We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Golf Supplies

MyGolfingStore, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Supplies.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a range finder from this company on 2/27/24. Since that time I have an unauthorized charge of $29 on my credit card account monthly for a total of $87. I did not elect for any membership and did not agree to any recurring monthly fee.

    Business Response

    Date: 07/16/2024

    Hi *******,

    We do see you purchased rangefinder on 2/27/24 which came with a promotional offer to our MGS ************* We do state on our sales page and checkout page everything that is included, with information on where to cancel before the 14 day trial is complete. We do have many customers using our ************ and do assume you are enjoying the benefits if this is not cancelled during that time. We have since gone in and refunded all remaining charges, while cancelling this for you. If you have any more questions please give us a call at ************.

    Best,

    MGS

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 20, 2023, I purchased a powerband for $9,95 from My Golfings. Each month thereafter, I was charged $49.95. I never knowingly signed up for any type of additional service and I assumed the transaction was complete with the initial purchase. I have since spoken with the company and they state only two months of charges can be refunded. I searched for the receipt from the original purchase and there was no mention of a continuing subscription. This deceptive practice has now cost me over $300 and my desired resolution is to have the additional four months of excess charges refunded.

    Business Response

    Date: 07/01/2024

    Hi ******,

    On 12/20/23 you purchased one of our promotional offers which did come with a free trial to our ****************** We do state on our sales and checkout pages everything that is included, while also sending username and login credentials to your email after the order is processed. It does look like on 6/4/24 you spoke with a customer service representative who issued three refunds. We have since refunded the remaining two charges. If you have any other questions feel free to give. us a call.

    Best,

    MGS

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a range finder from My Golflings. I thought I paid in full for this unit. Now I am seeing reoccurring charges on my card for ***** a month. I did not see that in the final transaction that I would be charged a monthly fee.

    Business Response

    Date: 03/27/2024

    Hi *******,

    It looks like you are apart of our MGS loyalty club which is explained on both our sales and checkout pages. We do follow up via email before any charges go through explaining how and where to cancel if this is not for you. If you could please give us a call at ************ or email us at ******************************* we would be happy to assist and issue the needed refunds.

    Best,

    MGS

     

     

  • Initial Complaint

    Date:02/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30 2023 I made a purchase for a Christmas present for $127.92 which I paid for and received. However on Dec 13, 2023 there was a recurring payment for $29 and that same payment has been taken from my account monthly since. I have absolutely no idea what this is for. In looking at other complaints I see that the same thing has happened to other customers. My desired resolution is to have this stopped and have my $87 already fraudulently taken refunded immediately.

    Business Response

    Date: 02/27/2024

    Hi ********,

    We see on 11/29/23 you purchased a rangefinder which came with a 14 day free trial to our MGS ************* This gives access to our ****************** free shipping on all future orders, free replacement on lost or stolen units and upgrades every 12 months plus more. We do state on our sales and checkout pages everything that is included. We did also send you an email on 12/7/23 stating that there were 6 days left of your trial, what comes with that and how to cancel if the benefits were not for you. We have since gone and cancelled this, while issuing a refund of $87 back. If you have any other questions feel free to give us a call at ************.

    Best,

    MGS

    Customer Answer

    Date: 02/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has charged a recurring fee on my card since March 2023. I did not authorize this. I cannot get them to stop and plan on legal action if they do not stop and refund all the charges of $49.95. They have charged $49.95 for 11 months.

    Business Response

    Date: 02/14/2024

    Hi ********,

    We see you purchased one of our Golf Mat promotions on 4/2/23 which does come with a 14 day free trial to our ****************** We do state on both our sales and checkout pages everything that is included, while listing how to cancel at any time if this is not for you. We do see that a member of our team cancelled this on 2/3/2024 per your request and issued multiple months of refunds back to resolve any confusion.  Without a follow up we do assume you are enjoying the Academy as many members are. If you have any other questions please give us a call at ************ as this has been handled.

     

    Best,

    MGS

    Customer Answer

    Date: 02/17/2024

     
    Complaint: 21282714

    I am rejecting this response because:

    I will not accept until I see the refund. All I have is their email saying they will. Because of their actions, I had to close that particular card. Im not sure how they plan to provide refund. USAA should be contacted by the company for refund instructions.

    Sincerely,

    *************************

    Business Response

    Date: 03/01/2024

    Hi ********,

    As stated, everything is listed on our sales and checkout pages explaining what the offer includes. We did refund you right away when a follow up happened with the card that was used initially and you received that refund email confirmation. Cancelling your card is not due to anything we have done as we have many current golfers using our platform. We are happy to assist further but have done everything on our end in terms of communication and issuing refunds.

