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Business Profile

Electronic Power Supplies

PowerSmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Power Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 175 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The snow blower was given to me as a gift for my son 14 months ago. The snow blower was broken out of the box. I called the company and they assured me that they would send me a replacement part and give me the name of a service company that would fix it for me. Because of that I did not return it to the store. I spent the last 14 months communicating with the company via email and have been given multiple excuses- the part is out of stock, I need to purchase the part on **** and then they will replace it, they will order this part as soon as it comes in and send it to me, I have checked multiple Parts suppliers and **** and there's no part to be found. I cannot return it to the store because the 90-day return policy is up. I feel like the company is just waiting for my 2-year warranty to run out so that they don't have to do anything to fix it. They said that because the return period has expired I have to pay shopping for a return. They were the ones who assurs me they would repair it, that is why I didn't return it. I think they should pay shipping for a return and replace it.

  • Initial Complaint

    Date:01/30/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order from Powersmart USA 2 generators shipped with *****. ***** didn't deliver to the correct address, ***** say they are responsible that they only need that Powersmart provide us with a "shipping waiver form" with is standard procedure. Powersmart don't want to provide me with that form, ask to speak with manager/supervisor several time and that request is denied to me.

  • Initial Complaint

    Date:01/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new PowerSmart mower in August 2024. Shortly after in September 2024 the belt cover broke rendering my mower completely unusable as grass now gets onto the belt and burns. I have tried to contact PowerSmart customer service numerous times about needing a replacement cover, my unit is still under warranty so they should be sending one at no cost to me. I have gone back and forth through email with their parts department since they would not answer my phone calls. The part has been "out of stock" for months but I was promised it would be back in stock in November, then promised it would be back in December. They offered me $20 for 'inconvenience' but never sent it and at one point their email response was to purchase an entire new mower, but they would not pay for it. It is now January 20th 2025 and the part is finally available to purchase on their website but their parts team has been giving me the run around on getting the belt cover; since my unit is under warranty I am due the part at no-cost rather than ordering and paying for it. I fear they will never send me the part and I will be stuck footing the cost of a replacement.  

    Business Response

    Date: 02/07/2025

    Hi there, I apologize for any inconvenience this may have caused. Could you please send us your email? Or please email us again. The belt cover is back in stock, we will send you asap. Sorry for the delay.

  • Initial Complaint

    Date:01/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm helping my elderly sister with this claim.**** ********* ************************************************************************** The snowblower was a problem right out of the box with a bent scraper bar, which resulted in the auger not turning after catching the scraper bar and breaking the plastic engine pulley and shredding the belt. This was reported to customer service. **************** requested to send it back with the customer covering the cost of freight. That request was unacceptable. Since then, the unit hasn't been used. I found the plastic engine pulley cracked in half. A shear pin should have broken first. The pulley is available. However, the shredded lightweight pulley belt seems to be unattainable. The snowblower is worthless at this point. Paying $500 for a new unit that was damaged right out of the box is totally unacceptable, let alone not a simple belt not being available for it everywhere I look. Sincerely,**** ******

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 power smart self propelled mowers from my local Menards and both of them quit working about 4-6 months after buying them. They are suppose to have a 3 yr warranty but I can not get anyone at power smart to answer or respond to messages.

    Business Response

    Date: 12/12/2024

    Hello, we have a dedicated team handling orders from *******, and their email is ************************ Of course, if you prefer not to contact them directly, please send me your order details, and I will forward your issue to them and ask them to assist you as quickly as possible.

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 13, 2024 a lawn mower part was ordered by telephone and billed to my credit card. Two weeks later I called their parts department and the part had not shipped. I was promised that this would ship 1-2 days later and the part has still not arrived. Subsequent to this on October 21, 2024 I attempted to use their online platform to determine the status of my shipment. They do not respond. As of November 13, 2024 I have paid for a part that has not been shipped nor received.

    Business Response

    Date: 11/15/2024

    I sincerely apologize for the inconvenience caused. I will immediately send an email to the relevant department requesting a refund for you. Please give us 2~3 business days to process for you.

    Customer Answer

    Date: 11/22/2024

     
    Complaint: 22550037

    I am rejecting this response because: it has been four business days since their response promising a credit within 2 -3 days  and the credit has not appeared on my credit card.

    Sincerely,

    *** *****

    Business Response

    Date: 11/28/2024

    Hi there, 

    Our financial manager has replaied below Email on Nov 20:

    SO388223- Have submitted for a refund. Takes 5 to 7 days for the refund to be processed and go back to their original form of payment.

    May I ask did you receive your refund? If not, I will email our financial manger again. I apologize for any inconvenience this may have caused.

    Best Regards,
    Stella

    Customer Answer

    Date: 12/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    After waiting a week for the refund, I filed a dispute with my credit card company and the funds were refunded after that request. (JM added comment)

    Sincerely,

    *** *****

  • Initial Complaint

    Date:10/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to buy a fan from them and they sent me a flywheel I sent it back wanting the fan and they refused to send it back or a refund I'm sick of waiting this company should be taken off the market charged cuz they're repulsive you can't even talk to the people and ask questions there's no reason for them to be even in business but that's what happens

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried contacting this company several times by phone and messaging. No one ever answers the phone. Only getting a generic email response. I have a non working lawn mower and been trying to active my warranty for months. This company makes bad products and does not back them up.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Powersmart did not ship an air cleaner with my ps50 portable generator I bought through Lowes. I also waited 2 hours on the phone to be told there is no one available to take your call. I submitted a complaint about 1 week ago . And called more than a week ago and left a request They said they received my submission but did not contact me.

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order from this company through the ******** ************** I never received this order even tho it said delivered on *** website. I complained to *** and was told to contact the company which I did and they gave me no kind of resolution. *** was adware that all of my packages that I receive at my address is to go to the management office but they refused to honor my request even though its an option in their app. Im at no fault responsible because I paid for an item and it should have been delivered to me. Im asking for a replacement and this time send it so that my signature is required so there isnt no misunderstanding about me receiving my package. Temu order number was PO-211-***************** which came to a total of $659.47. All I want is my replacement to be sent to me.

PowerSmart is NOT a BBB Accredited Business.

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