Complaints

This profile includes complaints for DeVry University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DeVry University

  1200 E Diehl Rd Naperville, IL 60563-9347

• 

  DeVry University

  517 Route 1 South, Ste 1000 Iselin, NJ 08830

• 

  DeVry, Inc.

  1400 Crystal Dr Ste 120 Arlington, VA 22202-4153

• 

  DeVry University -Atlanta/Cobb

  3225 Cumberland Blvd SE Ste 100 Sandy Springs, GA 30339-6408

• 

  DeVry University

  2015 Ayrsley Town Blvd Ste 109 Charlotte, NC 28273-4068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to be unenrolled from deVry because of the shady way they operate around financial aid , I haven't started any classes yet so it should be a easy process , since I've unenrolled and asked to stop financial aid DeVry has sent emails multiple times changing the financial aid amount to CHARGE MORE FROM MY LOANS AND PELL , this is defrauding the federal government and is illegal I've had to call 5 times to ask them to stop trying to pull out of my financial aid , they are criminals please do not give them your business

  Business Response

  Date: 08/15/2023

  August 15, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:***********************
  File No.: 20413532
  
  Dear Sir or Madam:
  
  This letter is in response to the August 2, 2023, complaint **************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry)understands ****************** concerns to be that he requested to unenroll from DeVry and to stop his financial aid, but he received multiple emails increasing his Federal Direct Loans and Federal Pell ******
  
  On June 30, 2023, **************** signed an enrollment agreement for the Bachelor of Science in ******************** Systems program intending to start in the September 2023 session that begins on August 28, 2023. DeVry records show **************** intended to use Federal Student Aid to pay tuition and fees during her enrollment.
  
  On July 8, 2023, **************** was initially enrolled in COMP100 for the September 2023 session. On July 26, 2023, COMP100 was dropped and COLL148 and ENGL112 was added to his September 2023 session enrollment. **************** emailed DeVry on July 28, 2023 stating, I have decided to take my education down a different path , I would like to formally withdraw my application to DeVry and authorize a stop payment on financial aid to the school effective immediately. On July 29, 2023, **************** was dropped from all courses for the September 2023 session and at this time, is not enrolled at DeVry for any futures sessions.
  
  On August 2, 2023, **************** emailed his Admissions Advisor asking why DeVry was still taking his financial aid. The same day, a Direct of Student Central replied to your email explaining the emailed title Changes to your 2023-2024 DeVry University Financial Aid Offer could be mistaken as being enrolled in courses and the letter was automated. He also explained that due to your dropped courses, your financial aid was being reversed and never disbursed as disbursements generally occur during week 2 of the session.
  
  When students are awarded financial aid, their awards are scheduled for the award year. As such,financial aid was scheduled for the fall and spring semesters prior to you dropping all enrollment with DeVry. If a student is not enrolled, financial aid will not disburse to a student account. Due to your lack of enrollment with DeVry, future semester aid would not have disbursed. DeVry is in the process of taking down all future awards.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2 2023 I sent an email with the attachment letter from NelNet discharging my ******* loan from due to Total Permanent Disability. ************************* responded and nothing was updated by DeVry since then. My loans with DeVry has been discharged by the ********** of ********* and NelNet due to TPD.

  Business Response

  Date: 07/14/2023

  July 14, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:*************************
  File No.: 20263474
  
  Dear Sir or Madam:
  
  This letter is in response to the July 1, 2023 complaint ***************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ******* concern to be that her Federal ******* loan was discharged due to Total Permanent Disability and DeVry has not updated her credit report to reflect that.
  
  On June 9, 2023, DeVry responded to the same BBB complaint by ****************. In that response, DeVry explained that that DeVry began processing Ms. ******* ******* Loan discharge four days after receiving the notification from the ********** of ********* and Ms. ******* discharge information was included in the May report that was sent to the ************************** System (*****) and would be sent to Experian.
  
  Upon further review, Ms. ******* discharge was not included in the May report sent to Experian  as previously indicated. However, Ms. ******* discharge information was sent to Experian manually on May 23, 2023. On June 30, 2023, another manual update was sent to Experian to correct the prior cancellation code for Ms. ******* discharge. Once received, Experian typically takes about three (3) weeks to update. The May ***** report was sent on June 8,2023, however, that report was sent back to University ********** Services (UAS)indicating there was a conflict in the date of the original principal balance.UAS is currently investigating this error as the date sent is the correct date and a new report is being sent the week of July 10, 2023.  Once received, ***** can take ***** days to process updates.
  
