Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

• 

  Endurance Automotive Services Department

  6400 Pinecrest Dr Ste 400 Plano, TX 75024-2963

• 

  Endurance Automotive Services Department

  6860 Dallas Pkwy Ste 200 Plano, TX 75024-4242

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy Ste 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an insurance plan for my 2008 Hummer H3 on June 15 2022 $ ****** dollars down and $155.66 monthly which was paid unfortunately my vehicle broke down on July 26, 2022 my transmission broke I contacted Endurance and was told to have it towed to a repair shop which I did. Endurance sent an adjuster to look at the vehicle on August 1, 2022 and I was told today August 2, 2022 that my claim was denied. When I called to find out why, they informed me that it was a pre exiting condition which is not true the vehicle was running fine before July 26, 2022. My policy number is EADV16147625 and the claim # is CL10732207.I would appreciate any help you can do to resolve this situation, thanking you in advance I remain ***************************

  Business Response

  Date: 08/10/2022

  Upon receipt of this complaint, Endurance's Customer ********************** Manager attempted to contact the consumer in order to address their concerns. At this time we are requesting the consumer to reach out to Manager *** at ************.

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17659863
  
  I am rejecting this response because:
  
  Sincerely,
    I have tried calling *** at the above referenced telephone number after waiting 40 minutes 

  there is no *** I think this is a game they are playing. This endurance is a big scam.
  ***************************

  Business Response

  Date: 08/19/2022

  After receiving this complaint, an Endurance Manager contacted the consumer and resolved the situation.
  

  Best Regards, 
  Endurance Resolutions
  

  
  

  Customer Answer

  Date: 08/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a warranty contract for my 2016 ***** XC90. When getting the warranty, I was assured it would anything supercharger or turbocharger related. When taking my ***** in for it's regular service at the dealer, they found the supercharger to be failing. They noted when calling Endurance warranty that there was likely a failure with the supercharger clutch which on this vehicle is not a serviceable part. On this particular vehicle the supercharger clutch is an internal integrated lubricated part of the supercharger (and the respective housing). The claim was denied stating that the clutch is not a stated covered part of the warranty. The supercharger section reads:"TURBO/SUPERCHARGER (Surcharge Applies) OEM Equipment Only: If Your Vehicle is equipped with a turbo/supercharger, a mandatory surcharge will be applied and shown on the Application Page. The following parts/components are covered: All internally lubricated parts of the turbo/supercharger housing plus the waste gate. Turbo/Supercharger housing is only covered if damaged by an internally lubricated part."Though the clutch is not a stated part, it is a lubricated part contained within the housing. I was told by Endurance Warranty that I can't talk to the adjuster (who makes the decision) and the clutch is a replaceable part. When asked where they obtained this information contrary to ***** & ***** (part manufacturer), I was told they can't provide that information. All in all, I purchased a warranty in good faith and this is clearly covered per the contract and the functionality of this part according to ***** & *****. I would like to resolve this via the BBB rather than seeking legal steps. Thank you.

  Business Response

  Date: 08/10/2022

  Upon receipt of this complaint, Endurance's Customer ********************** Manager attempted to contact the consumer in order to address their concerns. At this time we are requesting the consumer to reach out to Manager *** at ************.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I recently purchased a used vehicle from a dealership. 2018 Chrysler Pacifica. When purchasing the vehicle the dealer sold me a warranty plan by Endurance that started day one of the purchase. We then took the van on vacation and drove over 500 miles without issue. One week after purchase the van started to overheat so we immediately took it to a Chrysler dealer. The dealer contacted Endurance and created a claim. After 3 weeks of being without a vehicle Endurance denied the claim for preexisting conditions. However, the van was not overheating even during a cross state road trip. The company has failed to live up to it's promises. I want the company to pay for the repairs like the warranty is for. Also, after they pay I want a written apology and a full refund on my plan since they have caused my family to go weeks without a vehicle because the delayed the claim and the work to get started.

