We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Videographer

Petit Four Films LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Videographer.

This business has 2 alerts

Complaints

This profile includes complaints for Petit Four Films LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Petit Four Films LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 66 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1799 to Petit Four Films to *************** on August 13, 2022. They were completely unresponsive weeks before the wedding and then canceled the day before the wedding. They filed for bankruptcy and have yet to issue a refund, despite their contract stating they would.

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My partner and I are requesting a refund for our booked wedding on January 15th, 2023. We paid $1,699 on January 27th, 2022 for them to be ***************** for our wedding and we were informed on October 5, 2022 they would not be providing the service and would be issuing us a refund in a timely manner per our contract. They have not contacted us about our refund after we attempted to reach out to them on several occasions.

    • Initial Complaint

      Date:12/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/22/21 I signed a contract for this company to film our wedding on August 20, 2022 for $1990.00 ************ filed chapter 11 in July continued to take our money but never provided us with our video. They did send someone to film that day but we are unable to reach this person and the company wont speak to us to tell us how to retrieve our video that we paid for. This is very upsetting because this company knew they were doing wrong. They even tried to sign my friends up to film their wedding coming this February knowing they werent even in business anymore. They have left many couples like ourselves in this awful situation. Id like my video or a refund

    • Initial Complaint

      Date:12/19/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Petit Four Films was our wedding ********************* We pre-paid in full for a Videography package. On the wedding day, everything appeared smooth. However, Petit Four Films never paid the videographer, who in turn is not providing the footage. Petit Four Films must either provide us our wedding footage which we paid for, or pay the videographer so that he can provide us the footage. I have emailed 5 times and called at least **************************************** routes to a spam number. They are unresponsive to email. They are a FRAUD! Never do business with anybody ever connected to them, you will regret it.

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fiance and I booked this company on June 13, 2022 and paid $1699 in FULL as they ran a deal if we paid in full. The videographer never contacted us and we had to find out via *** 7 news that they filed for bankruptcy. The company promised to conduct videography services for our wedding on August 18, 2023, which they obviously will not be doing. We have reached out for a request for refunds and their automatic reply indicates that they will issue refunds but don't have a timeframe in which we will receive them. We since filed a dispute with our credit card company, which was denied because the dispute wasn't filed within their 60 day timeframe, which would have been impossible because I could not predict that the company would file for bankruptcy. Since we paid in full and will not be receiving their services, we would like a full refund on the card that we purchased the package on.

    • Initial Complaint

      Date:12/15/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wedding date was July 30th 2022. We paid them $1200 in full in April 2022. The wedding was filmed and we were told a physical copy for our hour long video would be sent, we received a 30 second digital teaser video and never received the physical copy of the full video as promised and paid for. My wife is incredibly upset and this is not how business should be, refund email for this company has been shut down and we want our pre paid fee back in a Refund.

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Petit Four Films in 2020 to do our wedding videography on November 12, 2022. Months before our wedding we found out from our wedding coordinator that Petit Four Films had filed for bankruptcy. Without our wedding coordinator I'm not sure if we would have found out before our wedding and would have been stood up on our wedding day with no video. Unfortunately Petit Four Films had already been paid in full for the video and we have sent multiple emails to their refund email which has now been discontinued and is no longer in service. We are out $2,000 that we want to get back for services not rendered.

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Petit Four Films in 2020 to do our wedding videography on November 12, 2022. Months before our wedding we found out from our wedding coordinator that Petit Four Films had filed for bankruptcy. Without our wedding coordinator I'm not sure if we would have found out before our wedding and would have been stood up on our wedding day with no video. Unfortunately Petit Four Films had already been paid in full for the video and we have sent multiple emails to their refund email which has now been discontinued and is no longer in service. We are out $2,000 that we want to get back for services not rendered.

    • Initial Complaint

      Date:12/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid Petit Four Films $1,399.00 for videographer services. The company filed for bankruptcy before our wedding and informed us that we will be getting a full refund. It is also in our contract that we signed that we will be receiving a full refund if they cancel our services. We have not been issued this refund and have been unable to get in contact with anyone from this company in order to assist with this. They provided emails on their website ********************************* and **************************************************** if we wished to get a refund but we have yet to get any response from either email. We have also tried to reach them via several phone numbers but have not been able to reach anyone. They have not reached out to us in anyway in order to provide us with some information. We have reached out to our bank and they have also been unable to assist with the matter. We were informed to reach out to the BBB for assistance to get our full refund.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 27th Saturday Petit Four Films filmed my and my wife's marriage. We paid in full and have yet to receive the raw nor edited footage. We have reached out to the company multiple times with no response. Please help! This footage means so much to us to have had all of our family together and celebrate this moment in our lives! Sincerely, *************************** Cell ************ - feel free to call whenever available 24/7

    Petit Four Films LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.