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Business Profile

Vein Clinic

USA Vein Clinics LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vein Clinic.

Complaints

This profile includes complaints for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Vein Clinics LLC has 53 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to be refunded SINCE APRIL for a duplicate charge that USA Vein Clinics charged to my account. I paid via their USA Vein Clinics app the remaining balance of $133.12 on 4/14 (posted to my card 4/16) from a treatment. They then proceeded to charge me AGAIN without my consent a few days later on 4/18/2022 (posted on 4/20). I immediately called them and they admitted the error over the phone and told me they would escalate this to billing and process a refund, I never got a timeline of refund or mention of how I would be refunded. I then proceeded to call after a few weeks and have been doing so at least once a month since April. The billing people give me the run around each time and say it is still processing and they dont have a timeline. I also emailed every available email address with this company I could find to get resolution to NO RESPONSE over months. They also dont provide any online receipts. I started to realize this companys billing is a scam when they randomly charged me and many others 400$ in July out of nowhere only to say it was a system glitch when I called and that it would be refunded. It wasnt. I had to file a dispute with my credit card company and cancel my card to get the charge adjusted and so this company could no longer have access to my funds. I got so tired of waiting for my previous refund so I filed another dispute for the $133.12 duplicate charge with my credit card company and sent in all the proof of duplicate charges. They acknowledged the duplicate charge but werent able to resolve it because of the age of the of the charge because the company gave me the run around for so long before I had no choice to try to get help elsewhere. I still cant get a solution from the company and now not via my credit card company either, I dont know what else to do. Just refund my MY money back this business is horrible , caused me so much frustration and not to be trusted its absurd and has corrupt business practices.

      Business Response

      Date: 08/17/2022

      Re:Complaint ID: ********  

      We are in receipt of the above referenced complaint from your office regarding our patient, ********************************  ******************************* came to our facility for the evaluation and treatment of venous insufficiency. 
      The patient was seen in our USA Vein Clinics of ********** location for the first time on 01/25/2022 by ***********************************.  
      ****************************** has a signed financial agreement on file which authorizes us to charge her card on file if there is a patient balance after insurance processing the claim.  
      The first charge on her card for $133.12 on 04/14/22 was applied towards date of service 03/22/22. Ms ********************* insurance, Aetna, processed the claim and mandated that patient owes $152.74 for coinsurance. A $30.00 patient payment was also applied to date of service 03/22/22 making that date of service paid in full.  
      The second charge on her card for $133.12 on 04/14/22 was applied to date of service 032/29/22. This was an error by the system because the patient only owed $10.38 for coinsurance after insurance, Aetna processed the claim. 
      The charge on 07/22/22 for $400.00 was also a system error because the patient did not have any outstanding balances or claims on file. 
      USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.As a good faith measure to rectify this situation, we voided the 07/22/22 payment of $400.00 on 08/08/22 which returned the funds to the patients card.The overcharged amount which left a credit of $122.74 from date of service 03/29/22 has been issued via mail to the patients residence as a refund check.We were not able to void the payment to transfer the funds back electronically due to the charge being passed 30 days.  
      We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification,please feel free to contact me.

      Sincerely, 
      **** S Baccega 
      SVP~Operations 

      Customer Answer

      Date: 08/22/2022

       
      Complaint: 17671864

      I am rejecting this response because:I have not received the paper check in the amount of $122 alledgely mailed to my home my address. I did receive the $400 electronic refund to my card. I will consider this matter unresolved until I receive my check. It would be helpful if there was a date or tracking provided for when the check was mailed out. 

      Sincerely,

      ***************************
    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 23, 2022 $400.00 was withdrawn from my bank account without my permission again.I have called the company twice in the past 5 days. I was told that the money was taken out of my account in error and that the money was reimbursed. They further stated that the problem is now with my Bank that they can't help me any further.I have contacted my bank and their is no pending credit transactions from the **************** I went to the ************* office and the staff said they cannot help me.The *************** would not provide me any proof that a transaction occurred to my bank. All they kept saying was it is noted on my chart that I was reimbursed.This company is a SCAM and should be shut down!!!!

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