was also told that I could take my vehicle and bring it back at a later time to get the pending parts installed. When we got there this was far from what I was told. No work had been done on the car, there was still broken glass on the floor and in the air ducts, and I come to find out that I am waiting on an additional part that I was not told of until then. My insurance had already paid them. We asked for more transparency and updates on the car before we left. I don't have a problem with waiting on replacement parts if they were ordered wrong or delayed. I was lied to. On top of that when I received a phone call saying yet another part was ordered and incorrect I was less than thrilled at the conversation I had with the person in charge of my car. After I mentioned that it was hard to believe that my recent part was ordered incorrectly, the representative *****, who I had been working with this whole process, cut me off to hang up on me. When I would call back his voice only got louder as it grew into a shout. He yelled at me, called me an idiot, told me to stop calling, and hung up. They still have my car.

  Business Response

  Date: 02/06/2024

  Please be advised this is not for Gerber Collision & Glass this is for ****** Collision Center in **********.

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on my vehicle repair to be completed since October 15, 2023. Text communication with the company said completion would be around November 15. Subsequent calls, I kept being told its a big job, and that it would be another two weeks, continuously. Which brings us to the week of January 22nd. Where I was told this Friday or Monday the latest my vehicle would be ready. Now I am told it may not be ready Monday. I would just like for this job to be completed.

  Business Response

  Date: 02/12/2024

  We understand the General Manager ************** reached out to the complainant on 1/31/2024 and on the final inspection the driver's side door edge guard was replaced at no cost to the complainant.
  
  

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked 12/18/2023-12/20/2023 for 3 days. I havent gotten paid yet. I contacted them multiple times. Never received response.

  Business Response

  Date: 01/26/2024

  Gerber Collision & Glass is aware of the complainants concerns with payment and general manager ****************** spoke with him on 1/18/2024 to confirm his address and this was submitted to our Human Resources department and all concerns have been addressed. 

  Customer Answer

  Date: 01/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an insurance claim through State Farm, from a hit and run accident. The entire process has been unorganized, with an extreme lack of customer service. There have been issues since the day of my first scheduled repair appointment, when I had to speak to the General Manager *****. I was told on Monday, December 4th, that my vehicle was almost 100% ready. I spoke with ***** on Tuesday afternoon, after calling the shop all morning, and then calling him directly, with no answers. He asked me when I wanted to pick my vehicle up, I had questions about repairs. He told me he had not even laid eyes on it yet. Long story short, the glass was not repaired, or even ordered. ***** told me the "glass guy" should be there Wednesday, and he would call when he arrived. This never happened. I received a text on Thursday confirming that I picked up my vehicle, no phone calls from the shop at all. Friday I called in to inquire about my vehicle, it was closed out the previous day, which caused issues with Enterprise. When I picked up my vehicle, my tires were low, so I had to wait for air to be put in. My windshield area and dashboard were left filthy with dust, debris, and dead beetles. The rain sensor is not working properly in the windshield. I had an appointment with ***** on Wednesday, Dec. 7th. I arrived at 10am. The receptionist called *****, and he told her to have me come back tomorrow. I left out very upset and confused. ***** called me about 15 minutes later explaining that he was in the back of the shop, and trying to work out a way for me to come back. He didn't even know what needed to be done to the vehicle. Why would I be lied to by management?

  Business Response

  Date: 01/15/2024

  We understand the Regional ********************************* has reached out to the complainant 1/10/2024 and advised the complainant we are refunding the complainant $250 due to the complainants concerns.
  
  

  Customer Answer

  Date: 01/20/2024

   
  Complaint: 21068166
  
  I am rejecting this response because: I have not received the small amount of $250 as promised by ****************** It has been 10 days. Every step of the way, things are promised, and they are not being fulfilled. I am an independent contractor, I can prove missed work from this repair situation. I would like a larger refund. 
  Sincerely,
  
  *************************

  Business Response

  Date: 01/30/2024

  We understand the Regional ********************************* has reached out to the complainant on 1/30/2024 and offered the complainant a total of $500 and to bring the vehicle back to the Lexus dealership and also offered to cover the complainants rental.
  
