Complaints
This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,476 total complaints in the last 3 years.
- 1,199 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first purchased an extended warranty back in May 2024. When I went to use my Warranty about four or five months later, they denied me because the person at their company that wrote my policy put in 4 inch lift instead of a 6 inch lift for my truck. They never asked me how high my lift was. They only asked if I had a truck lift. So when I called them to explain that to them, they said I would need to cancel that policy and start a new policy which I would have to do their waiting period and mileage all over again, which was fine at the time. When I got to the mileage and 30 day waiting period I turned it back into the dealership - (the person that sold me the second policy told me to do that) and when Endurance came back to inspect, they denied me again because they said it was a pre-existing issue. They sold me two bogus policies. I have been trying to get my money back from both policies for almost 3 months and they have not answered or complied. At this point, they are scam artists. Please help me.
Business Response
Date: 04/23/2025
After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
Best Regards,
EnduranceCustomer Answer
Date: 04/24/2025
Complaint: 23213436
I am rejecting this response because:
Good Afternoon,
Thank you for reaching out to Endurance. I received a phone call from them a few days later. They almost resolved one out of the two issues that I have. They told me they would cut me a check for my other policy and mail it to me. I have not received it yet.
They are not contacting me about my second issue. I have tried multiple times to call and email them with no response. I feel as though they are ignoring me.
The policy number that I am talking about for Endurance is - EVPU87706311
They owe me an additional $900 for the first policy that they sold me under false pretenses.
Should I contact a lawyer? I've been going around in circles with this company for months and months.
All I want is my money back that I put in for both policies. It would be in their best interest to just pay me what I put in. That's all I'm asking. I could probably go out and get more if I used legal action on them.
Please let me know if you need any additional information
Thank you for your help!
*** *******
Sincerely,
*** *******Business Response
Date: 04/28/2025
Thank you for bringing this matter to our attention. An Endurance Senior Resolution Specialist has since contacted the consumer and addressed their concerns. We appreciate the opportunity to resolve this matter.
Best Regards,
EnduranceCustomer Answer
Date: 04/29/2025
Complaint: 23213436
I am rejecting this response because:
Good Morning,
I have not received the agreed-upon refunds as of yet. Once I receive the two checks Im entitled to I will come back to you.
Sincerely,
*** *******Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the policy and canceled within two days I did was told that if I canceled this policy it would be fine and we can act like nothing ever happened and I can get mh money backI was not aware that there was a non refundable fee. I asked and was told the amount was refundable and do not recall being advised prior to purchase about the $29 one time fee. I cancelled the policy and requested a full refund for what I paid. To which I was told that I would, as a courtesy they work refund the one time fee. However, I received a partial refund. I called back today and spokee with a manager who refused to give me the $29 refund. Despite the promise made by his rep. ****** the phone call I stated that I would file a complaint and dispute and would like to confirm that all my calls where recorded and that I was promised a refund to which he agreed they were and he would provide them for my request.Business Response
Date: 04/17/2025
After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.Initial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 5, 2025, I brought my vehicle to a repair shop in ****************, **, for a ticking noise and oil leak. The facility identified the leak (not covered) and diagnosed the ticking, but Endurance required engine disassembly for confirmation.On February 19, I was told an adjuster would inspect the vehicle. I emailed my last three oil change receipts and was given claim ************* February 24, I was told my claim was denied due to insufficient maintenance records, and the adjuster refused to inspect the vehicle due to cold weather. I was later told the denial was because my receipts hadnt been uploaded in time.On March 3, I was told two receipts were accepted, but a third lacked mileage/VIN. I explained I do my own oil changes and submitted a maintenance log as instructed. I was told the adjuster would review them in 12 days.For a week, I called dailyno response. On March 7, the shop was told the claim had been sitting on someones desk. The receipts were now accepted, and an inspection was promised within 24 hoursbut didnt happen.On March 18, I was told the claim was still denied and asked for older receipts. On March 24, I submitted them and filed a complaint. By March 28, I was told the receipts were under review, but no complaint was logged.On April 2, I sent a second complaint. On April 7, I was told the receipts were approved and an adjuster would be dispatched. On April 10, the shop confirmed the adjuster arrived.On April 15, I was told Endurance would only replace parts, not the engine, citing continued use. I brought the vehicle in immediately upon noticing the issue. My contract states damage from covered parts must be *********** vehicle has been in the shop 69 days. Despite full compliance, Endurance has delayed, denied, and acted in bad faithclearly stalling, hoping I abandon my claim.Business Response
Date: 04/24/2025
On 2/5/25, High Tech Automotive contacted Endurance to file a claim for repairs under the consumers vehicle service contract. The repair facility reported that the vehicle was driven in with an oil leak and a ticking noise from the engine. After removing the valve covers, the repair facility found that the lifters had collapsed and the corresponding camshaft lobes had worn down. They recommended replacing the engine.
