Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 letters from Pavilion Payments Check Services LLC. Claiming that I used their services to obtain funds to play the PA lottery . Whenever I have played the PA lottery I have used Pay Pal or my personal debit card . I did receive fraud alerts several times on attempts to access my account but where caught by my bank thank goodness. I have never heard of these people nor have I ever signed any agreements with them whatsoever. Now I am getting Spam phone calls from them and voicemail messages. They are claiming I owe them $10.00 in one letter and &25.00 in another letter and are adding on fees of $100.00 as service charges. They claim that one incident occurred on 1/15/2025 on this day I was sick all day and throwing up from chemotherapy treatments. On 1/17/2025 was the other date they referred to all I know is that it wasnt me seeking money from them. 

  

  Business Response

  Date: 02/04/2025

  ******* *****
  ****************
  **************************
  BBB CASE NUMBER: 22889356
  Our Account Number: VIP Preferred Number: *********** / ******* - 07
  
  Dear ******* *****,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 01.15.2025, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:    ******* *****
  Address: ***********************************************************************
  Phone Number: X** X** 3602
  Current Bank Name on File: FIRST NATIONAL COMMUNITY
  
  On 01.15.2025, there were two transactions conducted for $10.00 and $25.00 through our organization and were processed through our VIP Preferred Check Cashing Program through PA lottery. On 01.17.2025 there was an additional transaction processed for $10.00. Subsequently, on 01.18.2025 there were four more transactions processed with our client PA lottery each for $10.00.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- FIRST NATIONAL COMMUNITY per our Terms of Service. All the transactions were returned to our organization by ************************ as NO ****/UNABLE TO LOCATE.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased per your request.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.          

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22893957
  
  I am rejecting this response because:
  . I would like a written statement that I will not be responsible for the charges indicated in their letters to me and / or any other charges . I understand as was stated earlier that this has been dispositioned as fraud, but I would still like to see this account closed and my information is no longer valid on this website/link and that all phone calls and voicemails will stop immediately. Also I want it to be known that I do not want this to be on my credit report as this is fraud case.Lastly, I am respectfully requesting that a written statement is included stating that I owe nothing .I thank you in advance and will await your response 
  Sincerely,
  ******* *****

  

  Business Response

  Date: 02/06/2025

  ******* *****
  ****************
  **************************
  BBB CASE NUMBER: 22889356
  Our Account Number: Account Number: **********
  
  Dear ******* *****,
  
  We are in receipt of your second communication received on *****. 2025.  
  
  As stated in our previous communication, please be assured our risk management team was notified for further evaluation and assessment. The accounts referenced have been written off as a loss by organization.
  
  In addition, there is no financial liability associated with ******* ***** and the VIP Preferred account has been closed. Our organization has not reported any information to the three main credit reporting agencies in alignment with the associated accounts. We have also included another attachment for your consideration.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Immediate Action Required Fraudulent Debt Collection Notice To Whom It May Concern, On January 27, 2025, I received a phone call notice of debt collection from Pavilion Payments Check Services, LLC, demanding $500 plus a $20 service charge, for a total of $520. The phone call alleged that someone on 1/9/2025 used a fraudulent bank account in my name at ******** to fund an IGAMING website. I do not have an account at ******** nor do any of my credit reports show any association between my identity and ********. Let me be absolutely clear: 1. I have never participated in online gambling. 2. I do not use a debit card online. The fact that this alleged transaction could not be executed due to "No Account/Unable to Locate" raises serious questions about its legitimacy. If there is no account in my name at this bank, how can this alleged transaction have even been attempted? This is clearly a SCAM, therefore, I will not engage with IGAMING or Pavilion Payments Check Services regarding this fraudulent claim. You are hereby instructed to: 1. Immediately remove my personal information from your records. 2. Cease all collection efforts related to this matter. This is a case of fraud, and any further attempts to pursue this baseless claim will result in the appropriate legal action being taken.

