Reviews

Review Details

• Review fromAiden P

  Date: 07/23/2025

  5 stars

  Aiden P

  Date: 07/23/2025

  ******** was so helpful, and didnt miss a web. I would recommend them to anyone. Thanks eco shield
  

  EcoShield Pest Solutions

  Date: 07/24/2025

  Hi ******

  Thank you so much for your kind words!

  Were thrilled to hear that ******** provided such thorough and helpful service. At Ecoshield, were committed to delivering quality care with every visit, and its great to know we met that **** for you.

  If you ever need anything or have questions about your service, feel free to reach out to us at ***********************************************.

  Thanks again for recommending us!

  Via I.

• Review fromMichelle W

  Date: 07/17/2025

  1 star

  Michelle W

  Date: 07/17/2025

  The worst customer service *** ever experienced. From sales to service to the person hired to make sure you do t cancel, they were just all around unprofessional and rude.
  

  EcoShield Pest Solutions

  Date: 07/18/2025

  Hi ********,

  Thank you for sharing your feedback. Thats never the impression we want to leave, and I appreciate you bringing this to our attention.

  We take all concerns seriously and would like the opportunity to learn more about what happened so we can address it appropriately. Please email us at ******************************** with your account details and any specifics youre comfortable sharing.

  Were committed to providing professional, respectful service and would value the chance to make things right.

  We look forward to resolving this.

  Via I.

• Review fromEdna C

  Date: 07/05/2025

  5 stars
  Juan was our service man, he was very friendly and professional. Juan was thorough, he knocked down several wasp nest and killed them. He took time to tell me what he was doing and then what he found while applying the product. I do recommend this company

• Review fromCarla P

  Date: 06/12/2025

  1 star

  Carla P

  Date: 06/12/2025

  This service is awful. Unfortunately once you have spent thousands, I have found that Ecoshield has become way less friendly and completely unwilling to make things right. After getting me to sign up and then finding so many things that needed extra money, they started barely bothering to do the quarterly treatments other than a 5 minute outside spray. I asked the *** if he would spray for ants and he told me it was too early, when I had spring ants days later, they were booked for weeks. I bought my own spray and tried to get them to discount since all that was done was a quick outdoor spray and they offered $10 off - less than the cost of the spray I bought to do the job myself. It also takes 40 minutes on the phone every time you call and I still havent gotten my email with the whopping $10 off which Im sure will never happen. Run far away.
  

  EcoShield Pest Solutions

  Date: 06/16/2025

  Hi *****,

  Thank you for taking the time to share your experience. We understand your frustration and recognize how important it is to feel that you're receiving consistent value and responsive service especially after investing in a comprehensive pest control plan.

  Our quarterly treatments are structured to provide long-term protection by targeting the perimeter and known entry points, and technicians are trained to adjust service methods based on seasonal conditions and pest behavior. However, it's just as important that our customers feel heard and supported when they request additional attention, like in your case with ants.

  Were sorry to hear that your follow-up concerns have not met your expectations, and we want to ensure that this is addressed appropriately. Your feedback about service responsiveness and communication is being taken seriously, and wed like the opportunity to review your experience more closely.

  Please contact us directly at ******************************** so we can investigate your account details and work with you toward a meaningful resolution. We appreciate your feedback and the chance to make things right.

  Via I.

