Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman stopped by earlier today. My wife said I will talk to my husband and we will call you if we require your services. Later today at 3:30 PM another salesman stopped by. I said we do not require your services. At 7:20 I was upstairs folding laundry and some some one wiping my windows with what appeared to be a window wiper. I was confused. He then goes into my back yard and is cleaning my basement door. I said **** what are you doing on my property? He said they told me you signed up for the services. I said no we did not. He left. I feel bad for the service people because I think if I had not been home and told them to stop immediately sales would have said I gave them the go ahead.This company is like your high school ex who just wont take the hint.

  

  Business Response

  Date: 07/10/2025

  Dear *******,

  Thank you for taking the time to share your experience. This is not the standard we hold ourselves to.

  As of now, your address has been added to our internal Do Not Contact list to prevent any future contact. Weve also escalated this matter to the appropriate management team to ensure its reviewed and addressed with the individuals involved. If theres anything further youd like us to look into, youre welcome to reach out at ***********************************************.

  Thank you,

   

  Customer Answer

  Date: 07/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, so long as there is no further contact from Ecoshield, or any charges, I consider this matter closed.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  /!/ BUYER BEWARE /!/, EcoShield Pest Solutions promised to spray specifically for boxelder bugs and get rid of wood bees, then walk me around the inside of my house spraying and looking for problem areas to fix. They promised to call in advance of coming so I could be here for the service. They showed up randomly when i wasn't here, left a note saying they sprayed for everything but the very specific things I asked them to target, did not de-web as promised. Made no effort to set up a follow up appointment for the inside of my house and still charged me full price for the service. When I called asking to cancel my service and request a refund they yelled at me and hung up on me. This business promises great service, but the reality is they are just like all the other businesses out there this day in age. Expecting to do the least possible for the most amount of money.Even if I was happy with the outside service I am still out ****** for work not completed on the inside.

  

  Business Response

  Date: 06/26/2025

  Hi ********,

  Thank you for bringing your concerns to our attention. I reviewed your account and saw that your initial service took place on 6/24. Since no one was home at the time, our technician completed the exterior portion but wasnt able to perform the interior service or address certain specific pests without access.

  We did try to reach out and offer a follow-up appointment and remind you of our 100% satisfaction guarantee, but it sounds like we may not have communicated that clearly or at the right time. We want to make this right and are still happy to schedule an interior visit at no extra charge.

  You also mentioned a concerning phone interaction. We take those situations very seriously. If you can confirm the phone number you called from, Ill locate the call recording and have it reviewed immediately.

  Please let me know how youd like to proceed, or feel free to reach out to us directly at ********************************* We appreciate the chance to address this with you.

  Thank you,

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working with this company in August of 2024. They came out and sprayed and ants were gone. This only lasted for about 2 weeks before they came back even worse than before. I was told that this was normal in the process of getting them gone for good. I dealt with that for 2 weeks until someone came back out for the 2nd treatment. Again this lasted for about 2 weeks but luckily it started getting cold shortly after than and ants were no longer a problem for the season. They sprayed once in December but I have no clue why because there are no ants in the winter. The end of February the ants were all over my back patio again. March 17th someone came out to spray. I happened to be available so I invited them to spray inside. they said it was not necessary unless ants were in the house. At this point there were not yet so I did not argue. The first week of April I have ants all over my kitchen and master bathroom again. Once again their treatment seems to last 2 weeks at best. I called in to complain about this and they said they would send someone out. I assumed someone would be scheduling with me because they would need to come in the house. I was mistaken. I called back a couple days later because I woke up to a kitchen sink full of ants and they told me that a visit had already been scheduled for the morning of April 18th. I told them they should have checked with me because that time does not work for me. I told them any day that week they could come between 1-3pm or after 6pm. They told me I would have to wait until the 28th to get someone at that time. This was crazy to me so I fired them. I'm already $720 in with this company and the product simply does not work and now they are charging me a $200 cancelation fee for canceling something that never worked. I believe that is called being sold snake oil.

  

  Business Response

  Date: 04/18/2025

  Good day,

  I have reviewed your account and the services. I see that we have completed outside perimeter services in December and March, since you had no inside activity to be addressed.

