Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromRussell H
Date: 02/26/2025
1 starRussell H
Date: 02/26/2025
************ is a rip-off. They quoted one price and once you get your bill it will be higher price and add on pricing.I signed up for heating n cooling at $***** for a years 12 months starting 8-28-24. 1. *****. 9-16-24 2. ***** 10-15-24 3 *****. 11-12-24 4. *****. 12-12-24 5. *****. 1-13-25 6. *****. 2-14-25 Totalling ****** and I should have paid $125.80 ************ will argue the agreement they quoted also you will never talk with anyone to solve your problem of being overcharged. They will send you from one person to another to frustrated you. I was overcharged $199.53 they will never recognize any wrong doing or mistakes on their part.Pivotal Home Solutions is one of the worst company's ever for home protection of any kind. Totally disappointed Totally dissatisfied stay away they're Crooked.
Oncourse Home Solutions
Date: 03/17/2025
Please reach out to us at *************************************************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.Review fromBobbie B.
Date: 02/24/2025
1 starOn Friday February 21,2025 I contacted Oncourse Home Solutions around 11:45pm/12:00am to notify them I had a water leak. They entered my claim information and told me I should get a call back within 4 to 24 hours. I said what am I supposed to do in the meantime time. They said I don’t know. Maybe shut the water off to your home. I said do you know the temperature out side? That is not an option. No response. I called the plumber in the morning, they said the couldn’t come out till Monday. Sorry that won’t work. Called Oncourse back gave me another plumbers name. They aren’t open on Saturday. Called again to see if I could self pay and be reimbursed. We will call you in 4 hours. No response. My water issue is getting worse. Called again. We are escalating your issue. Same plumber from Saturday called and said we can get you in on Monday. Not gonna work. Called back just get me approved for self pay. It is now Sunday February 23,2025 and they still have not resolved my water issue or given me approval for private pay. I pay them too much money to be treated like this. I am done with the disrespect, the lies, the laziness, the lack of fallow through. To take care of their customers.Review fromKathy B
Date: 01/11/2025
1 starKathy B
Date: 01/11/2025
Not even one star If I can minus 5 starts No heat no answers for Ive five days and still counting **************** and communication is zero No call back no answers to questions No answer on if parts are ordered or how long it takes to get parts Have spoken to 6 people in 5 days and its 30 degrees in my house 1-11-25 In *******Oncourse Home Solutions
Date: 01/13/2025
Please reach out to us at *************************************************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.Review fromNayesha W
Date: 12/30/2024
1 starNayesha W
Date: 12/30/2024
I recently moved into a new house. The come turn the gas off before I could switch it into my name because they said its been on for a long time but not in anyones name but Nipsco. Its winter right. They tell me I have to wait 6 whole days before somebody can come turn the gas back on and that they have holidays on Tuesday 12/31 and Wednesday 01/01 and they cant come out until Thursday. Nobody has a holiday on 12/31 they make up there own holidays while we sit in the cold. The temperature will be in the 30s and they expect people to wait for them in the freezing cold! This is unacceptable! I am writing the governor about this!Oncourse Home Solutions
Date: 01/03/2025
Please reach out to us at *************************************************************************************, text us at ************, or visit us online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about our coverage. Thank you.Review fromHolland F
Date: 12/16/2024
1 starHolland F
Date: 12/16/2024
Worst service ever! Pivotal was so much more efficient than this new company. They set appointments and never show them try to say they called but no answer and when I verify my number that has no phone numbers shown because no one ever called. If they want take your money on the plans they offer, they should just let people know that they are a scam company who lies to customers with a consistently. Stop lying and meet your appointment dates. People dont have time to waste while they dont arrive!!Oncourse Home Solutions
Date: 12/19/2024
Please reach out to us at *************************************************************************************, text us at ************, or visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review fromSharon H
Date: 11/13/2024
1 starSharon H
Date: 11/13/2024
