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Business Profile

Major Appliance Dealers

Abt Electronics & Appliances

Complaints

Customer Complaints Summary

  • 96 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product in good faith. It wasnt working properly at the time of delivery. I didnt know from the time of delivery the unit was making noise at different times. This was my first time purchasing a front loader washer. I didnt know it was bad. I called and explained the situation. I was told I could only get it repaired. The washer was sold in bad faith. It was a lemon from day one. Now no one wants to take it back nor exchange it.

    Business Response

    Date: 12/13/2024

    Our technician is going out today to complete the repair on the machine.  If the unit is not repaired today, I will be happy to exchange it.
  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Defective ** Refrigerator Under Warranty. 

    Business Response

    Date: 12/07/2024

    I am sorry that the consumer was so upset with us.  The reality of the situation is that neither the *** warranty or our extended warranty covers cosmetic damage or physical damage to the product (i.e. dents, scratches, cracks to plastic, etc).  The warrantees fully cover functional parts and the labor to replace them.  This fridge was delivered in July of 2023 with no damage to the bin in question.  In spite of all of this, our store manager spoke to the consumer and agreed to replace it at no charge,  Service call is scheduled for Monday 12/9.
  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** has a price match guarantee. I found a microwave model # PWL1126SWSS from ** on **********. Knowing Abt has a better return policy (30 days vs 2 days only for damaged merchandise) I wanted to purchase through ***. *** seeing the vast price difference, They offered 1300 and began making up claims like it was a fake listing. Then it was a mistake on *********** website so they won't honor a price match. I can confirm after purchasing it through ********** that it was not a fake listing and *** broke the law not honoring a price match.

    Business Response

    Date: 11/13/2024

    When the model number in question is entered on **********'s website it does not return a result.  We believe this was a pricing error on ************ website that they have since corrected.  The price he is requesting is less than half of dealer cost.  It is simply not a legimate price.
  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2023, we submitted our Apple MacBook Pro for the repair at *** Apple Repair. The issues included ******** and Burning Smell. The logic board was replaced, and we were told it was fixed, we paid deductible $299. However, we noticed reduced performance and ongoing issues until it eventually stopped working again. Unfortunately, after each repair, it returned with the same or new issues: port and power problems, poor battery performance, overheating, shutting down during use, long charging times, and sudden screen dimming. The logic board was reportedly replaced four times ( I highly doubt it) and we were assured that the laptop underwent thorough diagnostics, yet the problems kept coming back. Our charger and hard drive were checked twice, and no issues were found with them. We kept telling them that something hadn't been replaced, which was probably causing the recurring problem, but all we got were mocking smiles and some eye-rolling from certain employees. After all, what could we possibly know in the presence of such experts, right? Their arrogance and disregard for the issue led to further damage, so they accused my husband and me, claiming that since our AppleCare was nearing its end, we were causing the problem (how convenient), using the same devices they had thoroughly checked. One of their employees arrogantly stated "You're not getting a new laptop anyway." So they considered this as "abuse" at that point and we were charged again and paid deductible $299. After 5 repairs and numerous visits to the ******************* at ABT Electronics, a miracle happened, I guess they finally replaced the part that was damaging the laptop, and it was actually fixed. After a year of efforts, it finally works as it did the day we bought it.Chapeau bas to the so-called Apple and Connect Techs technicians. Absolutely outstanding result. Now I fully understand the frustration of other customers I saw there. Never again this place, these people, or this company!!!

    Business Response

    Date: 11/16/2024

    I am sorry that it took multiple attempts to fix the laptop.  On two of the repairs, it was actually sent to ***** to fix by their technicians.  It is never our intent to deliver a product that is not completely repaired.
  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/22/2024, I purchased an ice maker through ***. Item was delivered and installed on 10/22/2024. Due to the ice maker being incorrectly installed, the ceiling tile in my basement (below the ice maker) sustained water damage. In addition, we cannot use the ice maker because it leaks! I attempted to contact *** for assistance but I was told that because the problem was with the installation, I needed to contact the installation company which was *********. When I called whirlpool, they told me that they just deliver appliances and installation is not covered and therefore I need to take this up with ABT. I did NOT hire this third party company. This third party was hired through *** to deliver, install and haul away appliance. Someone needs to take responsibility not only for the shoddy installation, but the damage to my home. Im extremely disappointed that neither company is willing to take responsibility for this! In the meantime I still dont have an ice maker that WORKS without leaking plus damage to my home.

