Complaints

This profile includes complaints for Precision Today Plumbing Heating Cooling Electrical, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Precision Today Plumbing Heating Cooling Electrical, LLC

  9211 Gage Ave Franklin Park, IL 60131-2105

  
• 

  Precision Today Plumbing Heating Cooling Electrical, LLC

  640 E Saint Charles Rd Ste 209B Carol Stream, IL 60188-2600

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ******* HVAC System installed by Precision Today at our residence on 8/25/23 replaced a Carrier unit that failed after 18 years during the 100 degree heat wave. We were told that this unit would provide equal/superior performance. Within two hours of installation, the new unit was not cooling the house. Precision made four additional attempts (three recharges and visible taping of the unit) through September, with no success. The new unit never cooled the house longer than 3 days after one of the recharges. During repair attempts, we were told that other circumstances were causing this performance deficiency based on the age of our townhouse (18 years). These discussions did not occur at the time of sale.At the last service call on 9/26/23, a dye pack was placed to determine the possibility of a leak. Due to cooler weather, Precision cancelled the follow-up call and advised they would contact us when the weather warmed up again. We never heard from them.Our frustration with both Precision and the ******* unit had reached the point of us just wanting to end this relationship and be made whole. Fortunately, the furnace was adequate during the winter months, but still substandard to the previous Carrier unit.Two weeks ago, we looked at alternative providers. We learned that a superior Carrier system was significantly less costly elsewhere than this ******* unit. We then contacted Precision to request the system be removed and 100% of our investment be returned in accordance with their 5 Year 100% Satisfaction Guarantee." They tried to negotiate with us for alternatives to repair the unit with yet another tech visit. While we seriously considered this, we felt the unit and our trust in Precision had already deteriorated beyond recovery. They did not come back to reschedule the dye test of last September until we documented that we desired to be made whole per their guarantee. Instead they tried to reroute us to alternate guarantees to retain the unit sale.

  

  Business Response

  Date: 04/18/2024

  Good Morning ****, 

  First and foremost, we apologize for your negative experience with your system. This is not how we intend to do business; we want to correct this issue ASAP. Per our 5 Year 100% satisfaction guarantee, we are prepared to make this right so the system performs as stated, if we can't correct this via a repair or replacing the system, we will take out the system and refund 100% of your investment. Before we replace the system and eventually refund you if the system doesn't perform, we need to verify the results of the leak search to determine where the issue is at (in the system we installed or in the line set that wasn't installed with the system). We look forward to making this right, we ask that you provide us an opportunity to complete the diagnostic started now that it has warmed up. 

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21580121
  We are rejecting this response because it is the same solution provided before.

  Precision has decided to provide a specific guarantee that does not satisfy removing the patch-worked system that has never worked since installation.I could not utilize your attachment procedure, so I copied the first letter sent to the company below.

  This relationship started poorly, and never improved. Continuing to have the system in our home - which we discovered two weeks ago was not only substandard but overpriced by at least 30% - and Precision working on it to continue to attempt to maintain it in our home is disheartening. I can get a new, superior system with a legitimate competitor for 40% less than what we were charged. We now feel that two senior citizen were taken advantage of during 100 degree weather, and we just would like to end the relationship and part ways.
  

  
  April 9, 2024  
  
  Dear ****,
  
  Thank you for taking the time to speak with me this afternoon about our request to remove our deficient HVAC system purchased last August from Precision Today in *********. We are extremely disappointed in this system and our experience with your company.I apologize for expressing my frustration and anger over the phone, but this has been one of the worst experiences we ever have had on replacing systems.Let me explain what we have gone through since last August, and why we want you to honor your 100% satisfaction guarantee by removing the system and refunding our purchase price.
  
  We contacted your company the morning after our 18-year-old Carrier system shut down completely on a 100-degree day. We are senior citizens who were desperate for relief in a home with the thermostat reading between 80 and 90 degrees; we also have cats who were suffering. When ******* couldnt complete the repair, he sold us this ******* system after explaining the warranty guarantee to us. As I mentioned to you, this was an expensive unit that we believed would be superior to the older Carrier it replaced.
  
