Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-13-25, I called the local (NC) affiliate of Prime Dumpster to rent a 10 yard dumpster for one week. I spoke with Yesi, who charged my credit card for $551 for one week's fee and had the dumpster delivered the next day. I talked with her and made it clear that it should be picked up the next week. We moved from that location two days later. On 6-20-25, I received a call from ***** who asked me if I wanted to have the dumpster picked up. I told her very clearly that it was supposed to have been moved after one week and to get it picked up. Our house was being shown to prospective buyers. Also, my bank contacted me asking if I had authorized a deduction of $625.73 from my credit card. I had not and reported it as fraud and froze the account. Later that day I received an email from ****** asking for me to pay an invoice I had not seen until that moment, that the credit card had been declined. I hadn't authorized her to debit my credit card. I had no invoice until she wrote the email. I still have no idea why I was being charged $625.73. I responded that I had already paid $551.00 and would pay the difference of $76.73, in the event that the contents of the dumpster were over the standard weight limit. I tried paying through the link ****** sent, and it did not work, so I wrote a check and called Prime Dumpster in ********, IL to get precise address information. I put it in the mail at the post office. Today, 6-27-25, I received a call with a message from ********* saying I needed to pay the invoice. I tried to call her back, but couldn't reach her and spoke with a customer service representative who said it was being turned over to a collection agency. I should not be required to pay for Prime Dumpster's mistake. I made it clear that the dumpster was to be picked up after one week and prepaid for one week's rental at $551. I want Prime Dumpster to cease and desist from contacting me via telephone, text, or email and to offset this fictitious charge.

  Business Response

  Date: 06/30/2025

  Ms. ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or confusion experienced throughout this process. Our goal is always to provide transparent and great service, and we take complaints like this seriously.
  
  Heres a breakdown of the situation as weve reviewed it:
  Initial Rental: On May 13, 2025, our records show that a 10-yard dumpster was rented for delivery to **********, **, and payment of $551 was successfully processed. This rental included one week of use, plus delivery and a weight allowance.
  
  Pickup Request: We understand that you mentioned the dumpster should be removed after one week. However, we did not receive a formal request for pickup until June 20, 2025. As noted in our terms of service, we do not automatically schedule removals without a confirmed request, as many customers extend their rental periods.
  
  Second Charge: The additional charge of $625.73 was issued based on extended rental time and overage weight beyond the included allowance. The invoice was generated accordingly and emailed once the charges were calculated. The attempt to process the card on file failed, and follow-up communication was initiated.
  
  Payment Attempts: We understand you attempted to pay the overage via check after encountering issues with the online link. Once received and processed, the payment will be applied to your account.
  
  Communication: Our team followed up in line with standard procedures regarding unpaid invoices. Your request to cease further contact has been noted, and your account has been updated accordingly.
  
  We appreciate your time and the opportunity to clarify the events. If further clarification is needed, were happy to respond in writing.

  Prime Dumpster Customer Care

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23530297
  
  I am rejecting this response because: I paid for one week of dumpster usage in advance and made it clear that I only needed one week. The company should not "assume" that I wanted to keep it longer. I paid for one week and paid for the weight overage. I will not pay for their delay in picking up the dumpster. That is their responsibility and their piece of equipment. The second invoice should be offset and my balance should be zero. They are using shady business practices to bilk me of additional money I do not owe.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 07/02/2025

  Let me work with the team to see what we can do to get this rectified for you!  Thank you.

   

  Customer Care

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a 30 yd dumpster from Prime Dumpster. I paid $750 plus taxes and fees and we agreed to a delivery date. When that date came we called to see if the dumpster would be delivered in the am or pm. We were told it was not on the schedule for delivery. We were then told "they made a mistake." The cost for the dumpster would be $450 MORE. It didn't matter we had agreed and we had paid. It didn't matter we needed the dumpster for a project, they would not deliver. They next sent a text saying we would receive a refund BUT NO DUMPSTER. Finding this unacceptable behavior we turned to a different company who charged $1500. We were forced to pay this price as we had no alternative. I believe Prime Dumpster owes us $730, the difference in price Prime charged me originally and $1500 we had to pay in the end.

  Customer Answer

  Date: 05/12/2025

  The name of the business I dealt with is Prime Dumpster, **** ************, ******************************************* ******************************.

  The agent who I worked with and sent me the attached invoice which I paid was ***** ***********, ************, *****************************************************************. 

  When Prime Dumpster refused to deliver the dumpster on the day delivery was scheduled, I spoke with ******* ****************************) who said they would not deliver as "the agent had made a mistake on the price."

