Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second correspondence I have gotten from Pavilion Payments. It must either be a scam or someone stole my name and address, since I do not participate in any kind of gambling. If they are a legitimate business, they must have an original debtor who gave my name and address. If not, please help me stop this scam. Thank you.

  

  Business Response

  Date: 05/02/2025

  **** **********
  ************************************************************************
  BBB CASE NUMBER: 23269713
  Our Account Number: VIP Preferred Number: *********** / ******
  
  Dear **** **********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.08.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   **** **********
  Address: ***********************************
  Phone Number: X** X** 3008
  Current Bank Name on File: NEW YORK COMMUNITY BANK
  
  On 12.08.2024, there was one transaction processed each for $6,900.00 through our organization and was processed through our VIP Preferred Check Cashing Program through BETSARACEN.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- *********************** per our Terms of Service. On 12.12.2024, the transaction was returned to our organization by ************************ as INSUFFICIENT FUNDS
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 05.02.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and submitted a request to our third-party recovery agency to cease all recovery efforts.Please be assured that there is no financial liability associated with **** ********** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I have never had an account at the bank mentioned, so that proves it was fraud. Thank you for your efforts.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company stating a limit increase, but i don't have an account with them. I wish to resolve before any financial transactions occur.

  

  Business Response

  Date: 04/28/2025

  ****** *****
  ************************************************
  ******************
  BBB CASE NUMBER: 23248952
  Our Account Number: VIP Preferred Number: ***********
  
  
  DEAR ****** *****,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 04.15.2025, there was an enrollment processed through our client **********************. In addition, the bank information captured at that time was-****** FIBERS FCU account number ending **********.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 04.28.2025, our risk management team was notified for further evaluation and assessment. As of 04.28.2025, the VIP Preferred account was closed per the patron of records request.
  
  
  If you have any other inquiries, please do not hesitate to contact our organization.
  
  Sincerely,
  Pavilion Payments Check Services, LLC 

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you all for your prompt and swift resolution to this issue.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I got a text message from Draftkings which I deleted as I had no contact with them. A while later I get a collection letter from Pavillon Payments saying I owed $500.00. I do not

  

  Business Response

  Date: 03/03/2025

  ***** *******
  *****************
  *******************
  BBB CASE NUMBER: 23008905
  Our Account Number: VIP Preferred Number: *********** / ********
  
  Dear ***** *******,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On *****.2025, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ***** *******
  Address: *************************************
  Phone Number: X** X** 7044
  Current Bank Name on File: *******************
  
  On 01.10.2025, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through DRAFTKINGS.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- ******************* per our Terms of Service. On 01.16.2025, the transaction was returned to our organization by *******************.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ******* and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Pavillion Payments saying I owed $495 for an insufficient funds check to a casino in **********. Having never been to **********, I called them back and said this was fraud and I'm not responsible. They said they'd mail me a fraud form to complete and would stop the attempt to collect. When the form arrived it required me to get a police report and a notarized document saying this was a forged check. Given the money never came from my account, nothing was stolen from me, so how can I file a police report for money stolen from a casino? Given my credit is locked, no one can open an account without me unlocking the credit. How can they ask me to endure the cost and hassle of a notarized document when I was never involved? Any casino that takes a check from an account opened in my name without requiring identification or doing a credit check, only requiring an email and an address, and is check number zero is taking crazy risks, What more red flags could they have ignored? I should not be required to jump through these hoops to clear the collection. Please clear this collection from my name and credit report.

  

  Business Response

  Date: 03/03/2025

  ***** *****
  *************************************************************
  ******************** CASE NUMBER: 23003784
  Our Account Number: VIP Preferred Number: ************ / ********
  
  Dear ***** *****,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 02.09.2025, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ***** *****
  Address: ****************************
  Phone Number: X** X** 3093
  Current Bank Name on File: *************
  
  On 02.10.2025, there was one transaction processed each for $495.00 through our organization and was processed through our VIP Preferred Check Cashing Program through *******************
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file-TELHIO CU  per our Terms of Service. On 02.13.2025, the transaction was returned to our organization by **************
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Our organization requests a police report and or a notarized affidavit of forgery because it serves as a verifiable document(s)that the incident occurred, allowing them to take necessary actions like reversing fraudulent transactions, closing accounts, or initiating dispute processes, which can be crucial for protecting the customer and provides evidence that the fraud is legitimate.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ***** and the VIP Preferred account has been closed. In addition, our organization has no intent to report any information to the three main credit reporting agencies as this is not a standard business practice.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28, 2025 I received by mail a notice of debt collection from Pavilion Payments Check Services stating I owe $525. The notice states a debit for ******* on January 21, 2025 was returned because of invalid account number. I have NEVER participated in online gambling, and have never given my debit card number or account numbers or authorized ANY form of gambling. This is a scam and a fraudulent debt collection. Please remove my personal information from all records and stop all collection efforts.