  

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about September 19, 2023, after an accident, my insurance company (USAA) informed me my vehicle (2017 ***** Colorado) would be towed to Gerber for repairs. The first 3-4 weeks, I called every week, but was told due to UAW strike, all parts are on back order. Around the 5th week, the guy I was working with, stopped calling me and returning my calls. In late October early November, I went into the office and spoke with the General Manager ******************************* concerning my vehicle. He told me parts were still on back order and that my vehicle was at ***** Dealership on ************ and that the back seat had been replaced, and the shocks were installed, just waiting on the 2 rear springs. **** also said hed be taking over my vehicle and h*** call every ************* never did. On Nov 7th I went into ***** and spoke with ***** in parts, explaining the situation. He checked the system and said it doesnt make sense, the order was put in Oct 3rd, but theres been no movement at all since then . ***** called his manager, who then ordered the parts, saying theyll be in Tues. I asked to get something out of my truck, ***** said your truck isnt here. I told him **** said it was. ***** went and got ****, who called **** at Gerber and said, the customer is here and wants to get something out her truck, is it at Gerber, cause its not here (*****). **** could be heard saying no its not. **** asked where it was, and **** said its at a sublot **** asked for address and phone number, and **** could be heard saying, I dont know why shes there, I cant give you that information. Tell her call me after 1 (about an hour) and Ill talk to her about vehicle. **** said, shes standing right here, do you want to just tell her? At which **** aggressively said NO! Have her call me after 1. At this point, after hanging up, **** said I dont like that he wouldnt tell me where sub shop is and wont give any information. I have a 38 min recording of entire conversation.

  Business Response

  Date: 12/27/2023

  We understand the Upper Manager Seirra T. has reached out via email 12/22 advising the complainant the parts have not arrived yet and will contact the complainant once they arrive.
  
  

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21002127
  
  I am rejecting this response because:
  There has still been zero explanation as to what is going on regarding my vehicle. Why are parts literally taken 3+months. ****** called and emailed me, however nothing of value was stated. Why is this happening? *** asked her about compensation for the stress this has brought upon my disabled son and myself and all I was told is Ill look into it. What about the rental vehicle I paid for 3months? Gerber, your employee was obviously conducting insurance fraud and now, no one wants to not only answer my original questions or even discuss/offer compensation; I am quite appalled at the direction this case is headedstagnant, like my vehicle.
  Sincerely,
  
  **********************

  Business Response

  Date: 01/03/2024

  We understand the Market Manager Seirra T. reached out to the complainant via phone as well as email. We understand the complainant has filed a fraud claim against Gerber Collision & Glass.
  
  

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21002127
  
  I am rejecting this response because:
  
  Good day, 

  Fraud complaint? ****** reached via phone back in December. I told her I was going in vacation December *****st and we agreed that she would email me updates. On Dec 26th I received an email about waiting parts. My response was to have her connect me with her boss as she is not informing me of anything new. Ive been waiting on parts for 3+ months. Ive asked about compensation, she said shell have to ask and get back to me, but never did. 
  Sincerely,
  
  **********************

  Business Response

  Date: 01/16/2024

  Gerber Collision & Glass is aware of the complainants concerns and Regional Director ************ has been in contact with her on 1/16/2024 to discuss this matter and no further action is required at this time. 

  Customer Answer

  Date: 01/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26 scraped a pole on the driver side. Contacted insurer and scheduled an "assessment" with their authorized repair servicer Gerber Collision in ******, **. No appt. untill 11/09. Dropped off car and agreed to text message updates. On 11/16 I received a text from "******" - saying 'damaged areas cleared away and parts ordered'. On 11/21 'received most of your vehicles parts and is in the body process being worked on'. On 11/28 'parts have arrived...in the body process'. On 11/30 'it is a pretty big repair' and a repair bill that ballooned from $2700 to over $6000. On 12/04 I went into the shop and was BS'd about major damages from a pole scrape that did not exist. "******" spewed a bunch of malarkey about 'the other party', blah blah blah - there is no other party, I scraped a pole. On 12/05 text message 'almost finished with body process, should go to paint next week'. On 12/09 text 'your vehicle should be in paint by end of week'. On 12/11 I went there at 8AM and asked for police presence, but contacted wrong jurisdiction. I made "******" and the manager ****** me to my vehicle where i was MORTIFIED, HORRIFIED, EXPLETIVE-RANTED ANGER - NOTHING had been done but an alleged 'new door'. Damages still not removed, tire off, driver side door panel removed. They are padding time on work that is nowhere NEAR completed. There were NO STAFF working on cars and I was there 45 minutes...probably because they are short-staffed and lying about the cost and the process. EVERYTHING they text me was a lie - and the manager ends with "I can guarantee we will have your car finished by next week (12/18), BUT I don't want to shoot myself [sic] in the foot!???????? Mickey ***** operation - I left with no trust, no confidence, no commitment, no guarantees, and I would have been better off going to "Pookie in the hood" than use this shop.

  Business Response

  Date: 12/27/2023

  We understand the complainant has since picked up their vehicle without any further issues.
  
