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Business Profile

Human Resources

Aon

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Human Resources.

Complaints

This profile includes complaints for Aon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aon has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Aon

      4 Overlook Pt Lincolnshire, IL 60069-4302

    • Aon

      200 E Randolph St Chicago, IL 60601-6436

    • Aon

      17807 Burke St # 401 Omaha, NE 68118-2260

    • Alight Solutions LLC

      7201 Hewitt Associates Dr Charlotte, NC 28262-4001

    • Aon Hewitt

      500 E Pratt St Baltimore, MD 21202-3133

    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We took out insurance for travel in December 2021 to go to *************** as. family thuough AON reference number of the complaint is ********* claim number is 22DSPO0160 that is their reference number. Two members of our party were notified by their employer that they be had become exposed to Covid in an email to those who had come in contact with this infected person . they could not come on the trip, and we notified AON before the trip, The family members as per state law had to quarantine and missed the trip, and Aon says we need a doctor ***** which is ridiculous because they didnt go to the doctor. They did which the government had requested to quarantine. We would like the return of the money for these two parties, as per the case above . we dont have a lot of money and we saved this up for the special trip for our family and thank you for helping us so much. God bless you, ***********************.

    • Initial Complaint

      Date:03/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-7-22 we were on the Royal Caribbean Odyssey of the Seas ship for a 11-day Holy Land voyage leaving ************* *****, booking #****** when my husband broke his femur after being onboard less than 2 hours.Immediately he received treatment in two hospitals; Ospitale San Paolo and ARS Medica. Our supplemental insurance (United **************** reimbursed us for hospitalizations at said hospitals and AON paid residual 20%.I am currently owed an ambulance bill of $350 euro which had to be paid cash. I have incurred three taxi fares of $10, $10 and $140 which are without receipts. I had to stay nearby at ************* due to my husband being hospitalized at Ospitale San Paolo for the first night. I paid $82.00 for this hotel stay. Due to the fact my husband could not fly because of increased hemoglobin levels, I secured a Fit To Fly form from ****************** stating he could not fly till 10-19-22.We stayed at ************ in ************* for 6 nights till my husband was able to fly home after his hemoglobin stabilized. I was told on two occasions by AONs representatives; ******** on 10-10-22 as well as ******* on 10-12-22 that $2500 was the allowable amount for post hospital stay AON has now refused to pay above expenses even though the latter conversations with the reps acknowledged AON would pay the $2500. I have received nothing but inconsistent statements from AON. I am tired of waiting for someone to give me an accurate accounting of our policy with AON. Any correspondence includes an adjuster license number but never lists an actual person to ask direct questions regarding our policy. My last telephone call was from ************************************* ************** who didnt call me back when I left a message. AON has been quite unprofessional, misleading and unethical and I respectfully request Better Business Bureau to look into this matter for us.Our policy number with AON is *******.

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 13, 2022 I purchased AON cruise care travel insurance. My husband and I were unable to travel on a Celebrity cruise in December due to a medical emergency and canceled the cruise. Supporting claim documentation was submitted on 12/25/22. AON finally paid a portion of our claim after the BBB assisted. Thank you! We received 2 checks for $1096.46 dated 2/17/23 for a total amount of $2192.92. After obtaining a copy of the trip cancellation policy and speaking with an agent from Manulife Global (underwriters of the policy) I confirmed we are due a full 100% refund in the amount of $2568 or $1284 per person. The Manulife (underwriter) agent clearly stated that our cancellation due to an emergency medical condition is a %100 "covered event". Therefore I am owed $375.08 or $187.54 per person. The reference number for this claim is *********. When I asked AON to assist they told me to contact Celebrity. I did that. Then Celebrity said they can't assist and AON must complete the claim. I last spoke with AON supervisor ************************* on 3/1/23. She told me my claim would be reviewed and I would hear back in a week or two. I have received no further information and attempted to follow up via phone with ************************* this morning. AON could not be reached via phone as "All circuits are busy." Attached are documents confirming the amount paid for the insurance and the Manulife trip cancellation policy. Thanks in advance for your assistance with this claim #*********.

    • Initial Complaint

      Date:03/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a travel insurance policy for a trip to Europe,for 9days ,my luggage and medicines in the luggage was lost , I had to se a doctor on the ship ,and buy clothes for trip because I had no clothes

    • Initial Complaint

      Date:02/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 12,2023 I purchased a Norweigan Cruise along with TRIP CANCELATION INSURANCE FROM AON AFFINITY. Due to medical reasons I had to cancel my trip. On January 11, ****. I provided ALL the required documents from my physician and other documents to AON Affinity. I have not received my refund to date. I would like my $3,267.48.

