Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** sent me a letter in the mail that I never received so I have no idea what they are saying I owe them. I had a failed check from the ******** lottery which has since gone through when they attempted to pull it again with an additional fee. I should not owe anyone money as the funds were withdrawn and I would like to make sure they are not asking me to pay them money. I have not been able to get ahold of them nor even see what the letter was since it was never delivered. Thanks

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the processor for a bill I have to pay each month. I went online and did them and they are staying three payments did not go through. Going through nasty breakup and working on getting rid of our joint finances, I quickly was able to locate two of them and wanted to contact them to pay via debit card. They continue to call and leave voicemails. Then they created an actual physical check that was not mine but had my numbers on it to try and put it though even though when I called them I specifically told them Im being removed from that account as I split from my fianc.I have asked twice if I could get something in writing that shows the full amount owed, broken down (IE; any fees and such) so I can just see it all in one and pay it off. I havent gotten anything yet. I just would like to receive something via email or mail with everything included. Thank you very much!

  

  Business Response

  Date: 01/14/2024

  ***************************
  1204 ********.
  Antioch, **. 37013
  
  BBB CASE NUMBER: 21140692
  
  Our Account Number: ******** - **
  
  Dear ***************************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. 
  
  We have assigned a dedicated manager to assist with any inquiries and will initiate contact with the patron.. Below is the contact information:
  
  
  *************************- Manager
  Email address: *******************************************************
  Phone: ************ 
  
  
  
  Best regards,
  
  ************************;
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  *************************

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two letters that state 11/16/2023 two checks was returned from my bank. I spoke with my back today about any return check in Nov. ******* said no checks was returned. I look at my account and ******************************************* sent two checks to my bank without my permission. They kept my information and took my money without my permission and that is fraud. I don't own a check book at all.

  

  Business Response

  Date: 01/10/2024

  *******************
  *****************************************3121
  *********, **. 30016
  
  BBB CASE NUMBER: 21105456
  
  Our Account Number: ********** and **********: VIP Preferred Number: 7777145149
  
  Dear ****** ***,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 08.03.2019 the patron of record enrolled into our VIP Preferred Check Cashing Program with GEORGIA LOTTERY. On 11.16.2023, there were Two transactions for $25.00 and $30.00 processed through WWW.GALOTTERY.COM and guaranteed by our organization. ***************************** funded our client WWW.GALOTTERY.COM and debited the patrons designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transactions were returned to our organization on 11.22.203 as INSUFFICIENT FUNDS.  In addition, per our terms and services each return was assessed a service fee of $30.00. On 12.28.2023,the returned transactions and service fees were processed as drafts and sent to the patrons bank per our terms and services.
  
  For your review, we have attached the two transactions that were processed and guaranteed by our organization. In addition, we also have included our terms and services.
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have requested a refund to the patron per their inquiry and have dispositioned the two accounts as disputes.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.
  
  

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21105456
  
  I am rejecting this response because:
  
  Sincerely,
  
  Kanikia ***

  

  Business Response

  Date: 01/12/2024

  *******************
  *****************************************3121
  *********, **. 30016
  
  BBB CASE NUMBER: 21105456
  
  Our Account Number: ********** and **********: VIP Preferred Number: 7777145149
  
  
  
  Dear ****** ***,
  
  Thank you again for the most recent information received on 01.11.2024.
  
  Please be assured that we have closed this matter as a dispute. In addition, our organization has initiated a request to refund the patron per their request.
  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a letter in the mail stating I owe this company $60 because my transaction of $10 on the ** Lottery app did not go through. Every time I have added money to my ** Lottery account it has always come out of my bank. This is false information and I should not owe this money. A $50 fee is very unreasonable.

  

  Business Response

  Date: 01/08/2024

  *********************
  82 ********************
  ********, **.41740
  
  BBB CASE NUMBER: 21105327
  
  Our Account Number: ******: VIP Preferred Number: **********
  
  Dear *********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 08.19.2022 the patron of record enrolled into our VIP Preferred Check Cashing Program with IGT GLOBAL SERVICES CORP. On ***** 2023, there was a transaction for $10.00 processed for WWW.KYLOTTERY.COM and guaranteed by our organization. ***************************** funded our client WWW.KYLOTTERY.COM and debited the patrons designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transaction was returned to our organization on 08.18.2023 as INSUFFICIENT FUNDS.  We attempted to contact the patron of record by phone from the time frame of 08.19.2023 12.18.2023 but we did not make any successful contact with the patron of record.  In addition, we mailed the patron our notices to the address within our operating system.
  