  

  Business Response

  Date: 02/03/2025

  ****** ******
  1605 ****** St.
  **********, **. 46077
  BBB CASE NUMBER: 22889356
  Our Account Number: VIP Preferred Number: ************ / *******
  
  Dear ****** ******,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.25.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:    ****** ******
  Address: ***************************************** 46077
  Phone Number: X** X** 8206
  Current Bank Name on File: ********* NATIONAL AS
  
  On 01.09.2025, there was one transaction processed each for $500.00 through our organization and was processed through our VIP Preferred Check Cashing Program through BETWAY - IN.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file-********, NATIONAL AS per our Terms of Service. On 01.15.2025, the transaction was returned to our organization by ********, ***********.
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 01.24.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ****** ****** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I prefer that my name and address be excluded/blacked out from any publicly posted messages from either the business or the BBB. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 letters from Pavilion payment check services on 1/3/25 stating that I owe $550 on each letter. $500 check amount and $50 service charge. This was for online betting through ****** NJ. I have never set up an account with Betway or had I ever heard of this. My formation was used without my consent which makes this fraudulent. I have called and spoke to the *********** Mr. ****** provided the credit union name and account number that was used. I don't have an account with the bank nor have I ever. I called and spoke with Mrs. ******* at the bank and she also confirmed there is no account in my name . I received a letter today stating I need to file a police report and send a notarized affidavit of forgery. How is it this company is setting up accounts without verifying accounts? I keep my credit locked with Experian to help protect me from fraud. You are hereby instructed to: 1. Immediately remove my personal information from your records. 2. Cease all collection efforts related to this matter. This is a case of fraud, and any further attempts to pursue this baseless claim will result in the appropriate legal action being Taken. I attached all letters received. 

  

  Business Response

  Date: 01/31/2025

  ******* *****
  ************************************************************************************
  BBB CASE NUMBER: 22872824
  Our Account Number: VIP Preferred Number: *********** / ********- 02
  
  Dear ******* *****,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.27.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ******* *****
  Address: ******************
  Phone Number: X** X** 8580
  Current Bank Name on File: MUNICIPAL CU
  
  On *********, there were a total of three transactions processed each for $500.00 through our organization and these transactions were processed through our VIP Preferred Check Cashing Program through ****** - **.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- MUNICIPAL CU per our Terms of Service. On 01.02.2025, all three transactions were returned to our organization by *************
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of *****.2025 our risk management team was notified for further evaluation and assessment. All outstanding balances have been dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ******* ***** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Gaming Services Inc.        

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail for 4 transactions that I did not approve of today 01/24/25 from Pavilion Payments Check Services and I DID NOT APPROVE OF ANY TRANSACTIONS. I got my bank account information stolen and they used it IGAMING FKC and I HAVE NOT USED THIS gaming website nor have spent $505. THIS IS FRAUD AND I DO NOT WANT TO PAY ANYTHING. It does not help that they are not open on the weekends to help with this fraud. I DID NOT APPROVE ANYTHING. They said "NO ****/UNABLE TO LOCATE" WELL DUH BECAUSE IT WAS NOT APPROVED BY ME. I HAVE NEVER HAD ANY DEBT COLLECTIONS BEFORE AND DO NOT WANT TO START. PLEASE FIX THIS. 

  

  Business Response

  Date: 01/27/2025

  ******* Hang
  3429 Gingersnap Ln.
  *******, MI. 48911
  BBB CASE NUMBER: 22820816
  Our Account Number: VIP Preferred Number: ******** - 03
  
  Dear ***** ********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 05.12.2022, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ******* Hang
  Address: ****************************************************
  Phone Number: X** X** 8988
  Current Bank Name on File: *************************
  
  On 01.13.2025, there were Four transactions processed and guaranteed totaling $605.00 through our VIP Preferred Check Cashing Program for our client IGAMING FKC.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- ********************* per our Terms of Service. On 01.16.2025, these transactions were returned to our organization by ************************ as NO ****/UNABLE TO LOCATE.  
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 01.27.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balances were dispositioned into our internal Fraud Queue and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ******* Hang and the VIP Preferred account has been closed. In addition, on 01.27.2025, the ******* Hang spoke with our internal fraud specialist and further guidance was provided to the consumer.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Service, LLC.         