Endurance requested the vehicle's oil maintenance records to ensure the contract holder's maintenance requirements were met. After reviewing the documents provided, Endurance was unable to verify the mileage at the time of the oil changes, which led to the claim being excluded due to a lack of maintenance. After receiving additional maintenance documentation, the claim was reopened, and Endurance dispatched an independent, third-party inspector to confirm the repair facilitys findings.
The inspection confirmed that the cylinder two exhaust lifter had collapsed, causing damage to the camshaft lobe. Also verified was a significant amount of fine metal debris on the magnetic reluctor rings at the ends of the camshafts, indicating that the vehicle continued to be driven after the lifter failure, resulting in further internal damage. The engine was excluded from coverage per Section VIII(N), which states that coverage is not provided:
N. For any damage caused by failure to protect Your Vehicle from further damage when a Breakdown has occurred or failure to have Your Vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes Your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking, and not protecting Your Vehicle by continuing to drive creating damage beyond the initial failure.
Endurance authorized the initial cause of failure, which was the lifters, rockers, and camshaft, in the amount of $4,253.64. Upon receipt of this complaint, a manager from Endurance contacted the consumer and explained the claim details. We appreciate the opportunity to address this concern.
Best Regards,
Endurance
Initial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 27, 2025 I purchased a warranty from Endurance. I interacted with two associates. The first ****** name was **** ****** and the second ****** name was Desi ********. I was given two quotes and I chose the quote that fit my needs. not one time in the conversation to either associates was I told that if I was not satisfied with the warranty, I would not receive refund day one of the policy being active because it had to be 30 days and 1000 miles. I had an issue that led me to the dealership where they called the claim in. I was standing in front of my service advisor. He had the call on ************ so I can both sides of this call and the associate declined my service stating that there was no way on day one the issue I was having withmy vehicle happened on the first day my warranty was active so they declined to service me. I spoke with the manager by the name of ***** ******** and she told me I can cancel thepolicy and receive a refund. It was gonna take me 4 to 6 weeks to receive. After waiting this timeframe to receive a check in the mail for my $120.65 I was also declined today April 15, 2025 with some obscure information of pro rates something that made no sense, to be told that they were not giving me a refund check. I never use the policy one day. I had to follow their terms order to utilize the policy and they declined to pay for services on my vehicle and now they stole my $120.65 and will not refund it back to me. This is unfair practice. This is robbery and I wanted to report this information. They never discussed this day one of the policy. The only thing they ask is that I was being truthful about things that was happening withthe vehicle prior to the purchase of the warranty and I was so if I dont use the warranty and if it does not fit my why can I receive $120.65 back? Im reporting it because talking to their advisors and different team members. No one is willing to help me. I need assistance in retrieving my money.Business Response
Date: 04/18/2025
After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The warranty company agreed to refund me with a paper check that I should receive in ***** business days. As long as they keep their agreement, Im satisfied with the resolution.
Sincerely,
******** ******Initial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent a letter to my WORK office, which is unacceptable. They did not send one to my home address, which I find interesting. Clearly one can see that my work address: Ste='Suite' which designates an office. How do I get this company to remove my employer address? It is an office policy: we are NOT to receive personal mail. The outside of the envelope: 2025 VEHICLE SERVICE INFORMATION/ IMPORTANT-OPEN IMMEDIATELY.Business Response
Date: 04/16/2025
Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
We are sorry for the frustration that Endurance's mail piece caused ****** ******, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company.Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop calling me and sending me letters after i have tild them twice to remove me.Business Response
Date: 04/16/2025
Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
We are sorry for the frustration that Endurance's mail piece caused Mr. ****** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. Endurance can confirm that the consumer called inbound to Endurance on 4/15/25 in response to a mailed advertisement that they received. Endurance has made no outbound calls to this consumer. Any other solicitation calls that the consumer received were not made by Endurance.
Customer Answer
Date: 04/16/2025
Complaint: 23208728
I am rejecting this response because:I had never signed up at any retailer or auto dealership so i was added via someone there deciding to sign me up to help them.
Sincerely,
******* *****Business Response
Date: 04/18/2025
Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
We are sorry for the frustration that Endurance's mail piece caused Mr. ****** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.Customer Answer
Date: 04/21/2025
Complaint: 23208728
I am rejecting this response because you just copy pasted your last response. You dont care about any reports against you. One person put me on the do not mail list. Not your company. You would literally harass others who dont report you. Do not contact means DO NOT CONTACT yet your people take that as do not email only.