  The system never functioned properly from the day it was installed. The installers didnt even do a walk through with us to see whether it was working before they left. The next day we learned it was never properly charged and the dampers were in the wrong position. We went through six of your technicians (counting the two installers) since the unit was installed in late August, and the A/C never operated properly for longer than a few days.
  
  I also mentioned that our son and his family, including small children, visited in mid-September,less than a week after the system had again been recharged. The conditions were so unbearable that they had to purchase a fan, since even pushing the unit to 68 would barely keep the downstairs thermostat at 80 degrees. Can you imagine what this experience was like for us? With company and Grandchildren in the house, we couldnt reschedule the next visit until the 26th.
  
  We believe your techs have tried to the best of their ability to repair this unit. As the attached photos show, they taped the unit in various spots to minimize leakage.It hasnt worked. Furthermore, were we to attempt to sell our home, the appearance of this taped system does not represent a significant investment in a brand-new system less than 8 months ago. It would actually look suspect to a potential buyer.
  
  Our last encounter with a Precision tech was in late September when he came to do a dye test to verify leakage in the lines. He was supposed to return a few weeks later but we were told with the cooler weather having arrived, they couldnt retest the unit. This air conditioning unit is a lemon, plain and simple. It was recharged at least three times, counting the installation. Three of the four calls (including the call placed hours after the install) were within the first week,.
  
  The current situation is that we now have an 8-month-old system a somewhat adequate heating unit with an inoperable A/C in our home. Your assertion that you want another technician to come in to spot fix a leak is completely unacceptable.Hot weather is coming very soon, and we need to have this HVAC system out of our home and our payment completely refunded. Less than this will not satisfy us.
  
  We have been patient and probably naive - with respect to having the warranty honored. If I understand you correctly, you will not remove the system without further service calls, and the point at which you will honor the guarantee will be at your discretion, potentially following replacing the system. We do not want the system replaced. We are looking to remove it for our satisfaction and health,especially if it were to malfunction again (if it ever functions) during another heat wave. ******* repeatedly assured us when we asked about the guarantee that we could have the unit removed and our refund processed if we were unhappy with the system.
  
  As promised, I will call you tomorrow afternoon to discuss when you will come to remove the system and refund our purchase price.
  
  

  

  Business Response

  Date: 04/24/2024

  Good Morning ****, 
  Again, we apologize for your negative experience with your system. This is not how we intend to do business; we want to correct this issue ASAP. As I previously stated, we are prepared to stand by our 5 Year 100% satisfaction guarantee, we are prepared to make this right so the system performs as stated, if we can't correct this via a repair or replacing the system, we will take out the system and refund 100% of your investment. Before we replace the system and eventually refund you if the system doesn't perform, we need to verify the results of the leak search to determine where the issue is at (in the system we installed or in the line set that wasn't installed with the system). We look forward to making this right, we ask that you provide us an opportunity to complete the diagnostic started now that it has warmed up. 

  Please let us know how you would like to proceed, we would like to serve you ASAP so you have system that is functioning to your expectations before the warm weather rolls in. 

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21580121
  
  I am rejecting this response because:

  We have closely read the latest communication from Precision Today. Restating Precision Todays position AND ignoring the additional concerns outside of system performance is still unacceptable. Nothing has changed,evidenced by the highlighted statement below.

  
  Before we replace the system and eventually refund you if the system doesnt perform,we need to verify the results of the leak search to determine where the issue is at (in the system we installed or in the line set that wasnt installed with the system).

  
  We recognize that the ability for Precision Today to evaluate the results of the dye test conducted last September is an essential part of this process. As such, we envision that one of the following results would occur.
  1)  Precision Today finds the leak in the ******* System, and it is patched again to get it operational for AC. Successfully retaining an overpriced system that performs sub-par - but is good enough for Precision Today - is not customer-service friendly.
  2)  ********************** finds the leak in the line set that wasnt installed and repairs it. The result from Point #1 is now coupled with raising a new issue: this fix could have saved us a considerable amount of money by keeping our old Carrier unit in place which is why we originally called you to begin with.
  3)  Precision Today cannot determine the cause of the malfunction. This result may sound unlikely, but since it has occurred more than once, we must consider it.