• Review fromMichelle K

  Date: 06/09/2025

  1 star

  Michelle K

  Date: 06/09/2025

  Zero Rating!!!! Absolutely worst experience. I was unsatisfied with their service. After two years of their services (automatic payment plan), we saw NO reduction in rat our rat problem. The last straw was when their technician came out to service our bait traps, and I saw that he didn't even check all of the traps. So I called to cancel the service. That is when I found out we were duped into a two year additional "service" contract (for what I am not even sure). They cancelled the rat bait service - no problem, but I would have to pay out the two year service contract for the other services we were supposedly getting. I was disgusted with dealing with the customer service *** on the phone and asked that they just charge me for the remainder of the service plan and close out my account. They would not do that, as then insisted someone needed to come out and provide the remaining site visits ( again - I am unsure what the additional service was even for...something about dusting cobwebs?). I said fine. They scheduled the last site visit. Their technician came out (dusted my cobwebs?). That was on May 10. On May 16, I called to confirm that my account would be closed. After a 35 minute phone call with "customer service", I was able to get confirmation that my account had been closed. Mind you they had six days to charge my credit card. Today, I received a call from Ecoshield to inform me that I need to pay for my last service call on May 10th. I informed her that was their problem that they did not charge me for the last service all prior to closing my account, and in no way, shape or form would I be providing my credit card information to these scammers ever again!
  

  EcoShield Pest Solutions

  Date: 06/10/2025

  Hi ********,

  Thank you for taking the time to share such a detailed account of your experience. We understand your frustration, and we appreciate you bringing these concerns to our attention.

  We want to clarify that at the time of enrollment, all customers receive a service agreement that outlines the terms of the plan, including the frequency of services and the agreement duration. Our goal is always to ensure this information is communicated clearly during signup. If theres ever confusion about the services provided or the billing structure, we genuinely want to help clarify and address those issues.

  We're also sorry to hear that your expectations around rodent control werent met. While we provide a range of targeted pest control services including rodent monitoring and general pest prevention results can depend on various factors, and we always strive to adjust our approach when customers share concerns.

  To ensure a full review of your account and assist in resolving the remaining billing question, we encourage you to contact us directly at ********************************* We want to make sure everything is addressed correctly and professionally, and we take all feedback seriously.

  Thank you again for reaching out.

  Via I.

• Review fromAlison O

  Date: 04/30/2025

  1 star

  Alison O

  Date: 04/30/2025

  Rate is a 0 I cancelled our contract last summer. Needless to say, I found I had two accounts which I was unaware of. I gave them card information to close out account. They were charging me $216 to cancel this contract? Again?Today, they called me saying my card didnt work and need to pay. Why are they calling. 4 months after my last contact with them? If they didnt get a payment, why was I not called immediately to take care of this?Customer service was not willing to disregard this charge which I find ludicrous.I feel like I was charged again for something I thought was done in November. They also stated they tried calling which they did not.Terrible communication and resolution to this problem
  

  EcoShield Pest Solutions

  Date: 05/02/2025

  Hi ******,

  Thank you for taking the time to share your experience. Were sorry to hear about the confusion and frustration surrounding your account and cancellation process. We understand how important clear communication and timely resolution are, and we take your feedback seriously.

  To provide some clarity, at the time of signup, our representatives go over the details of the service agreement, including account setup and cancellation policies, to help ensure customers understand what to expect. We also send email confirmations that outline these terms. While we cant discuss account-specific details publicly, it sounds like there may have been some overlap or miscommunication regarding the account status, and wed like to make sure everything is addressed correctly.

  We truly want to resolve this for you. Please reach out directly to our team at ******************************** so we can look into your account in detail and work toward a resolution. We appreciate the opportunity to make this right.

  Via I.

• Review fromGhaith A

  Date: 12/05/2024

  1 star

  Ghaith A

  Date: 12/05/2024

  I would rate them at 0 stars if I could approached me in my house with their services, I explained to the agent that hey I need your service but I dont want a long term contract. Yeah sure go ahead and sign here and you can cancel anytime . I called them to cancel and told them that I was moving out of my house with my family due hardship, said yeah but there is nothing we can do right now lets push your schedule to ******** called them again now early December and they asked if I can take them with me to my in-laws house and continue their service out there I said thats crazy but thanks for offering will not take it. Hang up with them and found that theyre demanding $150 to close my account. Absolutely fraud company that I would not only not recommend but Ill make sure my entire neighborhood is aware of their scam
  

  EcoShield Pest Solutions

  Date: 12/11/2024

  Hi Ghaith,

  Thank you for sharing your concerns. We take feedback like yours seriously and want to ensure a clear path to resolution. At Ecoshield Pest Solutions, we strive to provide transparency and flexibility while delivering quality service, and your comments are important to us.

