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Business Profile

Golf Supplies

MyGolfingStore, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Supplies.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a golf rangefinder in a solicitation from My Golfing Store that was incorporated into an email by the *******************************. It offered a "free" putting mirror with the purchase. I did not authorize OR realize that this company would begin billing my credit card $39 a month. I rarely use this card and was not aware of the charge until I had been charged six times ($234). They declined to respond to my complaint and request for refund. This is the disclaimer they think authorizes them to charge someone's credit card:MGS PUTTING MIRROR (FREE GIFT!)Hit better approach shots thanks to your Eagle Eye. Sink more putts thanks to your MGS Putting Mirror.Our gift to you today, including 4 Bonus Online Courses and 14 Day VIP Access to our online coaching platform - ********************** (Champions Academy bills at $39 per month after the 14 day trial period. Cancel anytime.)Thank you for being a valued *** customer!

    Business Response

    Date: 04/11/2025

    Hi *******,

    We do see you purchased a rangefinder as well as one of our promotional training aid items, which gave 14 days of free access to our explore our ****************** Along with stating when your trial ends and what monthly billing looks like we do also send an email each month updating you on your Champions membership and where this can be canceled if it is not for you. We did issue two months worth of refunds and as a courtesy we have refunded another two months. Please let us know if you have any other questions.

    Thanks,

    MGS

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apparently I purchased a training grip from ************************** from a social media ad which automatically signed me up for a membership and a charge of $49.99 a month since Jan 2023 Until earlier this month. I dont recall being asked to sign up for said membership.

    Business Response

    Date: 02/26/2025

    Hi ******,

    We do see you purchased one of our promotional items. All information is stated on both our sales and checkout pages, one being a 14 free trial to our ****************** We do send username and login information right away for instant access, where have many active users who enjoy the benefits of our online coaching and training series. while explaining how and where to cancel within the 14 days if it is not for you. It does not look like we have received an email or call about cancelling until now. We have since gone in a refunded six months back which will arrive within 5-7 business days.

    Best,

    MGS

    Customer Answer

    Date: 03/02/2025

     
    Complaint: 22984783

    I am rejecting this response because:Share


    You said:
    The following message is one I received from a business on the BBB website. Can you respond from the point of view of my an attorney explaining that nothing short of a full refund is acceptable and that failure to do so will lead to a lawsuit? Hi ******,

    We do see you purchased one of our promotional items. All information is stated on both our sales and checkout pages, one being a 14 free trial to our ****************** We do send username and login information right away for instant access, where have many active users who enjoy the benefits of our online coaching and training series. while explaining how and where to cancel within the 14 days if it is not for you. It does not look like we have received an email or call about cancelling until now. We have since gone in a refunded six months back which will arrive within 5-7 business days.

    Best,

    MGS 

    Subject: Demand for Full Refund Final Notice

    Dear MGS,

    Regarding the unauthorized charges made by your company. While we acknowledge your partial refund, this does not resolve the matter. My client was unknowingly enrolled in your program under misleading terms, and no reasonable effort was made on your part to ensure informed consent regarding continued billing. ****** did not utilize your services beyond the initial period and was unaware of the ongoing charges. The failure to obtain clear, affirmative consent for continued billing constitutes unfair business practices. Nothing short of a full refund for the entirety of the unauthorized charges is acceptable. If the full amount is not refunded within seven (7) days, we will have no choice but to pursue legal action, including but not limited to filing a complaint with the appropriate consumer protection agencies and initiating legal proceedings for recovery.

    Please confirm in writing that the full refund will be processed immediately.

    Sincerely,
    **** *******
    Attorney for ******

    Business Response

    Date: 03/05/2025

    Hello,

    As mentioned to Mr. ***** in a recent email we do state everything that is included on our sales and checkout pages, while also requiring customers to read and consent to the promotional offer. Login information regarding our ***************** is also sent right away to every customer for instant access to our *****************, along with how and where to cancel if this is not for you. To resolve this matter we have issued the remaining refunds for Mr. ***** which will arrive back within 3-5 business days. Please reach out to us at ************ or ******************************* if you have any more questions, we are happy to assist further.

