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Business Profile

Grocery Store

Jewel-Osco

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Jewel-Osco's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jewel-Osco has 87 locations, listed below.

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    Customer Complaints Summary

    • 93 total complaints in the last 3 years.
    • 40 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 4, 2025 I went into Jewel in ***********, *** to return some spoiled imitation catfish. The catfish was labeled "catfish nuggets" that was already breaded, seasoned & spoiled. Of course, I did not know that the meat was an **************************** I lost my receipt however, I spoke to one of the managers name *** that was rude, very nasty & had the worst attitude!!*** said, "If the food is less than $5. I can give you your money back but if it's not I would have to give you a gift card." I spoke to her & said, "I believe the meat was on sale for $3.99."She asked me to open the bag that was in her possession which I didn't want to do because the food came from her workplace! *** also ask me for my phone. I asked her for what? She said, "to look at your app." I said, what app.?I am a repeat customer of ********************** & receive weekly digital e.mails. I told *** she was being obnoxious! You can't look up my telephone number or e.mail address like the store does when they send weekly e.mails **************** & when I shop, my telephone number *************) is registered with coupons & what I buy?Her response was, "you need the app."This event right here for $5.00 has left me very unhappy w/ this grocery store! Some people do wake up on the wrong side of the bed however, for some reason I think this is her normal personality. Jewel, should be ashamed of this matter.Almost labeled a store without DEI policies should watch how they treat returning customers for ******* is a huge chain w/ 2 grocery stores in ***********!Signed a disgruntled customer

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was refused service at a customer service line at ********************. The employees were very rude. Upon leaving to put the items back I had in my hand loss prevention came to me and asked do I have intentions on paying for the items. I frequently shop at this location and to be accused of stealing is beyond me. I spend money there and I dont appreciate being told Im stealing.

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jewel Osco was running a promotion through their Bonus Path Offer program: If you spend $1800.00 by 2/28/25, you would earn 1 year of free ********** (which is home delivery on orders over $30.00, as well as additional perks and other discounts. A $100.00 value)I reached that goal, and exceeded it. I received multiple emails showing how close I was each time, and letting me know my status. By 2/25/25 I was already past the $1800.00 goal. But, I was never sent the congratulatory email with the link to activate the free fresh pass. I called Jewel's customer service: They confirmed I did reach the goal, and I was told to contact ********** Departments customer service.I called ********** customer service: They agreed I reached the goal (after I had to send a screenshots of my emails that showed I was earning my way toward the goal), and said there was a "glitch" and I "should have" received the congratulatory email and link and they didnt know why I didnt. But their only option to resolve this was that I pay for the ********** out of pocket at $100.00, then call back in 24 hours and ask to be refunded. That was absolutely unacceptable, and to ask people to pay for a giveaway promotion is a scam/scheme. I spent extra money to reach that reward, earning what was promised. They said there was no way to mail me a voucher, and no way to have the IT department manually send me the email with the link although agreeing those would be good resolutions. They acknowledged it is an error on their end, apologized, but ultimately told me that if I wanted my prize I would have to pay for it and then be refunded. They scammed me into paying for additional groceries to reach that goal, and never made good on the prize. I called several times and talked to multiple managers and was last promised a call back that wasn't received. They gave me a case number# ********. The last *** I spoke to said she had no new information for me and she would escalate it to the district manager.

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on Jewel Osco App and had MANY issues with my $300+ order. I called Jewel App customer service. They said it was serviced from this store chosen.The representative said he would refund my entire order and submitted the form and escalated. I have not yet received the refund. I have called WEEKLY since and they keep saying they noted my account and will escalate. This happened on January 29th, 2025. I have called WEEKLY since then. I am seeking them to ACTION the notes on my account as hey have told me since they clearly keep NOTATING IT, but Jewel escalation is NOT RESPONDING. Mostof my order was missing (Stolen or not delivered) hence why the representative offered a full refund. I spoke with **** ******* *** and others.Jewel STOLE from me ( I paid for product that i didnt recieve) and they conveniently are NOT GETTING BACK TO ME.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed a pick up grocery order for our handicapped son on February 20, 2025. My husband picked the order up at 4:28pm on February 21, 2025. Upon his arrival home we realized over half of our order ($135.+) was missing. We immediately contacted customer service through the ********************** app and were told we would receive our refund within ***** hours. After days we contacted **************** once again to get an update on our refund. We were told it would take 5-7 days and they assured us we would get the refund. 2 weeks later and we still have not received a refund. So, once again we contacted customer service and this time were told it was sent to the store now for review. It is now March 11, 2025 and nobody has contacted us and we have not received a refund. At this point, I feel as though they are stealing from my handicapped son. He is on a very small budget and can not afford to lose over $100. Of his grocery money.

