Complaints

This profile includes complaints for Aon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aon

  4 Overlook Pt Lincolnshire, IL 60069-4302

• 

  Aon

  200 E Randolph St Chicago, IL 60601-6436

• 

  Aon

  17807 Burke St # 401 Omaha, NE 68118-2260

• 

  Alight Solutions LLC

  7201 Hewitt Associates Dr Charlotte, NC 28262-4001

• 

  Aon Hewitt

  500 E Pratt St Baltimore, MD 21202-3133

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel protection through AON for a Norwegian Cruise Lines cruise to ****** dated Aug 20-Aug 27th. Total amount paid $4821.80 and Reservation # ********. I cancelled the trip in July because I was diagnosed with Stage 4 Pancreatic Cancer and unable to travel. I have waited the 21 business days for my funds to be reimbursed and every time I contact them they do not provide any reasonable explanation for the delay and they state that they have received all documents needed. I need this money returned to me as agreed upon in the contract for coverage.

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AON is non responsive /slow to respond regarding a travel insurance claim. Contacted multiple times.8 July, 2022 Filed claim, reference number is *********. I. Covid on cruise in May, sheltered in cabin for 2.5 days, disembarked in *********, ****** and shuttled to hotel in ******* for one night quarantine. Not allowed to fly home. Rented a vehicle and drove home over three days with appropriate stops and stays in hotels along the route. 16 Aug, 2022. Contacted AON via web form and requested a status update. Canned response with no update given.19 Aug 2022. Contacted AON via web form and requested a status update. Canned response with no update given.29 Aug 2022. Contacted AON via web form and requested a status update. Canned response with no update given.6 Seot 2022 Aon completed the review of the Medical claim for ************************* and issued a check in the amount of $40.05 (Added interest was paid on the $39.98.)22 Sept. 2022. Contacted AON via web form and requested a status update. Canned response with no update given.28 Sep 2022 contacted AON via phone. ******** service agent could only inform that the claim was under review, CS agents supervisor told me the same thing but did advise me that he contacted the claims **** and advised them that I would be filing complaints with my States Attorney General as my next action, and he claimed they would expedite the claim. No further communications have been received from AON.Shuttle $197.62 Car Rental $789.16 Gas $264.07 Food $274.16 Hotel $566.56 Medication $39.98 Total $2131.55

• Initial Complaint

  Date:10/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a cruise trip for two that cost ~*****. To my surprise, 48 hours later, I see it was purchased twice. I contact the cruise company, and they say they cant refund me, its too late. I have to file a claim with Aon. I filed it in June. Then, in July, I realize my partner cant travel due to passport related concerns, I cancel again and file another claim. I have yet to receive any update on my claims, and Im currently $2k in additional debt that I was not prepared for. Its been more than 3 months!!

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a cruise Royal Caribbean, Odyssey of the Seas when I saw the ships doctor 3/3/2022. My complaint was a rash on the left side of my body. When I returned to ******************* **. I filed a medical claim form to AON Travel ins. I submitted to ******** and was denied. Then after the ******** denial I submitted the claim to AON again. To date I've contacted them several times 5/16, 6/16, 7/25, 9/1 Claim # *******. I get the same automated answer that "they have a high volume of claims to go through. " I purchased **************** through them to avoid this kind of situation. Can the BBB look into this please! I

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance through AON through a ************ travel agency. In April, my granddaughter ended up with a medical condition that did not allow her to fly home, thus we had to extend our trip for three days while she recovered. I filed the claim the end of June 2022, it has been 3 months and the status is still on received. I have emailed them three times, only to receive responses that it is taking longer to process than normal. I called the customer service phone number, but to no avail - all they responded with is the claim has been received and NO other information is available. I asked for a supervisor and she gave me the same response. As of today, the claim is still at processing.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a policy with AON through Priceline Cruises for a Norwegian cruise we had booked for July. Shortly before time for our cruise, my husband developed numbness and weakness in his left leg which made ambulation difficult and in fact he fell several times due to this. He was taken out of work by his dr and was later diagnosed with spinal stenosis. His primary dr filled out all necessary forms and they were submitted as required. When I check the claim it says in process, but it has said that for weeks now. I have called and had to speak to someone who barely spoke English. I have emailed several times as well and get no response. This company is a joke. I have never had this issue before when I had to file claims with a different company. Never again will I use AON.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased travel protection insurance for a cruise to depart on 7/24/22 with Norwegian cruise Line. The Insurance was purchased through the recommended company which I was connected to by phone via a norwegian cruise line representative: Lexi. The evening before we were set to fly from ******** to Barcelona my husband became very Ill. He displayed symptomes that were consistent with those of Covid 19, so we made the decision to cancel the trip. We did so thinking we were covered and would be able to rebook the trip at a later date. I called the Dr to make an appointment for my husband to be seen, then I called the cruise line and informed them that we were canceling the trip due to medical reasons, I then called AON and asked to file a claim and asked what steps to take next. I was instructed to print an attending physician statement to have the Dr fill out at the appointment later that day. We went to the appointment had the form filled out and were instructed to quarantine for 5 days while we waited to get the results of the Covid test. This alone would not allow us to attend the cruise. I sent AON all the documents on July 23rd they officially filed the claim. I called on July 29th to check on the status of the claim and was told I was required to give them 30 days to review the claim. Since I filed the claim there has been no contact from AON about the claim. I called them today and got the same scripted message -my claim is being reviewed and that they will contact me when / if they need any further assistance in proceeding with the claim. I feel as if the company has had an ample amount of time to at least reach out to me with some sort of response. The lady ***** who took my call today only confirmed that a claim was filed. I asked if there were anyone else to speak to about the claim; she responded that they can only leave a note for the adjuster about the call. This is consistent with other BBB reviews for this company we want resolution.