  DeVry included Ms. ******* discharge information in the May report that was sent to the ***** and in manual updates to Experian. While the ***** report was returned as an error,DeVry is currently working to correct this error as the data that was sent is accurate and a new report will be sent the week of July 10, 2023.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ****************************************************
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to Devry on a multitude of different occasions. No one ever answers my messages except sporadically and when I tell them the issue I get ignored until another text blast goes out to everyone. First I was told I was enrolled in classes up to a certain point, then they would tell me to register/enroll in classes, then they sent a separation letter but then a follow up message saying classes started a specific day. Devry has continued to charge my financial aid and use my grants even after they said I was not registered for anything. I want any and if possible, all of this money returned to me. I have now responded to multiple messages telling them no one has answered me nor resolved my issue. They lied about program contents, length, literally any and everything they couldve lied about or mislead me, they have done so. Counselors are not helpful in the slightest and do not direct you to proper parties. I am absolutely convinced this school has robbed me and is misusing the funds provided to them as their program is nowhere near what they advertise it at and considering the fact I got a separation letter but still saw financial aid taken out is a HUGE red flag. I want this school shut down and charged hopefully with embezzlement and any other necessary/applicable criminal offenses. No one should be put through this ever again. Hopefully the BBB can assist us shutting down this criminal organization before anyone else is lied to or robbed by them.

  Business Response

  Date: 06/29/2023

  June 29, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:*****************************
  File No.: 20216471
  
  Dear Sir or Madam:
  
  This letter is in response to the June 21, 2023 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ******** concern to be that she has been misadvised regarding her program length. Additionally, ****************** alleges that DeVry has received financial aid for ****************** when she was not registered for classes.
  
  On July 8, 2020, ****************** signed an enrollment agreement for the Bachelors in ************************* program starting in the September 2020 session that began on August 31, 2020. DeVry records show ****************** used Federal Student Aid to pay tuition and fees during her enrollment.
  
  Pages ******* of DeVrys 2020-2021 academic catalog that was in effect at the time of Ms. ******** enrollment outlines the program details for the ************************* program (Attachment 1). The normal time to complete the program is 4 years, assuming enrollment in ***** credit hours per semester and attending 2 semesters per year. There are many factors that can extend the time it takes to complete a program, including taking fewer credit hours, taking sessions off, not passing or having to repeat courses. ****************** did not earn a passing grade in twelve (12) courses and withdrew from two (2) as shown in her unofficial transcript (Attachment 2).
  
  ****************** was continuously enrolled at DeVry through the July 2022 session, which began on July 4, 2022. ***************** was enrolled in two courses during this session, BUSN319 and HSM410. DeVry records engagement and attendance in online classes based on completion of academic events throughout the session. DeVrys academic engagement and withdrawal policies are outlined in pages ******* of DeVrys 2021-2022 academic catalog (Attachment 3). Students who do not complete an academic event in an online course for 14 consecutive days are withdrawn from that course.
  
  In order to support student success, DeVry notifies students who are at risk of being unsuccessful in their courses, either due to lack of engagement or low grades. On July 7, 2023, DeVry left ****************** a voicemail reminding her to participate in her BUSN319 course. From July 11, 2022 through August 18, 2022, DeVry attempted to contact ****************** 28 times via text message and email reminding her to participate in both of her July 2022 courses but received no response. ****************** did participate in her courses sporadically throughout the session until Week 5 at which point she stopped participating completely (Attachment 4). On August 18,2022, ****************** was withdrawn from both of her July 2022 courses due to lack of participation. Ms. ******** Last Date of Attendance (LDA) was August 4,2022. ****************** was academically dismissed from DeVry after the July 2022 session for failure to meet the standards of academic progress. While ***************** was originally enrolled in the September 2022 session, her enrollment was dropped once she was dismissed. The July 2022 session was Ms. ******** last session of enrollment.
  
  DeVry completed a Return to Title IV calculation (Attachment 5), which determines the amount Federal Loans and Grants DeVry is required to return to the ********** of ********* based on a students LDA. Based on the Return to Title IV calculation, ****************** earned the entirety of her Federal Loans and DeVry was not required to return any of loans that disbursed to her account for the July 2022 session. Ms. ******** ledger is attached for review (Attachment 6).
  
