Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMa C
Date: 06/07/2023
1 starMa C
Date: 06/07/2023
I called to find out where my tech was, the tech was supposed to be at my house between 8:00- 1:00 and it was now 1:30. I was hung up on 4 different times. When I finally spoke to a person with an answer the tech had a medical emergency. BUT NO ONE CALLED ME TO TELL ME OR TO RESCHEDULE. I asked to speak with a supervisor it took 3 more phone calls to even get a person to even be told I could talk to a supervisor, I was promised the supervisor would call me back within the next half hour. Well *************************************************************************************************************************** his job. He said several times my problem was taken care of and I told him no it was not taken care of. He said he took my complaint and would take care of it internally. When I asked to talk to his boss he told me he was the highest person I could talk to. I asked for an email address and he said that was not allowed. He said my problem was taken care of someone would come out next week not next month. But someone should of come out the other day. Which I already took a whole day off and I should not have to take another day off. Also I never received an apology. My time is just as important as your time. Very disappointed in the customer service and how you treat people. I do hope and pray everything alright with the tech who had a medical emergency.
Oncourse Home Solutions
Date: 06/08/2023
Hi *******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 06/08/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromUvonne H
Date: 06/06/2023
5 starsUvonne H
Date: 06/06/2023
Great service, very professional and on time the tech explained everythingOncourse Home Solutions
Date: 06/07/2023
Thanks for the feedback, ******.Review fromDorothea S.
Date: 06/06/2023
1 starDorothea S.
Date: 06/06/2023
I called ******* Home Solutions in May that my ac had gone out and that it was 84 degrees in my home and asked that a tech come out to rep*** my ac, they promised me someone would call to make an appointment, today is June 6 and I have not heard from anyone yet. I called them six times and have not heard from anyone yet. The service is the worst. I have had PHS for more than 15 years and I pay a Large amount of money for the service. I had to pay King *** and Heat ****** to fix the problem.I have records of the calls and a reciept for the rep***, I WANT MY MONEY reimbursed and compensation for my troubles ( two Months).Oncourse Home Solutions
Date: 06/07/2023
Hi ********. For assistance with any questions or concerns you may have, please visit ** online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromKarla C
Date: 06/05/2023
2 starsKarla C
Date: 06/05/2023
Never had an issue with this company, very satisfied until the other day. **************** Rep tried to upsale the surge protection. I didnt really need it, but it was offered to me for $12.00 per year. I agreed. When I received my bill it was $43.00 higher. When I called to question the increase they said it was because they added on the surge protection and it automatically renews contract and they charge the difference. So instead of bill being $1.00 more it was $43 higher. They failed to let me know by adding something they charge u the difference and it restarts contract. The only person happy about this is the customer service rep that upsold and got commission! Disappointed since I only had $50 to spend on groceries to feed my kids for the week and now only have $7.00. They robbed meOncourse Home Solutions
Date: 06/07/2023
Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 06/07/2023
Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 06/15/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDemetrio F
Date: 06/05/2023
4 starsDemetrio F
Date: 06/05/2023
Quick response to our request to look at our dryer / washer combo. The contractor deemed they could not be repaired. Initiated paper work for a refund up to the approved limit. The refund was processed timely.Oncourse Home Solutions
Date: 06/08/2023
Thank you for the feedback, ********!Review fromLouise W
Date: 06/05/2023
5 starsLouise W
Date: 06/05/2023
Very happy with their service..called for furnace and the repair man was here in about 2 hours. We have this service for the last 15 years with no problems. One year we had them out here 3 times during the winter with no problems..**************Oncourse Home Solutions
Date: 06/07/2023
Thanks for the feedback, ******!Review fromMelanie R
Date: 05/20/2023
1 starMelanie R
Date: 05/20/2023
I called in for a service that I pay monthly for and was rudely, refused that service due to a Sales Representative stating that they were updating the service on 5-20-23 @1-15pm. He was the most Rudest person. With. I form of care about the service I was asking him to provide or the job he was supposed to produce I believe ALL calls are recorded and really wish this call would be looked over and they would rethink his employment status.Oncourse Home Solutions
Date: 05/22/2023
Hi *******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 05/25/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDominique C
Date: 05/10/2023
1 starDominique C
Date: 05/10/2023
I issued my claim last year in July turned my paperwork in in August. A manager there called me on 12/01 telling me I would receive my reimbursement within **** business after attempting to send the checks to two different addresses and never receiving them. It is now MAY of the following year and I still have no checks no direct deposit no answers nothing! I always received an email stating my claim was past 30 days when all I did was resubmit my direct deposit information since the checks were not coming to my address. This company is fraud! Called last Monday to speak with the manager that called and left me that voicemail wasnt able to speak with him and havent received a call back at all telling me whats going on. Its all a bunch of lies and no one is doing their due diligence because if they did I wouldve never received that email saying my account is past dude if the only issue has been me not receiving the checks I was already approved for!Oncourse Home Solutions
Date: 05/11/2023
Hi *********. A customer care representative will be reaching out to you shortly for assistance. Thanks.Oncourse Home Solutions
Date: 05/18/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromCheryl L
Date: 05/08/2023
1 starCheryl L
Date: 05/08/2023
I have been paying for this service for years, first on our furnace the i put a new one in, pivotal did not install, I wanted to cancel the service and was told I couldn't. So I switched to the ** replacement. I bought the highest amount for to get **** towards a new **. Then I go to claim and they said it's only a **** reimbursement. Still waiting to hear from the guy they sent out. 2 months now. Very disappointed. May file small claims for the monies I paid in to it.Oncourse Home Solutions
Date: 05/09/2023
Hi ******. For assistance, please visit ** online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative regarding your reimbursement. Thank you.Review fromAnthony K
Date: 04/29/2023
5 starsAnthony K
Date: 04/29/2023
Good service, although sometimes it's a wait for a service appointment. Fast reimbursement on unrepairable appliances. Good claim experience over the last 5 years: replaced air conditioner, hot water heater, dryer, and 2 washers.Oncourse Home Solutions
Date: 05/01/2023
Thanks for the feedback, *******.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.