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Business Profile

Machine Tools

Chervon

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chervon has 6 locations, listed below.

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    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/14/2021 ordered an EGO Brushless Self-propelled Electric Lawn Mower from Lowes. Mower is under warranty by EGO, but in order to get this mower repaired under warranty there is only one number to call EGO customer service at which is **************. Been trying for days and no one ever answers.... just keeps you on hold for hours. I want mower repaired while under warranty, but need info from EGO as to how to go about this and where to take it.

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a leafblower 530 from Ace Hardware. I have a problem with the battery. Ego WILL NOT answer the phone or retune a call. So there is no way to remedy this.

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lawnmower self-propel stopped working. Brought the lawnmower to authorized repair center ***** small engine work order **** on 8/11/23 and paid $60 for inspection. ***'s Small Engine worked with ego tech support to get it repaired under warranty as the lawnmower was about 3 years old and has a 5-year warranty. The *** boards were replaced, and the transmission motor replaced. Lawnmower would still not work. Ego Tech Support advised on a replacement. Spoke to ***** and they said that ego would send out a replacement lawnmower and refunded me the $60 inspection fee. I spoke to Ego on 9/20/23 and the representative said that it needed to be approved by their management and would take ***** business days after approval. Called back on 10/22/23 and was told the same thing. I explained to them that I was previously told this in a previous call. They said someone should call me back later that day or early today. I received no call and want Ego to honor their warranty replacement. Case# ******** is with ego.

    • Initial Complaint

      Date:10/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early September 2023. My Lawnmower stopped working. It was due to the battery charger, which I spoke to customer service and they confirmed it was the problem and stated it was covered by the warranty and said they would send one out to me. Now, a month in a half later. I have tried calling them dozen times, left messages, emailed them, to absolutely no response. So their "Warranty" doesn't really matter if you cant get a hold of them nor get a replacement part. in any sort of timely manner.

    • Initial Complaint

      Date:09/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a brand new lawn mower, Self propel doesn't work. I am a seventy year old man, I need the self propel to work. I was told maybe they can arrange to have it fixed. I don't want to wait months for a lawn mower. This is not right.I called Ego a week after getting the mower. I was told by their representative that they would just send me a new one and I would return the broken one. After waiting I called , now everything is changed.

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to get EGO to honor their warranty of their product for the last two months. I first contacted them, provided my information, and explained the issue. Despite having the manufacturing date printed clearly with serial codes on my battery - they said that without original proof of purchase they would not be able to honor the warranty. This was not expressly advertised when purchased, but I asked if a credit card statement showing the purchase from an authorized retailer would be sufficient - to which they agreed.This was then provided after querying my credit card company, and *** confirmed receipt. Then my case was marked closed. I assumed that this meant that the battery would be shipped, but nope - it just meant they closed my case. No resolution, no communication, nothing. So I contacted them back. I was rudely met with that my case was opened and a new battery would ship and I would receive notification that it was shipping in the future. I asked how long this typically takes, and was told no estimate could be provided. How long should I be expected to wait for EGO to honor a warranty claim, and to also show accountability for poorly manufactured batteries that dont last the warranty period? I asked to speak to a Supervisor and was met with a rude response, then told that one would call me back. At this point, I dont think that will occur because even as it stands - I do not see progress being made unless I am hounding them to do it. I also dont trust that this product will work if / when I do even receive a replacement battery - if that ever occurs.

    • Initial Complaint

      Date:09/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Ego 56V trimmer. On third use, original line ran out. We began loading new line according to instructions.Pushed the auto load button, but it loaded slowly and was clicking. Blue ************** came out and motor got very hot. Took battery off & returned to store. Told to call Ego customer service. Got a hold of a man who was hard to understand. After several questions, my husband apologized & asked to speak to someone easier to understand. The rep was offended, but agreed to have someone call back. A second rep called & asked what time of day and outside temperature it was when this happened. Not relevant. Long story short, rep wanted copy of ***************** of trimmer head, but wouldnt give us an email or phone # to send it to, he sent an email, but we didnt receive it. They spelled it wrong. I gave him my email with ******************** He spelled my email wrong. I repeatedly asked for an email or number. He finally gave me a phone # to send pictures to, which I did. He offered to replace the trimmer, but told me to call the store for a refund, although I had repeatedly told him the store told us to call him. This whole situation was handled very badly, & was so frustrating. I tried to send an email to Ego, but the email didnt work. Extremely bad customer service. Cant get a hold of the actual ********************* get manager names, only said someone would call back. Raised many red flags. We would like our money back.

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      String Trimmer taken in for warranty repair Case # ******** on June 26th 2023. After speaking with the Tech at Northern Tool, he explained that *** was not working to resolve the problem. Efforts to contact EGO numerous times, has resulted in a dead end. I would like to have a replacement string trimmer or a refund of my purchase price , plus, the bench fee from Northern Tool for diagnosis of the problems.

    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a string trimmer from EGO. They continue to manufacture other trimmers. but stopped supporting the model I have. I need a replacement part that is discontinued. They have customer support that one is supposed to call, but there is no answer on that line.

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought an Ego weed trimmer in Spring of 2022. In June of 2023, the trimmer quit working. We called Ego Customer Support and they told ** to take the trimmer to the repair shop they required. The repair shop ****** ******* was in *********, ****** which is 35 miles from our home. We took the trimmer to the repair shop on July 7, 2023. The repair shop determined that replacement parts were needed. The repair shop called Ego and the replacement parts were sent to the repair shop. The repair shop replaced the parts on our trimmer and the trimmer still did not work. The repairman called Ego and told them that the trimmer was not fixable and Ego agreed to send us a new trimmer. After contracting ********************* we were told that a new trimmer would be sent. On July 31, 2023, we were told that it would take 2-3 weeks before the order for a new trimmer could be processed. We were told that the reason it takes 2-3 weeks is that the order has to be approved by upper management. At this point I asked for a supervisor to contact me. On August 2, 2023, I received a call and email from *****, a supervisor for Ego Customer Support. He asked that I contact him through email. I have done so several times. After the first contact, he answered one time that he has not heard anything. He has not returned any emails. I then tried calling Ego Customer Support again and talked to *******. She informed me that she was unable to check the status of my order and said her supervisor would be in at 12:00 pm that day and would call with an update. No call was ever made. I have called every week since then and am on hold for over an hour with no one taking the call. They have the option of leaving your number and they will call you back. No Answer. I used my husband's phone also to try to get a call back. Nothing. Ego Case Number is ********. Product Name: ST1500SF Ego String Trimmer. Product SN: NST11204232445X. Thank you.

    Chervon is NOT a BBB Accredited Business.

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