  It appears when you called to setup your free follow up service because ant activity has begun inside, we had it set for today 4/18/25 between 930-1130.

  When you called a few days ago you were dealing with our call center and not our local agent. This obviously cause discomfort and not understanding that you needed a special specific time. We typically don't lock in specific times, but in your instance, we should have had a special situation schedule based on your availability between 1-3pm. I can still setup to have a manager come out and take care of your ant problem if you need me to.

  I called and left a voicemail to call the office and I would be glad to get one of my managers out to your home today if you are available.

  As far as your request for refund, we have completed the services during your tenure with us and no additional services were requested, so those are properly charged services and no refund will be given.

  Please call us at *************** to get to the local office and we will gladly get someone out to you around the special time requirements for you this time.

  Regards,

  **** ****

  General Manager

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23209200
  
  I am rejecting this response because:

  Yes, you scheduled a visit for 4/18/25 between 9:30am11:30am without consulting me as if my time and availability were irrelevant. People have jobs, obligations, and lives that dont revolve around your technicians convenience. The fact that you didnt even attempt to coordinate with me is not only inconsiderate, its unprofessional.
  And even now, instead of addressing the issue properly, your apology is just another attempt to push someone out immediately again, without regard for my schedule. Do you genuinely not understand how scheduling works, or do you just not care?
  I requested the refund because, frankly, I consider this a scam. I paid $720 to deal with an ant problem that is still very much a problem, and then was charged another $200 just to cancel a service that wasn't even delivering results. So yes, I feel ripped off and I dont see anything in your response that suggests you take that seriously.
  
  Sincerely,
  
  ***** Talala

  

  Business Response

  Date: 04/28/2025

  Hello,

  As stated no refund will be provided as Ecoshield has followed the schedule within your service. Again, as it is the beginning of the season, ants and other insects emerge from the winter and will come out no matter what is applied. We would be happy to come out and I can send a manager to service and inspect the home to see what is actively happening and setup a treatment plan in accordance to the inspection. We would have to re-activate your account and then service.

  If you wish us to re-activate your account and come out to inspect and treat I would be glad to setup.

  Please just call us at *************** to complete.

  Look forward to coming out and helping resolve the spring ant issue.

  Regards,

  **** ****

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23209200
  
  I am rejecting this response because:

  If spraying before the ants emerge is ineffective, then why on earth did you proceed with it and worse, why are you charging customers for treatments during the winter? Your reasoning here is completely illogical. For the record, I began using a different product before even submitting this complaint, and I havent seen a single ant inside or on my patio since. It's obvious your product doesn't work. I stand by my claims: this feels like a scam, and your conduct has been entirely unprofessional.
  
  Sincerely,
  
  ***** Talala

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a year contract, and it is the end of the year, but it will automatically renew unless I reach a representative over the phone - but it is not possible to reach such a representative. I am afraid that I will have to cancel the credit card to get rid of this contract.

  

  Business Response

  Date: 04/15/2025

  Dear ****,

  Thank you for taking the time to share your concerns. We understand how important it is to feel confident in your service agreement and communication with your provider.
  After reviewing your account history, I can confirm that your service has now been canceled, and there is no remaining balance due. We regret any difficulty you may have experienced when attempting to reach us, and we appreciate your patience throughout the process.
  To clarify, our agreements do not include automatic renewal terms. However, unless we receive a formal cancellation request, services continue as outlined to ensure consistent pest protection year-round.
  Should you have additional questions or need further assistance, were always happy to help.
  We wish you the very best moving forward.

  

  Business Response

  Date: 04/15/2025

  Dear ****,

  Thank you for taking the time to share your concerns. We understand how important it is to feel confident in your service agreement and communication with your provider.
  After reviewing your account history, I can confirm that your service has now been canceled, and there is no remaining balance due. We regret any difficulty you may have experienced when attempting to reach us, and we appreciate your patience throughout the process.
  To clarify, our agreements do not include automatic renewal terms. However, unless we receive a formal cancellation request, services continue as outlined to ensure consistent pest protection year-round.
  Should you have additional questions or need further assistance, were always happy to help.
  We wish you the very best moving forward.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAMMERS - BUYER BEWARE! This company is a scam. They don't actually do anything and still charge a quarterly fee and a cancellation fee when they didn't do anything and you don't want them to charge you anymore. They never completed any service, but kept charging me.

