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Business Profile

Book Orders

SecondSale

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5, 2025 I ordered the book World Anabolic Review, 1996 and paid $7.84. They sent instead a book called A History of ******. I then tried to order a second World Anabolic Review, 1996 on March 15, 2025 that they had listed and paid $7.84. Again, they sent me a second copy of A History of ******. I contacted them through **** (where the purchases were made) and included photos of the two books five days ago. They are now ghosting me as I want to return these two books for a refund of $15.68.

    Business Response

    Date: 04/08/2025

    Thank you for getting in touch with us. 

    We are sorry to hear about the inconvenience caused and we appreciate you bringing this to our attention. We want you to know that you have options available to you. 

    If you would like to keep the item, we can offer you a 20% refund. Alternatively, if you would like to return the item, we have provided instructions below on how to do so and receive a full refund. 

    Kindly ensure that the item(s) are packaged appropriately and that you include a printout of this email with your package. Please complete the information below when returning the item(s) to aid us in processing your refund promptly. We appreciate your order and apologize for any inconvenience caused. 


    Return Reason:

    Order #:



    -----


     


    Many thanks,

  • Initial Complaint

    Date:03/08/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 4 books from this seller on ****. Seller advertised buy 3 get 1 free deal. I was not discounted for the promotion. I added a message to my purchase asking the seller to correct the purchase and discount the price of 1 book. Seller refused to honor offer. 2 of the 4 books I received were not in the condition they were listed in. I followed ***** policies to inform the seller. The seller is supposed to send me a shipping label so I can return the items. The seller has not done so. The seller is now unresponsive and not honoring the **** terms.

    Business Response

    Date: 03/27/2025

    Thank you for getting in touch with us. 


    Kindly ensure that the item(s) are packaged appropriately and that you include a printout of this email with your package. Please complete the information below when returning the item(s) to aid us in processing your refund promptly. We appreciate your order and apologize for any inconvenience caused. 


    Return Reason:

    Order #:



    -----


     


    Many thanks,

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 4 books, totaling $20.38 on 12/30/2024. I received an email confirmation about the order within a few minutes of it being placed. 4 day later I received an email saying that one of the books was not available and that I would be refunded the value of that book. I had paid $4.48 for the book, but I was only given $3.97 as the refund. I contacted the seller to correct the error and was told it would be corrected. However over the past month they have ignored multiple requests for the full refund to be issued and have stopped responding to emails. My last email to them was on 1/18/2025, where I again showed them the incorrect refund amount and compared it to a screenshot of the receipt from my purchase. They have not responded, it has been almost a month.

    Business Response

    Date: 02/26/2025

    Greetings,

    We apologize for the inconvenience caused and would like to inform you that we have forwarded your concern to our accounting department for verification and issuance. Rest assured that we will prioritize this matter and aim to have it resolved on or by our next business day.

    Customer Answer

    Date: 02/27/2025

     
    Complaint: 22930332

    I am rejecting this response because: Their response only states that they will look into the issue and have offered no actual actions to be taken to rectify the error.

    Sincerely,

    ****** ***********

    Business Response

    Date: 03/11/2025

    Please check with your financial institution as the credit disputed off the one title has already been applied:

    $0.86 Wed 26 Feb 2025 08:47:14 AM EST
    $3.97 Fri 03 Jan 2025 02:35:09 PM EST

    Customer Answer

    Date: 03/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They decided to refund me the remaining amount from the purchase I made which they cancelled due to the item being out of stock, which was incorrectly labeled as available when I made the purchase.  I appreciate them correcting this error, and I wish they would do so in a more timely way in the future if such an error occurs.

