Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy Ste 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting letters from them trying to sell me extended warranties. I have told them repeatedly to take me off their mailing list. The last time when I told the young lady I don't need the warranty I just want the letters to stop. She hung up on me. I get a couple a month. I want taken off their mailing list.

  Business Response

  Date: 07/02/2025

  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
  

  We are sorry for the frustration that Endurance's mail piece caused Ms. ********* and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company.Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, on May 28th, 2025 I had contacted the subject company regarding cancellation of their warranty services. At that time, the representative had indicated that coverage would be valid through June 28th, 2025, but had never sent me the cancellation form. I then had received final invoices from ***** (3rd party), however have been informed by them not to pay anything at this time. I then called Endurance again on June 27th ahead of any payment due date, which they only then sent the any cancellation form, but Mepco showed the pending cancellation and that any payment would result in "over-payment". In my email to Endurance on June 27th, ************************************************************************* due. I also dispute any late fee as ***** is estopped by their initial billing showing the due date for all as June 28th. Thanks!

  Business Response

  Date: 07/09/2025

  On July 8, 2025, a manager from Endurance contacted the consumer and advised that a prorated check for $703.37 is being mailed out. We appreciate the opportunity to resolve this matter. 

  
  Best regards ,
  Endurance

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I would prefer it if the business had also indicated that this closes the account and resolves all remaining issues, but I consider this matter closed and pro-rated amount to be returned.  Thanks!
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the repeated and misleading marketing practices used by Endurance Warranty Services. For several weeks, I have received multiple letters per week from this company implying that my factory car warranty has expired, which is entirely false. I own a 2024 *********, which is still fully covered under the manufacturers warranty.These letters are designed to look official and appear as if they are sent on behalf of *********. They do not clearly disclose that Endurance is a third-party warranty provider, and they use wording and return addresses that suggest an affiliation with ********* or **, which is deceptive. Nowhere is it made clear that they are not officially connected to my vehicle's manufacturer.The letters use scare tactics, falsely claiming that my factory warranty has expired, that I am no longer covered, and that I am responsible for costly repairs unless I act now. These tactics are clearly aimed at confusing and alarming consumers into buying unnecessary third-party coverage.When I called the number provided, the representative continued the deception, stating that *********'s official sales staff had lied to me about my warranty coverage. Specifically, he said that the 7-year / 100,000-mile warranty I received at the time of purchase was not real and that it only covered oil changes. He went so far as to call the ********* salesperson lazy and claimed they just wanted to make a sale. This is a highly unprofessional and misleading representation of another companys official warranty program.The representative from Endurance also pressured me to provide private information, including my VIN number and details of my purchase.These marketing practices are misleading, deceptive, and unethical. I am requesting that Endurance immediately stop sending me these mailings and phone calls. I have requested over the phone to Endurance to have the letters and phone calls stop, they continue to send and call.

  Business Response

  Date: 07/01/2025

  The customer was not found in our system and the letter that was received did not come from Endurance Warranty Services. 

  Customer Experience

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/09/2025 I took my 2007 300 Chrysler into ******* automotive for repairs. When endurance sold me this policy, they told me that almost everything was covered and all major components were covered. I had 6 things wrong with my vehicle and when I went to take it in, they covered nothing and one of them was the fuse box, which is electrical, which they told me they covered a 100%. And out of the 6 things I had on my list. They covered 0 of it after telling me that almost everything was covered. Those 6 things included my fuse box. My odometer and speedometer are not working. My rack and pinion are bad. My brakes are bad and my lights flicker. Those were the 6 problems that I took in to lloyds and they covered none of it. So the bill was originally $198. They were so kind and felt so sorry for me, the ended up lowering the bill to $98.87 for diagnostics. So not only did they not cover a thing on my car they told me on the phone they would, I also had to pay for the diagnoses which I wouldn't have taken it in to begin with had I known they weren't going to cover anything. This is false representation. What do I pay $168 bucks a month for? I want my money back if their not going to fix anything.