  Business Response

  Date: 08/11/2022

  Upon receipt of this complaint, an Endurance manager contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
  
  Best Regards, 
  Endurance Resolutions

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On three separate occasions, I have tried to utilize the warranty at a *** dealership, denied costing me over $1200 first occasion in October 2021, 2nd occasion looking for reimbursement in April; denied for zero of the repair and lastly tried to have the shop call in the claim in June to ultimately deny that costing me another $1300 out of pocket. The warranty Ive been paying for a year doesnt cover anything.

  Business Response

  Date: 08/10/2022

  The contract purchased by the consumer is a stated component coverage. This means all eligible parts and components are listed by name in the schedule of coverage found in the contract. Any part not listed is not eligible for coverage.

  
  On 6/23/22, a repair facility filed a claim under the consumers contract. The repair facility reported a failure of the CV axle. The repair facility stated that the boot of the cv axle was torn and leaking grease. As the boot was torn, the repair could not be authorized. Per contract Section C. ELIGIBLE COMPONENTS:

  
  1. PRIME covers the following listed components:

  
  g. DRIVE AXLE: All internally lubricated parts within the drive axle housing plus yokes, axle shafts, drive shafts, carrier bearing, universal joints, center support bearing, and CV joints (provided the boots are not torn or damaged).

  
  Upon receipt of this complaint, a manager from Endurance contacted the consumer and discussed the claim details.  The consumer has elected to keep the contract active.

  
  Regards,
  Endurance Resolutions.

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17656165
  
  I am rejecting this response because: on three occasions over the course of the year, Ive submitted three different claims to be ultimately denied and any future claims I feel will be the same way. Cost me over **** in repairs where zero was covered. Coverage provided is virtually useless. If company wants to refund me all the money on my repairs or Ill take my car for a full inspection for anything outstanding & I expect everything to be covered regardless of what coverage I have. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/23/2022

  As stated in Endurance's previous response, the contract purchased by the consumer is a stated component coverage. This means all eligible parts and components are listed by name in the schedule of coverage found in the contract. Any part not listed is not eligible for coverage.

  
  Upon receipt of the consumers response, an Endurance manager attempted to reach the customer to clarify any new concerns. At this time, we are requesting that the consumer reach out to manager **** at ************. 

  Regards,

  Endurance Resolutions

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Elite extended warranty plan paid in full on 06/11/2021 for my 2019 Infiniti QX80. I have gotten my vehicle service regularly but when I took my vehicle to the shop on 6/27/2022 for an oil change and found out i needed a new engine. I immediately filed a claim which was initially denied because there was a discrepancy with the mileage. Once that issue was resolved the dealer was requested to send the date and mileage of the last 3 oil changes. Once the information was received by Endurance the claim was denied. Endurance reason was because i exceeded the mileage as recommended by the owners manual for oil filter and change intervals, but failed to take into the account my driving habits and conditions. I drive at least 7k-8k miles every three months at the moment and the Infiniti dealership that services my vehicle recommended because of my driving habits I should get the full synthetic high mileage oil change that would allow me to drive more miles before my next oil change. After discussing this with them they still denied the claim even though in my contract on page 7 section IV paragraph B says that I am to follow the recommendations for my driving habits. Even when I referenced the Infiniti owners manual section10-7 that says your oil and filter change intervals depend on how you use your vehicle, Still DENIED. Ive went above and beyond providing any and all information requested but the claim has still been denied. Endurance is not acting in good faith, and is looking for any reason to deny claims. I say this because there are situations that are eligible for exclusions and this is one of them, and they are refusing to acknowledge it. Even with all documentation provided Endurance Warranty Service don't seem to want to pay since it is a very pricey repair. I have been going back and forth with them for a month and that being said without a vehicle. I definitely find fault in the way claims are processed primarily in their favor.