  Please let me know if further information is needed. Thank you.

  Business Response

  Date: 05/13/2025

  Thank you for your feedback. We understand how frustrating last-minute changes can be, especially when you're on a deadline. While the pricing issue stemmed from a misquote that was caught before delivery, we understand how this impacted your plans, and we regret the inconvenience.
  
  We did issue a full refund immediately once it was clear the original rate could not be honored. While we recognize you ended up paying more with another provider, we do want to note that even with the corrected pricing, our rate would have still been over $300 less than what you ultimately paid.
  
  That said, we value your time and business, and someone from our team will be reaching out to offer a goodwill resolution. Your experience matters to us, and we appreciate the opportunity to make this right.
  
  The Prime Dumpster Team
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dumpster 30 yard on 4/1/2025 for delivery date 4/4/25. They did not deliver on the delivery date and promised me the following day. I was contacted by another company stating they were the ones delivering our dumpster but it was scheduled for a 15 yard. I contacted **** the agent I had been speaking to at Prime, and when I told him what was going on he hung up on me. I contacted the company directly and a supposed manager stated they would fix the issue and confirm they were only a broker firm not the actual company delivering the equipment. The contract was different than from what was discussed with the representative. First thing the following morning I called and canceled this dumpster because the dumpster was not delivered and contract was different from what was discussed and they gave me the run around. I just want to be refunded the $705, I feel like this company is a scam. Best bet is to hire someone local.

  Business Response

  Date: 04/05/2025

  Thank you for bringing this to our attention. Im going to personally look into the situation and make sure its taken care of as soon as possible.
  
  I want to assure you that we are not a scam, we take these matters very seriously and pride ourselves on offering some of the best customer service in the industry. While we do work with a network of local partners to fulfill orders, we hold them to strict standards and expect every interaction to reflect our values of honesty and professionalism.
  
  Im very sorry to hear about your experience with the delivery confusion and the way your concerns were handled. Thats not how we operate, and Ill be addressing this directly with our team.
  
  Please rest assured that Ill be reviewing your order, confirming the cancellation, and working on getting your refund processed promptly. If theres anything else youd like to share or if you have additional concerns, Im here and happy to help.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called about a dumpster rental on 3/18 in the morning. The gentleman who answered the phone confirmed the dumpster would be delivered on the morning of 3/19. Later in the evening, I received a call from a woman asking if they could deliver on 3/20. I told them I needed for 3/19 and was promised for that date as I had workers that were going to fill the dumpster on 3/19. She agreed and told me it would be delivered on 3/19. A few hours later, I received another call from another gentleman saying the driver was in an accident and they couldn't deliver the dumpster. He said he tried to find another driver but that was not possible. I told him I needed to cancel the dumpster rental. He assured I would not be charged. I was charged $628.25 and never refunded. They never send any confirmation email or text message regarding the charge or refund. I reached out via email to ****************************************** and ******************************** I also called and they transferred me to someone else, who never picked up so I left a message.The property address is ********************************************************************.

  Business Response

  Date: 03/26/2025

  *******,
  
  Im so sorry for the inconvenience and frustration this has caused. I completely understand how important the timing was for your project, and we sincerely apologize for the miscommunication and the delay in resolving your refund.
  
  Well make sure this gets refunded to you ASAP if it hasnt already been processed. Im personally looking into it now to make sure its handled immediately.
  
  Thanks for your patience, and again, were truly sorry for the trouble.
  
  Customer Support Team

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company negligently removed funds from our account on more than one occasion. Highly disappointed that this can be done without any valid reasoning.

  Business Response

  Date: 02/25/2025

  Daran,

  I'm very sorry for the inconvenience youve experienced. We take your concerns seriously, and I apologize for any frustration caused by the charges in question. I will have our **************** Manager reach out to you as soon as possible to provide a detailed explanation of the charge and ensure you fully understand the reasoning behind it.

  Prime Customer Support Team

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid and scheduled an RV septic service for 9.20.24.Noone showed up & immediately requested a refund & cancelled all four monthly services. We've been told twice the refund was processed & then a 2nd ****** came on the line & stated the service was, in fact, completed. This is a blatant lie as we had another company complete the service. We call this "company" & are left on perpetual hold, transferred from 1 ****** to another to another.

