Complaints

This profile includes complaints for Precision Today Plumbing Heating Cooling Electrical, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Precision Today Plumbing Heating Cooling Electrical, LLC

  9211 Gage Ave Franklin Park, IL 60131-2105

  
• 

  Precision Today Plumbing Heating Cooling Electrical, LLC

  640 E Saint Charles Rd Ste 209B Carol Stream, IL 60188-2600

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entire HVAC system installed in May of 2024. Installer misinformed me about system operations.Part of prepaid maintenance agreement is a hot water heater flush annually. Technician refused to perform service stating that my unit was too old and pushed to sell me a new unit. Mine is eight years old and still has two years on the warranty. To retain my Trane HVAC system warranty I need to have it inspected each spring and fall. Twice this spring, Precision has scheduled this and no one came. One time someone accidentally canceled the appointment and again today I was taken off of the schedule because we just dont have the manpower . Neither time was I notified. They are putting the system warranty in jeapardy. These inspections were prepaid by me last year.

  

  Business Response

  Date: 06/23/2025

  Precision Today has reached out to go over Customer's concerns multiple times dating from 6/13/25. We have been unsuccessful in being able to reach our Customer. Nor have we received any responses from our attempts to resolve concerns. 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled ** maintenance/cleaning and ** not working for Sunday, June8th. Technician showed up without required equipment, which was specified, to access the blower. The technician proceeded to replace the thermostat which was replaced within the last two months. The technician charged me the total service/maintenance charge but did not clean the condenser unit and was unable check if there is something causing the thermostats to fail. He said someone would need to come back out with the proper equipment to complete the job. The ** was running when he left; however, the system cycled on and off multiple times even though the set temperature remained unchanged. The next day I did not receive a follow-up call to schedule the remainder of the work so I called their office. They scheduled a technician to come out today, June 10. At 4:10 pm on June 10th, after waiting all day for the technician, I received a call to schedule a technician for tomorrow, June 11th. I requested a manager call me back and I have not heard from anyone. I have had issues with this company previously, they schedule appointments and then cancel. This company bought out the company that installed my Carrier ** and two furnaces. In order to maintain the warranty, I have to use this company. One time, they canceled an appointment and told me they no longer service our area in the City of *******. Today, they told me the same technician, who didn't have the necessary equipment was the only one assigned to the City. Again, after I waited all day, they call and say they're not coming.

  

  Business Response

  Date: 06/13/2025

  Hello ******, thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience youve encountered. Your experience is not reflective of the level of service we aim to provide, and we take your feedback seriously.
  We apologize that the technician arrived without the proper equipment and that the scheduled service was incomplete. We also understand how disappointing it must have been to wait for a follow-up appointment, only to be rescheduled again at the last minute. This is not the standard of reliability and communication we strive for, and we are truly sorry for the disruption this has caused.
  Regarding the issue with repeated appointment cancellations and the concerns about warranty maintenance, we recognize how important it is for you to have consistent and competent service, especially when tied to the protection of your HVAC system. The fact that these issues have occurred more than once is deeply concerning, and we are reviewing this situation internally to ensure it is addressed properly.
  We appreciate you bringing this to our attention, and wed like the opportunity to make things right. A member of our management team will be reaching out to you directly to resolve the outstanding service needs and to discuss how we can regain your trust moving forward.
  Thank you again for your patience, and we hope to speak with you soon.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to dealing with Precision Today, I had a service plan when this company was still A.W.E. In November 2024, I had seasonal maintenance performed on my furnace by Precision Today and was informed that it was at the end of it's service life. Arrangements were made to install a brand new HVAC system at a cost of almost $15k. What a mistake. Just days after installation, the brand new furnace wasn't working. After "fixing" it, the whole house humidifier stopped working. Another service call revealed that it was never hooked up properly, and that the installer as well as previous tech had the furnace settings completely out of the recommended parameters. After multiple service calls, the furnace thankfully made it through the winter. Fast forward to May 5th, when I got home and it was 76 degrees in my house. I called to let them know the A/C wasn't working, and was told that they should have scheduled an A/C start-up this spring when the weather got nicer. I was told it would be scheduled and to expect someone to call the next day. Wednesday came and went with no communication. I called back Thursday and was told to expect a call ****. That call never happened. I called back May 8th and was told AGAIN that this would be scheduled ASAP. Once again, no communication. I was not contacted until May 11th, only after leaving a negative ****** review. The A/C startup happened on 5/12. However, in the process, the tech "fried" my thermostat (his words). I had noticed a burning smell while they were working, and subsequently, before the techs left, I noticed my thermostat had been replaced and asked why. They were going to leave without telling me. As it turns out, the "new" thermostat they installed was still connected to someone else's account. So it wasn't even new. Once again, I noticed that the control panel for the humidistat was not working. Please reach out for more info, to include my A/C once again not working as of today.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Precision today , on 1-5 our heater went out they came out gave us an estimate and we paid right there at this time , Monday we where supposed to have technician out between 12-2.we all work keep in mind so I called at 2 and they said they should be there around 3 pm called again at 3. And they said that they should be there at ***** so they finally should 4 ish and to find out an hour or two in that they have the wrong size furnace , they didnt leave until 12 am , I have 2 kids in the home we all have school and work , than same night found damaged to my floor , I called next day and no call back follow up with my claim , I called a week later and they had to take another message called again next day and left another message and finally someone called back said someone would call me to get someone to look at it , again NO call I had to call again to see what was going finally talked to someone I was at work I said to call me back in 45 min again no call back I had to call the following day , made an appointment for today 2-4 and no show no call !!! The owner really needs to be aware of what kind of company is being run this is totally ridiculous and unprofessional! Still no call and Resolution to the damage floor there technician did !!