  

  Business Response

  Date: 03/03/2025

  ****** ***********
  ************************************************************
  BBB CASE NUMBER: 230034
  Our Account Number: VIP Preferred Number: *********** / ********
  
  Dear ****** ***********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.26.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   LAURIE  ***********
  Address: **************************************
  Phone Number: X** X** 0150
  Current Bank Name on File: INTESA SANPAOLO S.P.A.
  
  On 01.21.2025, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through *******.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- INTESA SANPAOLO S.P.A per our Terms of Service. On 01.24.2025, the transaction was returned to our organization by **********************
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ****** *********** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 2 letters from Pavilion Payments Check Services LLC. claiming that I used their services via some type of bogus charge at an establishment called BORGATA. I have never heard of BORGATA. They are claiming that I owe them $500 plus $25 service charge. They are threatening to turn me over to a third party collection agency if I don't contact them immediately. I checked my bank and no charges were ever rejected as stated in the letter. This is why I know this is a FRAUD/SCAM case! I need them to cease and desist from sending me any further letters on this matter. I also respectfully request that a written statement is included stating that I owe nothing. I have also contacted my ********************* and filed a complaint with them as well on this matter. Thank you in advance and I will await your response.Sincerely,***** ******

  

  Business Response

  Date: 02/24/2025

  ***** ******
  *******************************************************************************
  BBB CASE NUMBER: 22978485
  Our Account Number: VIP Preferred Number: *********** / ********
  Dear ******* ********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.24.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ***** ******
  Address: *******************************************************
  Phone Number: X** X** 1874
  Current Bank Name on File: ESL FCU
  
  On 01.13.2025, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through *******.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- ESL FCU  per our Terms of Service. On 01.16.2025, the transaction was returned to our organization by ******* as ACCOUNT CLOSED.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ****** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple letters from Pavillion Payment Check Services saying I have unpaid electronic debit authorized to a casino. I did use the casino app at one time but all payments were made before using services. The letter says unable to locate account and that in owe them $500. I have never used a credit to utilize these services and have no idea how I could owe them money. I want these threats to third party collections to stop

  

  Business Response

  Date: 02/24/2025

  *** *********
  *******************************************************
  BBB CASE NUMBER: 22977418
  Our Account Number: VIP Preferred Number: ************ /  SALK1991
  
  Dear *** *********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 07.25.2023, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   *** *********
  Address: *****************************************************
  Phone Number: X** X** 5283
  Current Bank Name on File: MONROE COUNTY COMMUNITY
  
  On 01.08.2025, there was one transaction processed for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through EAGLE CASINO &SPORTS.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file-MONROE COUNTY COMMUNITY per our Terms of Service. On 01.14.2025, the transaction was returned to our organization by *********************** as NO ****/UNABLE TO LOCATE.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 02.24.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. In addition, the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating that I owed $25.00 and an additional $25.00 service charge for a check which was returned for insufficient funds for payment to the ********************. I have never used a check, only my debit card or a credit card. all of my payment to the ********** have been processed by my bank and credit card companies. This is a fraudulent charge which I would like removed from any account with ****************** which I have never applied for.Please take care of this asap. Thank you

  

  Business Response

  Date: 02/14/2025

  ******* St *******
  ********************
  ***************** 02893
  BBB CASE NUMBER: 22937098
  
  
  Our Account Number: STGF7
  
  
  
  Dear ******* St *******,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 01.29.2025 the patron of record enrolled in our VIP Preferred Program. For your review, we have attached the enrollment record within our operating system. During the time of enrollment, the following information was captured within our operating system:
  
  Name: ******* ST *******
  Address: *******************************************
  Phone Number: xxx-xxx-9220
  Email:  **************************
  Bank Name enrolled in our Services: *********** 360
  
  In addition, on 01.29.2025, the patron of record accepted our terms of service which we have included as an attached and a welcome email was generated to  ************************** on 01.29.2025. On 01.29.2025, there was one transaction for $50.00 and on 01.30.2025 there was another transaction for $25.00 processed by the patron of record. Subsequently, our organization guaranteed the transaction for our client ******************** and funded the patron of record per our terms and services. In addition, per our terms and conditions we debited the patron of records bank account -*********** 360 the next business.For your review, we have also attached the transactional information captured within our operating system for the associated values that were guaranteed by our organization.
  
  Per our standard operating procedures and our terms and service, one transaction for $25.00 was returned by the patron of records bank - *********** 360 for INSUFFICIENT FUNDS.
  
  Upon representment, the transactions processed originally by the patron of record on 01.30.2025 for $25.00 have cleared the patron of records bank and we have not received any subsequent returns as of 02.14.2025. 
  
