Reviews
This profile includes reviews for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 56 Customer Reviews
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Review fromWilliam H
Date: 07/03/2025
1 starWilliam H
Date: 07/03/2025
SCAM Site ******************************************************* DO NOT ORDER FROM THEM They take your money never reply or ship. You will have to dispute the charges.
Quill.com
Date: 07/08/2025
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Review fromJill L
Date: 06/05/2025
1 starJill L
Date: 06/05/2025
Be careful purchasing copy paper and look at the description closely as their "carton" does not mean 10 ***** per carton as you normally think a "carton of paper" contains. Purchased "2 cartons" for $36.82 each carton thinking $3.68 a **** and figured I would receive 20 ***** of paper as a "carton" normally equals 10 *****. NOPE this wasn't the case. Very deceiving! Definitely will have to think twice before purchasing from them in the future.Quill.com
Date: 06/12/2025
We contacted the customer, identified the issue and the situation experienced. We have taken steps to amend advertised paper product content details in a way to ensure the item specifics are more easily visible/understandable for customer.Review fromGeoffrey T
Date: 04/14/2025
1 starGeoffrey T
Date: 04/14/2025
They gave me a great deal on a product only to cancel my order - twice!! avoid this company. Shady bait and switch.Quill.com
Date: 04/22/2025
We have made multiple attempts to contact the customer to advise him we have resolved the situation and offering to assist with reordering- with no reply.Review fromDenise W
Date: 04/08/2025
1 starDenise W
Date: 04/08/2025
They continually miss the ship date and it arrives a day later than when I need it, I order ahead of time, knowing that I will need the items still to no avail.I have been doing a lot of printing work and need my ink ASAP, as a result, I need to cancel scheduled appointments. The delivery drivers are good but not the time of delivery from Quill. The length of time my Corporation has been with Quill and money it spends does not really give us a good discount either.Quill.com
Date: 04/11/2025
We contacted the customer and addressed the customer's concerns to their satisfaction.Review fromKolt R
Date: 04/01/2025
1 starKolt R
Date: 04/01/2025
Very dissatisfied. **************** just told me they canceled my order when I did not cancel it and I received no reason why. They told me someone would reach out within 2 to 3 days so I'm waiting for a response now. I will be keeping my review updated.Quill.com
Date: 04/09/2025
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Review fromNa S
Date: 03/17/2025
1 starNa S
Date: 03/17/2025
They charged my card, shipped me the wrong thing, and customer service did absolutey nothing. Complete fraud.Quill.com
Date: 03/28/2025
We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.Review fromJoe C
Date: 01/08/2025
1 starJoe C
Date: 01/08/2025
I ordered a printer, only to discover that I used the wrong account to order the machine. Within five minutes, I contacted customer support to cancel the transaction, and was told that it was too late! How is that even possible? There was absolutely nothing they could do to help me, other than to suggest that I refuse delivery when the product arrives, and expect a refund within so-and-so business days. I am so perplexed by this whole thing!Quill.com
Date: 01/15/2025
We contacted the customer, addressed the concerns regarding the order and assisted with updating the account information.Review fromSusan C
Date: 12/04/2024
2 starsSusan C
Date: 12/04/2024
I order office supplies for various office locations for my company - and we ALWAYS have a delivery problem when we have orders for our ***************, ** office location. This is on a military base, but most other carriers do not have such issues. Quill's tracking will indicate something like, "address is incorrect-will deliver", yet they never follow through. ****************** answer is to always issue a replacement order - though I'm not sure how that is supposed to fix the problem. It sounds like a driver issue, and the carrier/driver needs to be held accountable. Why aren't they?Furthermore, along with delivery issues - Quill offers a mere "30" character spaces in their delivery instructions block online, for you to give delivery instructions, or indicate to NOT deliver after certain hours or on a certain day...This is barely enough space to even type a name, much less give instructions. It's maddening. And drivers should also be looking at these instructions, but clearly they are not. Quill is not our 1st choice in office supplies - and these are just "some" of the reasons why.Quill.com
Date: 12/11/2024
We contacted the customer, identified and resolved the issues. Customer is satisfied.Review fromGavino B
Date: 10/22/2024
1 starGavino B
Date: 10/22/2024
Do not use this company Quill.com! Their reviews are very bad, and I wish I would have known that before trying their services. Tried to order some yellow ink for my brother printer and never received it so the order was cancelled, and the pending charge was returned so everything was good but today (10/22/2024) I see that they took it upon themselves to charge me again for the same item (which I did not order) that they are not even sure they can get making me go thru the cancellation process to remove the pending charge from my bank account again. So, I cancelled and received the confirmation that the order was cancelled so we will see what happens to the 2nd pending charge on my bank account. My point is why mess with a company that's trying to force you to be a customer without your authorization and not even knowing if they can get the product while at the same time trying to force a comparable product on you.Quill.com
Date: 10/28/2024
We contacted the customer, assured them we had identified the issue and had resolved it. Customer is satisfied.Review fromByron D
Date: 10/16/2024
1 starByron D
Date: 10/16/2024
I created an account and I made a purchase. Within the three month. I canceled my quill plus membership. A few months later, there was a charge on my credit card from Quill. I called to find out that there was a duplicate account that they created. I was not told about this account. The first time I called. I asked to be refunded and have not been given a response. Mistakes happen, but they should own up to them. I’m very disappointed. Closing both of the accounts was also a big hassle.Quill.com
Date: 10/24/2024
We contacted the customer, identified and resolved the issue. Customer is satisfied.
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