  

  Business Response

  Date: 04/07/2025

  Dear *****,

  Thank you for bringing your concerns to our attention. We understand how frustrating billing concerns can be, and we appreciate the opportunity to address your experience.
  Our records indicate that all charges billed to your account were for valid services as outlined in the agreement. At the time of sign-up, our team reviewed the service details and agreement with you in person, followed by a signed agreement that was sent to your email for review. As part of our verification process, a "Welcome to the Family" text was sent, confirming the terms and requiring your confirmation before any services were scheduled. This multi-step process ensures clarity and consent before service begins.
  That said, we never want to cause additional frustration. As a one-time gesture of goodwill, we will waive the $200 annual commitment discount payback typically applied when an agreement is canceled prematurely. No further charges will be assessed, and your account is now fully closed.
  We appreciate your time and wish you the best moving forward.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024 we had someone door knocking in our neighborhood. The guy walked the walk and talked the talk. He presented us a pest control solution with the company EcoShield out of ******, **. He said his team was already in the area regularly for other homes near and was willing to offer a "great deal" to us because they come from out of town, and it makes their trip worthwhile if they have more residents to spray when they come. He clearly stated that we could try the services at NO risk and see how it worked out and that we could cancel services at any time. It was presented to us as a discounted once/year flat rate service. We carried on the services until now (March of 2025) although we were not happy to have found out that it was NOT in fact a yearly flat rate service but instead the price was automatically charged to our credit card every time they routinely stopped. We also discovered that getting in contact with this company's "customer service" was nearly impossible. We decided that it was getting too costly and was time to switch our pest control services back to someone local and easier to contact. My husband called to try to cancel services, and after sitting on hold for an hour they wouldn't let him cancel the services. I called, sat on hold for an hour and then had someone giving me the run around trying to convince me that we did not want to cancel services. After making myself VERY clear, I told them that I would NOT accept anything other than immediate cancellation of their services. He then informed me that I wouldn't want to do that because they will charge a $200 cancellation fee. I told him that the gentleman who sold us had stated that we could cancel at any time. **************** *** then ***lied smirking, "Well you can, but we'll charge you $200". This company is a joke! Scam! I shouldn't have to pay $200 because they trained someone to sell false advertisements with a smile! Warning to all-don't answer your door if it's EcoShield!

  

  Business Response

  Date: 03/19/2025

  Dear ********,

  Thank you for sharing your experience. We understand your concerns and appreciate the opportunity to address them.
  
  The service you enrolled in includes routine treatments as part of an ongoing pest control plan. At the time of signup, our sales team reviews the agreement details, including service frequency, pricing structure, and terms of cancellation. Additionally, the initial service was provided at a discounted rate, with the understanding that services would continue throughout the agreed-upon term. The annual commitment discount payback applies when services are canceled before the completion of the agreement.
  
  We regret any miscommunication regarding the terms of service and are happy to review your account further. If youd like to discuss your cancellation or any other concerns, please reach out, and wed be happy to assist.
  
  

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield salesman did not properly explain the services. I was told that I was obligated for one season. I'm now being charged $600 more for the upcoming summer season. Any attemps to cancel/resolve my issue has been ignored. The product did not even work. And ecoshield employees that came last year did not do any inside inspections or applications like they promised to. I'm not asking for money back. I just want all future services canceled. They now sent my account to a collection agency for a service I haven't received.

  

  Business Response

  Date: 01/22/2025

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vendor is trying to collect for a service they did not provide. They are a bug spraying company and they are trying to collect for a service on November 20, 2024. The issue is, they did not provide the service on that date (or any date in that proximity). I explicitly told them not to as i was trying to cancel my service. They did not come that date or any other date.They have sent me a fraudulent invoice along with 7+ email, and 5+ texts as well as several calls. Each time I asked them when they provided this service, eventually calming they provided it on Nov 20. However, they did not provide the service, and I had told them not to. My wife works from home every day, and no one came to the house that day (or any other day). The company also has a policy of texting before they show up. They cannot provide proof of that text, because that text never occurred.I am happy answer any additional questions.