  Business Response

  Date: 08/05/2022

  On 6/30/22, the repair facility filed a claim under the contract, with failures reported to the wheel bearing and engine. The repair facility reported noise from the wheel bearing and, with a borescope,identified scoring on cylinder 7. Endurance dispatched an independent third-party inspector to confirm the repair facilitys findings.Upon review, the inspection report confirmed a rattling noise from Bank 1 of the engine. The repair facility demonstrated no failure to the wheel bearing,and the repair could not be authorized. To verify that the consumer met the contracts maintenance requirements for the engine, Endurance requested that the consumer submit maintenance documentation.
  

  The vehicles owners manual requires an engine oil and filter change every ***** miles or six months, whichever comes first. Endurance reviewed the service documents provided by the consumer. The documentation submitted did not satisfy the maintenance requirements for the vehicle. Endurance denied the claim per the Exclusions section of the contract, which states that coverage is not provided for
  

  G.[] Breakdown as a result of lack of normal maintenance required by the manufacturers maintenance schedule for Your Vehicle.
  

  A manager from Endurance reached out to the consumer regarding the claim outcome.The consumer subsequently canceled the contract and requested a refund. The consumer is eligible for a pro-rata refund, and Endurance expedited the check shipment to the consumer in the interest of customer **********************. We appreciate the opportunity to address this concern.
  

  Kind Regards,
  

  Endurance Resolutions

  Customer Answer

  Date: 08/08/2022

   
  Complaint: 17636707
  
  I am rejecting this response because: I clearly maintained the vehicle in conjunction with the owners manual that corresponds with my driving habits.  Records were provided, upon speaking with the business they still denied my claim and of course I cancelled the policy because the company was not acting in good faith when it came to approving the repair. I know for a fact there are exclusions in the policy and they refused to even consider the option because of the pricey repairs.   Then went as far as offering me a full refund of the policy if I would drop my complaint and waive all future liability.  But of course I refused because I will continue to pursue this matter.  If you dont plan on following the owners manual recommend maintenance schedule to a tee  regardless of what the dealership mechanic recommends dont purchase a policy with Endurance.  They are not honoring their side of the contract and will find anything to not pay for the necessary repairs that are eligible under the warranty contract.  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/11/2022

  The vehicles owners manual requires an engine oil and filter change every ***** miles or six months,whichever comes first. The documentation provided by the consumer did not meet the manufacturer's maintenance requirements for the vehicle. Endurance is confident that the claim was adjudicated correctly and transparently in accordance with the terms and conditions of the contract.
  

  Kind Regards,
  

  Endurance Resolutions

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 19, 2021, I entered into a contract with Endurance for the company to serve as the extended vehicle warranty for my 2008 *** Acadia. To secure the warranty, I paid a down payment of $255.00 and payment of $158.00 for the firsts month of service. I was told that I had to meet the criteria of one month +**** miles before being covered. I met that criteria and my coverage went into effect. My mileage was ******* at the time the contract was acquired. On June 7, 2022, I was driving my vehicle when my check engine light came on. I immediately took my vehicle to the *** dealership service center. They determined that that my engine timing chain was the issue. I filed a claim with Endurance to have my vehicle repaired.On July 20, 2022, after weeks of waiting for my claim to be decided, and being without my vehicle, I was informed by Endurance that they were denying my claim on the grounds that the issue was pre-existing. How can that be when I was only alerted via the check engine light coming on on June 7, 2022? To add insult to injury, I continued to make monthly payments until my claim was wrongly denied. This is improper and bad business to make this adverse decision based made up circumstances created to avoid paying out my claim. This company should be made accountable for their fraudulent business practices.

  Business Response

  Date: 08/05/2022

  Thank you for bringing this to our attention. Upon receipt of this complaint, a manager from Endurance reached out to ************** regarding the claim outcome. In the interest of customer satisfaction, the manager offered a resolution, which the consumer is reviewing at this time. We appreciate the opportunity to assist the consumer.
  

