Complaints

This profile includes complaints for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Quill.com

  300 Tri State Intl Ste 300 Lincolnshire, IL 60069-4416

  
• 

  Quill Corporation

  5440 E Francis St STE A Ontario, CA 91761-3638

• 

  Quill Corporation

  PO Box 37600 Philadelphia, PA 19101-0600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ***** *********************************************** *********************** Customer Service ********************** Re: Order #********* Ongoing Return Issues To Whom It May Concern,I am writing to formally lodge a complaint regarding my repeated and unsuccessful attempts to return an item associated with Order #*********. Despite following Quill.coms return policy and initiating my first return request on June 16, 2025, I have faced ongoing difficulties and what appears to be intentional interference with the return process.I have submitted return requests tied to the following credit memo numbers: *******, *******, and *******each initiated on different dates. Shockingly, each of these requests has been deleted or removed without explanation. This behavior appears to be not only deceptive but potentially in violation of consumer protection laws.When I have contacted customer support by phoneon multiple occasions over the past two weeksI have been assured that I would receive an email or follow-up call. These promises have not been fulfilled. The lack of transparency and failure to act in accordance with your own stated return policy is deeply concerning.I have preserved screenshots documenting each return attempt and have attached them to this complaint. Each screenshot was taken on different days and the requests themselves are removed without explanation or follow-up.I respectfully request that Quill.com process my return without further delay and provide return labels, issued to my email address as per normal procedure and policy.Furthermore, I want all communications limited to emails only. My phone receives too many phone calls and are automatically silenced/forwarded (even though Quill has never called me.)Sincerely,****** *****

  

  Business Response

  Date: 06/20/2025

  On 6/16/25 we issued a credit for $1970.00 on order ********* for a AXIS P3738-PLE PANORAMIC DOME.   On 6/19 and 6/20 we sent ****** emails for pending credits for orders ********* and 184821356.  The total amount of the two credits is $2,752.96,which will be released as soon as he returns the 3 SQUARE REGISTER & POS CARDs to our warehouse.  

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23485130
  
  I am rejecting this response because:

  The company STILL hasnt provided return labels for the matter and has even gone a step further and attempted to try to have the customer return them on their own dime. 
  

  Quill provides return labels, plain and simple and they have yet to do so in this regard. They are failing to take accountability for the damaged / defective products they send to customers and show blatant disregard towards the customer/consumer.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/02/2025

  We have received the items back and credit was issued.  Customer is satisfied.

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  -The company made things right by providing return labels and then subsequently refunding the products after they were received by the carrier and received by the company.

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order some incontenant supply on 6/2/25. receive an e-mail that it will be delivered on 6/3/25 I didnot receive my items and status on order page shows' order submitted. I called on 6/09 and wanted to check the status. I was told that it was lost and I will get a replacement on 6/12 One hour later I received an e-mail that delivery date changed to 6/26 because it out of stock. I checked today the status and saw another new order but the shown price was $62 instead of 427 that I paid originally. I called again today 6/11/2025 and was told that Quill changed delivery company and now I need to pay an extra $35. I refused and got an answer that it this case they will cancel my order and will refund me the money that I paid. I was very upset and will never use this company

  

  Business Response

  Date: 06/26/2025

  We contacted the customer, apologized we were not able to provide the items ordered and for any inconvenience this caused.  All funds that were charged have been credited back to the payment method used.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23458325
  
  I am rejecting this response because:I contacted them many many many times, they promised to send it again, website did not show the correct status and the correct delivery date. I ordered on 6/2/2025. Website showed that it will be delivered on 6/3 .they told that they shipped it twice but **** showed that they could not delivery because of unknown address.i still waiting to get a refund.would not recommend this business 

  After they told me over the phone that it was shipped, I did not get it and when called again, they told that this item is not available 
  
  Sincerely,
  
  **** Sap

  

  Business Response

  Date: 07/07/2025

  We have apologized to the customer for not being able to supply the merchandise that was ordered and not resolving this in a timely manner.   We  have refunded all monies paid in full back to the method of payment used. 

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Sap

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  None of these invoices are ours. We did not order any of these items. If you look closely, you will see that these are household items being sent to a residential address in **********, and we are a utility company based out of ********. This makes the second time we had this occur and it took us over 6 months to resolve through Quill. When we call, we just keep getting put on hold and transferred to different departments and the invoices never resolved. We would like all of these invoices removed from our account and our account through *************************** closed out.