  Business Response

  Date: 07/08/2025

  An Endurance manager has contacted the consumer and resolved the matter. We appreciate the opportunity to address her concerns.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is more than satisfactory to me. The gentleman I spoke with, is invaluable to that company, and did a fantastic job resolving my issue. And although I still won't have my car fixed, he went above and beyond in changing my opinion of this company. Thank you
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN TRYING TO CANCEL AND RECEIVE MY REFUND BUT NO ONE IS ANSWERING MY CALLS. PLEASE CALL ME ASAP

  Business Response

  Date: 07/01/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This predator solicits by email on my Do Not Call Lists ************ also plies its trade on television as Endurance Warranty Endurance Vehicle Protection or merely Endurance It left no phone number in diarrhea email. Its TV solicitation gave ************ I do NOT respond to UNSOLICITED PROSTITUTE SATANIC SOLICITATION and blocking the SLEAZE PREDATOR is useless.

  Business Response

  Date: 06/30/2025

  We are sorry for the frustration that Endurance's email caused you, and as a result, our company placed you on our internal "Do Not Email" database to ensure that you do not receive any future direct email advertisements from our company. Please allow up to 10 business days to process this request. You may still receive additional emails sent during the processing time."

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty for my 2014 Dodge Caravan on 03-28-2025 (EVPU88071352) from Endurance. I asked what the warranty amount coverage at the time of purchased was and the representative advised $10,000. The contract purchase price will be $4,488.00 over the life of the warranty. My claim (CL11990968) for a transmission replacement was only approved for $1,000 and the repair will cost over $8,000. I was advised by Endurance that it was because of a limit of liability on my vehicle and they base it on current trade in value of $1,000. If Endurance knew at the time they sold me the warranty for $4,488.00 and that the repairs would only cover what THEY determine to be my trade in value of $1,000, Endurance then would have benefited at my expense without providing corresponding value or compensation. I am requesting Edurance to reconsider my claim.

  Business Response

  Date: 07/03/2025

  After receiving this complaint, a manager from Endurance contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.

  Best Regards,

  Endurance

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I was contacted by *******, a Resolutions Specialist from Endurance. He advised that Endurance would only pay the $1,000. I responded to him via email today and have attached a copy of the response. It is deceptive and would have lead to unjust enrichment had I have paid $4,488.00 for a warranty that at anytime I would have needed to use it, would only pay $1,000.00.  This is something that consumers need to know and that is why I was compelled to contact the BBB. I have reviewed the response made by the business in reference to complaint ID ********, and will accept the resolution that was extended to me by ******* from Endurance. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the Endurance warranty hoping I would have great coverage. Well let's just say my car has no preexisting conditions. Took my car to dealership last Wed they told me it was my transmission I have a hybrid. They needed to send an investigator out to look at the problem. Was suppose to come out Thursday but was delayed saying I needed a few documents so came Friday. I got the documents myself and gave them to dealership they emailed them over. I call Monday and they never got documents so had wait again. Then today now they want a teardown after the dealer said it was transmission and its a hybrid so in order to do that the part is non serviceable so if they take it apart can't be put back together. So then they are trying to find the littlest thing to deny my claim. I did call customer ********************** explained to them the dealer ship said it can't really be torn down and my axle and my transmission were both covered so why does this have to done. She said they have to find out what's wrong so teardown is necessary. I told her it's a hybrid and if you tear it down can't be put back together like the dealership told me. She said and I qoute oh well it will be in pieces then . So now I authorized it. Also I have now had to take ****** outta my pocket twice for a rental. Since they don't believe the certified **** dealership that it's my transmission. So either or if they take it apart it won't be able to be fixed and have to now wait another week cause can't do teardown till 1st of next week. Feel I was scammed here my car is now just sitting there could of already been fixed but no I have to wait longer and probably will have to get another rental. I can't afford all this probably be on the street after all this. Buyer beware

  Business Response

  Date: 06/26/2025

  On June 18, 2025, Shults Ford contacted Endurance to file a claim for repairs. The shop reported that the vehicle was driven in with transmission concerns, requesting its replacement. Endurance dispatched an independent third-party inspector to verify the cause of failure and assess the extent of damage.
  
  Following a review of the inspection report, Endurance requested additional diagnostic information to verify the cause of failure. The shop was informed that further diagnostics are required to determine the transmission's eligibility.
  
  Upon receiving this receipt of this complaint, an Endurance Senior Resolution Specialist contacted the consumer and advised the consumer that we are currently waiting on further diagnostic information, and once the shop has conducted the teardown to contact Endurance for the next steps in the claims process.
  