    Best,

    MGS

  • Initial Complaint

    Date:01/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/5/2023, I purchase a golf mat that was on sale for less than $100. I paid in full for the mat and received it. Unbeknownst to me there was hidden language I didn't read or approve about a monthly membership or subscription. I only approved to the purchase for the golf mat. However, by approving the purchase of mat they attached a subscription to my purchase for ***** a month which has been charging to my account since 4/2023 almost $490. This is out right fraud with hidden upselling or bait switch type stuff. I have contact my bank to file fraud complaint and blocked future charges. This dishonest online selling and needs to be reviewed and looked at. I notice 20 other complaints have been filed on this company.

    Business Response

    Date: 01/23/2024

    Hi ******,

    We see you purchased our Golf Mat Promotion on 4/5/23. We do state on our sales and checkout pages everything that is included in multiple areas, as there is no hiding our offer. We also send a welcome email with username and password information for instant access to our members area, where we have many current users who enjoy the updated videos and masterclasses that are provided. We do state that if this is not for you, how and where to cancel with no issues. We have not received any follow up on your end since the time of purchase which would only mean you are enjoying the benefits of our ****************** We have since gone in and refunded three months back to you as we apologize for any confusion. If there are any other questions please feel free to contact us at ************, we're happy to assist further.

    Best,

    MGS

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt knowingly authorize this reoccurring charge to my account. Im requesting that the company refund my account and cease and desist from all future charges.

    Business Response

    Date: 02/07/2024

    Hi ******,

    On 9/5/23 you purchased our Golf Mat promotion which came with a 14 day free trial to our ****************** where offer in house PGA coaching and many other golf game video lessons. We did send username and login information for you to access this right away with guidelines on how to cancel if this was not for you. We do also state on both our sales and checkout pages everything that is included, with an agree to terms and conditions check **** that needs to be clicked. We did already offer three months refund back on 1/23 after speaking with you. We have since gone in and refunded another month for $49.95 to help resolve this further. Our team has handled this accordingly based off your follow up with us. If you do have additional questions feel free to give us a call at ************.

     

    Best,

    MGS

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not recall authorizing that I be billed ***** for the private members academy membership. I was just interested in purchasing the speed trap for ***** (Purchased Nov. 15, 2023)I was never advised of the free trial and the need to cancel to prevent getting charged monthly for the private member academy.Please refund order number F3C5EE7648 which was unlawfully charged to my credit card on Dec. 29, 2023.There seems to be a re-occuring pattern with this company based on all filled complaints.

    Business Response

    Date: 01/03/2024

    Hi *******,

    We see you purchased our promotional Speed Trap on 11/15/2023. We do state on both our sales and checkout page everything that is included, one being a free 14 day trial to our online membership academy where we provide golf training video lessons with our PGA golf professionals. After the 14 day trial, if not ended we do send an email confirmation each time a billing cycle goes through, which was sent on 11/29 and 12/29. We have since gone in and refunded $49.95 as we apologize for any confusion this may have caused. Feel free to let us know if you have any additional questions, our customer support number is ************.

    Best,

    MGS

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $49.95 recurring charge Cannot figure out what it is for?

    Business Response

    Date: 12/30/2023

    Hi ****,

    We see you purchased our Tour Angle 144 Special on 11/6/2022. We do state on both our sales page and checkout page everything that is included, one of which giving you 14 free days access to our ***************** We did email both username and password information once the order was completed. We have since gone in and canceled that for you, but do state that this can be canceled either before the trail begins while our customer service number provided, or at any time while using our online academy. Feel free to let us know if you have any questions as our customer service number is ************.

     

    Best,

    MGS

  • Initial Complaint

    Date:12/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2023 I purchased a "Free" swing mat which cost $14.95 shipping and handling. I check no to every other promotion that came up. This company proceeded to bill my Amex card $49.95 per month for the *** Academy/Training? No idea what they are billing me for, but they claim it was somewhere listed in the promotion and that I received and email with a login saying I had 14 days to cancel this so called option. I have no knowledge of this email, nor did I have any prior knowledge of getting auto enrolled in a $49.95 training school. To date I have never logged in, nor can I find this email with my so called login credentials. Nothing about this process would be considered ethical business practice.

    Business Response

    Date: 12/08/2023

    Hi *******,

    We see on 4/13/23 you purchased our Golf Training Mat promotion which also comes with a 14 day free trial for access to our ********************** We do state on all of our sales pages, as well as checkout pages what is included, that being one of them. Username and Password information are sent via email and we recommend checking a spam folder if that was not directly in your inbox. We do state how and where to cancel our products without any billing taking place. Based on our customer service history we did issue a month refund before the call was ended on your behalf. We have since gone in and refunded two more months to help better this situation. Please let us know if you have any additional questions.

     

    Best,

    MGS

MyGolfingStore, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.