  ****************** was continuously enrolled in her program from the July 2020 session through the July 2022 session when she was withdrawn due to lack of participation. ****************** was academically dismissed from DeVry after the July 2022 session for failure to meet the standards of academic progress and has not been enrolled at DeVry since. DeVry completed Return to Title IV calculations as required but, based on the calculation, no Title IV aid needed to be returned. No Federal Student Aid has been disbursed to Ms. ******** account after the July 2022 session.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:06/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1 my financial aid was dispersed to Devry to pay for my classes along with my federal student loans. Devry had a message on my student page when I log in saying my financial aid would be deposited in 30 days if I had a refund which I do. On June 1 I received an email from Devry saying that my financial aid was in my account and if it resulted in a credit I would receive it in 14 days. Then on the 5th, I got an email from them saying I wouldn't get my financial aid until the 27th which I told them is unacceptable because I need it to buy a new battery for my laptop so that I could continue to access my classes so that I could do my student work. I want my money they were paid and I need it today they were paid on the 1st of June it's the 14th and I need my money!

  Business Response

  Date: 06/20/2023

  June 20, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:***********************
  File No.: 20183963
  
  Dear Sir or Madam:
  
  This letter is in response to the June 14, 2023 complaint *************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ****** concern to be that she has not received her credit balance for the May 2023 session.
  
  On April 3, 2023, ************** signed an enrollment agreement for the Undergraduate Certificate in Medical Billing and Coding program starting in the May 2023 session that began on May 1, 2023.DeVry records show ************** used ******* Student Aid and institutional aid to pay tuition and fees during her enrollment.
  
  DeVrys 16-week semesters consist of two consecutive 8-week sessions. Students are awarded financial aid on a semester basis, and DeVry voluntarily disburses financial aid equally between both sessions to assist students in managing their funds. DeVry disburses ******* student loans for first-time borrowers 30 days after the start of their enrollment period. As a first-time borrower, Ms. ****** ******* Direct Loans for the first half of the Summer 2023 semester (comprised of the May 2023 and July 2023 sessions) disbursed on May 31, 2023. Tuition charges for upcoming sessions post to student accounts on Monday of Week 6 of the prior session. Ms. ****** July 2023 tuition charges posted to her account on June 5, 2023. Ms. ****** ledger is attached for review (Attachment 1). Since ******* Direct Loans are semester based and her July 2023 session charges posted to her account, the loan proceeds from the May 2023 session applied to her July 2023 charges. Ms.****** ******* Direct Loans for the second half of the Summer 2023 semester should disburse to her account around July 10, 2023. ******* regulations require institutions to issue credit balances resulting from ******* Student Aid within 14 days.  
  
  DeVry has a process that allows a student to request a potential credit balance when ******* Student Aid is applied to their upcoming session charges. On June 13, 2023, DeVry left ************* a voicemail and sent her an email informing her of this option and asking her to call back to discuss this option in further detail. DeVry has not received a call back from ***************
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20183963
  
  I am rejecting this response because: She is lying I never got a call from anyone I've been calling them asking them to give me my money sine June 1, 2023 I told them my laptop battery went out and I desperately needed the money and they have been giving me the run around the email they sent me about my money are the emails I attached. Why would she lie unless they are trying to steal my money?
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 06/22/2023

  The ombudsman said that they were applying my loan to my next semesters classes but here is proof that is a lie they are getting ANOTHER two checks from Federal Student Aid on the 3 of July for those fees which will leave them owing me $3,000.
  
  
  Thank you,
  ***********************

  Business Response

  Date: 06/29/2023

  June 29, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:***********************
  File No.: 20183963
  
  Dear Sir or Madam:
  
  This letter is in response to Ms.****** ****** June 22, 2023 reply to DeVry Universitys (DeVry) June 16, 2023 response letter. ************** provided documentation which she believes contradicts the disbursement schedule provided in DeVrys prior response.
  
  As indicated in DeVrys prior response, Ms. ****** July 2023 tuition charges posted to her account on June 5, 2023, leaving ************** with a balance of $2,295.60. The screenshot of the Federal Direct Loan Disclosure Statement that ************** provided states The actual disbursement dates and amounts may be different than the dates and amounts shown below. DeVry disburses Federal Direct Loan funds in Week 2 of the session. Ms. ****** Federal Direct Loans for the second half of the Summer 2023 semester, which begins on July 3, 2023, should disburse to her account around July 10, 2023. Once Ms. ****** Federal Direct Loans and ******************** her estimated credit balance will be $1,634.40. Federal regulations require institutions to issue credit balances resulting from Federal Student Aid within 14 days.  
  