After having various warranty services through Pivotal Home Solutions, I cancelled my service last week with Oncourse. I had never had a problem until I filed a claim for a sewer cleanout 4 weeks ago. First company never showed up or called, second company came but did not do sewers, next company did washing machine drain only, and last company declined the job and did not advise me of this. During the last 3 weeks, I made numerous calls to Oncourse only to be told that they were looking for a provider for my claim and that I needed to give them ***** hours to do this. While there is not an option to speak to a supervisor, they offered me a 50% reduction on all of my services for my inconvenience. Asked them "Why would I take that offer if I can't even get service from them at full price?" Never received any updates from them and I was always the one inquiring what was going on. Last phone call I made to them I was told that the plumbing company was booked up and they didn't know when they could get someone out here. SERIOUSLY!!!! Cancelled my service and told them that I was not paying them another cent because they are unable to provide service to me. If they can't find providers for services that they offer, they should not offer these services. Since cancelling my services, I have received 4 emails from them stating that they are actively looking for a provider for my claim. I would not recommend Oncourse since they seem to not care if they take care of their customers or not. I am asking that you credit your last charge of $52.13 off of my last ************ bill since you are not able to fulfill my claim.Oncourse Home Solutions
Date: 11/15/2024
Hi ******. Please reach out to us at ******************************************************** text us at ************, or visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review frommubbashar s
Date: 10/24/2024
1 starmubbashar s
Date: 10/24/2024
This is the most horrible company I have ever dealt with. If I were you i stay away from this company. I am trying to buy off my water heater lease, and my home closing date is October 30th, 2024. They cannot help with that and said it will take them 30 days to process the invoice, and they can't take the payment before. In the buyoff letter it is mentioned " If you need to make the payment before you receive the invoice, please call 1-XXX-XXX-XXXX to make the payment over the phone or visit our website at ********************************** and utilize our online payment system option. Guess what! After calling and waiting 45 minutes, not only representative denied me to help me with process and I need to wait 30 days. I do not know but in this modern age, what kind of company is this which cannot process a lease buyout payment on the same day when I have received the buyout payment form with the amount on it. The word disappointment can't even describe feelings.Oncourse Home Solutions
Date: 10/27/2024
Hi *********. Please reach out to us at ******************************************************** text us at ************, or visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review fromArnold M
Date: 10/21/2024
1 starI did not apply for Pivotal Home Solutions and they automatically enroll me in my Nicor Gas bill. I was surprised that my Nicor gas bill was high and when I called them, I found out that they enroll me without applying. Its against the law to include this on my bill without my permission. I need help on taking this out on my Nicor Gas bill. I want to request to block this companyReview fromKa S
Date: 10/16/2024
1 starI have had their service since I purchased my home. Trying to schedule my yearly inspection is next to impossible. The statement says to use the one line chat. That tells you to call. Trying to get through to them is next to impossible. Unless you have hours to wait on hold.
Terrible customer service. I used the warranty once. It took an act of congress to get a service guy to come. He didn’t show. It was below freezing. Then had to fight to get the work covered. I had to pay up front another vendor to fix my heat.Review fromKelly H
Date: 10/02/2024
1 starKelly H
Date: 10/02/2024
I signed up for a power surge warranty ($10,000) since March of 2022. i had a power surge that wiped out some appliances and other electronic devices. I filed a claim with Oncourse Home Solutions, and they told me that I had to get my own electrician or qualified professional to come and validate the claim with the equipment/appliances that were faulty. It took me a couple of weeks to do this as well as I was required to pay for all the replacements. I submitted all the paperwork into Oncourse and on August 8, 2024. They told me at first it would take 4-6 weeks from the day I submitted the claim. On September 25th, I receive an email stating they needed the electrician's contact number in which I responded to them shortly with the phone number by email. I called on October 1st to learn that not only was my case denied but it was closed. They had closed my case on September 30th. I have tried several times to contact the claims department but they have no phone number and the only way you can reach them is by email. Even their front representatives cannot contact them through phone. This is terrible service and I have done everything they have asked of me. I feel this company is a hoax and beware!!! I have tried to speak to a supervisor, and they state there is no supervisor on site. I was told if I cancel my service now that I would negate my claim which I don't understand if I have paid for this service when my power surge went out, why would this not be covered from that coverage period. Again I feel this company is a hoax because all they want to do is sell you a plan and when you have a claim, they wait a long period of time to respond and then give you the run around while you are still paying for a plan. I plan on getting my legal counsel involved in this at this point. Do not do business with this company because they are misleading and do not follow through on their contracts.Oncourse Home Solutions
Date: 10/03/2024
Hi *****. Please reach out to us at ******************************************************** text us at ************, or visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.
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