Reviews

This profile includes reviews for Aon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Aon

  4 Overlook Pt Lincolnshire, IL 60069-4302

• 

  Aon Risk Insurance Services West, Inc.

  5260 N Palm Ave Ste 400 Fresno, CA 93704-2217

• 

  Aon Hewitt

  10 N Park Dr STE 400 Hunt Valley, MD 21030-1840

• 

  Aon

  Baltimore, MD 21205

• 

  Aon Hewitt

  10 N Park Dr STE 400 Hunt Valley, MD 21030-1840

Review Details

• Review fromGregory B

  Date: 11/17/2023

  1 star
  Worst experience Ive had with an insurance agency, a lot of lies and contradictions just to hold on to my money that I rightfully owed. I got sick on a cruise ship and was isolated by the doctor himself. I filed two claims with aon one was a medical claim which they paid and the second was a trip interruption which they denied while using the SAME DOCUMENTS AS THE PREVIOUS CLAIM they denied it because they cant confirm I saw a doctor or was isolated when ALL of that information is on one page, because they couldnt define what the doctor wrote they decided to deny my claim instead of reaching out to CARNIVAL who they are partnered with to verify the information. **** a claims supervisor is one of the most inconsiderate people I have ever spoke to, he said it was not his job to help me or verify the information even if they agree that the claim is payable because they didnt believe what the doctor wrote they denied it and said it would take months for them to communicate with Carnival someone why they are partnered with, I believe that to be a complete LIE. I spoke with ******(claims rep) who advise me she would reach out to carnival before I spoke to a supervisor. Only to have a supervisor tell me its not his problem and it can takes months for a simple email. Once I asked to speak to someone in a higher position **** refuse to transfer me to somebody else saying he hes the only person I can speak to. Once I asked him if he denying me the right to speak with someone thats when he agree to have someone call me back in 72 hours. 48 more hours than the regular time frame everyone else in the company provided me. This company and that supervisor are scam artist please be aware even if they know you were sick and paid a claim that says you were sick they will still DENY YOU!!

• Review fromPeter H

  Date: 11/01/2023

  1 star
  We booked a Royale Caribbean Cruise for 30 April 2023 in the Serenade of the Seas. Of course we got a **************** Plan with Aon. During the Cruise while in ************* my wife experienced a medical episode and was treated on Board the Serenade of the Seas. Upon returning back to ***************** we were presented with a medical bill of close to $1,000.00. We paid it upon disembarking and on 14 March 2023 we filed an insurance claim with Aon Affinity Travel. I submitted my claim with my primary and secondary insurance and send copies to Aon. My primary insurance refused payment because the medical episode happen outside ***************** boundary. However, my secondary insurance payed me $ ******. All this was communicated electronically to Aon. However whenever Aon was contacted by phone or electronically they stated either they were checking on my claim or they did not receive all the information required to complete the claim. Typical delaying actions by Insurance companies. After 7 month the still have not reimbursed us for the remaining $ ******. 

• Review fromMichael M

  Date: 10/30/2023

  1 star
  Pretty quick to accept our money for the insurance. But its been a constant battle back and forth to get ********** refunded. Even though we have 3 doctors statements and medical records they need. It been 2 months. Terrible customer service!!!

• Review fromRachael J

  Date: 08/01/2023

  1 star
  Why isn't there an option for zero stars? Purchased cruise insurance with them thru Cunard. Asked for intrusive and invasive information for a claim. Don't waste your money on their coverage. Cunard should know better.

• Review fromMaryann I

  Date: 05/31/2023

  1 star
  Just the worst. My pension plan was handed over to these folks to manage by the company for which I worked, and they have given me the runaround for weeks now. They refuse to escalate my case and I am supposed to be OK with hearing that they are "working on it". In the meantime, my pension is not being paid out and I cannot pay my bills. Worse yet, there is no one to contact to get the problem resolved. Just outrageous!

• Review fromCI F

  Date: 04/04/2023

  1 star
  State Farm, **************** and ****************** and partners AON (country) and Alight (State Farm) and their members and financial and pension and accounting partners are lying and granting huge CEO and executive bonus and NOT even offering ex employees lump sums on their over 55 pensions. (Now serviced by (Alight and AON) The portal integrations are terrible and they breached data and migrated data wrong (beneficiary and other). All of them are involved and using legalese to justify all this deceit and exploit of ex employees and the options and data for their own financial gain. They blame the system ridicule pension holders who should be offered lump sums In fact they all used and breached me and others data together with these 3rd party integrations and got our data wrong upon converting and leaked it. Then they denied offering lump sum or even annual payments and forced monthly only to ex employees) while at the same time allowing other employees (current and ex) to take lump sums or annual. This is frustrating to no end and deceitful to those who Gabe a lot of time to these organizations. All these organizations and partners and Corp Leaders are promoting Ignoring and degrading those who companion or state you dont understand how pensions or annuities work is an easy game for them all. The communications were both deceptive and lax and did not allow me full disclosure about what this were really implementing. Also, none of the HR and benefits and pension services explained clearly or truly what the organizations were doing. Now at 55 we are seeing the truth of what they did Many of us planned for 55+ annual or lump sums & were denied and ridiculed for questioning it. Other employees at both orgs are allows lump sum options - very unethical See article as example of what they do to many ex employees. *************************************************************************************************************************************

• Review fromDwaine G

  Date: 04/03/2023

  1 star
  They are not very good. Send them back info for claim. They say we will get back to you in 2 days Nothing you call them Nothing same old thing. Due to high volume of calls. But they answered the phone right away. But you don't get you anywhere They won't let you talk to a manager.

• Review fromDebra C

  Date: 03/21/2023

  1 star
  I purchased AON b/f my trip to Europe on Norwegian Cruise Lines. I did have to use the onboard infirmary and paid $2000.00 out of my pocket. I submitted a claim in Nov 2022. As with many others on here, I was asked repeatedly for the same documents and auto generated mail. I could only speak to a call center and no one from the company. I was going to contact the Attorney General for the *********** but ended up drafting a letter to ************** ********** of ********* Services. They handle a host of issues. *************************************************************. www.dfs.**.gov. I sent the completed online form a week ago today and the end of last week Mar 16, 2023 I heard from AON that they were working on my claim. Mar 27th I heard for AON that the claim was approved and they would be mailing me all the money I spend on the ships infirmary. I hope this helps others. I did call NCL and AON is NOT NCL travel insurance, but they offer it on their website for passengers, which is wrong. Travellers trust the cruise line to have their best interest. They have their own private travel insurance. ****

• Review fromEbi K

  Date: 03/07/2023

  1 star
  AON stonewalls, requests the same docs over and over and they reply with the same auto-generated messages. My claim has dragged on for over seven months and dont expect to get any resolution to my claim. Given all the negative comments, I am puzzled why Carnival Cruise still ensures its travelers with this company.

• Review fromRichard E

  Date: 01/16/2023

  1 star
  Purchased cruise travel protection on 26July2022 in the amount of $458.00 for a Oct2022 Celebrity cruise. Unfortunately, due to a positive covid test 48 hrs prior to embarkation, I tested positive for Covid. NCL at that time would not allow any passenger testing positive to board the ship.I submitted my claim (totalling $6,665.58.... remember, this is MY MONEY!!) on Oct19, 2022. The claim has not been closed as of 16Jan2023. It has been in a "review" for over 2 months. Aon does not respond to my email requests nor does it provide a specific update on my claims when I have called... they read a canned response. Totally unacceptable.I have received better responses to automobile claims that I have submitted in the past. My claim is simple and straight forward. Never again will I purchase travel insurance through AON. They are NOT a customer-focused organization.