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Business Profile

Major Appliance Services

A & E Factory Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for A & E Factory Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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A & E Factory Services has 11 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 207 Customer Reviews

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    Review Details

    • Leslie F

      Date: 07/07/2025

      Purchased a refrigerator from Lowes. Filed a claim with Assurant warranty in April 2025. A and E Factory Service was assigned to the repair. Our scheduled appointments have been rescheduled or cancelled last minute (day of) by this company 10 times (as of today). Twice, the repair tech lied and said no one was home so he cancelled the work order. WE WERE HOME. We have camera footage showing he never showed up. We have taken PTO from our jobs to be home for the repairs. We have now been without a refrigerator for 3 months.

    • Roxanne W

      Date: 06/26/2025

      This repair service never came. Cancelled 4 times failed to show up.Continued to reschedule me only to not show up. Then tell me that they have no serviceman for where I live. Very dissatisfied.

    • Jimmy M

      Date: 06/13/2025

      This provider is not dependable for service on your equipment; ***** times they have cancelled on the day of the appointment "in the late morning hours" by an AI idiot.

    • Avinash D

      Date: 02/20/2025

      I ordered service for my washer this company for 2 months gave me a run around between needing pars and rescheduling I have had someone wanting on the technician and they don't bother to show up or reschedule saying parts are not there when I have all the parts. **************** have no idea what's going on and can't even get into h with service provider.  

    • Leah S

      Date: 02/19/2025

      The number to a human is 848-221-ten seventy five The person who answers will try to tell you there is no other number, but that person will also connect you to a live agent in ***** and they are really no help either, but its a human.  

    • Js C

      Date: 11/29/2024

      I agree with everyone else. ******** customer service. Tomorrow, if he shows up, will the 10th time a repairman will have been to my house to fix a new refrigerator. He changes out random parts that never fix the real problem. Somehow, they even make it difficult to confirm appointments.

    • Jody R

      Date: 11/09/2024

      Worst customer service I've ever had to deal with. Had a brand new microwave door fail after 2 weeks. Tried to get it services under warranty. Service guy came, said he had to order a part and that he'd be back when the part got here to install it. Waited 6 months then called to complain. I was told the guy was fired and that they would remedy the issue. Since then I've been ignored every attempt I make to communicate. At this point I've waited 2 years for my door to get fixed, guess I'll be doing it myself!

    • John H

      Date: 11/06/2024

      They are so happy to take your monthly payment. But, it is like pulling teeth to speak to a live person. Their phone system loops you from one number to another. This company has offshored too much of their call centers activity. They have been repairing my washer since 9/15/24 and now we are 1.5 months out. Almost two months. You wait all day for someone to show up and then they are a no show.

    • Tina W

      Date: 10/21/2024

      The absolute worst company you could ever deal with. I'm pretty sure they are a scam that work with extended warranty companies, so they can bill them for trips out to people's homes, but they don't fix anything. I have had the extended warranty company send them to my home to fix my refrigerator three times now, and they have never fixed anything. Every time they come out here they charge the extended warranty company for a service visit , but they don't do any work . The last time they were scheduled to come here they were a no call, no show. Then they showed up the following day when I was not home and closed my ticket with the extended warranty company, claiming that I was not here when I was supposed to be. When in reality, they were the ones who did not show up when they were supposed to. There are no human beings available to speak to at this company. Everything is an automated response and computer generated communications . Their website claims that if you are not there for your scheduled appointment they can charge you $250 for their trip out. I feel like they should pay me $250 since I stayed home from work and they never showed up. Useless. Completely useless and inept.

    • Mike C

      Date: 10/21/2024

      Technician came to our home to perform a diagnostic on our refrigerator, opened the door, said a bulb is out, wanted $500 to replace the bulb, I went on ******, paid $13.98 for the bulb and replaced it in under 20 seconds, they charged me $150 for a diagnostic fee for nothing and they wont refund my money. Never do business with them. 

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