  On 12.18.2023, the outstanding item was written off as a loss and placed with a 3rd party recovery agency. 
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have requested the third-party agency to close this item and cease all recovery efforts. Please be assured that our organization has not reported any information to the three main credit reporting agencies.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  Pavilion Payments Check Services, LLC.

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21105327
  
  I am rejecting this response because: the money was taken out of my bank account, I will not give you $60 because you are saying $10 didnt go through when it did. That is a ridiculous amount of money for a fee.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/10/2024

  *********************
  82 ********************
  ********, **.41740
  
  BBB CASE NUMBER: 21105327
  
  Our Account Number: ******: VIP Preferred Number: **********
  
  Dear *********************,
  
  Thank you for your follow-up correspondence which was received on 01.10.2024.
  
  Our organization has ceased all recovery efforts and is no longer pursuing this matter per your previous correspondence disputing the transaction.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  Pavilion Payments Check Services, LLC

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe these charges cleared my bank and this harassment is not legit.

  

  Business Response

  Date: 01/03/2024

  *****************************
  8150 Sleepytime Court
  *********, CA. 48348
  
  BBB CASE NUMBER: 21072397
  
  Our Account Number: ********, **********, ***********, and **********: VIP Preferred Number: **********
  
  Dear **********,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 11.17.2023 the patron of record enrolled into our VIP Preferred Check Cashing Program with POLLARDILOTTERY. On 12.14.2023, there were four transactions for $60.00 each processed and guaranteed by our organization for our client ******** LOTTERY. ***************************** funded our client ******** LOTTERY and debited the designated bank account on file the next business day per our terms and conditions.
  
  All four guaranteed transactions were returned to our organization on 12.20.2023 as INSUFFICIENT FUNDS. Per our terms and service our organization assessed a return fee for $25.00 for each transaction that was returned. On 12.20.2023, our organization sent the return items back to the patrons bank as representments / redeposits. On 01.02.2024, USAA FEDERAL SAVINGS returned all four transactions to our organization.
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that in the interim, we have ceased all recovery efforts and have placed these claims in our dispute queue to allow for the patron to further research and review with their banking establishment. In addition, we have attached all four transactions that were guaranteed by our organization, our terms of service, and the enrollment information captured within our operating system. 
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  ****** Carson               

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two letters from Pavilion Payments Check Services, LLC I was the victim of an account takeover (fraud) on Ocean online casino. The perpetrator withdrew $500 and then $1000 from my *********** checking account which was on file with Ocean Online Casino and I didn't even have this amount in my account. I contacted Capital and had my account frozen, and I locked my card so that no further fraudulent activity could take place. The creditor is claiming that I owe $435.00 and $1035.00 to them. This is absurd as the activity was fraudulent. I would like those claims to be wiped and all communication to cease. I do not want this to be reported on my credit report, either. Thank you.

  

  Business Response

  Date: 12/18/2023

  Kerolous Ferig
  *********************
  *********, ** 07208
  
  BBB CASE NUMBER: 2108906
  
  Our Account Number: ******** and ***********: VIP Preferred Number: 7778968488
  
  
  Dear *************************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 9/20/23 the patron of record enrolled into our VIP Preferred Check Cashing Program with GREENWOOD GAMING & ENTER. On 11.18.2023, there were two transactions guaranteed by our organization for $1,000.00 and $500.00 that were processed at OCEANONLINECASINO.COM . Subsequently, our organization funded our client and debited the designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transactions were returned to our organization on 11.24.2023. The transaction was returned to our organization as INSUFFICIENT FUNDS.
  
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have ceased all recovery efforts and have placed this claim in our fraud queue.In addition, we have closed the patron VIP Preferred account. Kerolous Ferig has been disassociated with any liability associated with these claims. Please be assured that our organization has not reported any information to the three main credit reporting agencies.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  Pavilion Payments Check Services, LLC      
  

  Customer Answer

  Date: 12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kerolous Ferig

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owe this company about $160.00 ,which i was about to pay on the first of December.Someone from this company went into my account and and withdraw over $300.00 without my permission, 0n November the 30th.I call and was told that a credit is due to me for over payment but i have to wait for about thirty for it to be resolve,i spoke to the supervisor ,she promise to call me back ,after two days she never call ,i call and was to told she is in a meeting ,i call again and it saided to leave a message. I would like to have my credit as soon as possible,Thank you.

  

  Business Response

  Date: 12/08/2023

  ***********************
  *********************************
  *****, **. 08638
  
  BBB CASE NUMBER: 20975261
  
  Our Account Number: ********* VIP Preferred Number: 7774603163
  
  Dear ***********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  As of 12.08.2023, we have spoken with the patron and have agreed to refund the patron for any of our service fees that have cleared their bank account and in addition, for the stop payment that was placed by the patron for the $160.00.
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that our organization intends to fully refund the patron as soon as possible.  We have contacted our corporate offices and have asked them to expedite the refund to the patron via ACH to their designated bank account. Our goal is to accommodate this request within 3 business days.
  