    Sincerely,

    ****** ***********

  • Initial Complaint

    Date:01/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller on ****, SecondSale, advertised a "Buy 3, Get 1 Free"; however, when I paid for the following four (4) items, no discount was applied. Item number: ************, Item number: ************, Item number: ************, & Item number: ************ I requested a refund and received the following reply from the seller. Apologies for the issues you have experienced.Our current offer is Buy 3, Get 1 Free (add 4 to cart) when you purchase four eligible items in a single transaction. Media, vinyl, and new items are excluded from the offer.The discount will be made automatically at checkout. If no discount is made, please remove and re-add the books one more time. If you have any further questions, please don't hesitate to ask.Have a good day! Customer Support Hero However, though the note advises to "please remove and re-add the books one more time," this is not possible because the system automatically goes into payment collection. This is very deceptive; a bait-and-switch.

    Business Response

    Date: 02/11/2025

    Thank you for getting in touch with us. 

    We are sorry to hear about the inconvenience caused and we appreciate you bringing this to our attention.

    To initiate the return process, please use the free return shipping label found at the link provided below:

    Kindly ensure that the item(s) are packaged appropriately and that you include a printout of this email with your package. Please complete the information below when returning the item(s) to aid us in processing your refund promptly. We appreciate your order and apologize for any inconvenience caused. 


    Return Reason:

    Order #:



    -----


     


    Many thanks,


    Customer Support

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book through ********. I did not receive the book I ordered. I received a different book. I requested a refund. I would have to send back the wrong book to get the refund (which is fine), but they did not give me return shipping to send them back the wrong book. If I didn't get paid for return shipping, because I paid a bit over $5 for the book, I would only get back about $1 with the refund because of the return shipping I would have to pay for. They also offered a 20% credit for my next purchase if I didn't send back the wrong book, which would also be about $1. Either way, I only get $1 back for their mistake. I know I'm writing this complaint over $1/$5, but it is the principle of the matter. They did not send me the book I paid for and when I ask for refund or paid for return shipping, this is what they offer. In an email, they eventually said they would refund me on 12Dec2024. It is now 27Dec2024 and still no refund.

    Customer Answer

    Date: 12/30/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. I received a full refund through ******** from Second Sale today, after my complaint was sent to them from BBB.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 6 books. They had no problem taking my money but I never received them. Then their is no phone mymnt to contain them. Emailed twice with no response.

    Business Response

    Date: 12/19/2024

    Greetings,

    We have attached a copy of your invoice and we see three titles that were ordered.  Do you have a copy of your order so we can compare further for you please?  

  • Initial Complaint

    Date:11/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the book, Uncle ******** Nightbook - Book Condition: New, from their online book store on 10/08/2024 (Order Reference HAVRXKTMH - placed on 10/08/2024) and provided the shipping and billing address. The Federal Correctional Facility where I'd had it shipped to my son, who is an inmate, refused and returned the book on 10/21/2024 because of improper address. I have submitted three messages through their online site via my account, and have received zero response. The tracking #states that the book Arrived at **** Facility **********, IL ***** October 23, 2024, 6:48 am and the last status states; "Moving Through Network In Transit to Next Facility October 27, 2024. I have asked that they either return my money or ship the book again using the appropriate address details:******* ******* #******** - ***************************************** ***** ************* ********** I've received no response.

    Business Response

    Date: 12/03/2024

    Greetings,
    We apologize for the inconvenience caused and would like to inform you that we have forwarded your concern to our accounting department for verification and issuance. Rest assured that we will prioritize this matter and aim to have it resolved on or by our next business day.

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a book off ********* on Tuesday and it was confirmed by Second Sale and they took the money from my account, after two days I contacted them about where is the tracking so that I can track my book, only for them to say sorry that you had to contact us through ********* and that they don't have the book and will have to refund my money back onto the card. I check my bank card in which I see where they took the money from my account, but I do not see where they refund my account. I contact them for them to keep repeating they are out of stock and do not know when they will get a replenishment, and to look at their other books on sale. I told them several times I just want a refund, and they just stop communicating. At this point, all I'm asking is a refund, and not do business with this company again.