  

  Business Response

  Date: 01/16/2025

  BBB of N. Illinois and Chicago,
  
  Thank you for bringing this issue to our attention. I have researched the account, and it appears that the $200 balance on the account is not related to a performed service. The customer agreed to pay back the initial discount that was provided on their initial service if they did not complete the 12-month agreement. The agreement included 5 services to be completed started with the initial service on 8/3/24. We would come out 30 days later for the 2nd service and every 90 days after that. The customer canceled prior to the service that was scheduled on 11/20/24. No service was completed for that day. I apologize for any confusion that may have been caused; however this balance is owed per the signed agreement. 

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22784695
  
  I am rejecting this response because:

  This business has admitted to fraudulently invoicing me for services provided on Nov 20, which they have since admitted they did not. They are now claiming i agreed to pay back a discount if i cancelled, which i did not and such claim is no where in the contract. The first attempt at collecting a fraudulent payment failed, so the company has made up another reason. I believe this company should have legal action taken against it for these attempts at fraud.

   

  I will not be making any payments to EcoShield and would like the BBB to get in writing that they acknowledge i owe them nothing and they will no longer contact me. 

  
  
  Sincerely,
  
  ******* Servial

  

  Business Response

  Date: 01/18/2025

  BBB of Chicago and N. ********,
  
  Thank you for allowing us the opportunity to address this matter. We regret any misunderstanding or confusion the customer may have experienced regarding their account.
  
  Our records indicate that the customer agreed to the terms of the agreement, including the repayment of the initial discount if the agreement was terminated early. They also confirmed their consent to receiving quarterly services, scheduled every 90 days following the completion of their second service. These service months were outlined in the agreement provided at the time of sign-up. As requested by the customer, no winter services were performed, and their **************** was moved to November 20th, which they subsequently canceled.
  
  While all charges to the customers account have been applied in accordance with the agreed-upon terms, we have, as a gesture of goodwill, credited $100 of the initial discount repayment. At this time, a $100 balance remains on the account.
  
  Thank you for bringing this situation to our attention, and we remain available for any further discussion or clarification.
  
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24th 2024, a salesman from Ecoshield knocked on my door. He talked me into signing a subscription for their services with a lot information withheld or untrue. He explained the cost of the service would be $200 total, NOT that it would be $200 four times a year. The information about a $200 cancelation charge was also withheld. He said that everyone in the neighborhood was signed up for this. After talking with my neighbors, that was also a lie. The contract was shown to me on a small phone screen where he quickly scrolled to the bottom for my signature. I feel that I was scammed into either having to continue this service for about $800 a year or cancel it for $200 without being aware of any of this. Now, they have told me that they are sending my information and cancelation bill to a 3rd party collections agency. This could have long term negative affects on someone. I would like to ****** this subscription free of charge and not be contacted by them again.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upsets me that I am here writing this but do not trust Eco Shield and their shady practices. When I originally signed up I was told this service was $189 per year. To find out this was quarterly was a shock and I was lied to by the door to door salesmen. They have you sign on a small device with no contract details present. The salesmen claimed if I was not satisfied with service I could cancel for a full refund. I recently called to cancel and get a refund as I have had the same amount of pests as I did before I started paying for this. They claimed that I would be charged a $200 cancellation fee and not be entitled to any refunds. They even tried to offer $20 discounts as if I wanted them to continue service. It is absurd they want to charge $150-$200 to just stop coming to your home. I was respectful when trying to cancel and have these charges reversed and of the 5 different people who contacted me, all were rude and talked down to me. Each person claimed that I could speak with a supervisor who could accommodate my request but then would transfer me to a blank line and then claim all leadership was busy. If I am not refunded and waived of cancellation fee I will also be reporting this company to the **********************************.

  

  Business Response

  Date: 10/04/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  I want to sincerely apologize if there were any rude remarks made to you by our customer care team. That is truly unacceptable. I will take matters into my own hands and do a one time courtesy waive for the fees on your account in an act in good faith. As of now the balance is zero and your account is closed. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Page