Complaints

This profile includes complaints for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Quill.com

  300 Tri State Intl Ste 300 Lincolnshire, IL 60069-4416

  
• 

  Quill Corporation

  PO Box 37600 Philadelphia, PA 19101-0600

• 

  Quill Corporation

  5440 E Francis St STE A Ontario, CA 91761-3638

• 

  Quill Corporation

  5440 E Francis St STE A Ontario, CA 91761-3638

• 

  Quill Corporation

  PO Box 37600 Philadelphia, PA 19101-0600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a small order of 2 sizes of paperclips. i received an email that the order would be delivered yesterday. Yesterday, I received notification that it was on the truck to be delivered that day. No delivery due to "ran out of time." Delivery was supposed to be today. I called today and told them it was not delivered. They said it would be delivered today and to contact them if not delivered. Not delivered today and of course, they do not answer the phone later in the day and seem not to answer emails. It is Friday, so who knows where the order is. I have not heard of ****** delivery either. How can an item be on a truck 2 days in a row and not delivered? Something does not seem right. I see a lot of other complaints about this company. I should have checked here before I ordered.

  

  Business Response

  Date: 03/27/2025

  We contacted the customer, identified and addressed the concerns expressed and resolved all issues.  Customer is satisfied.
  

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The company went out of their way to take care of the issue, especially *****, and I will order from them in the future.  Thank you.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14, i placed an order for coffee pods for *****. After 3 delivery attempts, I did not receive the order. On 3/21, I called customer service at 10am ET and was promised a new order and a credit for the original order. At 10:45am ET, Quill processed an additional ***** charge for the re-order. I spoke with them at 11am ET and was told the credit will be processed after the second delivery is made. Even if given a ***** credit to cancel out the 2nd charge, they still owe ***** for the original order not received and credit promised. At this time, I am out 2 * ***** = *****

  

  Business Response

  Date: 03/24/2025

  We contacted the customer, apologized for the credit card misinformation provided, confirmed the credit was applied back to the card, the replacement merchandise was delivered and the situation was resolved to the customer's satisfaction.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Qull. Quill sends me emails every day stating that my account is past due. However, when I review the invoices they send me by email, they are not due until 12/20/2024. Today is 12/2024 and Quill is stating that the invoices due on 12/20/2024 are past due. Additionally, their online billing system page also shows that they are past due, even though the invoices clearly state the due date as 12/20/2024. I have attached screenshot. Once I pay these invoices, I am closing my quill account totally and do business with ** *****

  

  Business Response

  Date: 12/10/2024

  We contacted the customer, advised him of the one invoice from 10/2024 that was past the net 30 days, the other 2 invoices were current, not past 30 days, but listed on the reminder notice as open bills.Customer has paid the open invoices, the account has a zero balance.   

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a chair for $264.17 on 07/17/2024, my bank authorized transaction, Quill processed order, item was delivered 07/23/2024. On 08/13/2024, Quill attempted to charge my card again, at which time it was declined. I called Quill and spoke with customer service. She told me that it showed my order was closed/completed, so the attempted charge and invoice must have been a computer glitch and error, and there was nothing additional to do. In September and October, I received additional email invoices, so I called and spoke with *****, who was very rude and insisted that my card was declined on 7/17 (which it was not!) and told me that Quill could not prove that my card was declined, but that I still owed. Because I was given conflicting information on the phone, I decided it was best to communicate via email. My emails contained all the dates and communication received and sent, and asking for a resolution of either why I was lied to/about, and to return the chair. No one responded to my emails until a month after I sent the first email. With that response, ***** told me that I had to provide my bank statements to resolve this issue, even though my requests had been ignored for months. I then received an email notice that my account was being sent to collections on 12/02/24, and I would be charged extra fees. I responded to ***** to have additional questions answered, and she never answered my questions and just told me I had to pay, so I asked her who could answer my questions, and she never responded. Quill has poor customer service and questionable business practices. Their customer service lied to me and ignored my resolution requests. When I logged into my account, on the main page, it showed that I do not have a balance, but then on another tab, it showed I have an invoice past due.

