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Business Profile

Health and Medical Products

Alpilean

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Medical Products.

Complaints

Customer Complaints Summary

  • 108 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bottle of pills (supplement product) from this company. I was just looking to buy it on 2/4/2023 but I completed the purchase on 2/10/23. I received a receipt and confirmation for the purchase on 2/10/23. However, this company charges me twice. I got a charge on 2/4/23 in the amount of $73.52 and I was again charged $73.52 on 2/10/23. I called them and they told me that they only could see one transaction, I insisted that they charged me twice but they said that they couldn't do anything because they only have one transaction, but my bank account has two charges. I need this company to return my money as they duplicated the charge.

    Business Response

    Date: 03/14/2023

    Dear *****,

    Thank you for your message. I am sorry to hear you have had this issue.

    Our customer service team are correct, I can only see one transaction on our side with the order number you quoted. We cannot remove money from your account after the sale has taken place as we do not hold any personal information in any way.

    I would suggest speaking to our payment processor, the telephone number is on the receipt, and I would also suggest speaking to your bank for more details.

    Nevertheless, as a gesture of goodwill, I have refunded the one charge I can see.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    ******** - Customer Support

  • Initial Complaint

    Date:03/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 6, 2023 for 6 bottles of Alpilean for $252.72 and my credit card was charged on 7 January. The product was delivered to my house on 14 January. The company advertised that they provide a 60 money back guarantee. I started to take the produce as direct hoping for results which the company guaranteed. After 30 days I had no results/zero weight loss. Alpilean advises to continue the use of the produce because it could take time to start working. I continued to use the product until 10 March with no results. I reached out to Alpilean to advise them that the product did not work for me and I wanted a refund. They advised that I was over the 60 days when in reality, from the date I received the product to the date I requested a refund was 56 days. I have emailed them multiple times ask for a refund as advertised but they continue to refuse. Not only does the product not work, but they did not provide a refund as advertised.

    Business Response

    Date: 03/13/2023

    Dear *****,

    Thank you for your message.

    I am sorry to hear you are not completely satisfied with your order.

    As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund. This is standard procedure for online retailers.

    Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    Angelina - Customer Support

    Customer Answer

    Date: 03/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders for Alpilean Jan 5 2023, order # GX9JKAW3 for 3 bottles + 2 bonus bottles for ******CAD and # GX9JKAHS for 9 bottles for ******. I received product Jan 19 2023. Product did not do as stated. I requested a refund as product had a 60 day guarantee. I was told time frame for guarantee had been passed. It had only been 52 days. Guarantee did not say it included time in transit which was 14 days. I did not realize empty bottles had to be returned and discarded 1 bottle. If i cannot get a full refund i would at least like a refund for the 9 bottle order upon return. Can you help.

    Business Response

    Date: 03/12/2023

    Dear *****,

    Thank you for your message. I am sorry to hear you are not completely satisfied with your order.

    As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.

    Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    ******** - Customer Support

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I purchased your product for my husband and I and we were not seeing results so we returned it for a refund. Our product was purchased December 31, 2023, shipped out by you on January 3, 2023 and we received it January 6, 2023. So our 60 days of using the product would've been up on March 7, 2023. I contacted clickbank on March 2, 2023 and was sent an email telling me where to ship the bottles and to get a tracking number and then I would be refunded. I was never told that my 60 days were up at that point. I was told I would receive the refund once the bottles were returned. I sent the bottles back to Alpilean and it was received by someone on March 6, 2023. The **** tracking # ********************** showed it was delivered at 10:34 AM on March 6, 2023 to the address: Alpilean, ***************************************************************. I was then told upon checking your account, unfortunately, it seems that your order has already exceeded the 60 days guarantee and would not be eligible for a refund anymore. Your original date of purchase was on December 31, 2022, and the guarantee expired on March 2, 2023. That is misleading and should be stated when purchased that you really only have about 40 days to include shipping times. ********* should have told me that my 60 days were up at that point. They gave me misleading information and was not upfront with the return policy. It states anytime in the next 60 days let us know and we'll refund every single ***** of your investment. That is a flat out lie! I contacted clickbank on March 2, 2023 (within the 60 days) and was told to return the product for a refund, but then after returning the product was told that I was outside my 60 day window! I spent $461.17 and would like a refund as per the claim on their website. Very false and misleading information in advertising. Order *********************

    Business Response

    Date: 03/12/2023

    Dear April,

    Thank you for your message. I am sorry to hear you and your husband are not completely satisfied with your order.

    As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.

    Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    ******** - Customer Support

    Customer Answer

    Date: 03/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original transaction date was Jan 4. There is a 60 day money back guarantee. I used the only form of contact and emailed requesting a refund on March 1. I was emailed an option that sounded like an extended time frame to continue to try the products with extension of the money back time frame. I emailed to clarify and after 24 hours was told there was no extension. I asked for straight refund and again a day later was given those instructions and was told they had to receive the products by the 60 days in order for it to go thru. I asked what that date was. On March 4 in the afternoon, I was given a date of March 5 (which was a Sunday) that they had to receive the products back by. That's not possible. I've asked several times to discuss with a supervisor and every request gets denied. I believe they intentionally strung me along and didn't get back to me so it wasn't possible to get the products back to them in time.

    Business Response

    Date: 03/10/2023

    Dear *****,

    Thank you for your message. I am sorry to hear you are not completely satisfied with your order.

    Upon reviewing the emails, the support team returned your email with details on where to send the bottles for a refund.

    As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.

    Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    Angelina - Customer Support

    Customer Answer

    Date: 03/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/04/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used product for 30 days with no results. Guaranteed for full return 60 days but there is no return paperwork, phone number or RA included with shipment and can not find any customer service contact information on line. I want a full refund as it does not work as promised.

    Business Response

    Date: 03/06/2023

    Dear *****,

    Thank you for your message. I am sorry to hear you are not completely satisfied with your order.

    As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund. This is standard procedure for online retailers.

    Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    Angelina - Customer Support

  • Initial Complaint

    Date:03/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i did in fact order a 3bottle diet pill from ALPILEAN for $174 and paid that infull., but i DID NOT authourize the $99.99 charge they took out of my account yesterday march 3rd and i want my money REFUNDED immediately!

    Business Response

    Date: 03/06/2023

    Dear ******,

    Thank you for your message. We have only taken 1 payment for 1 order of three bottles from you on the 25th February.We did not take any payments from you on the 3rd March. Please call your bank about the charge. It was not from us, we would never take an unorthorized payment.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    ******** - Customer Support

    Customer Answer

    Date: 03/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. thank you so much for the swift response and complete satisfaction regarding this ISSUE of MINE.  I'm very pleased with the outcome since ive been REFUNDED and the complaint has been more than sufficient!

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from ALPILEAN and it added up to $503.92. When I saw the amount I tried to cancel the order. I was told it was shipped already this happened to be on a Sunday in January. I immediately called my charge card company and customer service told me to close my account. I opened a new one and ALPILEAN forwarded the amount to my new charge. Which I was told this would not happen. When I received the product I went to an *** store and returned the product unopened. Now my charge card company is charging me the amount above. Which will take me with high interest rates after a long period of time.

    Business Response

    Date: 03/03/2023

    Dear ***,

    Thank you for your message. I am sorry to hear you are not completely satisfied with your order.

    Upon reviewing the emails, the support team returned your emails with details on where to send the bottles for a refund.

    As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.

    Due to the chargeback you filed, as per standard procedures, we cannot issue a refund against an order when a chargeback has gone through. You will need to now wait for the money to be returned via the bank.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    ******** - Customer Support

    Customer Answer

    Date: 03/06/2023

     
    Complaint: 19528745

    I am rejecting this response because:

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered the 1st 3 bottles of Alpilean and was anxious to try it, I'm on week 3 an at first only lost 4 pounds; but as of yesterday I'm back where I started,I emailed them about returning the unused product plus the w unopened bottles remaining, but I've not heard from them in a few days. I requested a refund and still haven't heard from anyone. I just want the money I wasted on this gimmick.

    Business Response

    Date: 03/03/2023

    Dear *****,

    Thank you for your message. I am sorry to hear you are not completely satisfied with your order.

    Upon reviewing the emails, the support team returned your email within a few hours with details on where to send bottle for a refund.

    As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.

    Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    Angelina - Customer Support

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not stand by their product guarantee and full refund. Placed an order on their website for a total of $234.00. Total charge to credit card was $251.26. I contacted customer service at around ***** days into use asking for a refund as the product had shown no effect. The ** Rep told me I hadnt given it enough time and to give it another 60+ days. If still dissatisfied to reach out for a full refund. I tried to multiply times to decline but reassured I wouldI be entitled to a full/not partial refund still at the time of my call. When reaching out again with dissatisfaction, I was declined my refund as it was past the 60 day window.

    Business Response

    Date: 03/03/2023

    Dear ****,

    Thank you for your message.

    As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.

    Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.

    Please don't hesitate to get in touch if you need further assistance.

    Kind regards,

    ******** - Customer Support

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