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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18488223

    I am rejecting this response because:

    Biddeford requested my address and personal information, yet no blanket has been received to replace their defective product, nor have they given me any date that it should arrive.

    Sincerely,

    *****************

    Business Response

    Date: 12/01/2022

    Dear ****,

    An email was sent you regarding what is needed to replace the throw. 

    Sorry for about the issue you had with our throw.  

    Business Response

    Date: 12/06/2022

    Blanket has been sent today via *** tracking number 1ZAX96840342971058 and ***************** has been informed and acknowledged the email that was sent regarding this issue.

    Customer Answer

    Date: 12/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a blanket from this company back in October. The blanket just quit working a month in.I reached out via phone on 11/11 with no answer, so I emailed customer service with all of my information and let them know that Id like to take advantage of my warranty.No answer.I called again on 11/18 with no answer again.So I emailed again on 11/18 to follow up, and still have not heard back.My blanket has a 5 year warranty on it per the information in the box. Ive registered the blanket for the warranty as well.Id like this to be resolved and for the business to help me get this replaced.

    Business Response

    Date: 11/25/2022

    Dear *****,

    I sent an email requestion additional information needed to process you warranty but I just noticed that you already provided.  Note that your replacement throw has been processed and should ship out Monday.  

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

    Business Response

    Date: 11/25/2022

    DEAR ***********************,

    PLEASE NOTE THAT I SENT YOU AN EMAIL REQUSTING INFORMATION NEEDED TO PROCESS YOUR WARRANTY REPLACEMENT.  ONCE WE RECEIVE, WE WILL PROCESS AND SEND YOU A NEW PRODUCT.

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 11/18/2022

    Dear ***************, 

    I am sorry to hear that we have not responded to your email.  I will glad to assist you in resolving this issue.  I sent an email about trouble shooting your product, what to do if you need a new control or blanket and what is needed to honor your warranty to get a new product.  I sent the email to the email address you provided here.

    Thank you for being a Biddeford customer.

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 11/17/2022

    *****************, We are sorry that you are experiencing issues with our product.  Our records show that two *** labels have been sent.  The reason we ask for the product to be returned is to return it to the lab for testing and to confirm at the exact model/product that the customer has and/or needs to replace.  With that being said, you haven't received the *** Prepaid Label so I would like to send you a new product with a *** PPL enclose so you can return the defective product to us.  We don't have the Navy/Cream/Taupe blanket so we will send you a solid taupe blanket.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 11/25/2022

    DEAR ******,  

    WE ARE SORRY TO HEAR ABOUT THE ISSUE YOU ARE HAVING WITH OUR PRODUCT.  WE ARE SENDING YOU A NEW BLANKET VIA *** TRACKING #: 1ZAX96840342001426.  PLEASE RETUREN DEFECTIVE BLANKET WITH THE *** LABEL THAT WILL BE INCLUDE IN THE PACKAGE OF YOUR NEW BLANKET. 

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18399381

    I am rejecting this response because: I received a voice mail from a lady called *******. She offered to send me a replacement King **** mattress pad. She asked me to call her back to confirm. I called back immediately. Message: office closed. The next day I called their customer service several times. Each time I had to wait indefinitely and was never connected. I tried the shipping department: message box full. I emailed customer service. Automated reply: I should call customer service. I called back the number the woman called from and that went to her voice mail. I left a message asking her to send me a replacement and asked to confirm. No reply, no call. Just called again. Call went to voice mail. Left another message.


    Sincerely,


    ******************

     



    Sincerely,

    ******************

    Business Response

    Date: 11/14/2022

    Mr. ********* . . . we are sorry to hear that you are having issues with replacement product we sent last year.  Our records show we replaced a King ******** pad.  If this is the product that is not working, we would be glad to send you another mattress pad.  We can send you a replacement tomorrow if you would like.  I called and left a message for you to return my call regarding is you want me to send a replacement mattress pad.

    Business Response

    Date: 11/25/2022

    DEAR *******,


    I AM SORRY FOR NOT GETTING BACK TO YOU IN A TIMELY MANNER, I WAS OUT SICK  i AM SENDING YOU A NEW MATTRESS PAD VIA *** TRACKING #: 1ZAX96840341075635.  PLEASE RETURN DEFECTIVE MATTRESS PAD WITH THE *** LABEL THAT WILL BE INCLUDE IN THE PACKAGE OF YOUR NEW MATTRESS PAD. 

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially bought this blanket at JCPenney November 12, 2018. We used it that winter and then when it was brought out for the next winter, Ive of the controls caught on fire. The blanket was replaced and used for 1 winter season. I set it up for this winter and now the replacement wont work. I had to also have 3 others replaced last winter for my sons that I had bought at Kohls. I tried to sign into the website, but theres nowhere to log in. Im not sure if the registration went through or not. Please help as its winter time once again and my blanket controller is frozen up and the plug got very hot for the short time that I plugged it in. The last thing I need is for the house to burn down. Thank you.

    Business Response

    Date: 11/14/2022

    Spoke with ******** per our warranty process a replacement blanket and throw is being and should ship out tomorrow via UPS.

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Biddeford heated blanket 3 weeks ago for $150 and it's already broken. It came with 2 controllers and within 3 weeks neither of the controllers work. Complete waste of money. Absolutely ridiculous.

    Business Response

    Date: 11/01/2022

    **************** - We are sorry to hear about the issues you had with our product.  We will be glad to replace your products under the Warranty program.  We will need information about each product.  An email will be sent to the ************************ with the needed information to process your replacement blankets. 

    Thank you.

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several full size blankets in 2019 since then I have had to replace one of them and the transaction went fine. A few weeks ago the other blanket went out it's another story this time. There were suppose to send a label for shipping the blanket back over two weeks ago and I have never received the label. The first time they didn't need the blanket but this time the consumer has to ************** back to them so they can see what went wrong. This is a hard one to believe I'm sure they have seen everything that could go wrong with a blanket. Just more gas to ************** and find a box.It may not see like a big deal but it's 29 degrees here at night and that's why I had an electric blanket. Very poor customer service and promised follow through on the order. I want the purchase price back on the blanket so I can buy one from another company.

    Business Response

    Date: 11/01/2022

    Dear ******************* - Sorry to hear about the issue you are having with the product and/or customer service.  Our notes shows that a *** prepaid label has been sent.  Unfortunately, we do not have in stock the Navy/Cream/Taupe color blanket in stock. If you are interested in getting another blanket, I can send to you another blanket.  The options are solid colors Navy, Taupe, or Grey and we also have White/Grey buffalo check.  Or once we receive the defective product with a copy of the receipt, we can process a refund.  

    Please let us know what you would like to do.

Biddeford Blankets is NOT a BBB Accredited Business.

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