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22855678
  
  I am rejecting this response because I spoke with the fraud specialist and he said he will send me an affidavit to sign and I refuse to sign anything as I do no want to be associated with Pavilion Check Services or iGaming FKC and would like this not to be sent to me as this is fraudulent and should be taken care of without any of my signatures. Also I want it to be known that I do not want this to be on my credit report as this is fraud case.
  
  Sincerely,
  
  ******* Hang

  

  Business Response

  Date: 01/28/2025

  ******* Hang
  3429 Gingersnap Ln.
  *******, MI. 48911
  BBB CASE NUMBER: 22820816
  Our Account Number: VIP Preferred Number: ******** - 03
  
  Dear ******* Hang,
  
  We are in receipt of your second communication received on *****. 2025.  
  
  As stated in our previous communication, please be assured our risk management team was notified for further evaluation and assessment. The accounts referenced have been dispositioned as fraud and we have ceased any recovery efforts. In addition, there is no financial liability associated with ******* Hang and the VIP Preferred account has been closed. Our organization has not reported any information to the three main credit reporting agencies in alignment with the associated accounts. If you receive any information from our organization regarding requests for an affidavit of Forgery, please disregard.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22855678
  
  I am rejecting this response because when I still log onto the ***********************, I still see that I owe $605.00. I would like a written statement that I will not be responsible for these charges, I understand stated earlier that this has been dispositioned as fraud, but I would still like to see this account closed and my information is no longer valid on this website/link. I appreciate your response and your helpfulness. Please fix this as I do not want any of my information on this website or linked to Pavilion Check Services or iGaming FKC.  
  
  Sincerely,
  
  ******* Hang

  

  Business Response

  Date: 01/28/2025

  ******* Hang
  3429 Gingersnap Ln.
  Lansing, MI. 48911
  BBB CASE NUMBER: 22820816
  Our Account Number: VIP Preferred Number: ******** - 03
  
  Dear ******* Hang,
  
  We are in receipt of your Third communication received on *****. 2025.  
  
  Our organization has closed this matter as fraud and there is no financial responsibly to ******* Hang.  In addition, we have included a document stating as such per your request.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.       

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your time and effort; it was greatly appreciated. 
  
  Sincerely,
  
  ******* Hang

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I purchased some online games. they were purchased on the 12Th of January they took the funds out of my account on the 17th I played for games and the charged me 30 dollars fee per game. I was unaware off the high fee's they charge and would like them to credit my account back.

  

  Business Response

  Date: 01/21/2025

  ***** *****
  *********************
  *************************** 30567
  BBB CASE NUMBER: 22826108
  Our Account Number: ********** **********
  
  Dear ***** *****,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 01.12.2025 our organization processed and guaranteed four transactions for our client *****************   and funded our patron of record. Below represents the transaction detail. 
  Date                      Transactional Amount     
  01.12.2025            $20.00
  01.12.2025            $10.00
  01.12.2025            $20.00
  01.12.2025            $20.00
  
  The total value of the transaction that were guaranteed by our organization during this time frame was $70.00.
  
  Subsequently, our organization funded and guaranteed the transaction for our client ***************** and funded the patron of records per our terms and services. On 01.16.2025 all four transactions were returned by the patron of records bank ************* as INSUFFICIENT FUNDS. In addition, our organization assessed a service fee of $30.00 for each transaction that did not clear the patron bank per our terms of services. The total service fee assessed during this time frame was $120.00.
  
  Per our standard operating procedures and our terms and service, each transaction that was returned were processed as claims and subsequently, were sent back as representments to the patron of records bank ******** BANK including the service fees that were assessed by our organization.
  
  Upon representment, the transactions processed originally by the patron on 01.12.2025 cleared the patrons bank.  In addition, the service fees assessed by our organization also cleared the patrons bank for these transactions.
  
  To note, upon enrolling in our service each patron must acknowledge our terms of services before conducting a transaction. Service fee assessment is explained within our terms of services. Acknowledging our terms and service is a requirement and as such,the transactions that were processed could not have been processed without the consent of the patron of record prior to conducting the WEB-based transactions.For your review we have attached our terms of service.
  
