Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Ecoshield with sales rep ***** on September 12 2022. During the sales process, I realized there were a number of negative reviews so would only try EcoShield if there was a discount on service AND all cancelation fees would be waived. ***** gave me a discount and assured me I could cancel for any reason at anytime without penalty if I would give them a try. I agreed and got my first service a couple days later. Upon arrival at the first service, I noted to the technician that the contract didnt reflect the new agreed upon price or waived cancelation fee. The technician contacted ***** before starting, and he stated that it was all updated on his end. When I tried canceling my service today, before my second visit, I was told I would be charged a cancellation fee. They said they reached out to the sales rep ***** and couldnt get ahold of him to confirm the details and called it a miscommunication by him. I attempted to reach out to ***** as well at the number he provided to me and had no response. I would like my service canceled and account to be cleared.

  

  Business Response

  Date: 10/13/2022

  Hi ******,

   

  Thank you for bringing this to our attention. We want to apologize for any frustration this experience may have caused. We went ahead and waived the $150 fee for canceling. There are no other charges and the account is closed.

  Customer Answer

  Date: 10/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service is horrible. They came by our house and locked us into a one-year contract at an attractive price. However, when the service team arrived, the service was nothing short of horrific. They sprayed our house (inside and out) for less than ten minutes before leaving. in no way is it possible that they sprayed everything in that time period. they also sprayed chemicals into our HVAC system!! we were told that they used only safe chemicals on the house but refused to provide a list of chemicals that were used for verification purposes prior to spraying. when they sent the list of chemicals hours after the fact, it turns out that certain chemicals used are in fact highly dangerous for children and pets. Yet, they still sprayed while the children and pets were in the house. there were also certain areas of the house where we specifically asked them to spray, and they disregarded those requests entirety. our house still has bug issues. this service is nothing short of a fraud. we have tried to cancel the service several times. we request that the service be cancelled without penalty.

  

  Business Response

  Date: 10/03/2022

  Hi ******,

   

  Thank you for bringing this matter to our attention. We have reviewed your account notes and found your attempts to communicate with our home office. We want to start by apologizing for the frustration that you have endured and want to make sure that you know we are dedicated to both the safety of your home and your family. While our product can be harmful if applied incorrectly, our technicians are trained in the proper application techniques and apply materials according to labeled instructions, which is federal law. While I understand your concerns, we take the safety and wellbeing of our customers very seriously. That is one of the reasons that we may not treat an area that maybe of concern to the customer. That being said, we have waived the $200 balance and your account has been closed.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had EcoShield perform services for the past several years without incident until the past two rounds - I work from home full time and was able to document the length of time the service provider spent at my home. The March 2022 visit was approximately 3-4 minutes in duration. When I was contacted in July 2022 with a reminder for the next service, I called EcoShield to have the service cancelled. The provider still showed up at my home and then spent 90 seconds (1 1/2 minutes) on my home and then sat in his car for another 15 or so minutes. The most frustrating part of this entire experience has been the customer service following my attempts to discontinue service. EcoShield still wants me to pay for the July ********************************************************************************************************** the next few days. I have been documenting my return calls to EcoShield and as of today (including my call today) I have placed 5 phone calls to come to a resolution. I refuse to be responsible for a service that was not performed to expectation and was asked to be cancelled. I have already paid for the March 2022 service that was performed so poorly that I decided to stop services. I placed a call on 9/12/22 (13 minutes) and was informed that a manager would call me back within 24 hours but never received a return call (they have documentation of this). I then called again today (9/20/22) and spent an additional 14 minutes on the phone having the exact same conversation I have had 4 times previously. I requested to speak with a manager AGAIN and was informed they will return my call within 24 hours. I refuse to pay for services that were asked to be discontinued after already paying for poor service, and I continue to take time out of my work day to place phone calls with no manager support. I have documented every minute I have had to spend on the phone with them to resolve this and plan to contact my personal attorney if I am sent to collections.

  

  Business Response

  Date: 09/22/2022

  Hi ****,

  Thank you for bringing this situation to our attention. After reviewing the customers account, I am unable to find a cancellation request until 7/20/22. The service that is be questioned was completed on 7/12/22. The service completed prior to the 7/12/22 service was completed on 3/31/22. From 4/1-7/12 we reached out to the customer via email, text and phone call 26 times in an attempt to collect the balance owed from the 3/31/22 service. The cancellation request came 8 day after the last completed service. Based upon these findings we would not be able to waive the fee for the completed service.
  
  We are sorry to hear that the service quality was not to the customers satisfaction. Providing world class service is our main priority. Our records indicate that our technician performed a complete service and was on site for 20 minutes. If the customer can provide any support  (Security camera or video doorbell footage, etc.) to the claims that our technician was not completing a service but instead sitting in his vehicle we would review it. At this time we consider this a valid service and we would not be able to waive the amount owed.
  