  
  Attached find the referenced quote from one of your competitors (just before we re-initiated contact with Precision Today three weeks ago to get our refund).  This quote is for a 3-Ton Carrier system priced at $9,000 installed (superior to the ******* 2.5-Ton Precision Today sold us for $15,579). The competitors quote is $6,500 LESS than what Precision Today charged us in August for an allegedly more robust system. While Precision Today is laser-focused on repairing the ******* unit, and valiantly pushing to keep this unit in our home, we feel we were exploited at point of sale. Address this in Precision Todays upcoming response.

  
  Here is our counterproposal. While it does not satisfy all our concerns, it aligns us in a direction where we do not continue to feel put upon.
  

  (A)  Precision Today completes the dye check pack in our home. If successful (Points #1 or #2 above), long-term performance is not guaranteed. Since we originally overpaid, we suggest a credit at this time for $3,250 half the difference between what we should have been charged and what Precision Today charged us. Should the system fail once more, Precision Today will remove the unit, and fully refund our net purchase price at that time. No further replacing, reinstalling, or renegotiating.
  (B)  Precision Today cant fix it (Point #3 above). No more stalling or theories on why this is happening. Remove the unit and give us the 100% refund. Make us whole.
  
  Sincerely,
  
  **** And *********************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Precision to schedule a technician to inspect my furnace. On 1/24/24 the technician arrived and determined that the draft inducer assembly needed to be replaced. The technician obtained a replacement draft inducer assembly and installed it on the 1/24/24. On 1/25/24 the replacement draft inducer began emitting the same loud humming sound as the original part upon startup and before burner ignition and continuing while the burners were ignited. On 1/25/24 I called Precision again to notify them of the issue and to schedule a technician to replace the newly installed defective draft inducer. On 1/31/24 the same technician arrived and simply tested the draft inducer with instrumentation and claimed it was within specification as well as claiming not hearing the loud humming sound emanating from the draft inducer despite the fact that it was making such a sound. I informed him that I would get a second opinion. Through a recommendation I contacted a BBB A+ rated company (36 years in the business) which specializes only in heating and air conditioning repair to schedule a technician to inspect my furnace. On 2/8/24 the technician from the firm that I contacted for a second opinion arrived and inspected the furnace. After his inspection he stated that the draft motor bearings were going bad and recommended a repair which he noted on the invoice. There were no other recommended repairs. Precisions warranty states: *********** warrants its work to be free from defects in material and workmanship for the warranty prior of ninety (90) days from completion. I am requesting that Precision Today honor their warranty and that the draft inducer assembly be replaced with a new one without incurring a $99 travel charge as well as a refund for the $99 travel charge incurred on 1/31/24.

  

  Business Response

  Date: 02/13/2024

  Hi *****,

  I apologize for this, we will be reaching out this afternoon to quickly address this issue. 

  Thank you,

  Trent 

  Customer Answer

  Date: 02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rarely write reviews but this company is a rip off!!!! My water heater was leaking. The guy they sent out immediately told me it needed to e replaced. I replaced it using them e en though they were MUCH higher than everyone else because I felt confident due to their ****** reviews! Big mistake!!! I shouldve read these yelp reviews. ****** reviews must be fake. Im they installed the water heater and 2 days later we still had the leaking problem. Clearly replacing the old water heater wasnt the solution. They came out again and are now telling me I need something else that would be another $280 after spending $2372 but theyre overpriced water heater. I couldve just spent $280 in the first place and kept my old water heater. Instead the salesman was just trying to make a sale and didnt even care about finding the real cause of the leakage. Oh and they also came out to inspect my moms water heater leaking from the top. He recommended hers be replaced too even though it was only 1 year old. We had someone else come out the next day and completely fixed her new water heater!!! Their solution to everything is replace instead of trying to fix it! Doesnt matter if its 1 year or 15 years old! Buyer be aware and I would recommended finding someone else and not these money hungry people!!!!!!!! Water heater total was $2372 to ************* they purchased water heater for under $600. Took him less than 3 hours if that! Thats $600 a hour!! And now its still leaking and my problem never was resolved

  

  Business Response

  Date: 11/01/2023

  Customer and ********************** had come to an agreement to settle the issues going on. Customer stated that the resolution was satisfactory. 