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New AC unit installed with humidifier and air filter system. I added a duct cleaning and in total paid (financed) about $12,100. Everything had a warranty. Duct cleaning was completed on September 25, 2024. A hole in the vent was not sealed. Since that date I have requested for the hole to be sealed properly to match the other seals. The company placed electrical tape on it. I called and complained. They were scheduled to come out today between 8-12 and decided they were going to come at 5pm. No one was available to be home at that time. They were also scheduled to repair the new humidifier which was installed on 6/12/2024 improperly and leaked. The humidifier was never checked and leaked until October 2024 when it was found during a routine furnace check. All done by Precision today. To date I have yet to have my humidifier fixed and the hole sealed in my duct work properly. Ive paid above market value for services and Im stuck bc they hold the warranty. I keep picking a time frame for them to come out, they NEVER uphold the time frame which is terrible business practice and I need the work complete within the window of time promised. Ive missed work, arranged for others to be here to get the job completed and still not done.

  Customer Answer

  Date: 11/01/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Technician set blower speed too high in May. In July, we started hearing a whistling noise. Called for an appointment. Technician could not replicate the problem. Called again mid-August when it started again a few days after the tech was here. Was told they could not come out until 9/11. Called a week later for a sooner appointment. That tech heard it and said it wasn't he filter rack. We were told an installer scheduled would call us to setup and appointment. 2 weeks and 3 phone calls later, we finally got another appointment. That appointment was cancelled/rescheduled 3 times. When the tech finally came, he taped the filter rack. Problem stopped momentarily and was occurring again once he left. Called back for another appointment that, again, was cancelled/rescheduled 2 times. That tech said the blower was set too high and it was not performing properly. He ordered a new fan/blower. Installed it. Line froze. One week later, still waiting for a tech to come for our scheduled appt between 12 and 2. All of this is warranty work so we do not have to option to call another company. Otherwise, we void our warranty. Email to a manager with exact details attached. We also pay monthly for a service plan. A lot of good that does.

  

  Business Response

  Date: 10/21/2024

  We apologize for the inconvenience you have experienced, and we thank you for giving us the opportunity to resolve this matter at no charge to you. The unit is now operating normally. 

  Our technicians have visited this customer's home six times since 08/02/2024 in an attempt to resolve a number of technical issues. During each visit, our technicians spent multiple hours attempting to troubleshoot and resolve the customer's problems. The customer was never charged for any of these visits.

  The same day this complaint was filed, we successfully remedied the problem at no charge to the customer. I have attached the invoice from that visit on 10/19/2024. 