  DeVry has a process that allows a student to request a potential credit balance when Federal Student Aid is applied to their upcoming session charges. On June 13,2023, DeVry left ************** a voicemail and sent her an email informing her of this option and asking her to call back to discuss this option in further detail. On June 27, 2023, ************** spoke with DeVry and requested this option.************** was sent the request form and it was returned and approved the same day. Ms. ****** request is currently in process.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******* loan has been discharged due to Total Permanent Disability. Ive reached out to DeVry several times and spoke to several people to have them update my record at the **************** student aid but my complaint fail on deaf ears.

  Business Response

  Date: 06/09/2023

  June 9, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:*************************
  File No.: 20131979
  
  Dear Sir or Madam:
  
  This letter is in response to the June 1, 2023 complaint ***************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ******* concern to be that her Federal ******* loan was discharged due to Total Permanent Disability and DeVry has not updated her credit report to reflect that.
  
  On ***** 27, 2023, DeVry received a notification from the ********** of ********* that Ms. ******* Federal ******* Loan had been discharged. DeVry utilizes University ****************** (UAS) as their loan servicer for ******* Loans. On May 1, 2023, UAS processed the Total Permanent Disability (**************.
  
  On May 22, 2023, **************** emailed DeVry a copy of her discharge paperwork. DeVry responded the same day indicating that DeVrys internal loan servicing system has been updated with that information and that DeVry would submit the update to the ************************** System (*****).
  
  Reporting to the credit bureaus and the ***** is done on a monthly basis. Since Ms. ******* discharge was processed on May 1, 2023, the monthly reporting for ***** had already been submitted. Ms. ******* discharge will be included in the May reports sent to ******** and *****. The May ***** report was sent on June 8, 2023. The May ******** report is expected to be sent around the 17th-18th of June. Once received, ******** typically takes about three (3) weeks to update and ***** can take up to 60 days to process updates.
  
  DeVry began processing Ms.******* ******* Loan discharge four days after receiving the notification from the ********** of *********. Ms. ******* discharge information was included in the May report that was sent to the ***** and will be included in the May report that is sent to ********.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ****************************************************
  

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devry Online university fees for 2021 paid out. In 2022 I only took trial period and cancelled out the Devry online and Devry confirmed over telecon that the concerned is cancelled out. Then they started sending bills for classes in 2022 that were not taken. Being a full time student in a University in 2020/2021/2022/2023 it is not possible to be student of Devry Online University also. If it is not possible to take classes from Devry Online it is not possible if that is the case Devry should not impart any online classes before taking the full fees. Fees of 2021 paid out no classes taken in 2022.

  Business Response

  Date: 06/05/2023

  June 5, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:*************************
  File No.: 20098718
  
  Dear Sir or Madam:
  
  This letter is in response to the May 24, 2023 complaint ***************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands ****************** concern to be that DeVry is sending bills for courses which **************** states that she did not take.
  
  On July 2, 2021, **************** signed an enrollment agreement for Non-Matriculating students starting in the July 2021 session that began on July 5, 2021. DeVry records show that **************** utilized cash to pay for her tuition and fees.
  
  **************** completed courses in the July 2021 and November 2021 sessions. **************** was enrolled in courses for the January 2022 and March 2022 sessions but dropped the courses prior to starting.
  
  On October 28, 2022, **************** called DeVry and requested to be registered for COLL148 and SOCS185 for the November 2022 session that began on October 24, 2022. On October 29, 2022, **************** called DeVry and requested to add two additional classes to the November 2022 session, SOCS335 and LAWS310. **************** was advised to log in and begin immediately. **************** stated that she would log in later that day. On December 1, 2022, DeVry called **************** to remind her to pay her outstanding bill for the November 2022 session. **************** stated that she would pay her bill that night.
  
  DeVry records engagement and attendance in online classes based on completion of academic events throughout the session. DeVrys academic engagement and withdrawal policies are outlined in pages ******* of DeVrys 2022-2023 academic catalog (Attachment 1). Students who do not complete an academic event in an online course for 14 consecutive days are withdrawn from that course.
  
  On December 8, 2022, DeVry attempted to call **************** to remind her to participate in her LAWS310 course, as she had not completed an academic event in this course since November 30, 2023. DeVry was unable to reach ****************. On December 15, 2022,**************** was withdrawn from her LAWS310 course due to a lack of engagement. Based on ****************** last date of attendance being in Week 6 of the session, she is not entitled to any tuition refund. DeVrys tuition refund policy can be found on pages ******* of DeVrys 2022-2023 academic catalog (Attachment 2).
  