  
  

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to other complaints regarding this business...I'm filing a complaint again Eco Shield Pest Control Chicago, LLC.I recently moved to a new house and an employee from Eco Shield came up to me outside of my house.After discussing the service...I agreed to $100 for the first treatment to remove cobwebs and spray outside and inside.Once I agreed the employee filled out the form on the iPad and I gave him my credit card info.The employee said "For the first time discount...just get me on the backend".Not once did the employee say that the next treatments will be an additional fee.Since then I've received multiple calls and emails saying that I have an open balance of $200.I requested that you close my account and refund my $200 due to your shady business practices.

  

  Business Response

  Date: 09/06/2022

  Hi ****

   

  We apologize for any miscommunication between our sales representative and you. We have reviewed the account and attached the agreement that was signed. While we are upset that we were not able to meet your expectations and you chose to move on, we certainly understand your concerns. We will be crediting the $200 fee that was assessed for not completing the agreement.
  

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an Ecoshield sales rep cold call on our house. He stated that several of our neighbors (provided their names) use their service. I signed up for a trial and was told I could cancel at any time without any cancelation fees. About 30 minutes later, an Ecoshield serviceman shows up and runs around the house attempting to spray. I told my neighbors that this service is horrific and they told me they don't use Ecoshield but the rep called on them, trying to get them to sign up and leverage my name. I canceled the service, and now they want me to pay back the discount on the first service. I shouldn't have even paid for the first service as it wasn't performed as described. The best part is it's all recorded on camera; they lied then and are lying now. This is not how you conduct business.

• Initial Complaint

  Date:07/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has shady business dealings! I canceled my contract with them as they agreed to in order for me to pay my last balance. Then I get the new **** in the mail then the next month I was sent to collections! I should have a zero balance if they state otherwise they are liars and are deceitful. I have had nothing but problems s with them since the beginning!

  

  Business Response

  Date: 09/09/2022

  Hi ********,

  
  

  We were not able to reach you over the phone or email regarding the invoices from the appointments on 4/19/22 and 7/20/22 for a total of $398. We reached out several times to get this resolved, but never heard back from you. Due to the invoices going over 90+days, the $398 has been sent to a third party. 

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of December 2021, I call the company to cancel my service. During this call I was informed that I still had one more quarter of service per the one year contract I signed. So I stated that after the March 2022 quarterly service I would like to cancel. The representative stated that she had noted that and confirmed my service would be cancelled. Come March the conducted the service as expected and I paid my ****. I thought that was it and come June 2022 I noticed a Eco Shield guy on my doorbell camera, I was at work and thus not at home. about 10 min later I received a **** via email. So I immediately called the company and they apologized and said they would take care of it as they also noted that they seen where I cancelled in December and seen the notes about were I stated that March 2022 would be my last service. I thought that was the end of it as my profile was erased, fast forward to now the end of July 2022 and I am getting calls from billing. The people on the call are demanding that I pay and are stating that since they sent a text message and I did not call after the ************* that they assumed I wanted to continue service even though they have my cancelation request. I have stated to them that I did not request the service and I cancelled thus I am not paying for a service that I did not request and I cancelled. I have documentation that I requested cancelation in Dec thus I should not be charged for this unwanted service, not to mention the pest guy trespassed on my property.

  

  Business Response

  Date: 09/06/2022

  Hi *****

  
  

  Thank you for bringing this to our attention. We have reviewed your account and see the cancellation request that was made in December. We have corrected the issue and will be removing the balance on the account. If there is anything else we can do, please reach out to us at ************, or ********************************************.

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eco Shield claims to provide pest control services. However, after having the service for an entire year, I was truly unhappy with the service. They do not do a thorough job. The technicians rush through the outside and never bother ringing the **** to complete the contracted inside of the house. They do offer a revisit and I have done that, but every time they come, I have to call them back and have the come back out to do the job that they have already done to the standard they advertise. Over the last year, I have tried to communicate my concerns. The service never improved. Upon trying to cancel my service after a year of hoping they would improve, they claimed I had signed a 2 year contract. The contract they sent me did not have my signature. As soon as I confirmed it was not my signature, they said they would cancel "my contract". 1 week later, I received a $200 cancellation fee invoice. I tried to get in touch with any sort of manager to speak with and they gave me the complete runaround.-passing me person to person. I still haven't spoken to anyone that knows what they are talking about. The company now threatening me with collections for the surprise $200 cancellation fee. I never signed this contract. It was not my signature. I would have never signed up for 2 years of service with a new company. I would like to discontinue service, but I am not paying the bogus cancellation fee. This company is completely unethical, creates fraudulent documents and does not provide the services they claim. There is a clear bait and switch going on with the company. Buyer beware you may have your name forged on to a contract and forced to pay or continue what they claim is pest service.

  

  Business Response

  Date: 09/01/2022

  Thank you for bringing this to our attention. We are sorry to hear about the service visits and your repeated efforts of getting us to come out to fix the pest problems. We never want our customers to receive anything less than the quality pest control services we offer here at EcoShield, but it sounds like we may have dropped the ball when it came to a resolution as soon as you requested to cancel services. We never want our customers to feel stuck in a service agreement, but rather resolve the concerns they are having to keep their business. We apologize for any frustration you may have experienced when a cancellation fee was brought up with a questionable signature. Due to your experience, we would be happy to waive the fee if you choose to cancel with us. If you have any other questions, feel free to reach us at ************************************************.