   

   

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22445578
  
  I am rejecting this response because: even though we were not charged for any of the visits and the problem has been solved, it took numerous phone calls and rescheduled visits over the course of almost 3 months to have it fixed. We pay for the monthly membership and have not felt like valued customers until the last technician, ******, came on Saturday. We have missed opportunities for weekend overtime, rescheduled doctor appointments, and made other schedule adjustments to accommodate all of the changes that have occurred with scheduling. There needs to be some sort of accountability or compensation for all of the trouble we've had, which was caused by a former employee of the company when he completed the air conditioning maintenance in May. We did not have ANY problems until then.
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 10/24/2024

  We are very sorry for the issues and inconveniences this has caused you. At this point, we are happy to hear that the system is functional and operating as intended per the email that we received from you as well as what our tech reported when he completed the repair.

  As a company, one of the guarantees we offer with new installations of equipment ensures that we will resolve an issue no matter how long it takes. There were things that could have went smoother as far as scheduling goes, but with the system now functional and proper operation restored, there isn't anything else that we can do. The employees that were involved in this situation have been addressed about the missteps surrounding your concerns as well as coached on what we could have been done better. For your inconvenience, we will be extending your membership with us for an additional year at no cost as well as adding a $100 credit to your account that you can use towards any future maintenance for service needs. 

   

   

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was done at ************************************************ then I asked the village of ******* to do a reinspection, they asked me for the permit number, for 2 weeks I have been calling asking for the permit number and I still do not have it help me please

  

  Business Response

  Date: 09/01/2024

  Precision Today has submitted for the permit and is working with the city of ********. The city of ******** is notoriously slow when it comes to getting a permit. I have updated the customer on this status and we will be continuously checking on the status. 

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22222001
  
  I am rejecting this response because the issues has not been resolved at all I want to sell my property this is holding me up I need the permit number you are not supposed to do work without a permit
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/05/2024

  Precision Today has applied for permit for plumbing work and the city is holding up issuance of permit as there are other pre-sale items not plumbing related and not the responsibility of Precision Today to complete. Whatever other pre-sale items are listed as mentioned by the city of ******** are the homeowner's responsibility. Please see attached document from ********* 

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22222001
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, previously doing business as ******* Home services, installed the current furnace/AC unit in my condo. ******* provided cleaning/tune up services last year for me. I scheduled my annual cleaning/tune up service, which is to ensure the unit continues to run and function properly, on 6/18/24 with Precision for 7/24/24. The cleaning and regular maintenance is a required service to maintain any warranty. Despite the manufacturer's warranty being expired, it still is a service required to upkeep my unit. I verified with the company they do perform these services. The night before my scheduled appointment, which had been scheduled weeks out and that had been verified multiple times previously, I received a call after the company had closed for the day at 6:30 pm that the company "no longer" cleans my type of unit. My appointment was canceled by the company. I requested to speak to someone regarding this matter, as the company who installed the unit is the company liable to provide all services for it. I have called multiple times during business hours trying to speak with someone about the company choosing not to service my unit. I was told a manager would reach out to me within 24 hours. And I have not heard back from anyone from the company. I feel as if they are choosing to ignore me and hope I go away. As far as I know, they are the only company that can provide the services I need on the unit and as the company that installed it, I believe they have an obligation to provide those services. Without regular cleaning and maintenance services, it is likely my unit will deteriorate, which I believe has to violate a policy for a company that installs HVAC/ac/furnace units. How do you install something and then just choose to stop providing services for it? That should be against installation policy.

  

  Business Response

  Date: 07/29/2024

  *********,

  Thank you for taking the time to speak with me today. As discussed, we would be happy to send out a technician free of charge to diagnose the issues you are having with your HVAC system. 

  Customer Answer

  Date: 07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30/2024, I reached out to the business to replace a water heater. On 5/1/2024, less than 24 hours after install and payment the water heater is not working. There is no hot water in my home and there seems to be a significant amount of water leaking out the bottom of my water heater. When I called the business, dispatch refused to prioritize coming ASAP. The operator on the phone would not even get me in contact with dispatch to get something organized. I work a full time job and do not have the time to step away from work for them to fix it.

  

  Business Response

  Date: 05/02/2024

  At the time this BBB notification came through (5/2/24 at 1:28pm), a technician was en route to the client's home to assess the situation. 