  Kind Regards,
  Endurance

  Customer Answer

  Date: 06/28/2025

   
  
  Complaint: 23515012
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Warren Hersch

   

  On Wed they said I had to wait for someone to come out to ford to inspect it  waited then in Friday they called and asked for pictures  why couldn't they just ask for pictures on Wed and waste another 2 days! The ford dealership told me it was the transmission and and they were right. Anyway my car had a teardown . The part they told them when car went in was unserviceable. Now my car sits on the rack nothing being done . Transmission was very clean just need that part but you can't get that part so a transmission is needed  they keep coming up with excuses. I have now payed outta pocket for 2  weeks renting a car  probably going to be a three totaling almost 900.00. Plus without my vehicle I won't be able to pay my bills and my car is covered . Looked at my contract  nothing should be denied. 

  Business Response

  Date: 07/03/2025

  On June 18, 2025, a representative from Shults Ford contacted Endurance to initiate a claim for transmission repairs. The repair facility reported a failure to the vehicle’s transmission and recommended replacement. Upon verifying the failure and confirming that it was eligible under the contract, Endurance authorized payment in the amount of $2,400, which represented the remaining limit of liability available under the contract.
  

  Each Endurance vehicle service contract includes an aggregate limit of liability, which is the maximum total of benefits payable under the agreement. For this contract, the total liability limit was $2,400. As outlined in Section III – SCOPE OF THE AGREEMENT:
  

  E. LIMIT OF LIABILITY: For Secure and Secure Plus Coverage: Our maximum Limit of Liability per covered Vehicle for all Covered Repairs and Benefits under this Contract shall not exceed the lesser of a total dollar amount of ten thousand dollars ($10,000) or the NADA average trade-in value at the time of Covered Repair and/or Benefits. For Superior, Supreme and Supreme Wrap Coverage: Our maximum Limit of Liability per covered Vehicle for all Covered Repairs and Benefits under this Contract shall not exceed the NADA average trade-in value at the time of Covered Repair and/or Benefits. Once the combined maximum Limit of Liability has been reached, as defined above, this Contract, and its transfer and Cancellation rights terminate. Our liability for incidental and consequential damages including, but not limited to, personal injury, physical damage, property damage, loss of use of Your Vehicle, loss of time, loss of wages, inconvenience, and commercial loss resulting from the operation, maintenance, or use of Your Vehicle is expressly excluded.
  

  As the claims paid under this contract have now reached the contractual limit of liability, no further claims are eligible for payment.
  

  If the consumer has any additional questions, they may contact Casandra at 833-760-0386.
  

  
  

  Customer Answer

  Date: 07/03/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23515012, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Warren Hersch

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out regarding a dispute with Endurance Dealer Services related to a wrongfully denied vehicle service contract claim. I am seeking to pursue claims under the Texas Deceptive Trade Practices Act (DTPA), breach of contract, and possibly the ********-**** Warranty Act.?? Case Summary:I hold a Secure Plus Vehicle Service Contract with Endurance for my vehicle A licensed repair shop diagnosed a mechanical failure involving rocker arms and camshaft components clearly covered under the contract.Endurance verbally denied the claim, initially citing expired registration, then changed the reasoning to lack of maintenance records, despite me providing the last three oil change records as requested. They have refused to provide a written denial, refused to give me the third-party inspection report, and failed to respond to my formal reconsideration request as allowed under the contract.A certified mechanic recommended full engine replacement, totaling over $15,000, which Im unable to move forward with due to Endurances denial.Cost of tear-down inspection and diagnostics Ongoing vehicle storage fees Loss of use of the vehicle (still making payments on a disabled car)Financial hardship and emotional distress I have:A full paper trail (contract, repair estimates, written requests)Statement/affidavit documenting the Account Managers admission

  Business Response

  Date: 07/03/2025

  Thank you for bringing this to our attention. The consumer's claim has been authorized up the the limit of liability of the contract, or the NADA average trade in value of the vehicle. We appreciate the opportunity to address the consumer's concerns. 

  Warm regards,

  Endurance 

  Customer Answer

  Date: 07/03/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23513672, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jennifer Shaw

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a warranty from endurance in Jan. ***** people lie when quoting you a warranty. Was told it covers almost everything. It does not. They will give you false info to make a sale. Then get out of paying claims. It says the calls are recorded maybe someone should listen to these phone calls. So myself, my daughter and my mom are canceling our warranty with this company.

  Business Response

  Date: 07/02/2025

  Thank you for bringing this matter to our attention. A Senior Resolutions Specialist has contacted the consumer and addressed their concerns. We appreciate the opportunity to resolve this matter.