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** from precision plumbing October/2022. Our hot water wasn't working, made an appointment, they sent a technician he first explained options, the charge was not fair being first time homeowners. He corrected the issue. He told us that this may be the end to this issue or the part may need replacing. Fast forward September/2023 the problem has occurred again. So reached out to the technician who came to our home. No response. Call the company and got excuses. I ask for a manager to contact me about this issue. Have not heard back. ****** the ceo no email address. Call the corporate office was given a email that was does work. Is this the kind of business that's being presented. Not professional at all. Please help. Need resolution.

  

  Business Response

  Date: 09/14/2023

  Precision Today has reached out to the customer, setting up a return visit to address the concerns going on with the plumbing in the home where several options have been provided to resolve the concern. 

  Customer Answer

  Date: 09/15/2023

   
  Complaint: 20584670
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/19/2023

  The customer and ********************** have come to a mutual agreement that will resolve the plumbing issues in the home.

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/23 My 90+ yr old mother called Precision Today to unclog a bathroom sink. Technician did not notify my mother of the cost in advance. Technician "routered the drain 7 feet, removed clump of hair." The technician also informed my mother of a small leak as well, but that he was not there to identify that problem or fix it. My mother was charged $572.86 ($513.86 clog + $59 dispatch fee). After my mother informed me of this work, I called the company to learn more. My first call was on 2/8/23. I asked them to explain the work and cost. I was told that I would receive a call within the next day. I did not receive a call back. I contacted the company again on 2/15/23. At this time I was informed that they would review the invoice. On 2/17 I was notified that they would provide a $60 refund as a senior citizen discount (As I mentioned my mother is 90+ years old, and I personally wondered why this was not considered initially when they met her). Note: I live out of town and so all communication to this point had been without inspection of the work. On 2/22/23 I arrived at my mother's home. I was astonished to visually discover the handles of at least 2 objects stuck in the drain. She then told me that she used a brush before calling the plumber - so it was in there prior to plumber's arrival. On 2/22 (same day) I called to express my frustration - I failed to see how leaving objects in the pipe constituted "removing obstruction". I requested a refund of the work completed. I was told I would receive a call from the manager, I did not receive a call. I removed the elbow to find both a tooth brush and knife - they had been in there for some time and should have been discovered and removed by the technician. Pictures and invoice uploaded. Seeking refund of work for failure to fully remove obstruction and for taking advantage of a 90+ year old woman. A side note - reported leak came from a supply line - easily fixed with a half turn on the nut.

  

  Business Response

  Date: 02/27/2023

  When hearing of the initial complaint concerning a senior discount I immediately instructed the call center to apply the discount. I left **** (customers son) a voice mail today stating we will refund the remainder of the bill being that ************** only removed the obstruction in the pipe. 

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I found the representative I spoke with on the phone in response to this complaint to be cordial and empathetic to the situation. 