  Customer Answer

  Date: 05/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/29/15 ******* (now Precision Today) installed two Carrier Air Conditioning units for the previous owner of my home. As the subsequent owner I was given documentation of Dykstras Extended Warranty that covers the compressor, parts, and labor for 10 years. An Extended Warranty is an optional add-on product provided by the Installer and separate from the Manufacturers warranty.When one of the units failed, I contacted Precision Today for service per the terms of the Extended Warranty. On 9/11/23 a tech inspected the unit and referred us to the front office re: the Extended Warranty. On 10/4/23 my husband and I were told over the phone that the Extended Warranty still applied. Due to concerns about conflicting answers and surprise charges we requested confirmation in writing, at which point Precision Today changed their answer. The last email I received from Precision Today was on 11/15/23 stating they would Not honor the Extended Warranty claiming that ******* had declared the Extended Warranty null and void for a subsequent owner. However, no substantiating documentation was provided supporting this statement.My additional research was unable to find any documentation detailing terms and conditions that indicates *******/Precision Today's Extended Warranty is null and void for subsequent owners nor that it is contingent on Carrier's Manufacturer's Warranty, on Carrier's terms and conditions, nor even on registration by a subsequent owner. By reaching out directly to Carrier, I was able to confirm that Extended Warranties are the purview of the Installer. Carrier emailed "If the installer provided any extended warranty on labor - you would need to review, with them, the terms of their contract. On 4/5/24, I emailed all of this to Precision Today, enclosed all relevant documents, and again requested that *******/Precision Today honor the terms of their Extended Warranty asking for a response and resolution within two weeks. They did not respond at all.

  

  Business Response

  Date: 04/24/2024

  Hi *****, 

  I apologize for the mixed messages you have received. Unfortunately, our labor warranties are not transferable unless the new homeowner calls in within 90 days of purchasing the home to notify us to transfer the warranty, this is standard practice in our industry. In addition, any labor warranty through us is only valid if annual maintenance is completed, this is also industry standard. I apologize for the inconvenience, we would be happy to serve you, but it will have to be at normal pricing as your equipment is no longer under warranty. 

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21608970
  
  I am rejecting this response because:

  Thank you for responding, it is unfortunate and telling that I had to turn to a public forum to elicit a response. I am relieved that we were suspicious that we were being set up for surprise charges and asked for verification in writing. This entirely new claim re: annual maintenance is very interesting. If this truly was the case, you would have informed us and provided documentation when this process began last year. Instead, over all of the phone and email conversations where you attempted to blame the manufacturer, this was never mentioned.  Now that you stopped responding to emails, are being called out in a public forum, and have been provided proof from Carrier, suddenly there are conditions to the warranty.  Unfortunately, while "industry standards" is a lot more plausible than "another party (aka *******) said so", it still doesn't qualify as an exception allowing you to not honor your warranty - any requirements like annual maintenance need to be Detailed and Included in the Warranty Contract. They are not. If these conditions to the warranty existed in writing, you would have provided it Day 1 and would be providing it now. Unfortunately, making another false claim is not an acceptable solution.  
  

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/01/2024

  Hi *****,

  Again, I apologize for the confusion and your experience. To be clear, your unit is out of parts warranty through Carrier, I was only addressing the extended parts and labor warranty provided by ******* since that would take precedence as you correctly mentioned. Unfortunately, to maintain your warranty through *******/Precision Today annual maintenance is required. This is similar to how regular oil changes are required to maintain an extended warranty for vehicles. If you do want to proceed with a Dianostic please let us know.  

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21608970
  
  I am rejecting this response because: 

  Thank you for your response. Again, if there are caveats or requirements for any extended warranty to remain active, they can not be assumed by either party.  The requirements need to be detailed and documented clearly In Writing for both parties.  *******/Precision Today's extended warranty on my units did not articulate any such requirements (e.g., annual maintenance).  *******/Precision Today has still not offered to provide documentation that proves these requirements apply to the warranty of these units. Therefore, trying to claim that undocumented 'requirements' should be assumed due to 'industry standards' when asked to honor the warranty is not credible or binding.  Unless *******/Precision Today is able to provide documentation showing that annual maintenance is required for *******/Precision Today's extended warranty on my units, I am happy to proceed with a Diagnostic and Repair of my unit with *******/Precision Today honoring the extended warranty. 
  
  Sincerely,
  
  ***********************