  **************** last completed academic events for her COLL148, SOCS185 and SOCS335 courses on December 4, 2022. The November 2022 session ended on December 17, 2022, which was 13 days after *************** last completed an academic event in COLL148, SOCS185 and SOCS335, so *************** was not withdrawn from those courses and she received final grades in each of those courses. ****************** attendance (Attachment 3) and unofficial transcript (Attachment 4) are attached for review.
  
  **************** was registered in 4 courses for the November 2022 session at her request and did actively attend those courses through Week 6 of the session. **************** acknowledged that she would pay her outstanding bill. The charges on ****************** ledger (Attachment 5) are valid and **************** is responsible for her outstanding balance.      
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DeVry is breaking the law by mis-leading students in order to continue to make a profit off of them. They are refusing my Diploma which I worked very hard to achieve and suggested I retake classes I already passed ( paying them more money).I have been patient, and still No Reply from this money hungry school. Id like to inform all students or students considering to attend this school to think twice about it.The **** and the representatives ( and those I have spoken to on the recorded line) have mis-led me from the beginning of this term.In an email from the school **** it stated that if I received a B+ or greater in my last 3 classes that I would have met the requirements needed for Graduation.This was completed. I received a B+, A, and A-, and now the school has denied me my Diploma.This school is a joke and should be sued for breach of contract and withholding scoring information. This school needs to award me My Degree or I am taking them to court for lying. I have all my documentation ready.Give me my Degree or Give me My Money Back Liars!

  Business Response

  Date: 05/17/2023

  May 17, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  ************************************************************************************************
  **********************************************************************************************
  
  Re:***************************
  File No.: 20018188
  
  Dear Sir or Madam:
  
  This letter is in response to the May 4, 2023 complaint ******************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands ************** concern to be that DeVry is not issuing her diploma and requiring her to repeat courses that she already passed in order to meet the graduation requirements. Additionally, ************** alleges that she earned the grades that DeVry previously told her that she needed to earn in her last three courses in order to meet the graduation requirements.  
  
  On May 29, 2020, ************** signed an enrollment agreement for the Master of *********************** program starting in the July 2020 session that began on July 6, 2020. DeVry records show ************** used Federal Student Aid to pay tuition and fees during her enrollment.
  
  DeVrys graduation requirements are outlined on page 133 of the 2022-2023 academic catalog (Attachment 1). One of those requirements is to achieve a cumulative grade point average (CGPA) of **** or higher. On January 9, 2023, DeVry completed a graduation audit for *************. At the time, ************** had a CGPA of **** and was not meeting the minimum CGPA for graduation. On January 10, 2023, ************** received an email from ********************************* stating that she needed to earn at least a B+ in her remaining three courses, ACCT503 in the January 2023 session and, FIN510 and MGMT601 in the March 2023 session. ********************************* also explained in that email that ************** GPA still may not be high enough to meet the graduation requirement.  
  
  ************** earned a B+ in her ACCT503 course, an A- in her FIN510 course and an A in her MGMT601 course. Those grades brought ************** CGPA to a ****, which did not meet the graduation requirement of a 3.0 CGPA. On May 3, 2023, ************** spoke with DeVry regarding her CGPA and asked to speak with ********************************* but ********************************* was unavailable. On May 4, 2023, ************** called DeVry and was told that she could retake a course in which she earned a lower grade in order to raise her CGPA. ************* requested to speak with a manager. No manager was available so ************** was told that one would call her back.
  
  On May 5, 2023, ************** spoke with ********************************* who apologized for the miscommunication on Ms. ********* requirement. ************** was given two options for courses to retake in order to raise her CGPA. ************** elected to retake INTL500 for the May 2023 session, which began on May 1, 2023. DeVry will be covering the cost of the tuition and fees for the May 2023 session. ************** INTL500 professor will be working with her on any work that she missed during the first week of class.************** will still be able to participate in the virtual graduation ceremony in June that she signed up for. DeVry sent the attached letter to ************** (Attachment 2) summarizing the resolution.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

  Customer Answer

  Date: 05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; however the school did charge me for the course when they were supposed to cover the tuition.  They are supposed to issue a refund back to my loan servicer.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 2022 ************************* my child registered for online classes with Devry University with the option of auto cancellation with non-participation. ************************* is a student at *** , ******, **. ****** informed that she won't be participating in online classes with Devry University via phone call and email. But Devry University keeps on sending the bill on the billing address and put pressure on students to pay for something which was not undertaken. Enclosing 3 documents. Copy of letter mailed to Devry University Feb 20, 2023 , *** receipt used for mailing to Devry Feb 20, 2023 and latest bill being sent by Devry University. Phone call on settling the concerned issue have not closed this.

