Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromTammy S
Date: 07/17/2023
1 starTammy S
Date: 07/17/2023
Terrible service and after I canceled continue to bill *****. Waited 2.5 months for my garage door reimbursement money I pd up front, had company send complete itemized detailed service bill i pd. and was told No they are not paying even though I had full coverage. The kicker is I went 24 hrs with no service to my home no calls, no emails because they are under no contract with a garage door repair business. The company they gave me the number to call to get my unit fixed laughed and replied they are under no contract with Pivotal. I was finally told after numerous call to find my own company..This place has poor customer service, no communication and definitely lack of fluent English speaking customer support...I'm out alot of money and highly suggest noone use them. *************************
Oncourse Home Solutions
Date: 07/18/2023
Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 07/18/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromArnold B
Date: 07/13/2023
5 starsArnold B
Date: 07/13/2023
The service tech come on time did check everything to do with my A/C, cleaned what needed to be cleaned, changed my filter and did a very great job.Oncourse Home Solutions
Date: 07/14/2023
Thanks for the feedback, ******!Review fromthomas w
Date: 07/13/2023
1 starthomas w
Date: 07/13/2023
Poor service. And horrible customer service.The service rep. would not pay attention to my reason for discontinuing my policy. He just kept reading my coverage to me telling me what a great deal I have. I couldn't get a word in I got so frustrated I said cancel it and hung up. I was told I wasn't very professional, So I corrected him letting him know I'm the customer. By canceling this contract I saved a large amount of money per month and I signed with a highly-rated national company.Its understandable why they have low ratings on other review sites.Oncourse Home Solutions
Date: 07/14/2023
Hi ******. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thanks.Oncourse Home Solutions
Date: 07/18/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromFrank R
Date: 07/12/2023
5 starsFrank R
Date: 07/12/2023
I have been dealing with this company for almost 20 years and have always received prompt professional and courteous service. ************Oncourse Home Solutions
Date: 07/13/2023
Thanks for the feedback, *****!Review fromElizabeth J
Date: 07/08/2023
1 starElizabeth J
Date: 07/08/2023
The last time I called was for an Air Conditioner Repair (central) I was given an appointment which I told them I was a senior, then they change it to be more immediate. But the joke was on me. They never showed up when I called them at 8:30pm they said you appointment is from 5-9 and its not 9:00pm yet. They told me to call back at 9:00. So why didnt they tell me the. That they were not coming, yes they called dispatch and Pivotal told me that dispatch was closed and I should call back at 7:00 am the next morning which was Saturday. Well I did and two things happened. The first agent gave me an appointment which I had to accept. However I called back within 2 hours to verify the date and time and found out that the agent had never put the appointment in the system. I asked for a supervisor and I was told someone would call me back and that was over three weeks ago. What kind of call center never has a supervisor? My problem is not with the professional service technicians that come out. Always had great work, did everything that they were supposed to do, offered suggestions for to avoid service calls, just professional and experienced. My biggest problems is with my initial point of contact. They dont listen, there is always a party in the background and they as far as I am concerned intentionally do things to irritate the customer. Talk about poor customer service. That call center has to be the worst.Oncourse Home Solutions
Date: 07/10/2023
Hi *********. Your review and contact information have been shared with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 07/10/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromAntoun S
Date: 07/07/2023
1 starAntoun S
Date: 07/07/2023
Its a very bad company. I have been with them for a very long time and last year they serviced my air condition unit and they charged me over 600 dollars for parts and they said it should be OK this year. My air condition was not working and when I called them, they said they made a decision last year not to fix it so my son called and he talk to one representative and ask him. Why were you charging my mom for a whole year for something that you are not gonna fix and he said that the customer or your mom has to call and cancel the service. So he asked the representative how with my mom know that you guys made a decision not to fix the air condition are you recall? How would the customer know that thats your job to tell the customer that you are not going to fix the air condition the minute you make the decision not charge them a whole year and then when they need service you tell them no we decided less youre not to fix your service. There is a scam and they are thiefs and they took my money. They are nothing but scammers and thieves. And then my son asked to talk to a supervisor they wouldnt give him one there. He asked for the name of the person that was talking to. He wouldnt give him his last name and he said who is that the supervisor they wouldnt give him anything then two weeks later a supervisor called me and he offered me to give me half of what I paid and I said no and he said he will talk to my son and he never did **** today and thats about three weeks agoOncourse Home Solutions
Date: 07/08/2023
Hi ******. For assistance, please visit ** online at ********************************************** and click on the "Click to Chat" tab on the right to speak with a customer service representative. Thank you.Review fromMatt W
Date: 07/07/2023
5 starsMatt W
Date: 07/07/2023
Great technician, friendly and kept us updated on his findings. Was able to get the parts needed and came back same day at 7pm to do the repair.Oncourse Home Solutions
Date: 07/08/2023
Thanks for the feedback, ****!Review fromLisa C
Date: 07/07/2023
1 starLisa C
Date: 07/07/2023
The reimbursement department is the worse its been months and I have still not been paid. *** traveled to the office signed papers gave them everything they asked for and still have not been paid. I recommend that you find another warranty copy because this one is not the one for you.Oncourse Home Solutions
Date: 07/08/2023
Hi ****. For assistance, please visit ** online at ********************************************** and click the "Click to Chat" tab on the right to speak with a customer service representative. Thank you.Review fromApril M
Date: 06/21/2023
1 starApril M
Date: 06/21/2023
I have complete plumbing , I put in a claim on May 28th for emergency service and today is June 21st and I still don't have my issue fixed. I hear excuse after excuse . I have called 40 to 50 times they give me appointments and nobody shows up over and over. They have cost me days off and a high water bill from a broken faucet. When I do call I have to wait on the phone forever to get the issue addressed and then nothing. Last week they didn't show up and told me the tech went home for the day. They rescheduled for today and didn't show up saying the tech had an emergency. Now I'm on the schedule for tomorrow but I don't believe they will show up. I am going to call a plumber and pay out of pocket now that Pivotal Home Solutions has wasted my time and money for almost a monthOncourse Home Solutions
Date: 06/22/2023
Hi April. For assistance, please visit ** online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromCathy B
Date: 06/12/2023
1 starCathy B
Date: 06/12/2023
I would not recommend this company. When we had issues with our furnace, all they did was make a few calls for us. Our furnace went out during the winter on a Friday, and we were told we would have to wait until Monday to get service. We are seniors, and this was a hardship. Fortunately, we had a fireplace to help,and our pipes didn't freeze in the meantime. We had to replace our furnace with no help from Pivotal Home Solutions. We decided to cancel our contract with Pivotal a few weeks later on 3/13/23. This comes to the real reason I'm leaving this negative review. When we cancelled our contract, we were told it would take 4 weeks to receive the check for the balance of our remaining contract. It is now 6/12/23, 3 months later, and we still have not received our check. I have made several phonecalls politely explaining our dilemma. I have been given dates by staff and managers as to when we will receive the check, and these dates have come and gone. When I called today, 6/12/23, I was told I would have to wait another 4-8 weeks. I told the representative that this was unacceptable. He spoke to his boss again and came back to say I would receive the check in 5 to 10 days. This is a very unprofessional company. BUYER BEWARE!Oncourse Home Solutions
Date: 06/13/2023
Hi *****. For assistance, please visit ** online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.
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