  Kind Regards,
  

  Endurance Resolutions

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an extended warranty through Endurance Warranty Services to cover our 2014 Chevrolet Silverado. We purchased this May 16,2022. We were told that there was a waiting ****** 30 days or **** miles before any claim could be made on the warranty. We started having issues with the truck and took it to a mechanic around July 7, 2022 to have the vehicle inspected. We were told that the transmission was shot. We contacted Endurance about this and they have denied our claim, stating that this was a preexisting condition because there were metal particles in the transmission pan. Even after we showed them a bulletin from ************** showing that metal particles is considered normal wear on the transmission of this year model. Then we were told over the phone that if we had the policy longer, then they *** would have covered the claim. Even though, we were well after the grace ****** and miles, Endurance still doesn't want to cover the transmission replacement. They told me that they essentially did not want to cover the claim, no matter what evidence I provided.

  Business Response

  Date: 08/05/2022

  On 5/16/22, the consumer contacted Endurance and purchased a service contract. The service contract has a 30-day and ****-mile waiting period, both of which must elapse before any new failure is eligible. Any failure that first occurs prior to the expiration of the waiting period is not eligible for coverage.

  
  On 7/5,a claim was filed under the contract by Washington Auto. The repair facility stated that the vehicle arrived on 7/1 with a report of the transmission not engaging.The shop reported that the transmission fluid was burnt and black and there was metal present. An independent third-party inspector was dispatched to confirm the repair facilitys findings. The inspectors report confirmed the burnt,black fluid and the presence of fine metal particulate. These findings indicated a long-term failure that would not first occur outside of the recently expired waiting period, rather than symptoms of a sudden or short-term failure. The pre-existing failure was excluded by the contract terms, which state that coverage is not provided

  
  I. For any pre-existing condition, for any Breakdown occurring prior to the Effective Date and Mileage

  
  Upon receipt of this complaint, a manager from Endurance contacted the consumer regarding the claim determination. In the interest of customer **********************, has agreed to issue a full refund rather than the pro-rata refund specified in the contract.

  
  Best Regards,
  Endurance Resolutions

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased a extended warranty with Endurance Warranty Services in the year 8/13/2021 of3,800 We were told that we had a service maintenance plan meaning oil changes we could not get no information on how that work but the worst part is 7/22/21 we try to use our premium coverage policy and was denied With that being said we were on the phone with Endurance they can even get it corrected on what type of policy we hand the service provider *********** **** Told ** they had covered in the past of the same service and he did not understand why they denied so we pay out of pocket for The service ***** we canceled the policy and we were told that $1000 refund check would be sent out *********** when youre buying a warranty will promise the world but will not give you air to breathe to live in it , ( **************** ********* ******* )We were told by endurance on mechanical devices would be covered and ours was not because it was made of plastic ? 2017 the handles on the door that look like chrome are made of plastic majority of the truck made of plastic

  Business Response

  Date: 08/02/2022

  The consumers level of coverage, the Advantage Plus, is a stated-component coverage. All eligible components are listed by name in the Coverage section of the contract. Any part not listed in the Coverage section is not eligible for coverage under the Advantage Plus.
  

  On 7/22, **************** filed a claim for repairs under the consumers contract. The shop reported that the A/C was inoperable due to a failure of the air intake damper. The shop reported that the air intake damper was also referred to as the mode door actuator. Neither the mode door actuator or the air intake damper are listed as eligible components in the Coverage section of the contract. The repair was excluded from coverage as the failed components were not eligible.
  

  On 7/25, the consumer contacted Endurance and cancelled the contract. In the interest of customer **********************, ********************** will expedite the consumers pro-rata refund. The refund is scheduled to be sent out on 8/2 to the address on file.
  

  We appreciate the opportunity to clarify coverage and address the consumers concerns.
  