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October thr 13th, I made an online purchase for multiple books for $33.69. My credit card has been charged. However, the website froze and while payment went through, my order was never confirmed. They responded to 1 email from me asking for more details. Since then, their email ******************************* has either become defunct or they have blocked me as all emails I have tried to send are returned unsent. They will not answer when I call their business number. I messaged their ******** account asking how to get in contact with them and received an automated response to contact them at the email that is now defunct or has blocked me. I do not know why they would have blocked me as I was kind and just asking for information about my order. After checking their ****** page, many people have had poor, similar experiences like this.

  • Initial Complaint

    Date:09/23/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8-28-2024 I ORDERED BOOKS FROM SECOND SALE ORDER NUMBER DJARTEWJR AND SHIPPED TO A FRIENDS HOUSE AS A GIFT CHARGED PLACE ON MY CREDIT CARD 8-29-2024 ADVISED ITEMS SHIPPED IN TWO DIFFERENT PACKAGES WITH TWO TRACKING NUMBERS 9-06-2024 RECEIVED EMAILL FROM **** THAT PACKAGE WITH TRACKING NUMBER ********************** HAD BEEN DESTROYED AND NEITHER THE SHIPPER OR RECEIPENT WOULD GET THE PACKAGE 9-06-24 SENT AN EMAIL TO THE SELLER 09-09-24 SELL BACK YOUR BOOKS AT SECOND SALE REPLIED THEY WOULD CHECK INTO IT 09-12-24 I EMAILED THE SELLER ABOUT CHECKING WITH THE POST OFFICE AND CONFIRMED THE PACKAGE WOULD NOT BE DELIEVWERED. 09-13-24 SECOND SALE ADVISED THEY WOULD ISSUE A REFUND NO REFUND HAS BEEN RECEIVED AND THE CREDIT CARD/BANK IS NOT SHOWING ONE IS IN PROCESS SECOND SALE HAS NO CONTACT NUMBER AND DOES NOT SEEM TO CARE THAT THE FUNDS HAVE NOT BEEN REFUNDED AS OF TODAY, 9-23-24 NO REFUND OR REPLACEMENT OF THE BOOKS AMOUNT OF ORDER $91.04 ****** **** ******************** ************

    Business Response

    Date: 09/25/2024

    Greetings,

    We are sorry to hear of the inconvenience experienced.

    As per tracking details as you have noted:

    Tracking Number:
    9241990217524400848685

    Latest Update
    Your item could not be delivered or returned to sender. As of 7:59 am on September 6, 2024, it is being forwarded to the ************************* where it will be processed.

    Two shipments were associated with this order, and one has been successfully delivered. Kindly provide the list of titles that have not been received, enabling us to conduct a thorough review and issue the appropriate credit to the original payment method. We regret to inform you that we cannot process your request until we have reviewed the list of items that you did not receive.

    Customer Answer

    Date: 09/30/2024

     
    Complaint: 22324899

    I am rejecting this response because:  Please see attached.  The still need to give me credit for 10 books

    Sincerely,

    ****** ****

    Business Response

    Date: 10/01/2024

    Greetings,

    We are sorry to hear of the inconvenience experienced.

    As per tracking details as you have noted:

    Tracking Number:
    9241990217524400848685

    Latest Update
    Your item could not be delivered or returned to sender. As of 7:59 am on September 6, 2024, it is being forwarded to the ************************* where it will be processed.

    Two shipments were associated with this order, and one has been successfully delivered. Kindly provide the list of titles that have not been received, enabling us to conduct a thorough review and issue the appropriate credit to the original payment method. We regret to inform you that we cannot process your request until we have reviewed the list of items that you did not receive.

    Customer Answer

    Date: 10/02/2024

     
    Complaint: 22324899

    I am rejecting this response because: THEY ONLY PROVIDED REFUND FOR 5 BOOKS.  I STILL NEED THE REFUND ON 10 BOOKS AS CIRCLED ON THE ATTACHMENT. 

    Sincerely,

    ****** ****

    Business Response

    Date: 10/03/2024

    This claimant is filing multiple cases with BBB - > please condense into once case.

SecondSale is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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