  We have assigned a dedicated manager to assist with this process or if the patron of record has any further inquiries and needs further guidance with our organization. Their contact information is below:
  
  Name: *************************
  E-mail address: *******************************************************
  Phone Number: **************       
  
  We thank you very kindly for the opportunity that was created to address your concern and we sincerely apologize for any interruption this has caused *********************** as our ultimate goal is to provide a seamless and uninterrupted service to all our patrons.
  
  
  Best regards,
  
  Pavilion Payments Check Services, LLC

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is in charge of processing a online casinos bank transfers. I meant to use PayPal to transfer the money, I accidentally clicked my bank account. I was a few dollars short, so they considered it a bounced check, and charged me a 40$ service fee. I now own the company 65$ for money I never received in game. They sent me a letter in the mail as a debt collector, and provided me with multiple ways to contact the company to resolve this issue. The phone number, and website on the mailed letter are no longer valid. I had to call 3 different people before I got in contact with the company. They told me they'd be charging my account for the full 65$ tomorrow, and if it wasn't there I'm going to collections. There is nothing visible when you sign up to use this service that states this is the case. They are scamming me, and I refuse to pay. This needs to be looked into. I've attached a photo of the letter I was sent with improper contact information. I believe this is a way to scam people, and sell the debt to another company.

  

  Business Response

  Date: 12/08/2023

  ***************************
  *************************
  *******, **. 19963
  
  BBB CASE NUMBER: 20970787
  Our Account Number: ******** Preferred Number: **********
  
  Dear ***************************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 11.01.2023 the patron of record enrolled into our VIP Preferred Check Cashing Program with ********** GAMING ONLINE. For your review, we have included the enrollment information captured when the patron of record enrolled with our services.On 11.22.2023 there was one transaction guaranteed by our organization for $25.00.Subsequently, our organization funded our client ********** GAMING ONLINE and debited the patrons designated bank account on file the next business day per our terms and conditions. The bank name on file was *********** 360.
  
  The guaranteed transaction was returned to our organization on 11.29.2023 and was returned to our organization as INSUFFICIENT FUNDS. Per our terms of conditions, our organization assessed a returned fee for the transaction.  For your review, we have attached our terms of service and the transactional information that was approved by our organization. In addition, we have attached a full transactional history report that captures transactions approved by our organization and any disbursements that were conducted by the patron of record.
  
  In lieu of the most recent correspondence received through the BBB portal, our organization has waived the service fee assessed for the returned transaction which leaves the initial $25.00 that was guaranteed by our organization which was returned by the patrons bank. In the interim, our organization has placed the account in a do not contact queue.  Please note, our organization has not reported any outstanding balance to the three main credit reporting agencies as this is not a standard practice.  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  Best regards,
  
  Pavilion Payments Checks Service, LLC.      

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20970787
  
  I am rejecting this response because: My issue isn't with the $65 fee. I understand I accidentally used the *** instead of PayPal. $65 is a little rough considering I didn't get any useable currency on the app, but that's all irrelevant. My issue is that I received the letter in the mail, one day before I had to pay it, with false information on it. The website provided linked me to a spam website with nothing but ads, and the phone number listed was disconnected. This is a shady business practice, and people need to know about it. I was intentionally led in a direction that made paying this fee impossible without a third party(********** Casino) getting involved to get me a useable phone number. This can be sent to collections, I refuse to do business with, or pay, this company. I can only imagine how many people have been sent to collections just because they couldn't get in contact with a representative. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/18/2023

  ***************************
  *************************
  *******, **. 19963
  
  BBB CASE NUMBER: 20970787
  Our Account Number: ******** Preferred Number: **********
  
  Dear ***************************,
  
  Thank you very kindly for corresponding with our organization as we received your repose on 12.15.2023 through the BBB web portal.
  
  Please be assured that we have documented your response and your refusal to pay. In addition, we have ceased our recovery efforts.
  
  In lieu of the most recent correspondence received through the BBB portal, our organization has taken the necessary action to research your experience with our Web payment portal and the concern centered around our business phone number being disconnected. To date, we have not had any reports or documented system or enterprise-wide outages. We sincerely apology for your experience.  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  Best regards,
  
  Pavilion Payments Checks Service, LLC.      