  Best regards,
  Endurance Resolutions

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Omg!!!! Where do I start! Let me tell you now this company is the biggest scam ever! As hard as times are right now with everything that's going on in the world the last thing anyone needs is for an warranty company to rip you off! My vehicle stopped on July 11, 2022 in front of a repair shop so I coasted into the driveway. Thankfully this mechanic was polite and instantly went to work on diagnosing my car. I tell the mechanic that I have Endurance warranty for coverage and gave him the info! Endurance is completely for of bs! He calls and starts the claim as he discovered my turbocharger had failed and is immediately insulted by the staff! They pretty much told him he lacked expertise and although he has discovered the problem they would like for him to tear the car down to see if there's another issue. My turbocharger is **** near broken into two pieces! He calls back and reports his findings and they immediately say they are sending out an adjuster to verify! The adjuster comes out and agrees with mechanic but yet they are still dragging their feet on approving the claim. They refuse to keep me updated as I have called every single day and is getting no update! I originally asked what was needed from me and was told nothing was needed and they will "take care of it"! We are now coming to the end of the 3rd week and I still have nothing! Get this! Since they would not accept the mechanic's diagnosis they asked me to tow it to the dealership! Now my car is at the dealership diagnosed again and just waiting! Nowwwww that the vehicle is at the dealership we are getting complete run around! They have asked the dealership for a video of their findings since their words are apparently not good enough! The video was originally sent two days ago and now we keep being told "we have not received the video" although they have given us 4 different emails to "resend" too! Now we can get anyone in the line to discuss. Immediately after receiving my info they disconnect the call

  Business Response

  Date: 08/02/2022

  The consumers repair facility filed a claim under the contract for repair of the turbocharger. The shop reported that the turbocharger housing was cracked and leaking oil into the exhaust. After learning that the housing was not eligible as a standalone failure, the repair facility reported that there was no crack and that the turbocharger was failed internally. As the diagnosis had changed, an independent inspector was sent to confirm the failures. The inspectors report identified a failed internal seal.The repair was excluded by the contract, which does not list seals and gaskets as eligible components.
  

  Upon learning of the excluded seal, the repair facilitys diagnosis returned to a cracked turbocharger housing, which was stated to have occurred due to an unknown internal failure. As the repair facility had changed the diagnosis several times after claim determinations were entered, Endurance requested diagnosis of a specific cause of failure.
  

  The following week, the repair facility sent Endurance a video of a failed turbocharger shaft. Endurance reviewed the following day and confirmed the failure. The shaft is an eligible component, and the claim was subsequently authorized in the total amount of $2723.64. Endurance appreciates the opportunity to address the consumers concern.
  
  Best regards,
  Endurance Resolutions

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Endurance Auto Warranty is trying to scam me Its been over 2 months. I use my truck to get to work. They act like its just tough when i call. My 2006 **** F 150 broke down and after 5 days and hours on the phone it finally got towed. It got to the garage, Endurence had them tear it down the inspector came to ***** Motors and looked it over. I would take they are going to cover it or they would have told me they are not. I purchased the warranty and followed all of the rules to what they need to have my truck repaired and they keep changing the rules. They told me what they needed for oil change paper work and I got them that. now it's not good enough. They said Instead of the garage putting the information they requested on one paper they want 3 different ones. Come on.. They should honor what the say they will! I need my truck fixed and back so I can work. It's obviously covered. I think they are just hoping I'll give up.

  Business Response

  Date: 08/04/2022

  On 6/27/22, a repair facility filed a claim under the consumers contract, with a failure reported to the engine. Endurance requested that the consumer submit maintenance documents to verify that the contracts maintenance requirements have been met. No maintenance documents were submitted, and the claim could not proceed.

  
  Upon receipt of this complaint, a manager from Endurance contacted the consumer to clarify what was needed. The consumer subsequently submitted maintenance documents, which are currently under review.

  
  Regards,
  Endurance Resolutions