  Business Response

  Date: 09/01/2022

  **SEE ATTACHED DOCUMENT**

  Customer Answer

  Date: 09/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The website and address information that is on the complainant form I submitted lists this business as one that is currently servicing AON. There has been NO communication to me from AON in regards to this complaint. The day after I submitted my complaint to the BBB I was contacted by Norwegian CL about the cancellation of my cruise. In that email they stated that the matter is to be decided by the adjuster at AON and that they can not offer any refund or credit beyond what they decide. The language in the email expressed that the refund, if approved, would be for a percentage of the cancellation fee charged by Norwegian CL. and it could come as a future cruise credit. The explanation of benefits I was told verbally by **** when I purchased the insurance was that if I canceled for a Covid related reason we would get a full refund towards rebooking a cruise. It is interesting that NCL responded quickly but this shadow company has not responded at all. We will pursue this further with any legal means  necessary to resolve this complaint. 

  Regards,
  
  ***************************

  Business Response

  Date: 09/07/2022

  Good Afternoon,

   

  Please see attached our resubmission of our redirection letter letter regarding the complaint filed by ******************. Thank you.

   

  Dezorey Njoku 

  AIG

  Administrative Assistant

  Consumer Complaints Department

  28 **************, 22^nd Floor

  ********, ** 10005-1445

  Telephone **************

  ************************** | www.aig.com

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced Trip Interruption during a Princess ****** due to COVID diagnosis of one person in my party. I paid in advance for the Princess ******** Protection Plan to eliminate any possible losses. I had booked Princess ***** for April 6 **** to ******** which was covered by the ******** Protection Plan. I was required to make a change of flight dates from April 6 to April 2. I tested negative for COVID but had to cancel all tour plans in **** for April 2-6 due to close exposure. I returned to ******* so I could isolate for 5 days in my own home. I filed a claim with AON on May 8, 2022 after much research/inquiry with Princess on how to file a claim. AS OF THIS WRITING ON SEPTEMBER 5, 2022 SOME FIVE MONTHS HAS ELAPSED AND NOT ONE WORD FROM AON ON THE STATUS OF MY CLAIM HAS BEEN RECEIVED.

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details We booked a ***************** Tour to ****** Tour to start on May 29th, 2022. We started the land portion of the tour and prior to boarding the ship was required by Princess ****** to have a Covid-19 test performed which my husband tested positive. ******** then informed us we needed to leave the tour on June 2nd ending our trip.The initial cost of the trip was paid to Princess ****** in the amount of $9879. This included the AON vacation protection of $512.12 payment. The **************** indicated that it would cover the balance of the trip cost. This the final days of the land tour as well as the cruise portion. Since we did use return airfare we have determined that the balance owed us would be $7446.41 (No Airfare) and includes $2009.12 miscellaneous costs incurred during our 5 day required isolation.There is not a disputed amount at this point. After providing detailed information on June 22, 2022 to the AON insurance company, we have not received any correspondence from AON. We have contacted AON several times phone calls expressing our desire to resolve this claim, but we get the same response that they have it in review. At this point I do not feel that AON has tried to resolve this matter. The AON Claim Number is 3230560.I hope that you can help on this issue.

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2022, I booked a cruise through Expedia Travel for an ****** sailing on June 10, 2022 with Celebrity Cruise Line. At the same time, I purchased travel insurance for my wife and I that was offered by Celebrity with AON ************************* to cover the cost of the cruise in case of a covered incident. On May 31, 2022, My wife was diagnosed with breast cancer and started chemotherapy treatments in June 2022. Our doctor completed an attending physician statement and letter indicating that my wife was unable to travel at this time. This information was provided to AON Affinity who acknowledged they received it on July 4th, 2022. On July 26, 2022 I received an email from them stating that the claim process was taking longer than expected. After reading several similar complaints with the BBB I became worried about my claim.