• Initial Complaint

  Date:11/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letter from pavilion stating they were trying to collect a debt for pointsbet-** from an account that does not exist. Dating 11/13/2023 from a bank that has been out of business for several years. I have never done any type of gambling and this is definitely a false charge. States the authorized amount was $10 and a service charge of $30 for an amount totaling $40. The letter states I should send them my information disputing within 30 days or they will assume the debt is valid. I do not believe this is a legit company especially after reading all the complaints so I will not be sending them any personal information.

  

  Business Response

  Date: 11/29/2023

  ***************
  79 Township Road
  ************, **. 45669
  
  BBB CASE NUMBER: 20925244
  
  Our Account Number: ******** and *************** Preferred Number: 7779039557
  
  Dear ***************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our *** Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our *** program are granted a seven-day, revolving check cashing limit. 
  
  
  On 11.13.2023 the patron of record enrolled into our *** Preferred Check Cashing Program with POINTSBET - **. On 11.13.2023, there were two transactions guaranteed by our organization for $10.00 for our client POINTSBET - ** and $40.00 for our client CAESARS - **. Subsequently, our organization funded our client and debited the designated bank account on file the next business day per our terms and conditions for each of these transactions. In addition, we have attached our Terms of Service and the transactions that were guaranteed and processed by our organization.
  
  
  The guaranteed transactions were returned to our organization as NO ACCT/UNABLE TO LOCATE and a $30.00 service fee was assessed for each returned transaction per our terms of conditions. Typically, this specific return reason is associated with the patrons bank not recognizing the bank account number as valid and therefore,were returned to the originator.
  
  For your review, we have attached the enrollment information and the associated transaction information that were guaranteed by our organization.
  
  In lieu of the most recent correspondence received through the BBB portal, initially we placed the accounts in our internal fraud queue and as of 11.29.2023 we have written off the accounts as fraud. In addition, we have closed the *** Preferred account and please be assured that we have ceased all recovery efforts.
  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  ************************; 

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the victim of an account takeover (fraud) on Betway NJ. The perpetrator withdrew $400 from my **** of America checking account which was on file with Betway NJ. I immediately contacted ****** and they informed me that this was in fact fraudulent activity. I was issued a refund by Betway **. Additionally, I contacted **** of America and had my account frozen so that no further fraudulent activity could take place. The creditor is claiming that I owe $435.00 to them. This is absurd as the activity was fraudulent. I received a Fraud Packet from the creditor but they are requesting a police report and a signed affidavit. I do not have either of those documents and I will not be providing them. I would like this claim to be wiped and all communication to cease. I do not want this to be reported on my credit report, either.Thank you.

  

  Business Response

  Date: 11/24/2023

  ***********************
  34 E. Second St. Unit B
  *****, **. 19063
  
  BBB CASE NUMBER: 20906560
  
  Our Account Number: *******: VIP Preferred Number: **********
  
  Dear ***********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  On 10.17.2020 the patron of record enrolled into our VIP Preferred Check Cashing Program with IGT DBA HOLLYWOODCASINO. On 10.27.2023, there was a transaction for $400that were guaranteed and processed by our organization. Subsequently, our organization funded our client BETWAY - NJ and debited the designated bank account on file the next business day per our terms and conditions.
  
  The guaranteed transactions were returned to our organization on 11.02.2023 as the transaction was returned to our organization as INSUFFICIENT FUNDS.
  
  On 11.14.2023, our organization place the account in a fraud queue and ceased receiver efforts. In addition, we mailed the patron of record our internal fraud packet per our standard operating procedure. 
  
  In lieu of the most recent correspondence received through the BBB portal, please be assured that we have ceased all recovery efforts, and the claim is in our fraud queue. At this time, the patron has been disassociated with any liability associated with the claim. Please be assured that our organization has not reported any information to the three main credit reporting agencies.
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  ************************;             

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20906560
  
  I am rejecting this response because:

  I want it to be 100% clear and certain that I am no longer responsible for the amount owed. I do not want this coming back to me in the future. Thank you for the prompt response, as well. 
  
  Sincerely,

   ***********************

  

  Business Response

  Date: 11/28/2023

  ***********************
  34 E. Second St. Unit B
  *****, **. 19063
  
  BBB CASE NUMBER: 20906560
  
  Our Account Number: *******: VIP Preferred Number: **********
  
  Dear ***********************,
  
  Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients.  Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service.  Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. 
  
  Thank you for commuting with our organization. Please be assured, *********************** has been disassociated with any liability associated with this claim. Please be assured that our organization has not reported any information to the three main credit reporting agencies. We also have attached another letter that the consumer can retain for their records.
  
  
  We thank you very kindly for the opportunity that was created to address your concern.  If you require any further assistance, please do not hesitate to contact us.
  
  
  
  Best regards,
  
  ************************;              

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************