    • Initial Complaint

      Date:01/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a cruise on Norwegian Cruise Lines on November 25, 2022 for $9,141.16. I purchased trip cancellation insurance that was offered...:cancel for any reason" for $659.00. After meeting with my doctor in December, he advised me to not go on this trip due to my medical condition. I have been diagnosed with Myelodysplastic Syndrome. This is bone marrow cancer. I am ************************************************************ COVID variants as well as going into the flu season. Because of my condition, I am ****** prone to infection and this could be very dangerous or deadly if I were to become infected while on this trip. I cancelled the trip with Norwegian 85 days before departure and they charged me $2,441.75 to cancel. I filed a claim with AON on December 20, 2022 to recover the $2,441.75. I received a number of replies asking for the same information over and over and have complied with their requests. I has been 6 weeks and still no payment on my claim. I feel this is extremely poor customer service given the circumstances and the amount of time that has elapsed.

    • Initial Complaint

      Date:01/29/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Virgin cruise set for January 2023. In October 2022 I broke my leg and had to have surgery. I contacted Virgin and canceled my cruise. They told me since I had purchased the trip insurance through Aon Insurance I would have to contact them. I filed a claim in October and by November had provided all the medical proof necessary to complete the claim. I followed up with them every couple of weeks, via their website or speaking with their customer service. The customer service have no answers as to why its taking so long. I have begged them to process the claim because of my medical expenses. Today marks the end of the cruise I had input into my phone, my best friend is actually on this cruise without me, and I still haven't received my money back. If you review all the reviews people have left about Aon through BBB, it looks like this company is a scam. So many 1 star reviews and one gentleman has been waiting for his refund for 10 months. This company needs to be investigated. I called Virgin a few days ago and asked if they could help with getting my money back. Maybe their business doesn't know how bad Aon is treating their customers.

    • Initial Complaint

      Date:01/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We spent $327 to buy travel protection( paid in full on 2/18/2022) for ********** trip happened on 7/29/2022. Unfortunately, ********** trip was interrupted and cancelled by flight delay and cancellation. We call AON insurance company when first flight interruption happened, they said we are covered by the insurance for full cost and asked us to submit the claim. However, we submitted all the documents they need by the first week of August, and waited for nearly 4 months for a result of reimbursing nothing to us. We appealed twice but no response. It's ridiculous that we paid travel protection but get nothing, we spent nearly $8k and ask for a week off for our trip and got nothing but frustration. The reimbursement means too much for us, please do help us get it. Many thanks. Cruise cost : $4443.75 Flight cost: $1638.6 Trip Delay and cancellation ******* Covid test cost: $ 207 Trip Delay and cancellation Hotel cost: $354.71 Trip Delay and cancellation Meal cost: $321.96 Trip Delay and cancellationUber cost: $318.96 total trip cost $7284.98 AON Case Reference # *******

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I booked a cruise for **** of 2022 with Royal Caribbean and bought the AON insurance. We decided to cancel and because it was within 30 days of travel, we had to go through AON to get any type of refund. We should qualify for a cruise credit of $1422 based on the documentation that Royal sent us. I filed all necessary paperwork by October 7, 2022. (Even though we had been dealing with AON since ****, there was a lot of miscommunication on what is needed to move the claim forward, we finally submitted everything on 10/7/22.) We recieved a letter 2 days later saying the we hadn't submitted everything and they were closing the case. I immdiately called to make sure the case stayed open. They assured me they had all documentation and they case was now open. I have heard absolutely nothing from this company since October 9, 2022. I called AON again today, 1/25/23 and was told that they are STILL reviewing our claim. They could/would not give any timeframe, they could/would not give me another number to call, the number of a supervisor or anything. They simply told me that it was still under review and asked for my continued patience. I am absolutely out of patience with this company and would never use them for anything again.

    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a trip protection plan from Aon. When I would like to file a trip cancellation claim, they emailed me a trip interruption claim from on 12/27/2022. Then I asked them to email me a correct trip cancellation claim from on 12/31/2022. After that, I did a follow-up call to ask them to email me the correct form. They never did that and always said they were busy and asked me to make a follow-up call next week. Today is 01/24/2023. They cannot send the correct form one month after I made the first call. I'm very unhappy about their service.

    Aon is NOT a BBB Accredited Business.

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