  

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 20995116
  
  I am rejecting this response because as of today, I contacted the location regarding the driver side mirror which doesn't move up or down, it now only moves left and right. I informed Liberty Mutual and provided them with a list of itemized unnecessary charges on areas of my vehicle that had no damages, such as cost of labor regarding the vehicle front grill. According to ******, Gerber was unable to remove the casing or the mirror from the driver side door and claims to have did a total replacement of the door. Wherever Gerber pulled the part from, it's not connected properly and therefore the mirror doesn't even move up and down. So when I contact Gerber who have provided me with a "guarantee on ANY DEFECTS in workmanship and parts for as long as I own my vehicle" they're referring me back to Liberty Mutual refusing to communicate with me - sending word to the phone from the manager through the receptionist to contact Liberty Mutual. When I asked to speak with management, the receptionist said and I quote "I am not going to go back and forth, the manager is not speaking with you and he is not going to come to the phone, contact Liberty Mutual". When I asked why would I contact Liberty Mutual when Gerber is the one who handed me the final paperwork with their guarantee. The receptionist says, 'we're not answering any questions...' before she could finish, I just disconnected the call on her. What great quality customer care and guarantee that was!!

  Gerber has handed me a guarantee on ANY DEFECTS in workmanship for as long as I own my vehicle. I would like my mirror fixed based on your guarantee and your contract with Liberty Mutual to 'make whole' the customer. The mirror worked when I brought it to Gerber, and then to claim to have to replace the whole door just to get a mirror casing is absurd and an unnecessary cost to Liberty Mutual. 

  The response from the business unacceptable AND rejected!
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/08/2024

  Gerber Collision & Glass is aware of the complainants concerns regarding the driver side mirror and general manager ************** spoke with her on 1/2/2024 over the phone and she was using inappropriate language. General Manager ************** did inform the complainant to reach out to Liberty Mutual in regards to the issues as they also give a lifetime warranty for the workmanship along with Gerber. Gerber Collision & Glass has declined to do any additional work on the complainant's car for the way she has treated our staff and has referred her to the insurance company for further assistance with getting this addressed. 

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 20995116
  
  I am rejecting this response because: I never contacted Gerber on 01/02 and will swear under oath in a Deposition affirming that I never contacted Gerber on 01/02/24. The attached email describes my experience in my phone call to Gerber on 12/29. No additional contact has been made to Gerber by me and their statement is a total fabrication. Secondly, a customer expressing displeasure with your ********************** shop's workmanship by filing complaints with the BBB and a completing a police incident report, is not a legal defense for not honoring your lifetime warranty. I have also attached the 12/20 email from when I originally filed reports and there has been no communication since 12/29 upon discovering the poor workmanship on the mirror

  My position remains the same in that, ******'s paper trail of texts from 11/09 - 12/11 were falsehoods on the work progress, your statement of my contacting Gerber on 01/02 is also a falsehood, and ******'s 'emotions' and/or hurt feelings are not a legal defense for not honoring Gerber's lifetime warranty which I believe my $500 deductible has paid for and should be refunded if you won't honor the warranty on the workmanship.
   
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12/1/2023 Amount paid: $1,000.00 Committed to providing repairs to the damage to my vehicle Nature of dispute: ****, the ** of the location, telephone harassed me for leaving a justifiable neutral, and honest review. I am requesting a full refund due to their unprofessional conduct.The business has not attempted to resolve the problem.

  Business Response

  Date: 12/27/2023

  Gerber Collision & Glass is aware of the complainants concerns with the repairs to their vehicle and market manager ****************** spoke with him on 12/7/23 and reviewed his experience and that he was upset about two issues. First, he went to pick up his vehicle and his friend found a hairline crack in the radiator support. This additional damage extended repairs an additional week. Second, he completed his customer survey and was unhappy that the General Manager called to review this feedback with him. He felt as if the General Manager was being unprofessional to call and ask questions about his feedback. Market Manager ****************** again spoke with the complainant on 12/8/23 and he informed him that he filed a BBB complaint in regards to his experience and he then confirmed again he was satisfied with vehicle repairs. The complainant stated "yes" and was informed of our warranty process as well. After confirming vehicle repairs were 100% to his satisfaction and that he was coaching our team to provide the best customer service possible, he was informed that we would not be refunding his deductible. The deductible is a portion owed for repairs completed and since he was satisfied with repairs we would not refund. The complainant then became outraged and informed me that "I didn't give a s*** about customer service" and "that my call to him was pointless". Again, I apologized he felt this way about the experience in which he stated something derogatory and he disconnected the call and all concerns have been resolved at this time