    Business Response

    Date: 10/31/2024

    I am very sorry that the unit leaked and caused damage to the customer's home.  I will reach out to whirlpool and ** **** to see what can be done to get this rectified.

  • Initial Complaint

    Date:10/19/2024

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Abt Electronics CONTINUES to send me unsolicited marketing material via the *****************. I have never signed up for or requested marketing materials. I have called, emailed and written requesting to OPT-OUT OF ALL COMMUNICATIONS. ALL OF MY REQUESTS HAVE BEEN IGNORED.

    Business Response

    Date: 10/20/2024

    I'm sorry the the consumer continued to get mailings. My IT department is working on getting his name and address removed.

    Customer Answer

    Date: 10/21/2024

     
    Complaint: 22444593

    I am rejecting this response because: Abt Electronics has yet to CONFIRM the removal of my name and address from their mailing lists and database.

    Once the company confirms that I will no longer be receiving mail from them, I will tentatively accept that resolution, under the condition that I reserve the right to re-open the case should mailings continue.

    Sincerely,

    *** ***********

    Business Response

    Date: 10/22/2024

    Sorry you feel this way ***.  We can confirm you have been removed from our customer contact list.  If you have any other issues, please feel free to contact me directly.  Thank you.

     

    Customer Answer

    Date: 10/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is TENTATIVELY satisfactory to me. 

    I accept it only under the condition that if I receive ANY further communication from this company, I reserve the right to re-open this complaint or file a new one.

    I would also like it noted that the offer was made to contact the individual directly if any further issues should arise, however NO NAME or CONTACT INFORMATION was provided. In my view, the omission speaks volumes about their integrity.


    Sincerely,

    *** ***********

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Abt electronics sell defective in wall air conditioners made by *********. I first purchased a in wall unit in summer of 2022 and needed to have it replaced by Abt Within two months because the air compressor would not stay on when needed. The replacement unit has since done the exact same thing after a few months of use, and since the unit is no longer in warranty, they refused to honor to repair it or replace it. From online reports, this is a known issue for this type of air conditioner, and Abt Should stop selling them and replace all units that are defective.

    Customer Answer

    Date: 08/01/2024

    I paid ******* for the unit on 6/6/2022

    got a replacement on 10/11/22 due to unit not working 

    I began reaching out on 6/18/2024 because unit once again was failing. Was told it was out of service but to send them the serial number of unit. Sent it 7/11/2024 but no response. 

    Business Response

    Date: 08/01/2024

    I am sorry that the customer is having problems with their air conditioner.  We would obviously never knowingly sell a defective product.  As the customer states, we replaced the unit in november of 2022.  The unit is in fact out of warranty at this point.  We would certainly not refuse to service the unit, but because of the warranty status there would be charges for the repair.

    Customer Answer

    Date: 08/01/2024

     
    Complaint: 22074498

    I am rejecting this response because:

    i Shouldnt have to pay for any repairs for a unit that is clearly defective and has only been used for 5 months (this item was replaced in October of 2022 so it could not be tested properly until summer of 2023 due to weather) clearly your company sells defective air conditioners. 


    Sincerely,

    ***************************

    Business Response

    Date: 08/13/2024

    I'd be happy to cut the cost of the service call in half and offer parts (if required) at our cost.

    Customer Answer

    Date: 08/13/2024

     
    Complaint: 22074498

    I am rejecting this response because:

    As stated previously, I should not have to pay for service or parts for an item that is clearly defective. These ACs should not be sold by your store if clearly they cannot do their primary duty. Air conditioners should not stop working after 1 summer, especially for the price you sell them for. 