  As 02.14.205 and per the request received, we have closed the VIP Preferred Account and have notated our operating system that the patron of record has reported this matter as fraud.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22937098
  
  I am rejecting this response because: I did not see the emails you sent regarding this complaint I had filed as they went to junk in my email. Here are copies of my $25 transactions, they were not returned for insufficient funds
  
  Sincerely,
  
  ******* St *******

  

  Business Response

  Date: 02/27/2025

  ********************************
  ********************
  ***************** 02893
  BBB CASE NUMBER: 22937098
  
  Our Account Number: STGF7
  
  Dear ******* St *******,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  We are in receipt of your subsequent communication received by our organization as of 02.27.2025.
  
  Upon representment, the transactions processed originally by the patron of record on 01.30.2025 for $25.00 have cleared the patron of records bank and we have not received any subsequent returns from the bank we have on file ************ 360 as of with no balance outstanding as of 02.27.2025. 
  
  If the original transaction in question was not conducted and acknowledged by the patron of record, they can dispute the transaction with their bank. Subsequently, the patron of records bank will forward the unauthorized return to our organization. If the time frame to dispute the transaction with the patrons bank is not feasible, our organization can initiate reimbursement to the bank account- *********** 360  that was utilized during the enrollment process.   
  
  As 02.14.205 and per the initial request received, we have closed the VIP Preferred Account and have notated our operating system that the patron of record has reported this matter as fraud.
  
  In addition, we have assigned a dedicated manager to assist with any other inquiries.  Below is their information:
  Name: ******* *****
  Phone Number: ************
  Email: ************************************************************************************
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 03/01/2025

   
  Complaint: 22937098
  
  I am rejecting this response because:
  It appears to me the the $25.00 was paid by my *********** account and I still received a bill sent through **** for that money. Also if my account is cleared my VIP status should not be closed.
  Sincerely,
  
  ******* St *******

• Initial Complaint

  Date:02/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never enrolled or signed up with Pavillion Payments and they are somehow in control of my online ACH banking on ****************, they have also reported to **************** that my credit union debit card was stolen and my credit union has no report, however **************** has PERMANENTLY blocked the debit card from my bank. How did they sign me up and how do I get them out of banking.?MAKE THEM STOP, PLEASE. I have not received any charges from them as I don't have an account with them and don't want to be charged by them in the future. I'm afraid to contact them as it may be conceived as acknowledging a contract. Please help.

  

  Business Response

  Date: 02/10/2025

  2/10/2025
  
  Better Business Bureau ****
  Case Number: 2217963
  Consumer Name: ******* ******
  Merchant ID number:7779572618
  
  Dear BBB Customer Relations Advocate,
  
  ******************************************* Gaming Services **** (formerly Global Payments Gaming Services, **** AKA *****) is a third-party payment processor.? We provide check and ACH guarantee services to Gaming merchants that accept physical and electronic checks (ACH) for services throughout the ************** can enroll in the VIP Check Cashing Program which allows them to link their designated checking account to conduct transactions. These transactions are presented to the bank the following business day for payment. We received your correspondence and have reviewed the facts within our operating system.? 
  
  On 02.01.25 there was a WEB based enrollment with Michigan Lottery for ACH processing with our VIP Preferred Program using a routing and account number. VIP Preferred does not process or have access to 16-digit debit or credit cards for transactions.
  
  The consumer, ******* ******, was presented with the Terms of Service on 02.01.25 at the time of enrollment in the VIP Preferred service.   If the consumer wishes to deactivate the VIP Preferred account, this can be done in writing by sending an email to **********************************
  
  In an attempt to further assist the patron, we have assigned a dedicated manager to serve as a direct point of contact. Their contact information is below:
  
  Name: ******* ******, Senior Manger
  Number: **************
  Email: ****************************************************************************************************
  
  We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  Pavilion Payments Gaming Services ***

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was fraudulently charged $500 on 12/16/2024 and later an additional $25 by Betrivers-OH, my bank denied the charges as fraud. Pavilion Payments Check Services is now trying to collect this fraudulent debt. ******* has denied the charge as fraud. I spoke with Pavillion Payment and told them this was fraud, but now they have sent a letter asking for personal information which my bank and the police department advise me not to respond to as this is a continuation of the fraud.Please resolve this as fraudulent and remove my name from your records.

  

  Business Response

  Date: 02/05/2025

  ******* ********
  ****************************************************************************
  BBB CASE NUMBER: 22898320
  Our Account Number: VIP Preferred Number: *********** / ********
  
  Dear ******* ********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.12.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:    DEBORAH  MONTAGUE
  Address: *********************************************>Phone Number: X** X** 0420
  Current Bank Name on File: ***************, NA
  
  On 012.12.2024, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through BETWAY - OH.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file-***************, NA per our Terms of Service. On 12.18.2024, the transaction was returned to our organization by ***************, NA as INSUFFICIENT FUNDS.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 01.22.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ******* ******** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.