  Our organization has agreed to reimburse the service fees that were assessed to the patron as a courtesy.There was a total of four transactions that did not clear the patrons bank account.  Each transaction was assessed a $30.00 fee totaling $120.00 for all four returns. Our intent is to submit and process the reimbursement of $120.00 as a one-time courtesy as soon as possible,however, it may take up to 30 days to receive the refund.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.          

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Immediate Action Required Fraudulent Debt Collection Notice To Whom It May Concern, On January 2, 2025, I received by mail a notice of debt collection from Pavilion Payments Check Services, LLC, demanding $500 plus a $25 service charge, for a total of $525. The letter alleges that an electronic debit was presented to Borgata on December 26, 2024, and further claims the transaction was not executed by my bank due to "No Account/Unable to Locate." Let me be absolutely clear: 1. I have never participated in online gambling. 2. I do not ****** in any capacity, nor do I use a debit card. The fact that this alleged transaction could not be executed due to "No Account/Unable to Locate" raises serious questions about its legitimacy. If there was no account in my name at the bank, how could this alleged debit card transaction have even been attempted? This is clearly a scam, therefore, I will not engage with Borgata or Pavilion Payments Check Services regarding this fraudulent claim. You are hereby instructed to: 1. Immediately remove my personal information from your records. 2. Cease all collection efforts related to this matter. This is a case of fraud, and any further attempts to pursue this baseless claim will result in the appropriate legal action being taken. 

  

  Business Response

  Date: 01/21/2025

  **** *********
  ******************************************************
  BBB CASE NUMBER: 22825611
  Our Account Number: ********
  
  Dear **** *********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.18.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:    **** *********
  Address: ****************************
  Phone Number: X** X** 5145
  Current Bank Name on File: MICHIGAN STATE UNIVER
  
  On 12.26.2024, there was one transaction processed and guaranteed each for $500.00 through our organization through our VIP Preferred Check Cashing Program for our client *******.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- ********************* per our Terms of Service. On 12.31.2024, the transaction was returned to our organization by ********************* as NO ****/UNABLE TO LOCATE.  
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 01.20.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with **** ********* and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.          

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has contacted me regarding an online betting account I did not have anything to do with. I did not apply or authorize the account. An attempt was made to collect $500 from an account that could not be located at the **************** with which I have never had an affiliation. I have been an Illinois Resident for 76 years and have never had a ************* account. This was a totally fraudulent transaction.

  

  Business Response

  Date: 01/20/2025

  ***** ********
  **********************
  **************** 60467
  BBB CASE NUMBER: 22820816
  Our Account Number: VIP Preferred Number: ********
  
  Dear ***** ********,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.23.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:    ***** ********
  Address: *******************************************************
  Phone Number: X** X** 9233 IL. 60467
  Current Bank Name on File: TIOGA STATE BANK
  
  On 12.24.2024, there were two transactions processed and guaranteed each for $500.00 through our organization through our VIP Preferred Check Cashing Program for our client BETWAY - **.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- **************** per our Terms of Service. On 12.30.2024, these transactions were returned to our organization by **************** as NO ****/UNABLE TO LOCATE.  
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 01.20.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ******** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Gaming Services Inc.          

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3, 2025, Received by mail -- notice of DEBT Collection From Pavilion Payments Check Services ****** ** For $500 plus $30 Service charge for a total of $530.00--letter states an electronic debit was presented to ************ - NJ on 12/20/2024. Also states this transaction was NOT executed by my bank due to NO ACCOUNT/UNABLE TO LOCATE. *****Please NOTE: I have N E V E R participated in ONLINE GAMBLING Please NOTE: I was in a BOAT in the ************** in ***** FISHING all day December 20, 2024. AND if NO ACCOUNT was AVAILABLE for my name at SAID bank, WHY DID ************ TAKE the ***** I feel this whole thing is a S C A M. Therefore, I do NOT wish to communicate with BALLYBET or Pavilion Payments Check Services. THIS IS FRAUD- BOTH companies-----IMMEDIATELY E R A S E my name from this *****

  

  Business Response

  Date: 01/06/2025

  ****** *****
  **************************************************
  BBB CASE NUMBER: 22765765
  Our Account Number: VIP Preferred Number: *********** / ********
  
  Dear ****** *****,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.18.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ****** *****
  Address: ******************************************************
  Phone Number: X** X** 2000
  Current Bank Name on File: COMMUNITY RESOURCE FCU
  
  On *********, there was one transaction processed for $500.00 through our organization and this transaction was processed through our VIP Preferred Check Cashing Program through ************ - NJ .
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file-COMMUNITY RESOURCE *** per our Terms of Service. On 12.26.2024,the transaction was returned to our organization by ********************** as NO ****/UNABLE TO LOCATE  
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 01.06.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with  MORRIS BROWN and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Gaming Services Inc.        