  

  Business Response

  Date: 12/16/2024

  We contacted our customer and apologized for the way we mishandled their past due balance.  Customer is satisfied.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22622202
  
  I am rejecting this response because: I asked multiple times for an answer as to why I was originally told my account and order were complete and then why I was being sent to collections and if I could send the item back. No one responded until after the date that they said it would be sent to collections. I was lied to and then constantly sent invoices and received automated calls. After the date of collections threat, I received an email from someone with a Staples email (not Quill), apologizing for the inconvenience and confusion. This is not resolved. 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 12/24/2024

  Unable to reach ******** at phone number ************ to apologize for the experience and reassure her that the past due payment she made 12/2 was applied 12/3, making her account balance $0. Instead of voicemail, email was sent that also included as a further apology, $50 QuillCASH was added to her account. 

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:11/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an Item online on 11/20.Item #******** @ $10.59 +$2.75 oversize item fee,ordered additional items to receive free ************ a mop instead somehow?Contacted them and they are crediting me for the price of the item and tax.Told me I could reorder,but I would be subject to additional "fees" almost doubling what I paid originally.I just want the item I ordered.I shouldn't be subject to their poor Quality Control on this matter.

  

  Business Response

  Date: 12/04/2024

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.

• Initial Complaint

  Date:11/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been fighting with quill about this since April still cant get anyone to fix this problem, they promise to fix it and release my order but it hasnt happen. Today I spoke with 3 people just wasted my time the 3rd ****** ***** said she was going to fix the problem correct that old invoice that I dont owe and release my new order that didnt happen. She lie like everybody else. I expect the corporate office to call me and fix this problem because I could take my business elsewhere to another company, but I do expect you to take care of. It My account number ***************, two things you can do remove that invoice that was paid, that was cartridge that was delivered that wasnt any good I sent it back to you guys and then you guys send me a new one. This is what this is all about the ***** take care of it and release my new order. New order ********** this has really been a nightmare, and then the people that pick up are from other countries that dont speak English, and dont understand what Im saying. So if you want to do business with my company, ************************** release my order if not, just clear it up and Im gonna go take business elsewhere to another company. But I do Expect us to be taken care of. Also, I have 30 days all the time to pay my invoices off so I dont know what quill employees are talking about. They dont care about the customer. I could tell you that now. Please have someone from the *************** to call me. Thank you **** Roldan 

  

  Business Response

  Date: 11/19/2024

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied
  

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent me 2 orders and I only ordered 1, now they will not send me a return label to return the other. also I need my account credit for the amount of ****** that has not been done. 

  

  Business Response

  Date: 11/06/2024

  We contacted the customer, advised him we had identified and resolved the issue, processed the return of  merchandise for refund. 

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Quill.com. I was lured to this website with a very good deal. There was an offer of cashback through the *********** Chrome extension and a site promo code. I was able to make the purchase where the unit was almost half price. I was skeptical, so I was careful as to what information I provided, however I still provided a credit card. After receiving a confirmation email, I waited. A couple of days later, I went back on the site and there was no record of my order. Not even a record with a cancelation status. I contacted them and they just stated it was canceled. No reasoning provided. They now have my information, without providing any relevant details on issues with my order. I believe this site has a phishing scam aspect, where they lure customers in to get there data, then cancel their orders.  

  

  Business Response

  Date: 11/04/2024

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was suggested to me that I open an account with Quill in order to build credit for my business. I applied for their NET30 Terms and was approved. I placed a small order and received confirmation that it was received. I signed up for a free 90 day trial for their rewards program, which provides free next day shipping. I was told I would receive shipping confirmation once the item was shipped. After a few days of not receiving confirmation, I decided the check the order. However, the order was gone. No orders placed in the last 90 days. I figured I did something wrong and made another order. Same thing. My orders are just disappearing. Even my free trial for their rewards program keeps disappearing. There is no trace of anything I place or do on my account. I reached out to the support team, and was told I would receive a response in 24 business hours. I never received a response. Meanwhile, my orders kept just vanishing with no trace of them. I reached out yet again and was told I needed to contact the credit department. I am not looking for credit. I was already approved and my order is below my approved limit. I want to know why my orders are vanishing, and why no one is contacting me if there is an issue. I am supposed to rely on this company in the 4th quarter when 75% of my yearly revenue is made?

  

  Business Response

  Date: 10/28/2024

  We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied

• Initial Complaint

  Date:09/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have place three orders with this company (Quill.com) for office paper and have received none. Nobody can tell me why and they keep "escalating" my request which does not solve the problem. I cannot reach the shipping company they used, ************, I have never heard of them. Account #: *******, Order #'s *********, *********************** one order shipped but will not disclose tracking number.

  

  Business Response

  Date: 10/02/2024

  We contacted the customer, advised them we identified and resolved the issue.  Customer was satisfied with the follow up and resolution.