  Regarding your mention of cancellation terms, our agreements are designed to ensure customers understand the service structure, and these terms are reviewed at the time of signup. We also offer options to adapt services to different needs or changes in residence, which is why alternative solutions may have been discussed.

  We would like to address your concerns in detail and review the specifics of your account. Please reach out to us directly at ******************************** so we can work towards a resolution that fits your situation.

  We value your feedback and are committed to ensuring you feel heard and supported.

  Sincerely,
  Customer Feedback Team

• Review fromBethany and Dave M

  Date: 09/29/2024

  1 star

  Bethany and Dave M

  Date: 09/29/2024

  We still have pests. They lie and say they show up but that we are not home. **** our 8 security cameras plus 2 ring doorbell cams with video backed up to service date and our 3 loud a$$ barking Pomeranians say ya didnt show. We indeed were home. I contact them over and over and over about still having pests.NOTHING. But oh, miss a payment and theyll blow up your phone and email. We cant take it anymore. At this point it serves the same purpose (and would be more fun) to go out in the front yard and burn the money like sparklers on the 4th of July.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ******* and ****,

  Thank you for sharing your concerns. We understand your frustration and want to address the issues youve experienced regarding your service and communication with our team. It's important that we fully investigate the situation to ensure a resolution is reached, especially given the details you've provided about missed appointments.
  
  Please contact us directly at ******************************** so we can review your case thoroughly and work to resolve your pest issue promptly. Your satisfaction is important to us, and we want to make this right.
  
  Best regards,  
  Customer Feedback Team

• Review fromZol M

  Date: 09/13/2024

  1 star

  Zol M

  Date: 09/13/2024

  Moved into new house in the ************ IL area had the usual insects from the place being empty for a while. I had one of their **** approach me and sell me on their service. I gave them a shot and over the coming days it made no difference. I got bit multiple times while working around the home and saw no change in the amount of insects. Felt like I was sold snake oil and when I called to cancel they hit me with a fee that wasnt disclosed to me during the sign up. On top of this $150 cancellation fee the billed me twice on the same amount. Maybe from the first time I called to cancel and were still sending me notification that they were coming to spray my house? Id stay away its definitely not worth the headache on top of the product that doesnt work.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi Zol,

  Thank you for sharing your experience. We take concerns like yours seriously and want to ensure that everything, from the effectiveness of the service to the terms of the agreement, is properly addressed. We understand your frustration regarding the pest control results and the cancellation fee, and wed like to look into the situation further to clarify any misunderstandings during sign-up and ensure you're charged correctly.
  
  Please reach out to us directly at ******************************** so we can review your account, address the double billing, and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
  
  Best regards,  
  Customer Feedback Team

• Review fromMrs G

  Date: 08/22/2024

  1 star

  Mrs G

  Date: 08/22/2024

  The sales representative ******************* STOLE my wallet THEN used the stolen card to charge for service. The company was notified on the 2nd day to cancel the account they refuse to refund. The contract contains a 3 day cancelation limit. They ae aware the charge was made on a stolen debit card. The actual theft was caught on camera. Search camdenreiser TikTok DO NOT TRUST THIS COMPANY AS THEY DO NOT RUN BACKGROUND CHECKS ON EMPLOYEES or CONTRACT EMPLOYEES.
  

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi Mrs **************** you for bringing this situation to our attention. We take these kinds of accusations very seriously and want to make sure this matter is fully investigated. Our goal is to ensure the highest standards of integrity and safety within our company, and any claims like this need immediate review.
  
  Please reach out to us directly at ******************************** with more details so that we can begin an internal investigation and ensure proper steps are taken. Your concerns regarding the charges, cancellation, and any other issues will be addressed promptly.
  
  Best regards,  
  Customer Feedback Team