  Business Response

  Date: 04/28/2023

  April 28, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:*************************
  File No.: 19984547
  
  Dear Sir or Madam:
  
  This letter is in response to the April 26, 2023 complaint Mr. ************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands ****************** concerns to be collection attempts made by DeVry to his daughter, *************************.
  
  DeVry cares about student privacy and complies with the **************** Rights and Privacy Act of **** (*****).***** prohibits postsecondary institutions from sharing certain information from student Education Records with parties other than the student without consent. **************** has not provided DeVry with a ***** release for **************** and DeVry is unable to provide any information to ****************. DeVry will send **************** an email with the ***** release attached, should she choose to complete it.    
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ****************************************************
  

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19984547
  
  I am rejecting this response because:
  ************************* is studying at *** and busy. As a request Please don't disturb any student that have not undertaken course in 2022 as stated.
  Sincerely,
  
  *************************

  Business Response

  Date: 05/05/2023

  May 5, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  *******************************************************************************************
  **********************************************************************************************
  
  Re:*************************
  File No.: 19984547
  
  Dear Sir or Madam:
  
  This letter is in response to ****************************** April 28, 2023 reply to DeVry Universitys (DeVry) April 28,2023 response letter.
  
  As indicated in DeVrys previous response, **************** has not provided DeVry with a ***** release for **************** and DeVry is unable to provide any information to ****************. DeVry has sent **************** an email with the ***** release attached, should she choose to complete it.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my journey with Devry in 2019 after being given incomplete/incorrect information that I would be able to complete my degree in less than 3 years. Here I am a little more than 4 years later under insane amount of financial stress due to the lack of transparency during the initial onboarding. I thankfully recently started receiving some financial assistance from my work which has been helpful, but Devry has managed to miss to submit the invoice for the March session which is threatening to delay the capability of me being able to sign up for my remaining classes and graduate at the beginning of next year. I did everything on my end to make sure that my sponsorship letter have always been submitted on time, and the voucher not being submitted to Guild was not my fault, Devry has communicated to me that they will not contact Guild and that I will have to request a reimbursement. Which is the email I received from Devry when they stated their mistake and asked me to contact Guild to ask them to send me the funds so I can then pay the funds into my student account.

  Business Response

  Date: 05/04/2023

  May 4, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  ************************************************************************************************
  **********************************************************************************************
  
  Re:***************************
  File No.: 19968345
  
  Dear Sir or Madam:
  
  This letter is in response to the April 22, 2023 complaint ******************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ******* concern to be that DeVry did not invoice her employer by the required deadline causing a delay in payment for the March 2023 session. **************** also alleges that DeVry refuses to attempt to rectify this error, instead requiring her to request tuition reimbursement from her employer.  
  
  On August 21, 2018, **************** signed an enrollment agreement for the Bachelors in ******************** Systems program starting in the September 2018 session that began on September 3,2018. DeVry records show **************** used Federal Student Aid, institutional aid and tuition assistance to pay tuition and fees during her enrollment.
  
  Beginning in the January 2022 session, **************** began using tuition assistance through her employer,**************. ************** utilizes Guild, a third-party service to manage their tuition assistance program. Part of the process for payment includes the student submitting a signed voucher to DeVry each session that the tuition assistance is being utilized. The voucher includes instructions on how to submit the voucher as well as the deadline for submission.
  
  The March 2023 session began on February 27, 2023. On March 22, 2023, **************** spoke with DeVry regarding her outstanding balance. **************** stated that she completed her paperwork for her March 2023 course through her employer for tuition assistance. On March 30, 2023, *************** spoke with DeVry again regarding her outstanding balance. **************** stated that she emailed her signed voucher to her assigned Student Support Advisor (SSA) on February 13, 2023. That same day, Ms. ******* assigned SSA confirmed that she had received the voucher and provided it to DeVrys billing team. On April 5, 2023, DeVry sent **************** an email stating that the deadline for submitting the March 2023 voucher to Guild had passed. In the email, DeVry informed **************** that she could submit a request to Guild for tuition reimbursement for the March 2023 session and then make a payment to DeVry once she received the reimbursement. **************** called DeVry that same day and the same information was relayed to her. On April 12, 2023, **************** spoke with DeVry and was informed that she was unable to register for any future sessions until her March 2023 tuition charges had been resolved. On April 17, 2023, DeVry sent **************** an email with options for additional funding. On April 21, 2023, **************** contacted DeVry and was told that the tuition reimbursement process was between **************** and her employer and that DeVry could not assist with this process.   
  