Sincerely,
******* P****Initial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 31st, I dropped my car off at the Infiniti dealership due to a transmission issuethe car would not go over 50 mph. I paid $250 for a diagnostic test, after which the dealership identified a problem with the transmission camshaft and filed a claim with Endurance Warranty Services. The initial delay came when Endurance flagged a mileage discrepancy, which I resolved on April 2nd. However, Endurance required the shop to call back to move the claim forward, which added several more days of delay.Despite the urgency, an inspector didnt arrive until April 9thover a week later. That inspector failed to speak with the Infiniti technician or service manager. He did not test drive the vehicle or review the service codes. He simply looked at the car briefly and left. Unsurprisingly, the claim was denied based on that shallow inspection. I immediately requested a second inspection, which occurred on April 11th. Again, the inspector failed to communicate with anyone at the service center and repeated the same flawed process, leading to another denial.I also followed the official escalation process by submitting a support request through the Endurance website on April 9th, as instructed. The website states I would receive a response within 2448 hours. To date, no one has ************ of now, my car has been sitting at the dealership for nearly three weeks, still undrivable above 50 mph. Im out over $1,000 in rental car costs, which Endurance refuses to reimburse due to the denied claim. I was told the car must completely fail or I must pay for a teardown for the claim to move forwardboth unreasonable given the confirmed issue. The transmission is clearly covered under my warranty.I was told my warranty would be honored at any licensed repair center, but Endurance appears unwilling to work with the Infiniti dealership, likely due to their rates. This situation reflects a lack of accountability and good faith in honoring my contract.Business Response
Date: 04/23/2025
After receiving the complaint, an Endurance Senior Resolution Specialist attempted to initiate contact with the consumer using the contact number on file to address their concerns. We kindly ask the consumer to reach out to ****** at ************.
Kind Regards,
EnduranceCustomer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have spoken to Endurance.
Sincerely,
******** *****Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a warranty for 2018 Mercedes GLS 12/16/2024, had to take car for repair on March 5 2025 was advised by my Service Advisor that warranty was not going to cover charges, only half. I tried to call warranty company only to be told I could take my car somewhere else and see if they would cover it there. Also that I should reach out to *****. My car was already taken apart and when we got the Warranty I explained that we only use ************* for any and all service, ***** who sold us the Warranty said no problem. I sent an email to ***** as well as Claims Department with no response back. I sent an email through your website and spoke with ********* ******** and she did nothing to help. I paid out of pocket $2088.16 which I believe should have been paid. No where on my warranty does it state that they will only cover a certain amount for hourly work for repairs. I would like to be reimbursed at minimum the out of pocket money and the money we paid for Warranty, since it was of no use. Contract SAPE284143606Business Response
Date: 04/22/2025
Upon receipt of this complaint, an Endurance Resolutions Specialist reviewed the consumers account and confirmed that the vehicle service contract was canceled at the consumers request on April 2, 2025. At the time of cancellation, the consumer had paid a total of $636.13 toward the contract. However, the pro-rata refund calculation resulted in a negative balance due to several factors, including $2,297.67 in previously paid claims, time elapsed, and mileage used. As a result, the consumer was not eligible to receive a refund.Customer Answer
Date: 04/28/2025
Complaint: 23203236
I am rejecting this response because:As I stated and provided documents. The Business did not pay for repairs to my car, only paid for half. We cancelled Warranty and sold the car because Warranty was not of any value. We were advised that car could be taken to ************* for repairs and when it came down to paying Warranty Company made excuses as to why not covering. I sent documents from my ************* Dealership as to time and what should be repaired as per Manufacturer. When I tried to get answers by calling Customer ********************** was advised to talk to who sold us the Policy. Sent him a message with no reply. Hard to get answers and resolutions when nobody wants to take responsibility and no responses.
