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Business Profile

Major Appliance Services

A & E Factory Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for A & E Factory Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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A & E Factory Services has 11 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 206 Customer Reviews

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    Review Details

    • Natasha F

      Date: 10/14/2024

      I truly hate having to do this American Home Shield used this company to repair my refrigerator via sear home repair… I submitted a claim 09/07/24 it is now 10/13/24 and I still have a broken refrigerator. I have called weekly.. Got a bogus parts are on the way text weekly. Only to be sent a tracking number for parts today. That states the parts were delivered 09/12/24. So when I called to question the issue I got a rep by the name of Creed (the absolute worst) who told me to don’t curse at her, and hung up on in my face. Which is NOT WHAT I DID or would do because she’s not the freaking technician or the company I’m pay $108 a month for coverage. So I called back and I get another dry smart mouth person asking what can they do about Creed hanging up on me, as if I didn’t as for a supervisor to complain. She then said we’ll verify your information, I did. Somehow she said my parts were available and she would schedule me an appointment for 10/23. This company is the absolute worst. I’ve talked to a total of 27 people trying to get what I already paid for.

    • Jeffrey K

      Date: 10/08/2024

      ************* is terrible you cant even get through to talk to somebody about your service when you do finally get through they don't know what is going on with your service and keep changing your service date. Yesterday was supposed to be the service date but they didn't even show up and then said that no one was available at my house. We waited all day for them to come but they never showed up. I would rate you lower than one star but I can't. 

    • martha h

      Date: 10/03/2024

      A AND E BAD.....BAD.....BAD.....BAD LIARS....NOT HONEST.   DONT SHOW UP. HAVE MADE E MAILS AND PHONE CALLS TO SET UP AND SERVICE. THEY ARE NOT HONEST. DONT USE THEM AT ALL.

    • Joyce M

      Date: 09/26/2024

      Horrible experience -- only took my money and fixed nothing on my washing machine! DO NOT CALL THEM FOR ANY SERVICE -- BAD EXPERIENCE!

    • Elmer W

      Date: 09/25/2024

      Fraudulent information on BBB site. BBB reports that A&E Factory Service (aka ***** Home Services) has been in business for 97 years, while in fact A&E Factory Service was Incorporated as an LLC in 2002, only 22 years ago, as a joint venture between Whirlpool and **************..BBB rates them as an A+, but in my experience, and according with the reviews I have read, which are consistent with my experience with them, A&E Factory Service (aka ***** Home Services) should be rated as an F- 

    • Marge B

      Date: 09/25/2024

      I just spent 36 minutes, transferred 7 times! request to have a gas line -existing hooked up to my new stove being delivered. They claim they've never been to my home and don't service the area. They've been here twice in the last month. Save your time and go somewhere else for any service needs. I also believe this is not a US-based customer service call unbelievable!    

    • Lynda S

      Date: 09/16/2024

      The most horrible technician came to my home. You cannot get a hold of a live human person only a robot. My freezer is not working, and they had to order parts. The Technician was supposed to be here on Friday never called never showed. I tried to get a hold of a human and was unable too. I went on the website and was unable again to find a phone number to contact a human. I rescheduled the appointment which was hard to do since the site already showed an appointment was set up for me. It took forever to try to get another appointment. When the horrible technician came, he accused me of losing a part and he quote stated " You lost a part" while he was walking out the door, I was asking him nicely so what happens now he totally ignore me did not say anything except you lost a part and I said are you ordering it are you coming back what is going on. He got in his car and drove off.

    • Dan O

      Date: 09/05/2024

      **********************. Needed multiple repairs to fix something with my washer. **** refused to install a pump the first time, it failed two days later, I had to wait again to have a tech come out - of course without a pump. I'll never ever ever use this company and will never work with ***** who has chosen this terrible company to service their warranties. CONSUMERS DESERVE BETTER. 

    • Gaby I

      Date: 08/28/2024

      **************** is horrible. Won't address concerns and dance around every question. No showed to appointment without notification of cancellation. 

    • Todd C

      Date: 08/27/2024

      My refrigerator has been out for over 2 months now. I have received parts twice. I have been stood up twice by ***** repair man both times he was sick. Nice excuse. I need service. I need my refrigerator fixed. This is not a toaster oven. Terrible. Service, terrible customer service.

    A & E Factory Services is BBB Accredited.

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