  DeVry acknowledges that the delay in receiving the voucher was the result of a DeVry error. On May 1, 2023, DeVry contacted Guild and requested to submit an invoice for Ms. ******* March 2023 course. Guild approved this exception. DeVry will invoice Guild for Ms.******* tuition charges for the March 2023 session and **************** will not have to submit a request for tuition reimbursement. DeVry apologizes for any inconvenience that this may have caused *****************
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

  Customer Answer

  Date: 05/14/2023

   
  Complaint: 19968345
  
  I am rejecting this response because:
  
  the issue is still yet to be resolved. Since receiving the response by DeVry i have received two phone calls by Two different student advisor contacting me for updates on my current May session. When asked if i wanted to register for classes after May i brought it to their attention that the outstanding March session has still not been settled yet & so far every other student advisor i have spoken to ** let me know registering would have to be put on hold until it is paid. One of them let me know that it could take approximately 1 month for the payment to reflect. As of right now i am very unhappy with the turmoils DeVry put me trough emotionally, mentally and physically. The issue of the misinformation given to me at the very beginning was also never addressed which has now caused me to potentially not being able to afford the remaining 8 classes.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/22/2023

  May 22, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  ************************************************************************************************
  **********************************************************************************************
  
  Re:***************************
  File No.: 19968345
  
  Dear Sir or Madam:
  
  This letter is in response to ************************* May 15, 2023 reply to DeVry Universitys (DeVry) May 5, 2023 response letter. DeVry understands that **************** is concerned that the billing issue is still unresolved. Additionally, **************** is concerned about her prior complaint regarding being told that her program would take less than 3 years to complete was not addressed.
  
  DeVry submitted the invoice for Ms. ******* March 2023 session to Guild on May 1, 2023. DeVry expects to receive payment from Guild before the end of May. On May 12, 2023, DeVry spoke to **************** regarding registration for the July 2023 session. **************** stated that she wanted to wait until the invoice for the March 2023 session is processed before registering for the July 2023 session.
  
  Pages ***** of DeVrys 2018-2019 academic catalog that was in effect at the time of Ms. ******* enrollment outlines the program details for the ******************** Systems program (Attachment 1).The normal time to complete the program is 4 years, assuming enrollment in ***** credit hours per semester and attending 2 semesters per year. There are many factors that can extend the time it takes to complete a program, including taking fewer credit hours, taking sessions off or having to repeat courses. *************** has repeated 5 courses due to not earning a passing grade. Ms. ******* unofficial transcript is attached (Attachment 2).
  
  **************** is approaching the maximum tuition reimbursement available via Guilds policy of $5,250. *************** is also at her aggregate loan limit and is no longer eligible to borrow Federal Direct Loans. In order to register for the July 2023 session, *************** will need to consider utilizing alternative financing options to pay for her tuition and fees such as a payment plan, private student loan or grants or scholarships. DeVry has reached out to **************** to outline the options for future registration as well as financing options.  
  
  DeVry again acknowledges the error that caused the delay in invoicing Guild for Ms. ******* March 2023 course and apologizes for any inconvenience that this may have caused ***************. The error has been resolved and DeVry has sent the invoice and expects payment by the end of May. DeVrys catalog lists an estimated time to complete a program, however, the amount of time can vary based on several factors including transfer credit, amount of credit hours completed each semester,taking sessions or semesters off and repeating courses. **************** is approaching her maximum tuition reimbursement with Guild and will need to determine alternate financing options in order to register for the July 2023 session.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devry Incorporated claims I have a pending balance of $1,553.15 for classes taken 2021-2022 under school ID: *********** did not attend. I did not register to return/ accepted grants /promos or any classes during that time. I had expressed that I was going through a lot. The pandemic death were increasing, I had to travel back and forth for the care of my elderly family members who later passed away and its very overwhelming trying to recap all this after all the grieving and depression *** had to cope with. Just a few days ago, i reached out to Devry again, to the lady who I last spoke to when I was going through all this. Her name is ***********************| Collections Specialist, Student Accounts, she did not even try. Simply referred me to Please contact ************************** at ************ for further assistance. They clarified that they do not correct anything, they are collection agency only. Please help me, I can provide travel, doctor notes and anything else that *** help. I do not owe this institution anything and thanks to their unethical practices whenever I decide to return to school it will not be here.