Sincerely,
******** ********Business Response
Date: 05/05/2025
As previously stated in Endurances response, the pro-rata refund calculation resulted in a negative balance due to several factors, including $2,297.67 in previously paid claims, time elapsed, and mileage accumulated. Therefore, the consumer was not eligible to receive a refund.Customer Answer
Date: 05/05/2025
Complaint: 23203236
I am rejecting this response because:Warranty did not cover repairs and I owe nothing on warranty as it can be cancelled/transferred at anytime. Warranty was not cancelled until after worthless warranty didn't cover anything. No need to respond since clearly you are not going to make good on warranty. I have filed a complaint with *************************
Sincerely,
******** ********Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This has been a terrible company to deal with *******. My claim was denied after my vehicles transmission went crazy after dropping my kids off at school, barely made it to a transmission shop after this happened. The trans shop had to wait on a initial adjuster to come and drive it to verify it was indeed undriveable, then endurance wanted pictures of the transmission torn down. the transmission shop tore it down and called to see where to send the pictures, and endurance decided they wanted another adjuster to come look at it even thought the mechanic said the transmission showed no signs of ongoing damages and it appeared to be sudden and accidental. the adjuster came out and said the damages were "ongoing" and the claim was denied.The mechanic called endurance at least 7 times in a day and kept getting different answers to why it wasn't being covered, even talking to customer ********************** and asking how they were determining when the damaged happened, the company says they have no idea and cant prove when it happened??I called and spoke with the company and all the rude lady kept saying was to be quiet and let her talk, would not let me speak to a manager or give me the number to the adjuster to ask questions and was unable to provide me any answers ************* vehicle only has 65K miles on it and i am the original owner, i have never had any transmission issues till this happened on 3/13/2025. on 4/8/2025 i requested an appeal and was supposed to hear back within 48 hours, i still have yet to get a response and even sent a second email after the 48 hours and no response. This is my only vehicle and i have been without it since 3/13/2025 without a resolution. It is now sitting in the transmission shop taking up space at their shop. I need my vehicle back asap and may have to have the repairs done myself and seek damages from endurance via an attorney at a later date if this is not resolved in a timely manner.Business Response
Date: 04/18/2025
On 1/13/25, the consumer purchased an Endurance Supreme vehicle service contract and stated that the mileage was ******. The consumers contract includes a 30-day and 1,000-mile waiting period, both of which must elapse before any new failures are eligible. Any failures that first occur prior to the end of the waiting period are not eligible.
On 3/18, Specialty Transmission contacted Endurance to file a claim for repairs under the consumers vehicle service contract. The repair facility reported that the vehicle was driven in with a mileage of ****** and that the transmission was slipping. They reported multiple diagnostic trouble codes, that the transmission had an internal failure, and recommended replacement.
Endurance dispatched an independent, third-party inspector to confirm the repair facilitys findings. The inspection report verified that the *** drum bushing had moved inside the housing, exposing the lubrication ports. It was also seen that chatter marks were inside the main clutch housing caused by the bushing failure. As there were no signs of a sudden catastrophic failure, the repair was excluded due to a pre-existing condition.
Upon receipt of this complaint, a management review of the claim was conducted, which subsequently led to its reopening. The claim was authorized in the amount of $7,291.78. A manager from Endurance contacted the consumer and explained the outcome. We appreciate the opportunity to address this concern and apologize for any inconvenience this may have caused.
Best Regards,
Endurance
Initial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a endurance warranty on December 5 2024 after my existing warranty ran out. On January 30th 2025 almost 2 months and 2000 miles later my transmission suddenly quit it would not got. I called endurance to inform them of the issue they called a tow truck and had it towed to my local dealer. The shop informed me and endurance that the transmission pump had failed and caused total destruction of the transmission and that the transmission needs replacement. Well endurance sent some joker to the shop who said take the transmission apart he wants to see how it failed. So I had to spend $1000 for them to take the transmission out and completely disassemble it just so he could see the pump stopped working and all the clutches burned up from no fluid circulation. Well it gets better now they come back and denied my claim saying it had pre existing conditions. Being I already had a warranty before and always service my vehicles this is completely impossible. I have tried to contact the reconsiderations department with no response. The dealership has also tried to contact them to explain the how it's impossible to be pre existing conditions with no response. I have tried to contact them via their help desk no response. After two months at the dealership I finally just payed the $6800 to have my transmission replacement. I demand endurance to compensate me for the money I have spent for there breach of contractBusiness Response
Date: 04/23/2025
Thank you for bringing this to our attention. A manager has reached out to the consumer to review the claim and the contract. The manager and the consumer are working towards a resolution. We appreciate the opportunity to address the consumer's concerns.
Regards,
Endurance
Customer Answer
Date: 04/24/2025
Complaint: 23198041
I am rejecting this response because:
Endurance continues to deny my claim. Stating false statements about my repair shop. This company will do anything to deny a claim
Sincerely,
***** *******Business Response
Date: 04/30/2025
The consumer's vehicles clutches show signs of burning and excessive heat damage, with worn components and evidence of slippage. This indicates a long-term failure that would not have first occurred in after the expiration of the waiting period. The consumer has been offered a full refund.
Regards,
Endurance
Customer Answer
Date: 04/30/2025
Complaint: 23198041
I am rejecting this response because:This is false and has been proven by the shop manager that services my vehicle. Multiple depositions have been made by technicians and GM service records this is a common problem with this particular transmission. The transmission failed in a matter of less than 20 miles. I drove almost 2000 miles from the date of my service contact and in no way would be a pre existing condition. The transmission pump failed and caused lack of fluid through the transmission which in turn burnt up the clutches and caused the failure. These are covered items in my contact. Endurance has failed to honor this contract and will do anything to avoid paying claims. Endurance is in breach of contract among many other things and will be dealt with accordingly. In fact my I my own Endurance by the time in done with them. Good luck
Sincerely,
***** *******
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