    • Initial Complaint

      Date:02/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against Jewel-Osco - Product Safety Issue Date of ******************** February 14, 2025 (Valentines Day)Date of Complaint to ****************** February 15, 2025 Store Location: Jewel-Osco, *************************************** Product: Chocolate-Covered Strawberries Contact at Store: **** ***** On February 14, 2025, our family purchased chocolate-covered strawberries from Jewel-Osco (***************************************). While eating them, our young niece bit into one and found a piece of glass inside the chocolate. This happened in front of our entire family. She initially thought it was frozen but pulled out a shard of glass embedded in the chocolate. We have photo evidence showing the glass with chocolate melted around it, proving it was inside before purchase.On February 15, 2025, we called the store and spoke with **** *****, who showed zero concern for customer safety. Instead of taking the issue seriously, he insisted that it "didn't happen there" rather than investigating. He even implied someone else must have tampered with it.Frustrated, we contacted Jewel-Oscos corporate customer service *************), where a representative filed a report. Based on our conversation, we assume this report will go back to **** *****, as we were told he was in charge of the issue. If our complaint is sent to the same person who dismissed it, nothing is being done to protect other customers.This isnt just about our experienceits about preventing injury to others. When glass breaks, theres rarely just one piece. Others could be at risk.Resolution Requested:A formal response addressing this issue.An internal investigation into product safety.Assurance that other customers are not at risk.Action taken with store management regarding their lack of concern for safety.Jewel-Oscos response has been dismissive and unacceptable. We want to ensure this doesnt happen to someone else. We can provide photos and additional documentation upon request.

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to get my 2024 w2. They gave me a number to call and the instructions the agent gave me were confusing and he was rude. I just want my w2 so I can file my taxes

    • Initial Complaint

      Date:02/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a Jewel Grocery Delivery Subscription for 1 year. My Family and I have been loyal Jewel Customers for decades. Unfortunately, the quality of products available in the Jewel Markets I personally shop are not at all the products I received in my Grocery Delivery Orders. After receiving spoiled meat, expired Bread and damaged Turnips, I requested my Subscription be cancelled and my money Refunded. I was refused a Refund for the Grocery Delivery Subscription.While I will still "in person" shop Jewel, I have lost confidence in the **************** Shoppers. Please assist. Thank you.

    • Initial Complaint

      Date:02/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a grocery delivery order through the Jewel App on December 17th, 2024. I noticed that I had not updated my new address in the app. I immediately reached out to ask that the address be updated before delivery. ******* advised that the address could not be updated, so I requested that the order be canceled. ******* got disconnected. I chatted with a different *** called Shantin who gave me the case ID number ********. I was assured I would receive a refund of $78.95 within 5-7 business days. I waited over ten days and never received the refund. I reached out again and spoke to ******. ****** gave me a case ID number ******** and again assured me that I would receive the refund within 5-7 days. I filed a complaint on 01/10/2024 and was advised that a refund request was completed for me on 12/24/2024. I was informed again to wait 5-7 business days. I reached out to Jewel's ******** page and chatted with someone named ***** on 02/01/2025. He apologized and said I should receive a refund in 5-7 business days. I still have not received anything. This seems to be a deceptive practice and I want a refund for the groceries that I did not receive.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2nd of 2024 I placed and online order with this store and I didnt not receive my order. I reported this to customer service and they said I was going to receive my refund within 5/7 business days. I still have yet to receive my refund, and have called and spoken to customer service countless times. They tell me the same thing every time. And today after having to call them again because they never follow up I was given the same instructions

    Jewel-Osco is NOT a BBB Accredited Business.

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