Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased a GE electric oven JS760SPSS that was delivered/installed in February upon completion of our kitchen remodel. We decided to use the self- clean function, followed the directions on the user's guide, and the entire oven shut off with the door locked. We had an ABT technician come out and determine what it would take to fix it. He said we needed a specific part and it would take a few weeks. Another ABT technician came out when the part arrived and had told us that the wrong part was ordered and another part was needed. We waited another couple weeks, the same technician came out and this time was able to get the oven turned on and unlocked (he ended not needing the part), but one of the burners wasn't working. He then told us, he needed another part to resolve the burner issue. We waited another 2-3 weeks, he came out again with the part, and proceeded to tell us he needed yet another part which would take another **** business days to get in. He also noticed scorch marks on the inside of the control panel, most likely from the self clean cycle. At this point we are looking for a refund or exchange because we are not confident that the next visit (5th technician visit) will resolve the issues or that our oven will properly function in the future. We have called ABT numerous times and have spoken with multiple service managers who refuse to do anything but follow this same cycle of sending someone out again and again. We continue to call, but at this point they won't even call us back when they say they will. It's now been 2 1/2 months without a fully functioning oven that is only 6 months old.

  

  Business Response

  Date: 09/24/2022

  I am very sorry that multiple service calls did not fix the unit, and that our employees did not exchange it.  I have spoken to the customer and arranged for a replacement range to be installed on Monday 9/26.

  Customer Answer

  Date: 09/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with KitchenAid refrigerator I bout it in 2018 with an extended warranty which is still good until this year. Last year in November 2021 the fridge stops working, the *** store send the technician to check what's was worn and I was waiting with the repair until April 25th, 2022. I was almost 6 months without the fridge. After the April repair (2 main electric boards), the fridge stops working again, the next repair on 8/22/2022 another one was 8/30/2022, and another one was 9/7/2022 (the repair man told us the fridge get the factory defects and gets leak). As today (9/22/2022) my refrigerator stops working again, and I'm so tired of it. I ask the store manager, since they change I believe every part on it if there is possible to exchange the fridge since we have extended warranty on it, but the lady told me No. I think the store is waiting for the warranty to expire and have no more problem with that. I can't live like that I'm battling with that almost a year, just yesterday I throw away melted food from freezer worth 400$ from ******* this is terrible. From the store side nobody even asked me where I keep the food not even ask me if I need the loan fridge or something. I was buying and I need to buy again the ready to eat food which is extremely expensive now. I need help with this issue as soon as possible we need the fridge to keep our medication inside and not to ask my neighbors to keep it in their fridge. I'm so disappointed with this store, paying so much for the fridge 3500$ and the fridge stops working every couple week.

  

  Business Response

  Date: 09/22/2022

  I am sorry for the customer's issues with the fridge.  We are sending a tech tomorrow to see what is wrong and will reach out to the mfr about a return authorization.

  Customer Answer

  Date: 09/24/2022

   
  Complaint: 18061019
  
  I am rejecting this response because:

  The store sends a tech man on 9/23/2022 which was at our home just 12 min, he asked and look what was changed already, he told us that compressor is not working, what we knew already and told us to contact the next day the store manager and left. I called the store on 9/24/2022 at 10 am and spoke with lady about what's the next steps and also, I requested to speak with a co-owner *****, but she told me I CANNOT which i have no idea WHY? She told me that someone like the general manager will call me back and nothing, no call at all. I also emailed to the general manager and the same thing no answer at all. Now we have a weekend and again we are almost a week without refrigerator. I wish the people from the store will try to turn off the refrigerator at least for a week and feel what we are going through. I feel like they care when you buy and pay money, after that they don't care, and not even try resolve the issue. So now I'm in point 1 with no answer and no working fridge. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/05/2022

  This unit was exchanged on 9-29.

  Customer Answer

  Date: 10/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst experience ever! *** is a scam business, and I want everyone to know it, to save them the money, and the frustration, and the wasted time, like what I went through! A month ago I ordered a speed queen washing machine, excited that it would ship so quickly, and Id have it in a week! Well, when it arrived, it had a forklift hole through it. So I refused the shipment, and they sent another one. Shipment wasnt so fast this time. I waited 2 weeks, and had so many phone conversations, trying to track it down. Because Abt and the freight companies kept telling me that they did now know where my shipment was. When it finally did arrive, it, too, was damaged. Crunched this time! Naturally, I refused the shipment. I called *** and asked for a refund this time. They offered to send a new machine again, but I dont have time for this mess anymore! So no thank you, I just want my money back. An extra $500 would be nice too, to compensate for the money that I spent on laundromats and interest payments while waiting on this machine that I never got to use. I did get my refund, but of course no extra compensation. I thought I was done with this company, and went and bought the same machine elsewhere, for cheaper. Then today, September 19, I get an email from Abt, saying that due to the weight and size of my unit, return fees of $340 will be deducted from my refund as soon as the product is scanned into their facility. I am LIVID! If anything, they still owe me!! I will NOT pay another cent to this scam company! Seems to me, they ship out damaged merchandise, and plan on the freight companies taking the blame, and they still get their money, while everyone else pays! Something needs to be done about this!