  Thank you for providing a swift response and resolution.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called the business and they came to check the furnace on 9/30/22. When they came they said there was a crack in the furnace. They said i needed a new furnace. He asked for my social security number and i put it in on the ipad and he said you are approved for financing. Also said I need new air conditioner. Said i should pay $148.00 a month and it would be $9,000.00 for furnace and ac. he said you also need new humidifier for $700.00. Everything came to $10,400.00. I still didnt sign anything yet. but he said give me $500.00 which i wrote a check for the amount. I aesked about interest and he said there was no interest. I will be here tomorrow , oct 1st to install everything with one other person. On October 1st at 8am he show up with and said he had to leave and would only stay for delivery. The furnace was delivered at 1:30 pm and everything was installed. The ac is too big and i dont want it. The company mailed me an invoice which states i have to pay $15,898.00 after telling me there were no finance charges. I am a senior citizen and feel i was taken advantage of . I want the finance charges removed as i was told there would be none and i want the air conditioner removed from my home as it is too big. I have no contract with the business just an invoice for $15,898.00 and i want this billing adjusted

  

  Business Response

  Date: 10/20/2022

  The customer put $500 down payment via check and financed the remainder in the amount of $10,460 for a grand total of $10,960. The customer chose a 6 month 0% interest financing option.  The customer received information from the finance institution stating what the customer would owe if the balance wasnt paid within the 6 monthsthats where the customer is seeing the $15,898. To restate, if the customer pays the $10,460 to the finance institution before 6 months since date of agreement, the customer will be paid in full.
  
  In viewing the project, it appears a higher efficiency unit was installed for a lower efficiency price based on equipment availability. The profile of the new condenser sits higher than the previous unit.
  
  Per the customers approval, we would like to arrange to have a supervisor return to walk through the entire installation and measure for proper sizing and address concerns accordingly.

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 18181522
  
  I am rejecting this response because:

   

  The business response is not reflective of the challenge proposed as part of this complaint chain. 
  
  
  The matter of invoicing totals is distracting from the original problem, because the installation of the Air Conditioner (A/C) was not originally discussed or part of the orginal request for HVAC assistance. This inflates the invoice totals however, was not formally part of the orginating request. I did not want the A/C, and with that, do not want the costs associated with it bundled into the totals. 
  
  The original call was to check on furnance unit. After technician made his inspection he later pursuaded replacement of furnance. In the discussion the technician filed an additional A/C unit via his electronic tablet-device to which I could not check in or verify. As an elderly person and English Second Language learner, I was not made fully aware of what was being asked of me at the time and am not savvy with technology to see the tablet in the technician's possession to see what I was buying.
  
  
  The technician later demanded my SSN# and made a call to my bank *********** to get this newer bundle credit approved and invoiced. 
  
  
  As to this bundled payment, I have not received a hard-copy contract or pinksheet of the itemized service for the installation of the furnace, or the A/C units. Higher efficiency or not, I did not want the A/C being installed at all. These actions were performed on the technician's tablet device, which as stated earlier I am not familiar with to have checked on what was being asked of me. Neither have I received an email notification from their business with regards to this invoice, the service, and the work performed. 
  
  
  To restate, the A/C was not part of the original call, and it's inclusion to the service was not made apparent to me, before the technician had me sign away for the service on his electronic device. I feel the invoice totals are being used to distract from the fact that I was taken advantage of buying something I could not verify, have no hardcopy pinksheet or contract to point towards, and am now being asked to pay for. 
  
  
  For these reasons entailed herein, I reject the business response. 
  
  

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/28/2022

  In listening to the recorded call (attached)from the client to the business on 9/29/22, the clients actual request was as follows, my name is ****, Im very much interested in buying from you a furnace and air conditioner, how does this happen? This clients latest rebuttal about only wanting a furnace contradicts the original request for the companys services.
  Per our technicians notes, the client had another contractor out prior to our arrival and diagnosed her furnace as having a cracked heat exchanger. ************** confirmed this. The client was interested in a new air conditioner because it was the same age as the furnace.The client did sign off on replacement of furnace, air conditioner and humidifier and a senior discount was applied as requested.
  The clients desired solution per her initial BBB filing was she wanted billing adjustment, contact by the finance,and finish the job.
  The financing matter was explained in previous rebuttal by the company. Documentation of the work authorization by the client is attached.
  Before any type of adjustment can be considered, the company needs to assess what specifically needs to be finished as we have no indication of the job being incomplete. We would like to arrange to have a supervisor return to walk through the entire installation and measure for proper sizing and address concerns accordingly.