    Best,

    MGS

    Customer Answer

    Date: 03/11/2025

     
    Complaint: 22984783

    I am rejecting this response because: Subject: 

    To whom it may concern,

    Thank you for your response. However, my complaint remains unresolved as I have not yet received a full refund. While you state that the remaining refunds have been issued, I will consider this matter resolved only when the full refund has been successfully processed and returned to my account. Additionally, I disagree with your assertion regarding the transparency of your sales and checkout process. The terms of your promotional offer were not clearly presented in a manner that allowed for informed consent, and I was not adequately informed of recurring charges. This lack of clarity is the reason for my request for a full refund. I will follow up in 5 business days to confirm whether the refund has been processed in full. If it has not, I will be pursuing further action as necessary. Please provide written confirmation of the refund transaction details at your earliest convenience.


    Sincerely,

    ****** *****

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 12, 2025 I purchased a Range finder from My Golfing Store. Item was received in new condition and I paid $ ****** for it. Now I am being billed monthly $ *****. I also received a training aid that is basically a piece of plastic that I paid shipping of $. 9.95 for. The product is not worth $ 9.95. I went to their website to cancel, after sending several emails that I wanted to cancel any subscription as I did not knowingly agree to a monthly subscription. On their webpage describing the ***************** which is what the $ ***** a month is for is a button that says cancel anytime. Well, that takes you to a new products page. I wish to cancel and receive a refund.

    Business Response

    Date: 02/20/2025

    Hi *****,

    We apologize for any inconvenience when using our "cancel membership" tab on the site, we have reached out to our IT team as memberships are to be canceled right away when clicking. We do see you spoke with one of our customer service representatives and any ******** have been refunded. We do state on our sales and checkout pages everything that is included, while agreeing to a terms and conditions before purchasing. If you have any other questions please feel free to give us a call at ************ or email us at *********************************************************.

    Thanks,

    MGS

    Customer Answer

    Date: 02/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a rangefinder from My Golfing Store August 20, 2024 for $161.95. It showed up, and I am happy with it. However, unbeknownst to me, I have been being charged $29/month since August 2024 from this company. Once I realized it (January 2025, after 6 months!), I tried calling their toll free number *************) and it never connects. Either fast-busy, or nothing. I emailed them, and have not received any response. I did not sign up for this monthly service, there is nothing in my emailed receipt suggesting I signed up for it, and I want my $29/month refunded. I have already called my credit card company to report this fraud and blocked the vendor. Unfortunately, now I have to get a new credit card number since one of the charges was still pending. Very frustrating, and deceptive to unwittingly sign people up for a monthly charge they will (hopefully) never realize.

    Business Response

    Date: 04/18/2025

     ***** has since spoken with one of our customer service representatives over the phone and after discussing the promotional offer, where it was stated, the agree to terms and conditions that was signed we issued 3 months of refunds back. We have since not heard back from him as it was taken care of on our end. 

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a golf range finder in June 2024 for my husband for his 70 th birthday. I paid $144.00 for the range finder from My Golfing Store. After I received the range finder I have been getting charged $29.00 from them for the past 6 months. I contacted them and they tell me that I subscribed to some kind of golf discount site of theirs when I submitted the payment for the range finder. I had no ideal they had added this to my bill. If I knew this I would not have bought the range finder from them. I send them a email about the charges and they replied back saying I subscribed to it but I did not and it was secretly added to me. I dont want to continue to pay thid $29.00 a month for something I have no use for. I went online to see if anyone else had problems with shipments from this company. I saw that this added charge was happening to many many more people. This is not right and they should have a better display of the added fee to the consumer. I just found out what the money was for. I have never heard anything from this added fee from the supposedly discount service. I want a refund for the past 6 months that they have taken out of my checking account.