  

  Business Response

  Date: 09/21/2022

  I apologize for any confusion regarding this return.  I am sorry that the units arrived damaged, but assure you they didn't leave our warehouse in that condition.  We do not charge return shipping for damaged or defective products.  There is a return set up for the unit and no charges assessed.  

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a ** washer with a phone no. ************ and scheduled for delivery on 9/15/2011. I contacted the delivery driver to find out his arrival time as we were out of house. But the driver never let me know the time even if I made phone call and text so many times. My wife found out his arrival time. His name was *** with a phone no. ************. He was supposed to pick up our old washer but he didn't. He told my wife that our water line could not be shut off so that he was unable to pick it up. But it was total lie. When I came home and checked the valve but there was no problem to shut off water line. He just wanted to do nothing for my wife because we did not set up their installation. I planned to install the simple connection by myself so that we could save hundreds dollars. Instead we used to pay cash tips to drivers. He provided us with extremely uncomfortable experience.*** scheduled to pick up old washer on 19th of September but when I asked return, *** told me that they are unable to pick up the order for return before 29th of September. Why does Abt need 10 more days picking up the order for return than picking up an old washer ? I want *** to pick up the order for return on 19th September and refund my money as soon as possible.*** should hire employees with minimal upright character. I will never buy goods at Abt.

  

  Business Response

  Date: 09/17/2022

  I have reached out to the customer for clarification.  We are not sure whether they want the old or new unit picked up.  Our installers weren't able to get the water to shur off at time of delivery.

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 18036286
  
  I am rejecting this response because: Abt installer cheated my wife not to pick up old washer because we did not want Abt driver's installation as we had to pay hundreds of dollars. The driver got angry from the beginning of scheduled delivery. He intentionally did not pick up old washer and lied to my wife that our water could not be shut off that was in good operation. *** should pick up the new washer as Abt did not keep its promise to pick up old washer. The responder to BBB did not respond to my phone call and he even did not check their system that explained what I wanted. 
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 09/23/2022

  I made contact with the customer today.  We are picking up the unit as requested on Monday 9/26.  Again, customer chose not to have unit installed, but the old unit taken away.  In these cases the unit is usually uninstalled by the customer or their own installer.  When my guys arrived, they were unable to uninstall because they weren't able to shut off the valve.  They took a picture of the valve, which I have attached.

   

  RG

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We orderd a Zephyr Presrv 24" Stainless Frame Single Zone Beverage Cooler in June 2021. In October 2021 they called us and said they are ready to make the delivery I asked them if they can hold it for one more month because the remodel is not ready yet and they said they can but then can't guarantee the next delivery as they will give my appliance to the next person waiting in line, so I said fine deliver it. The appliances including the cooler were sitting at my house unopened until they were ready to be installed. We finally installed it, and it worked for one day and then we had this strange smell coming from it so we called ABT and they sent out a tech to come look at it in May 2022. Tech said they have to order a part, part was delivered in July, Tech came out in July and now said they have to order another part. The part arrived and today Sept. 6th he came in and now said oh we have to order another part for this so now I have to wait another month no guarantee that they will not have to order another part when they come out again. This is 3 times the tech came out ordered parts already for this and its still not working. I have not even used this cooler since it was installed and payed over $1,000 for it. When I called ABT today and was on the phone with parts and labor customer service representative and told him at this point I want a replacement cooler because this has been for 5 months and its still not fixed. He was very rude and said you will not be getting a new cooler you have to wait for the part to come in. He was not very friendly when I asked for a manager he said that he will email one of them and they will give me a call back without even taking my phone number I said this is all that you can do for me he said yes that is all. I mean this is just beyond ridiculous. Waiting since May to get this fixed, I spent over $16,000 at the store for appliances and I cant even use one of them because they can't fix it. I need a replacement.

  

  Business Response

  Date: 09/08/2022

  I apologize for all the issues with the beverage center.  We have made arrangements to exchange the unit.

  Customer Answer

  Date: 09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Bosch refrigerator from Abt electronics.I was a floor model/ retuned item I was told no any mechanic issues or defects except minor dent at the external body of the fridge.I bought 5 years warranty with it from Abt It turned out that the fridge has a manufacture defect that lead to water leak and flooding in my house.*** came 3 times so far to fix the refrigerator but unsuccessful.They refused to exchange the fridge

  

  Business Response

  Date: 09/01/2022

  I spoke to the customer to arrange an exchange.  He is coming in to the store to reselect.  His damages are being addressed by his insurance company and the manufacturer.  

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washer and Dryer and stands purchased June 5,2022.Spent $3500 Delivery August 2, 2022 Left Springer of staircase broken and collapsed on left side of staircase. Upon delivery on August 2,2022.Seeking staircase repair.