  Business Response

  Date: 04/28/2023

  April 28, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  ************************************************************************************************
  **********************************************************************************************
  
  Re:Milerka ********
  File No.: 19955965
  
  Dear Sir or Madam:
  
  This letter is in response to the April 19, 2023 complaint *********************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ********* concern to be that she has an outstanding balance for classes taken during the 2021/2022 school year, but she was not enrolled DeVry during that time.
  
  On April 27, 2020, ******************** signed an enrollment agreement for the Bachelors in Management program starting in the May 2020 session that began on May 4, 2020. DeVry records show ******************* used Federal Student Aid and institutional aid to pay tuition and fees during her enrollment.
  
  ******************** remained enrolled from the May 2020 session until the July 2020 session and then resumed enrollment for the November 2020 session and January 2021 session that began on October 26, 2020 and January 4, 2021 respectively. This period of enrollment occurred during the 2020/2021 school year. On January 11, 2021, ******************** called DeVry requesting to withdraw from the January 2021 session. Ms. ********* withdrawal was processed on January 12, 2021 with January 6, 2021 as her last date of attendance (LDA). Page ******* of DeVrys 2020-21 academic catalog that was in effect at the time of Ms. ********* withdrawal outlines DeVrys refund policy (Attachment 1).
  
  Based on Ms. ********* LDA, she was responsible for 10% of her January 2021 tuition as her LDA occurred during Week 1 of the session. ******************** had a remaining balance of $299.15 for the January 2021 session. This was in addition to the outstanding balance of $1,295 for the November 2020 session. The $41 difference between her November 2020 and January 2021 session balances ($1,594.15) and current account balance (************ stemming from a $41 credit balance check that was issued to ******************** on June 5, 2020. The check was never cashed and subsequently voided. The check was reapplied to a balance ******************** incurred after the check was issued. ******************* did not attend DeVry after the January ******************************************************************* ********* account since the January 2021 session.
  
  On December 2, 2021, Ms.********* outstanding balance of $1,553.15 was transferred to ********** Systems for collections due to a lack of payment. This balance was incurred while ******************** was enrolled at DeVry. ******************** was not enrolled at DeVry during 2021-2022 school year. Ms. ********* ledger is attached for review (Attachment 2). Ms. ******** can contact ********** Systems for assistance with paying this debt at ************.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

  Customer Answer

  Date: 04/29/2023

   
  Complaint: 19955965
  
  I am rejecting this response because: I withdraw from Devry and any further involvement with them, because I was dealing with serious family problems. The check when I noticed it was already 90 days passed and since it was only $41.00 credit I didnt bother calling them to reclaim it. Due to all the inconvenience and hassle I just focused on getting my mental health back in order to begin rebuilding my life again. Even returning to a normal routine a work has taken me a while, I am still seeing a therapist and strongly believe Devry is trying to take advantage of a very vulnerable time in my life.  Why was I enrolled again after withdrawing? I recall how pushy repeating to me how much I CAN do this or that while I felt at the time as if I was failing apart. I am a one woman army, theres no additional income helping me around here and I support my son with his education, so as much I am trying to understand their reasoning I cant. This was done intentionally and with malicious intent to steal from someone who already is down and is barely making it.
  
  Sincerely,
  
  ****************

  Business Response

  Date: 05/05/2023

  May 5, 2023
  
  Better Business Bureau of ******* & Northern ********, ****
  ************************************************************************************************
  **********************************************************************************************
  
  Re:************************
  File No.: 19955965
  
  Dear Sir or Madam:
  
  This letter is in response to ******************** May 1, 2023 reply to DeVry Universitys (DeVry) April 28,2023 response letter. DeVry understands ******************** has an additional concern about being enrolled after she withdrew.
  
  As indicated in DeVrys previous response, ******************** was not enrolled after the January 2021 session. All future enrollment was dropped when ******************** withdrew from her January 2021 course. Ms. ********* outstanding balance of $1,553.15 was due to tuition charges for the November 2020 and January 2021 sessions. ******************** has not incurred any tuition charges beyond the January 2021 session.
  
  On December 2, 2021, Ms.********* outstanding balance of $1,553.15 was transferred to ********** Systems for collections due to a lack of payment. This was not a new tuition charge, it was the outstanding balance ******************** incurred while enrolled in the November 2020 and January 2021 sessions at DeVry.  ******************** can contact ********** Systems for assistance with paying this debt at ************.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************