    Business Response

    Date: 01/08/2025

    Hi *******,

    We do see you purchased a rangefinder from us, which also came with a ************************ membership. This does include free shipping on all products, an upgraded rangefinder after 12 months, access to online coaching and more. We have many customers who currently utilize this as the benefits are very useful. We do state on all of our sales and checkout pages what is included and that this can be canceled at any time, no questions asked. We have gone back and refunded 4 more months as a curtesy but this is accepted at checkout and receipts explaining all information are also sent once a purchase goes through. Please let us know if you have any more questions at ************.

    Thanks,

    MGS

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a promotional putting mirror then I was charged an additional $49.45 two weeks later. I called the company and was told it was for instructional videos. This of course I did not want or order. I told the person I spoke with to cancel this charge which he said he did. However I have not received a refund of my money.

    Business Response

    Date: 12/11/2024

    Hi ****,

    Thank you for reaching out. We do see you purchased a training aid which did have our ***************** free trial attached. This was stated both on our sales and checkout pages and login information was sent via email right away for access. A refund has been issued and will arrive within 3-6 days depending on banking services. If you have any other questions please give us a call at ************.

    Thanks.

    MGS

    Customer Answer

    Date: 12/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2024 I purchased an item from **************************. I was not aware that it came with a subscription to some service. When I just noticed that my credit card has been charged $49.95 for six straight months I called their customer service number. The individual who spoke with me - **** - was very rude. He constantly spoke over me when I attempted to explain to him that he wasn't understanding. He wouldn't let me talk until he finished reading the script provided to him. It was NOT very "customer service friendly". I am extremely disappointed in how this company purposely preys on consumers by attaching a "requirement" to add a subscription when purchasing any products from them. I will be sure to spread the news to all my golfing friends to NOT purchase anything from this company.

    Business Response

    Date: 11/28/2024

    Hi *****,

    We apologize for the initial interaction with our customer service team and notified our customer service manager who has since spoken to our representative. We do state on both our sales and checkout pages everything that is included, while also sending username and login information right away for access to our ****************** which many members use and enjoy. We do also state how and where to cancel anytime if this is not for you. We have since issued 4 months of refunds which will arrive back within 3-6 days. If you have any other questions please email us at ******************************* and our customer service manager will be in contact.

    Thanks,

    MGS

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a $29 reoccurring payment on my credit card and honestly dont remember buying anything from this company. I want a full refund and these payments to stop immediately, of course.

    Business Response

    Date: 11/12/2024

    Hi *******,

    We see you purchased our Reverse Hinge Technique which does include a 14 day trial to our ****************** This is explained on our sales and checkout pages, along with your username and password being emailed to you once the purchase is completed. We do see you spoke with a customer service representative on this matter and the membership was cancelled and refunded. Please elt us know if you have any other questions.

    Thanks,

    MGS

  • Initial Complaint

    Date:07/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started noticing a recurring $29 charge on my card from mygolfingstore.com--- I did buy some golf shoes for $70 a couple months ago but was never notified about a monthly fee. I read some of the other complaints and it sounded very familiar. I would of course like to stop these monthly charges and get my money back if I could and maybe stop this company from doing such shady dealings? Thanks

    Business Response

    Date: 07/22/2024

    Hi ****,

    We do not sell golf shoes at our company but do sell rangefinders and other golf equipment. If you did purchase one of our rangefinders, we do state on both our sales and checkout pages everything that is included. One being our MGS ************* which gives you instant access to our ****************** free shipping on all future items and rangefinder benefits that warranty does not cover. We do state how and where to cancel before any billing takes please. If you could please give us a call at ************ we would be happy to resolve this issue for you.

    Thanks,

    MGS

  • Initial Complaint

    Date:06/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a golf rangefinderand paid for it with PayPal.This was a month ago.Today I find a a charge for $29 called a ************ fee which I would never have knowingly agreed to being charged to my PayPal account. A complaint can to PayPal can only be filed after six months.

    Business Response

    Date: 07/16/2024

    Hi ****,

    We do see you spoke with a customer representative about this matter and our ************ was explained. It also looks like we issued the single refund back at the time of call. If you have any more questions feel free to reach us at ************.

    Thank you,

    MGS

MyGolfingStore, Inc is NOT a BBB Accredited Business.

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