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Business Profile

Book Orders

SecondSale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Orders.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book 2 weeks ago and received a confirmation email and tracking number. After a few days of the tracking number not working, I emailed and received a response that the book shipped within 2 days. Bottom line.. it never shipped. My card was as charged $6.68 and a credit appeared for $6.65, never notifying me. They are playing games because it is a conservative title. I know how insignificant it is, but they owe me $.03 cents. Im exhausted of politics being dragged into business. They have no idea of my affiliation just by purchasing a book. They owe me a full refund, no matter how embarrassingly small. Thanks .

    Business Response

    Date: 07/31/2024

    We apologize for the inconvenience caused and would like to inform you that we have forwarded your concern to our accounting department for verification and issuance. Rest assured that we will prioritize this matter and aim to have it resolved on or by our next business day.

    Customer Answer

    Date: 08/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a book, waited several weeks then received the wrong book. Sent a photo of book I received and requested correct book . Was told to reorder which I did and again received wrong book. Called customer service but calls were not returned. At this point I concluded business is so inept that I gave up.

    Business Response

    Date: 07/15/2024

    Greetings,

    We would like to extend our sincerest apologies for the inconvenience caused and for having to contact us regarding this matter. 

    We have taken the necessary steps to initiate a refund for the 2 items in question. You *** choose to keep or donate the items received at your convenience. 

    Please note that the refund should reflect on your credit card account within 2 business days. However, refunds issued to a bank account *** take up to 7-10 days to reflect on the account balance. 


    Thank you for your patronage, and we look forward to serving you again soon.  


    Many thanks,


    Customer Support

  • Initial Complaint

    Date:06/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EARLY IN THE ***** MONTH OF MAY 2024 I **NTACTED SECOND SALE'S SITE ON **** TO PURCHASE A **PY OF *************************** BY ***************************.. THE ***** OF THE **** WAS APP $32. but what i received from THIS FINE ** WAS A **PY OF THE PERFECT ASSIGNMENT BY *****************************. LOOKING AT SECOND SALES SITE RECENTLY I SEE THEY NOW HAVE MY OOK ADVERTISSED AT A ***** OF $249 PLUS CHANGE.WHA I WANT TO RECEIVE FROM SECOND SALE IS A FULL REFUND OF THE **** $32 I PAID THEM FOR THE ****.i HAVE SENT NUMROUS EMAIL TO THI VENDOR BUT NONE HAVE BEEN ACKNOWLEDGED.

    Business Response

    Date: 06/06/2024

    Thank you for getting in touch with us. 

    We are sorry to hear about the inconvenience caused and we appreciate you bringing this to our attention. We want you to know that you have options available to you. 

    If you would like to keep the item, we can offer you a 20% refund. Alternatively, if you would like to return the item, we have provided instructions below on how to do so and receive a full refund. 

    To initiate the return process, please use the free return shipping label found attached.



    Kindly ensure that the item(s) are packaged appropriately and that you include a printout of this email with your package. Please complete the information below when returning the item(s) to aid us in processing your refund promptly. We appreciate your order and apologize for any inconvenience caused. 


    Return Reason:

    Order #:



    -----

  • Initial Complaint

    Date:05/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 11 items on 3.23.24. To date, I have received 1 single item from that order. I have emailed numerous times (maybe 5 or 6), I have emailed their sister company sell back your books with no response. Their site says they are BBB accredited which is why I felt comfortable ordering. Ive also made smaller purchases with no issue. I now know they are not accredited but too little too late. There is no number on their site to call and I dont have anyway to reach out for help from them.

  • Initial Complaint

    Date:04/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a used Bible online through this company @4-23-24. When I placed order it showed order was confirmed which I have proof of because I took a screenshot of the page. It send I would receive an email of my order confirmation I did not. I have checked trash and spam folder even today. I have emailed this company three times plus send a fb message to them trying to get an order confirmation sent to email, tracking information on pkg, and now a refund. They have provided no response what so ever. I'm furious.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered four books from them, my browser put in the wrong address. Immediately sent an email about the incorrect address. Went to my old house and she told me she sent them back with the mailman. I have spent the better part of a month and a half trying to get my books resent out and they have officially stop responding to anything. *** sent four emails in the past week and still have had no response. Left a couple voicemails, no call back. Its been almost 2 months and can get absolutely no response back

  • Initial Complaint

    Date:02/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 books from Secondsale.com and with no information on shipping almost 3 weeks later, they send me an email saying that all books were already sold, and that they'd be refunding me. HOWEVER, the refund amount is less than what I originally paid. Yes, it's "only" 26 cents, but this whole interaction makes it seem like they are fraudulent. They say they are BBB accredited on their website, which is untrue, and to me it seems like they are getting lots of online sales, maybe refunding people back partially, and then essentially stealing money from people for orders that are not fulfilled. Also, they do not reply to any customer service emails. I am calling BS.

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Books and paid extra for expedited delivery and 3 to 5 days and it's been 8 days I tried contacting them and emailed there customer service and got a generic response so I followed up and still no communication from them I gave them order# and what my issue is.

    Business Response

    Date: 02/05/2024

    Greetings,

     

    Tracking for your order can be found here: Tracking Number: USPS 9405509105114067623327

    Expected Delivery on
    MONDAY5 February****by
    8:25pm 
    Your item is out for delivery on February 5, **** at 9:45 am in CHESTERFIELD, ** 23838.

SecondSale is NOT a BBB Accredited Business.

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