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter from Pavilion payments check services stating that I have a debt they are trying to collect that involves BETSARACEN. I have never done any business with that organization. This appears to be fraud from pavilion payments trying to collect money from me Illegally. This company needs investigating by the states Attorney General.

  

  Business Response

  Date: 01/06/2025

  ***** *******
  11 PICAYUNE CT
  **************** 72211
  BBB CASE NUMBER: 22762488
  Our Account Number: VIP Preferred Number: *********** / *********
  
  Dear ***** *******,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 12.18.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ***** *******
  Address: **************
  Phone Number: X** X** 7234
  Current Bank Name on File: GENESEE VALLEY FCU
  
  On 12.18.2024, there was one transaction processed for $500.00 through our organization and this transaction was processed through our VIP Preferred Check Cashing Program through BETSARACEN.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file- GENESEE VALLEY FCU per our Terms of Service. On 12.23.2024, the transaction was returned to our organization by ****************** as NO ****/UNABLE TO LOCATE  
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 01.06.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ******* and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Gaming Services Inc.        

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22762488
  
  I am rejecting this response because:  I have never done any business or had any transactions with Pavilion Payments Check Services, LLC, GENESEE VALLEY FCU, or BETSARACEN ever in my life.  This respnse from Pavilion has false information and they should admit that they have no proof of any such transaction(s).
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/08/2025

  ***** *******
  11 PICAYUNE
  **************** 72211
  BBB CASE NUMBER: 22762488
  
  Our Account Number: VIP Preferred Number: *********** / *********
  
  Dear ***** *******,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  We are in receipt of your second communication received on 1.08.2025. For your review, we have included as attachments of the transactional information, and the enrollment information captured within our operating system in alignment with the dates from our previous correspondence. Based on our organizations risk assessment and the information you provided previously; our organization has dispositioned the transaction as Fraud.
  
  Our risk management team has closed the VIP Preferred Account, and the debtor account has been placed in our fraud queue and as a result, there is no financial liability to the patron of record ***** *******.
  
  We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Gaming Services Inc.        

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22762488
  
  I am rejecting this response because:
  None of this information is correct.  You are a bunch of liars and scammers.
  BBB Can close the complaint. I have no further comment.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was fraudulently charged by Pavilion Payments Check Services and they are trying to collect fraudulent debts. I have (2) separate charges of $2,200 that my bank has flagged as fraud. I contacted the company to let them know but still have debt collection letters coming to my address. The check date is 11/26/2024 The second account is ********** for another $2,200 on the same date.Please resolve both of these accounts and the total of $4,400 was all fraudulent.Thank you. 

  

  Business Response

  Date: 01/06/2025

  ***** *****
  ******************************************************
  BBB CASE NUMBER: 22762348
  Our Account Number: VIP Preferred Number: *********** / ******* and **********
  
  Dear ***** *****,
  
  We are in receipt of your communication received on *****. 2025.  
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
  
  On 03.26.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
  
  Name:   ***** *****
  Address: ****************
  Phone Number: X** X** 9233
  Current Bank Name on File: FIFTH THIRD BANK
  
  On 11.26.2024, there were two transactions processed and guaranteed each for $2,000.00 through our organization through our VIP Preferred Check Cashing Program for our client ************** CASINO.
  
  Subsequently, our organization funded our client and debited the patrons designated bank account on file-FIFTH THIRD BANK per our Terms of Service. On 12.03.2024, these transactions were returned to our organization by **************** as INSUFFICIENT FUNDS.  
  
  Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
  
  Please be assured as of 01.06.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ***** ***** and the VIP Preferred account has been closed.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  
  Pavilion Payments Gaming Services Inc.