  

  Business Response

  Date: 06/04/2025

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted herein is written documentation that I Lived at the quill ************************************************** and my time there was horrible they are not professional they don't follow Fair Housing Act Laws personal information pertaining to reoccurring tenants have been breeched they violated my constitutional rights made me feel disrespected and lied on harassed me banned me from certain areas in the building having to pay for amenities and not be allowed to come in the common areas was so unlawful and unconstitutional viciously try to attack me and then try to say I was the aggressive which was a lie people are so untrustworthy and this place and something needs to be done about it immediately and expediously from the bottom to the top I suffer with PTSD at this point and is under a physicians care since this mistreatment and harassment at this place

  

  Business Response

  Date: 05/20/2025

  We have contacted the customer and advised that this complaint is not for our company.  We sell office supplies and have no connection to the apartment complex with the same name.    

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company was approved for net 30 terms but my orders are constantly canceling without any explanations. I called quill they said everything was fine they don't know why the orders are canceling. This is very unprofessional to issue credit but not authorize the purchases.

  

  Business Response

  Date: 05/16/2025

  Quill respectfully disagrees with the allegations in the customers complaint.  ********************** has identified certain concerns with the customers orders and has taken appropriate action to address those concerns.  Quill has not acted arbitrarily or unprofessionally in this matter.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23330077
  
  I am rejecting this response because: I have reached out multiple times without any issues getting resolved. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/20/2025

  As previously noted, Quill has identified certain concerns with the customers orders and has taken appropriate action to address those concerns.  The customer is seeking to place orders on credit under an alleged company account, but ********************** has not received sufficient validation to process such orders on credit under the alleged company account.  If the customer would like to place orders with **********************, they may do so with upfront payment.
  

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying for over 30 days to have Quill's escalation department fix this and they are just incompetent at this point. We paid invoice ********, 2/17/25 with check #**** on 2/25/25. We were issued credit ******** on 3/4/25 for invoice ******** after we paid it. This would leave an open credit on the account of $20.15. We have paid all the invoices since then in full waiting for the credit to be available on the portal. Over 10 phone calls and emails later, the escalation and ************** still cannot get it correct. We even have an email stating their should be a credit on the account but it still is not available to use on the customer portal. We have 2 current invoices to be paid but won't do so until we have the credit available on the portal to apply. It seems the only way to get anything corrected is to contact the BBB.

  

  Business Response

  Date: 04/29/2025

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a document scanner from them. It was absolutely faulty, it scratched all my documents and photos when I ran them through the scanner. When I tried to return it, they said i only had 17 days return policy. That's not nearly enough time. I attempted to get any sort of credit or compensation and was denied on all fronts. We are talking about office equipment, you need to be able to provide support/replacements/returns etc . This is disgusting practice

  

  Business Response

  Date: 04/21/2025

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a small order of 2 sizes of paperclips. i received an email that the order would be delivered yesterday. Yesterday, I received notification that it was on the truck to be delivered that day. No delivery due to "ran out of time." Delivery was supposed to be today. I called today and told them it was not delivered. They said it would be delivered today and to contact them if not delivered. Not delivered today and of course, they do not answer the phone later in the day and seem not to answer emails. It is Friday, so who knows where the order is. I have not heard of ****** delivery either. How can an item be on a truck 2 days in a row and not delivered? Something does not seem right. I see a lot of other complaints about this company. I should have checked here before I ordered.

  

  Business Response

  Date: 03/27/2025

  We contacted the customer, identified and addressed the concerns expressed and resolved all issues.  Customer is satisfied.
  

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The company went out of their way to take care of the issue, especially *****, and I will order from them in the future.  Thank you.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14, i placed an order for coffee pods for *****. After 3 delivery attempts, I did not receive the order. On 3/21, I called customer service at 10am ET and was promised a new order and a credit for the original order. At 10:45am ET, Quill processed an additional ***** charge for the re-order. I spoke with them at 11am ET and was told the credit will be processed after the second delivery is made. Even if given a ***** credit to cancel out the 2nd charge, they still owe ***** for the original order not received and credit promised. At this time, I am out 2 * ***** = *****

  

  Business Response

  Date: 03/24/2025

  We contacted the customer, apologized for the credit card misinformation provided, confirmed the credit was applied back to the card, the replacement merchandise was delivered and the situation was resolved to the customer's satisfaction.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Qull. Quill sends me emails every day stating that my account is past due. However, when I review the invoices they send me by email, they are not due until 12/20/2024. Today is 12/2024 and Quill is stating that the invoices due on 12/20/2024 are past due. Additionally, their online billing system page also shows that they are past due, even though the invoices clearly state the due date as 12/20/2024. I have attached screenshot. Once I pay these invoices, I am closing my quill account totally and do business with ** *****

  

  Business Response

  Date: 12/10/2024

  We contacted the customer, advised him of the one invoice from 10/2024 that was past the net 30 days, the other 2 invoices were current, not past 30 days, but listed on the reminder notice as open bills.Customer has paid the open invoices, the account has a zero balance.