Complaints

This profile includes complaints for Jewel-Osco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jewel-Osco has 87 locations, listed below.

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• 

  Jewel-Osco

  150 E Pierce Rd Itasca, IL 60143-1222

• 

  Jewel-Osco

  475 N Nelson New Lenox, IL 60451-2944

• 

  Jewel-Osco

  1300 S Milwaukee Libertyville, IL 60048-3724

• 

  Jewel-Osco

  3124 N Lewis Ave Waukegan, IL 60087-2231

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  Jewel-Osco

  1600 Deerfield Road Highland Park, IL 60035-3708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother purchased a product and expected a 94-cent change. However, the ****** refused to provide it. Instead, they rudely grabbed a handful of 1-cent coins, gave to my mother without counting, and took the receipt away. My mother doesn't speak English and is not familiar with the **** monetary system, and when she returned home, we found it's about 30 cents. It's apparently discrimination against non-**** citizens and has no basic business ethics .

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out about an incident that happened May 7, 2025 at approximately 10:15 am. I entered the store alone to shop for food for my family, and upon walking to the seasonal aisle for my first item, I passed a man in a fluorescent vest who was watching me. I paid little attention to this, until the same man (who must have doubled back because I passed him walking the opposite direction) caught me in the seasonal aisle to tell me I had a "body like tea (sp)" and mimed taking a picture of my back-end. I assumed this man was a customer, so I told him to please leave me alone. When I saw him later organizing carts, I realized he was a Jewel Osco employee - I later saw his name tag which confirmed this. Throughout my shopping, the same man repeatedly appeared in aisles that I was in without a reason. I eventually found a female manager, who identified herself as the dairy manager, and I told her about what I experienced. She was very helpful and said she would tell the front-end manager. However, the same man who had cornered me initially ran after me in the parking lot after I had loaded groceries into my car, under the guise of apologizing. I was able to separate myself, get into my car, and lock the door. I take notice of how this individual waited until I was in an area of the store where few other people were before he approached, and again how he ran after me in the parking lot when I was alone. Throughout my entire shopping trip, this interaction made me feel extremely unsafe. I contacted Jewel-Osco corporate on May 8 to request them to check security cameras and/or to take action to prevent this individual from making other women feeling uncomfortable, and received a form email back. I requested a contact from the store manager, as well as a follow-up of all the actions taken and ways that the store management plans to ensure this doesn't happen again, in exact detail. I have received no response to this, or to my follow-up email dated 24 May 2025.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been purchasing groceries from Jewel Osco for many years. I have purchased numerous orders from pick up and go. And, have had NUMEROUS issues with my items. Most times I would check my grocery order before I leave and call the store when I have an issue. When i go to other stores I never have same issue as ********** location. I have talked with *** manager and he has corrected issues, but always keep happening. He has lots of excuses.Than, Jewel Osco closed my account and I had to have ******* ***** help me to figure what was going on. But, no matter what even once account was reissued I am unable to process my order. I have had emails from Marienella Customer Support Team ********, but she never responds to my numerous emails to help with my issues! I am beyond FRUSTRATED and upset that I was not able to complete my order and that the team at ********** was fully responsible for my issues with the web. I am upset that the IT department has been slacking, I NEED answers!

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order from March 13th was running very late, and did not arrive.I contacted support and on March 15th they said a refund would be given within 5 to 7 business days. No refund has processed.Order #: *********

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for delivery. More than half my order was missing. I contacted them. They said they needed to investigate. I received an email that they were going to refund for items not received and that it would take 5-7 business days. I have not received the refund. When I call them I am put on hold for a lengthy time and am told it is coming. It has been 10 business days now.

  Customer Answer

  Date: 04/12/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no cash balance but theyre trying to charge my debit card $5 for no reason. I paid for a fresh pass I have credit applied to my account so there is no reason I should not be able to place my order if I only have an EBT Benefit balance and available funds on my EBT card

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey how y'all doing I ordered some food last night I came today it came from our school jewels on *********** he food box powder everything the food the powder the cake mix the cookies everything they got mice in the store man I'm going to go to the better Business bureau and get my money back the funfetti f e t t f ************ tomato will have mice evidence with powder mixed are coming out the box the cookies all that stuff man the fish sticks they promised me already some money now they talking c*** they promised me into a credit now for the report you out to the BBB because now you're talking c*** On Thu, Apr 3, 2025, 2:25PM Customer Experience *********************************** wrote:Instcart-letterhead Hi *********,Thanks for reaching out. Im sorry about your recent order.We reviewed your request, and unfortunately, we cant issue any refunds or credits for this order. If you had an issue with replacement items, you can avoid future issues by updating your replacement settings.If youd like to appeal this review, please fill out this form and include your case ID: ********. Please dont submit multiple requests. Doing so may cause processing ***********,The Instacart team *****Map of Jewel-Osco ******************************* I'm asking the store to give me a refund on my direct Express card I know it was already through the instacart they attachment replies above it was very abusive and I need my money back for my multimill f ***** e t t i cake mix my fish sticks by ******** which is about 6 bucks my cookies by duplex cookies by jewels and the other products the chips and a cake mix all the food that's powder that came in in the box or the package that show evidence of mice at the store

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the delivery order I placed on March 21, 2025. I placed an order that was shopped by an in store shopper. The order was packed and sent out with all requested items shopped. When the driver got to the address he did not deliver all items that were in the order. Order Details:Order Number: ********* Delivery Date: March 21, 2025 In the picture where it shows that the order has been delivered you can see that all bags are not delivered although he tried to bunch them together to make it seem as though they were there. I reached out to customer service right away and was instructed that the issue had to be escalated and wait seven days. As a loyal customer, I expected better service and quality from Jewel-Osco and their partners. I utilize this service weekly and have never had an issue prior to this. I would appreciate it if you could investigate this issue and provide a resolution. Specifically, I would like a refund as I have waited the allotted seven days that was asked of me when the order was not received due to negligence of the delivery driver. Thank you for your attention to this matter. I look forward to your prompt response and resolution.

• Initial Complaint

  Date:04/01/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24th, I placed a delivery order via **************************. The delivery driver was supposed to leave my groceries at my apartment door. Instead, he left them in the building's vestibule and elevator.I have surveillance footage of the incident. It'll corroborate everything I mentioned in my complaint. If needed, I can send it via email.

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My health care provider sent the pharmacy an ** for a 90 day supply of Amplodopine because the pharmacy benefit manager had sent me a letter stating that a 90 day is now mandated. When I got the prescription home, it was only a 30 day supply. I was charged $10.15 for this. My copay for the 30 day supply was $5 so I went on line to look at the insurance's explanation of benefits and there was none. I called the pharmacy and was told that they couldn't get the prescription processed by insurance so they changed the quantity and ran the prescription through Good ** or a similar program without my permission. I explained that this was unacceptable and that they had no right to change the quantity OR process the ** without insurance/without my approval.I asked them not to complete the charge on my ***, they refused. I asked them for a refund, they said that I had to come back to the store, which I am not able to do so I asked them to mail me a refund check-which they also refused.They offered me a gift card to their store but I will never shop there again after this so I refused.However, they did fill the prescription a second time, did not run it through insurance and I advised them that they no longer have permission to to fill any ** for me.They have completed the *** transaction and I would like my money back, in check form and would like for action to be taken against the pharmacy for dispensing an incorrect quantity and not using my insurance without my consent.