    Sincerely,

    ***************************

    Business Response

    Date: 08/16/2024

    I understand the frustration.  We sell hundreds of these a season with very few issues reported.  I have done what I can to help here.  I will honor my offer should they change their mind. I have offered a fair solution but the customer refused.
  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a refrigerator from ABT in Feb. 2021. That unit's ice maker broke 3 times. *** suggested they would give us full credit towards a new refrigerator instead of repairing ours. We agreed. In June 2024 we purchased a new refrigerator (a floor model). From the day of delivery which was June 29, 2024, the water dispenser has not worked properly. I called on June 30, 2024 to request service. On July 5, 2024 a technician came out and determined the fridge needed a new circuit board and a new filter. On July 19, 2024 the repair tech came out and replaced the parts. Now the fridge is worse. The ice and water are not working at all. I called again on July 20th to be told our sale man would call us back since he's the only one that can authorize a new unit, since we purchased the floor model and there is a price difference. He never called back. On July 21, 2024 I called again. I was told we would need to pay the difference between the floor model price and the full price. I refused, as I should not have to pay additional funds, when *** promotes these floor models as something a prior customer returned because of issues like it didn't fit in the space or they didn't like the functionality of it. Never that it was defective. This is deceptive business practices. *** refused to exchange the unit without us putting more money into it. We now have yet another service tech appt. on July 25, 2024 to relook at the issues. Then they will order parts and have yet another service tech repair the unit. All this time that has passed put us beyond the 30 return policy, which is not fair at all. This unit was defective since day one. We are requesting yet again for an exchange in our fridge and at no cost to us. If we would've known that this unit was defective on your floor, we would have shopped other companies for a fridge. We trusted ABT would stand behind their product. Now we have a fridge that doesn't work and yet another appt.

    Business Response

    Date: 07/23/2024

    I spoke to the customer this morning and arranged an exchange for Thursday 7/25.

    Customer Answer

    Date: 07/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.A gentleman called from ABT this morning.  He stated that on Thursday they will bring a new refrigerator and replace it with the defective one.  Thank you so much for your help in this matter.  The BBB got me to the right person and now the issue will be resolved.  Thank you to ABT for stepping up and doing the right thing for their customer.  After this whole ordeal, I do still believe ABT is a great company and I will do business with them again.  They stood behind their customer service in the end and that's all that matters.

    Sincerely,

    ***********************
  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello ABT,I am a current customer who shops at your store. I purchased a Dryer, Washer and a Refrigerator all on the same day. Well the Dryer door is currently not working as a piece is broken. I purchased the insurance on these appliances and they should be covered. Also the dryer door was put on a side we can't open. They were installed at my mother home whom is an elderly woman after her basement had flooded I went out to your store and bought these for her. Recently on July 5, 2024 a tech came out to check the dryer door. He told me that a piece was broken and he would come back as he was ordering the piece but he didn't come back. I reached out to you guys via chat and the first young lady said let me look into this and never came back I had to end that chat. I placed a second chat that representative told me she didn't see any rescheduling from the tech who came for the Dryer on July 5, 2024. She also told me that it would be a cost of $59 dollars I told her the tech didn't mention any charge as I have the warranty on the appliances. So I would love for someone to reach out to me. Best Regards, *****************************

    Customer Answer

    Date: 07/09/2024

    ABT Electronics Corporate 

    ******************************************

    Business Response

    Date: 07/10/2024

    I spoke to the customer today and arranged to reverse the dryer door for her free of charge.

    Customer Answer

    Date: 07/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************
  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau Complaint July 9, 2024 On September 23, 2023 I purchase a refrigerator from ABT in ********, ********. I experienced several problems with this refrigerator. It was a floor model at the store and I purchased it on sight. I received no manual or indication of warranty or further information. I have had the refrigerator inspected three times by ABTs technicians and the panel to the door was replaced to close properly and a panel in the rear of the refrigerator was replaced. I have had problems with regulating the temperature which has a recommended temperature of 37 degrees. At that temperature I consistently have freezer ***** on several items in the refrigerator. I had to raise the temperature several times and is over 40 degrees. I have been told the company will not replace the unit by a manager named ****. He wants GE to send their technicians to inspect the unit which means more time without a functioning refrigerator. I told **** the unit was purchased on sight since I needed a replacement yet found problem with a broken shelf also. I have been throwing items out due to freezer burn and had significant ice build-up at the rear of the refrigerator and ice in the freezer. I was told to purchase a service agreement since I inferred from that statement further problems may occur.reasonable. ABT Electronics ******************************************* ********, IL ***** phone: ************ www.Abt.com Order number 0915301MMSA purchased 9-15-2023

    Business Response

    Date: 07/10/2024

    I reached out to the customer and left them a message to call me.  I will make arrangements with them to reselect a different unit.

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