Reviews

This profile includes reviews for Crate & Barrel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Crate & Barrel has 85 locations, listed below.

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  Crate & Barrel

  1250 Techny Rd Northbrook, IL 60062-5419

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  Crate & Barrel

  40 Old Orchard Center Skokie, IL 60077

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  Crate & Barrel

  4999 Old Orchard Ctr # E20 Skokie, IL 60077-1450

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  Crate & Barrel

  4006 Westheimer Houston, TX 77027

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  Crate & Barrel

  3503 Galleria Minneapolis, MN 55435-2536

Review Details

• Review fromSamaneh K

  Date: 11/08/2023

  1 star
  My experience with them has been like a nightmare! I have placed an order for 4 chairs. l in in July and I still haven't received them.. I have contacted them several times and received no resolution. they have the worst customer service ever. the holidays are coming up and I still don't have the dining chairs that I ordered 5 months ago. I asked them to cancel my order, but they said this is a made to order product and we cannot cancel the order. The ETA for my order was mid-September, and this is November and I still don't have my chairs. I even talk to the managers they did not help me at all. Right now, their website shows that 2 of my chairs are ready to ship but there is no update on the shipment. They need to find a solution for my order as soon as possible. if they Can't ship my order, they need to let me know so I can purchase different products before Thanksgiving!! Would never shop here again!!    

• Review fromTony M

  Date: 11/08/2023

  1 star
  lousy customer service and their merchandise is lousy also moving forward don't support crate and barrel NO MORE!!!!! 

• Review fromSamantha K

  Date: 10/26/2023

  2 stars
  We had a good experience in store ordering our bed frame and bedroom furniture in ****************** in *******. After that, the experience goes downhill very quickly and significantly. We were told that 2/3 items would arrive by our move in date (which is why we ordered them) and then we were promptly informed that our bed frame was actually not going to arrive at least for another month. We had to order a new one and reschedule delivery so we had somewhere to sleep. Then on delivery date, the Crate & Barrel driver from XPO logistics arrived in back of our house even though we had called ahead to verify there was construction and they had to come in a slightly different way to get to the front door. The driver came in and saw the bedroom and then we went back to the truck. He insisted that he could not drive on the street he needed to use to get to our front door even though I walked him through MULTIPLE options to do so and informed him that our moving truck (same size) had also done so with ease. I then communicated directly with the construction staff and got them to move TWO of their trucks so that the Crate & Barrel delivery truck could move up to the front door. The delivery truck driver then got back in his vehicle WITHOUT saying anything productive or helpful and drove away. I was standing outside for over 30 minutes during this entire interaction and the driver didnt make any effort to deliver our bed frame and dresser when he absolutely could have. We will now go at least another week we are told without a bed frame that we paid thousands of dollars for. Absolutely horrific customer service and straight up lazy and rude delivery from XPO.

• Review fromDevon M

  Date: 10/24/2023

  1 star
  Will never order from this company again. Crate & Barrel brought a cracked dresser to me on Sunday for a $300 shipping fee and I called on Sunday later that day to try to get a redelivery, and they couldnt help me. I called Monday and talked to two different customer service people, they could not help but promised to email me personally and through an automated email from Crate and Barrel. I didnt hear a thing from anyone. I called today (Tuesday) and surprise, no help again. Supposedly my case has been elevated to a supervisor and now I get to wait an additional ***** hours to hear back. Wow talk about customer service! In the meantime I have nine drawers worth of clothes on the ground, the guest room and bags in my hallway and no clue when I will get my 9-drawer dresser. I paid thousands of dollars for this dresser and this horrendous level of service. Order your furniture from anywhere else! Buyer beware, they will take your money and not deliver.

• Review fromCynthia H

  Date: 10/19/2023

  1 star
  Orders in the past were always carefully packaged, but I experienced shipping delays. **************** was a crapshoot.Recent orders are not well packaged, orders are arriving late and damaged; billing processes are confusing as ****, agents are confusing, slow, have lied to me and hung up on me. My most recent issue (getting a replacement for a damaged plate) required "ten" calls to resolve and will require additional follow up beyond this. ************* but I'm now looking elsewhere.

• Review fromMargalynne A

  Date: 10/14/2023

  1 star
  Terrible service. Gift card didnt arrive and I had to jump through hoops, four phone calls, screen shots of receipt. Still waiting for refund. Going to West Elm instead.

• Review fromMichelle B

  Date: 09/15/2023

  1 star
  Wanted to give zero stars! Zero is what they think of their customers. It is also the amount of customer service you will receive. The ********************** we knew and loved is gone. Quality is poor, employees are not trained and customer service is nonexistent. Go elsewhere and save yourself some frustration.

• Review fromStacy S

  Date: 09/09/2023

  1 star
  I would give zero stars if I could. Purchased a ******* sofa, loveseat and ottoman from Crate and Barrel, took 11 months, then they sent the wrong thing. Finally received in late August 2022, it is absolutely awful quality. In less than a year the fabric has pilled, stretched and looks like its 10 years old. We are two 40 year olds with no kids, a small dog and dont smoke. **************** is no help whatsoever and told us it is not their problem that the couches and ottoman are poor quality and have been rude and refused any resolution. Buyers beware the quality is not what it used to be.

• Review fromAndi L

  Date: 09/06/2023

  1 star
  Crate & Barrel is knowingly misleading customers about delivery dates. I purchased a desk from them in April 2023 and the delivery date on the receipt clearly states early June 2023. They extended the June delivery date over 4 times. It's now September 2023 and they have still not delivered. They are using deceitful sales practices.

• Review fromKatherine A

  Date: 08/19/2023

  2 stars
  I am a new mom and fairly recent Crate and Barrel customer. I started shopping there precisely for children's furniture and I'm disappointed to report that 3 out of the 4 purchases I've made for my son's nursery were defective. The first crib I purchased arrived with chipping paint, I called customer service who said they'd send a replacement but never did. When I followed up I was told the crib was discontinued and offered a comparable crib which turned out to be more expensive. I was unable to leave a bad review for a discontinued product Fast-forward and now the expensive replacement crib has a piece of decorative metal trim that keeps popping out and I'm concerned my toddler son will we l get hurt on. I contacted crate and Barrel and they requested pictures and a detailed history of your piece. The crib had never been moved, was assembled were it sits and used for 4-5 months **** I was told they could do nothing for me as they had already met their customer service obligation when they replaced the first defective crib. Again this crib was discontinued so I couldn't leave a negative review. So let me get this straight - Crate and Barrel sells defective children's furniture at not so cheap prizes that they may or may not make an effort to replace depending on whether they have replaced OTHER defective items? Oh and since these items are discounted you can't warn other prospective shoppers not to buy children's furniture there?! Not extremely fair or professional!!