• Initial Complaint

  Date:06/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dumpster on 6/07/24 for delivery date 6/10/24. They did not deliver on the delivery date and promised me the following day 6/11/24. Once again the dumpster was not delivered. Later that evening I received an email stating the dumpster was delivered and the contract was different than from what was discussed with the representative. First thing the following morning I called and canceled this dumpster because the dumpster was not delivered and contract was different from what was discussed.( the reason I went with this company was because they didnt have a daily charge for every day after 1 week, or at least that is what was discussed. The contract said rental for 1 week plus daily charge after that.) After I cancelled, 3 hrs later the driver shows up at the location not being informed that the dumpster was cancelled. Not only did I loose money having to move a trash pile around, I also had a very upset client. This company then charged me a $360.50 dollar cancellation fee. All the sales are recorded, ask to hear the recording, I specifically stated I needed the dumpster for multiple weeks and didnt want a daily charge after one week. The representative did not tell me there would be a charge, only stated thats fine sir

  Customer Answer

  Date: 07/02/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not deliver service after paying on full. Did not call to communicate. Can never talk to a manager only customer service. This is a call center not a business

  Business Response

  Date: 08/07/2023

  *******,

  Due to the delay in delivery, you requested to cancel the order and we went ahead and refunded you in full that day.  I'm sorry for any inconvenience this caused.

  Support Team.

• Initial Complaint

  Date:07/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2023, I went on Prime Dumpster Incorporated's website to schedule a Dumpster pick up for 7/2/2023. I didn't receive a phone call nor an email to confirm the pick up date and no one came on 7/2/2023. On 7/6 2023 at 8:43 am, I received a phone call from one of their employees stating someone attempted to come pick up the Dumpster on 7/3/2023 and they couldn't get the dumpster because one of my neighbors had three cars blocking the entry way. I informed them that no one was home on 7/3/2023, which is why I didn't schedule a pick up date for 7/3/2023. I asked why didnt anyone call me to confirm pick up for 7/3/2023 so I could ensure someone would be home and the dumpster would be accessible. The customer service representative said the driver called me when he was at my address. I explained I expected a call from their office to confirm a pick up date, not a driver from an unknown number who also didn't leave a voice mail message. The customer service representative said she sent me an email informing me of the missed attempt and I was being charged $250 for the failed pick up. I informed her that I dont think that is fair because I was not notified of the change for the pickup date which I didn't authorize. The customer service representative said she would have someone else call me to discuss that issue. On 7/6/2023 at 10:38 am, I received a phone call from ***** from Prime Dumpster. She refused to acknowledge the lack of communication and their unorganized way of doing business and informed me that I would be unfairly charged for a pick up for a date that I didn't ask for or authorize. She was also extremely rude so I ended the call. I should not be charged for that pick up as I had no idea they were coming.

  Business Response

  Date: 07/12/2023

  We sincerely apologize for the inconvenience and frustration you experienced with our dumpster pickup service. We understand your concerns regarding the lack of communication and the unexpected charge for a pickup you did not authorize. We take your feedback seriously and appreciate you bringing this matter to our attention.
  
  We have refunded the charge for the failed pickup. Please allow a few business days for the refund to reflect on your account. Rest assured, we have taken steps to rectify the communication issue to ensure it doesn't happen again in the future.
  
  Regarding the conduct of our customer service representative,  we deeply regret any rudeness or lack of professionalism you encountered during your conversation.We have addressed this matter internally and taken appropriate measures to ensure that all our team members provide courteous and respectful service at all times.
  
  We appreciate your understanding and patience throughout this process. At Prime Dumpster Incorporated, we strive to provide reliable and efficient service to all our customers. We value your feedback, and we will use it to improve our operations and customer communication moving forward.
  
  If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are committed to making things right and ensuring your satisfaction.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a 10 yard dumpster on 6/24/2023 to have it delivered on 7/4/2023. I was assured by the agent, *******************************, who helped me with the process that I can cancel and still receive my full refund as long as it is canceled 48 hours in advance of the requested delivery date. I was charged a total of $539.67 on 6/24. On 6/26, I contacted **************** and asked for a cancellation. I was first transferred to 3 different representative and on the 4th time, the customer service rep took my information down to include my name, phone number, zip code and invoice number, and was told someone will call back. Its been 4 days since my first contact with customer service and I have not receive a callback. Ive called back, email, and text the company several times, 6 times to be exact, since my first try on 6/26 requesting for a cancellation. *** asked to speak to a supervisor and both time, my information was a taken down and was told a supervisor is not available and will call me back. Still no call back. I asked the customer service rep about basic cancellation policy and she could not provide and said when I receive the call back, I can ask that person.

  Business Response

  Date: 06/29/2023

  I'm very sorry to hear about the bad customer service experience, we will look into this and make sure it's handled accordingly.  We refunded this early today.  Very sorry again for the inconvenience.

  Prime Management