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Business Profile

Human Resources

Aon

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aon's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 8, 2023 I purchased an cruise for me my daughter and mother scheduled to cruise on June 23,2023 which totaled ******* which at that time I paid in full for the cruise. In that price I also paid ****** for cruise insurance issued by AON in the event of something taking place I would be protected. Coming up to the cruise the national weather had put out a hurricane named **** that was forming in the carribean islands so at that time for safety reasons I cancelled the trip. Carnival cruise lines told me to reach out to AON and file a claim, which I did. The next day I get a denial letter. They told me that I was going to get a cruise credit which I do not want and it has been a nighmare ever since. This company refuses to give me my refund which I'm entitled too. It has been runaround after runaround about my hard earn money. They have been very unprofessional and rude. I spoke with a supervisor named **** that basically laughed when I was questioning him about my money. This is not right I did not go on the cruise and I'm being penalized about a cancellation.

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aon said they would pay my claim but they are only paying around 462 of the approximately **** i spent. However they closed the claim may 18, 2023 and said the check would be mailed in 7 to *********************************************** 10 to seven days. I have not received a check yet. The claim number is *********. Thanks ***************************

    • Initial Complaint

      Date:06/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/19/22 my husband and I booked a cruise for our anniversary the cruise was to disembark 6/16/23 from ***** *******. When we booked the cruise we went ahead and got the insurance incase anything came up and we needed to cancel the ********* on 5/26/23 we got emergency custody of a family member by the state. On 5/30/23 my husband submitted a claim for a refund, they told my husband to get documentation and submit the claim for review upon final decision we were told that our reason was not on there approved list since it's not medical so they would not be able to give a refund. They stated it was a ****** care situation, but this isn'***************** care case as he is family and was emergently removed from his home. Total for this trip was ****.

    • Initial Complaint

      Date:05/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased travel insurance provided by AON through Royal Carribean Cruise Line. Royal created 2 confirmation numbers for our travel party as we had 2 rooms. When I filed a claim, Aon required 2 separate claims. The first claim was processed and paid in a timely manner. The second claim has identical data/proof of claim as the first one but has not been processed. Aon does NOT provide a clear process for resolution. The call center is separate from the claims department and there appears to be NO way to reach the claims department. The call center claims they escalate to the claims department but when I call back no one has looked at the case. There seems to be no path to resolution. No method to allow the customer to talk to claims or get feedback on the process. I dont understand why one claim was paid promptly and the other one with identical data (and linked together) has not been looked at. The agents I have spoken to repeat the same script and do not have a way to resolve the issue. Even speaking to a manager they cannot explain the process or a way to resolve the issue. My claim number is ********* which is still open and was filed on 5/10. The other claim filed same day was ********* and was resolved on 5/22.

    • Initial Complaint

      Date:05/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December of 2022. We had to cancel ********** per our doctor's ****** due to a regular check up when He found my husband's Oxygen level was down in the seventies. Then sent all documents twice to AON travel insurance and still waiting for a resolution. It is now 5/14/23 and after contacting AON several times they finally say they have received our information and still no results. Please advise the next steps I should I should take. Regards ***************************** ************ ***********************

    • Initial Complaint

      Date:05/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 17, 2022, I booked a Royal Carribean Cruise through a Cruises.com, at that time I purchased the leisure care insurance. We paid travel fare $2206.00, + tax $410.05 + processing fee $24.99 + $237.00 for leisure care = Total: $2878.04. Our travel dates were from 8-1-2022 thru 8-6-2022, we purchased a suite and our child ************************* who was 8 traveled for free. Up until the trip we were getting information about our daughter taking a COVID test on board so we planned to do that when we arrived, everyone else went to get COVID tests and paid $50/test the day of the Cruise. Once we got there we got in the line for the Kids under 12 COVID testing, they ask me for her vaccination card which I provided. Once I provided the card they sent ** to another desk and we were advised that since she was vaccinated that she would need a negative COVID test before boarding, the other testing was for non-vaccinated kids. She looked at ** and said we could board but not my daughter, my daughter started crying and then security came and escorted us out of the terminal. As if this was not humiliating enough we have been fighting with AON to get our claim processed. It was filed in November 3261325,326330,3261338 and I followed up in December to be told it was missing some information, I submit that information and then called back in January, they tell me to please wait for 30 days due to high volume. I wait 30 days and call back and was advised they have all of the info they need but to wait again, I said I am not waiting another 30 days and escalated to a Manager. He said he would escalate the issue and contact me back. I don't hear from anyone and I call back, I am told to wait again. This has been going on for months, then out of now where my claim is closed. I call back and they say we can't find proof of insurance which I submitted to them a month before. Now the claim is closed, I requested it be re-opened but I am not hopeful. I need this resolved satisfactorily ASAP!

    • Initial Complaint

      Date:04/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was suppose to take a cruise on Royal Caribbean on December 5, 2022. I purchased the tickets on October 5, 2022. I became ill and was unable to make the cruise. I have enclosed documents signed by my physician and feel that all this was done in a timely manner and I should receive my full refund which is $1306.16. I purchased insurance for this cruise. I have tried on numerous occasions to resolve this and have not received any correspondence from them.

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter stating a check was not cashed - I called and they were confusing and kept changing what they were saying. I would like our check to be reissued.

    • Initial Complaint

      Date:04/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Claim: 6/30/2022 Date of Transaction: 6/2/2022 thru 6/13/2022 ******* of ********** Aon Affinity Travel / AON claim #: ********* / Amount of Claim: $2,574.69 Committed to ****************** purchase for Trip Travel.I have tried to contact AON every month for the last 10 months by phone or email since I filed the claim. I continue to get the same story every time.. They are behind and need another 30 days to process the claim. Request has been made several times for the processor to contact me which has not happened todate.It appears that they continue to put me on the back burner in hopes that I will run out of time to process the complaint. I have tried to be understanding of the issues that have been put on the **************** at AON but do not feel like it should take this long to process my claim. Attachments included: Copy of Spreadsheet of expenses, copy of Receipts, Credit Card statements of *************** of Travel of Summary

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a cruise with Carnival.. Had to cancel and reschedule due to change in jobs. I purchased the travel insurance which allows me to get a Future cruise credit. I canceled the cruise and filed the claim the same day 01/22/23 booking number B8M8F3 departure date 07/08/23. I received an email from Aon and Carnival that I would receive a FCC. But when I call I just get a run around. Carnival say call Aon. AON say call Carnival. A supervisor from Aon supposed to call me back still have heard nothing. Called Carnival back they hung up on me. Just want my Future Cruise credit that's the point of getting the travel insurance.

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