  

  Business Response

  Date: 08/31/2022

  The cusotmer's stairs failed when delivering the washer and dryer because they were not in good repair.  I have included pictures that clearly show that there is softening of the wood because of water penetration.  Fortunately, no one was injured when the stairs failed.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washing machine stopped working in mid-July I scheduled a service appointment and a service technician came out 8/3 (the soonest available appt) to diagnose problem and order parts, which arrived on 8/5. I scheduled soonest available (9/2) but called to reschedule for something sooner since it had already been several weeks without a washing machine. They scheduled me for 8/18 and put me on a waiting list if something sooner came up, however, when I called to check appt status there was no record of appt. I rescheduled again for 8/22 and once again when I called there was no record of appt. So after two missed appointments and miscommunication on ***'s part, a service tech finally came out later on (8/22) to replace parts and fix machine. He observed within 30 seconds that the problem could not be fixed with ordered parts and that fixing it would ultimately cost more than the unit was worth. He also said the original technician should never have missed this at initial appointment. I have wasted countless amounts of time and money at the laundromat waiting for my machine to be fixed not to mention the hours I have lost taking off work to be present for appointments that *** failed to show up for. I have reached out to Abt customer service multiple times and have not heard back.

  

  Business Response

  Date: 08/26/2022

  Our service manager spoke to the customer today and offered a discount on a new unit.

  Customer Answer

  Date: 08/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 air conditioning units from ABT Electronics and paid too have them both professionally installed from ABT Electronics- per ABT sales rep, a larger unit for main living area and smaller unit for bedroom area. ABT sales rep informed me at time of purchase that a larger unit in the bedroom would be to much output and possibly create condensation issues and possibly mold conditions. Sales rep also informed me that the main living area would need a larger unit than the bedroom for more output of cooling and heating so not to overwork unit. I discovered months ago that the heating of the living area unit was not working. When my son-in-law visited a couple months ago, he checked the filter in the living room to see if it was dirty and took down the unit number of the ** to ****** issues with heating components, come to find out the ac installers made the mistake of placing the smaller unit intended for the bedroom into the main area- I was informed by ABT that because it was over a year from install date that There is nothing they could do for me unless I paid them to swap the 2 units into the correct spaces? Both units look exactly the same on the outside so there would be no way to know the differences at anytime except by referencing model #s located inside component areas. *** sent a repair tech to my condo and charged me for repairing the heater issue in the smaller unit in the living room but refused to make right their mistake of placing the wrong units in the wrong spots. I recently spoke with someone who does repairs and they informed me that I should file a complaint with the BBB not only for their mistake at time of install but also for charging me to fix the heating issue on the unit that was possibly damaged from being to small of a unit for the area intended. Ive been told by many people that ABT Electronics should rectify the situation because they are the ones who installed the wrong units at time of the professional install.

  

  Business Response

  Date: 08/24/2022

  I spoke to the customer, and while these units were installed 3 years ago, I offered to switch their locations at no charge

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Frigidaire Fridge (FG4H2272SS) on 9/19/19.October 2019: Ice maker was overfilling. Ice maker was replaced April 2020: Ice maker jammed up.December 2021: Ice maker broke January 31, 2022: Came to look at ice maker February 10, 2022: Came to fix ice maker May 9, 2022: Fridge beeping due May 11, 2022: Abt Came to look June 13, 2022: Abt Came to fix. When tech left, the entire fridge + freezer stopped cooling.June 27, 2022: Tech was here for over two hours. Replaced front door panel, compressor, and maybe other items (?)June 29, 2022: We had to pay $822 deposit to have a loaner fridge delivered July 17th, 2022: Came back from 11 days of traveling to find the fridge had been leaking on our hardwood floors. Ruined the boards under the fridge, warped the boards in front of the fridge. We had to pull the fridge in/out 10+ times to keep wiping up more water that was leaking. The fridge wheels put grooves into the wood (that was wet from the water leaking) in front of the fridge. We also noticed after coming back from vacation the fridge is now freezing items inside (lawyer of ice on gallon of water). The fridge temp was set on 36 degrees. Since we had been on vacation, the fridge was not packed with food.The Fridge water line was turned off. Haven't been able to use the filtered water or have ice.Abt Warranty states:HOW ABT WILL SERVICE YOUR PRODUCT: Depending on the Product and failure circumstances, Abt, at its sole discretion, will have the option of: A. Repairing Your ******************** You with a cash settlement or a gift card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage ******************* You a new or refurbished product of equal features and functionality. There have now been 5 different instances where the fridge has malfunctioned + now we've incurred significant damage to our wood floors. The fridge has NOT been working approximately 100 days this year, out of 229 days.

  

  Business Response

  Date: 08/19/2022

  I am sorry for all the issues with the customers fridge.  A return auth was approved and an exchange written up on 8/12.  I am not sure why the customer is not aware of this, but will reach out and get the exchange scheduled.

  Customer Answer

  Date: 08/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************