Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,166 Customer Reviews
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Review fromTia C
Date: 07/13/2022
1 starTia C
Date: 07/13/2022
After spending nearly fourteen grand on all new flooring the issue is with the base board and their solutions are passed off as a fix we have to deal with!
Empire Today, LLC
Date: 07/14/2022
**** we do apologize for your experience. If you have further questions or concerns, please send an email to ***************************************************************** with your contact information, and we'll get in touch with you.Review fromJennifer S
Date: 07/13/2022
4 starsJennifer S
Date: 07/13/2022
Empire Today lacks in customer service, work quality and responsiveness. Overall, not a company anyone should use. We had floors placed on the second floor and noticed they were coming up in some areas. We notified them of the issue. MONTHS have gone by, the floors are still having the same issue, they are saying it's a house moisture problem now, if that was the case all the flooring would have the same issue - trying to get a resolution is like pulling teeth. Their call center needs some training. They hang-up on people. When you get someone, they have an attitude and are confrontational. I would not recommend Empire Today to anyone!!!Empire Today, LLC
Date: 07/14/2022
********, we regret to hear this. We've located your account and we're looking into this. We'll contact you soon to discuss things further.Review fromLeslie M
Date: 07/13/2022
5 starsLeslie M
Date: 07/13/2022
Empire Today was awesome. They were really good at communicating on the pricing and when the carpet would be installed. The sales consultant showed up right on time and was very good at explaining the different carpet products. He was able to schedule the install at that meeting. The installers showed up right on schedule and they did a quality job. We love our new carpet. Also, Empire today has a great warranty on their carpet. I don't know why they got all of these low scores. I definitely recommend them to install your carpet.Empire Today, LLC
Date: 07/14/2022
******, thank you for the wonderful review and for taking the time to share your feedback with Empire Today. Our priority is customer service and we are ecstatic that we met that ****!Review fromAnthony G
Date: 07/13/2022
1 starAnthony G
Date: 07/13/2022
Absolute nightmare of an installation. I could not be more emphatic in my urging for you to avoid this company at all costs. Installation was complete with mild damage to the home. However, the real issue came with stair installation. Installation was improperly complete. We identified this at the time of install. We were promised a repair within the week and this never happened. At the time of writing we are on our 5th no-call no-show from the installer. We've rearranged schedules and have simply repeatedly been lied to by the installer and the company. Calls to the company have done nothing and now almost 2 months later I am still calling daily to try to get them to simply install their product properly....It's just a simple re-do of 3 stair-noses. Yet they continue to lie and refuse to show and do the work. I would give this business a zero if I couldEmpire Today, LLC
Date: 07/14/2022
*******, this is not the experience that we wish for our customers, and sincerely regret to hear about your experience. We've located your account and will be in touch with you soon.Review fromKim K
Date: 07/12/2022
1 starKim K
Date: 07/12/2022
If I could leave a negative star rating I would. This company is not professional or striving for a Perfect 10 Performance as they put it. They say that their team is truly passionate about building customers for life and are Americas first and best choice . This is so far from the truth in our experience!! They left gaps in our wood floor planking and will have to repair that. They put flooring over the top of our linoleum, when we paid for it to be removed. They scuffed our walls and broke our couch. They left a huge mess for us to clean up afterwards. It took me 5 days to get customer service to call me back. ***** was one of the rudest customer service people I have ever had to deal with. She had an attitude from the beginning of the call. She informed me that she was dealing with over 70 other people and was very short with me. There was never any mention of an apology or anything. They would come out in a week to fix the wood planking gaps and pull up some flooring in the kitchen to prove wether the linoleum was torn up or not. If my statement was true the they would reimburse us the cost of tearing up the linoleum and leave it. Again no apology or anything for any of it. She also said that she would not buy the company a 10 performance, if that is what I was asking for. I was appalled by her accusations and lack of empathy! Her title is **************** Manger! One would think that a person in her position would be more polite and helpful!For a company that is suppose to be so passionate about building customers for life, I can honestly tell you it is a joke!!! Their customer service is not there to serve their customers at all. This is one customer that will not be a customer for life and I will definitely not be recommending them to others. Beware of this company! They are only in it for the money!!Empire Today, LLC
Date: 07/13/2022
***, we regret to hear about your experience, and assure you that we take your concerns seriously. We've located your order and will be in touch with you soon.Review fromSheila M
Date: 07/12/2022
1 starSheila M
Date: 07/12/2022
I don't know where to start. Empire is the worse at installation, fixing problems and customer service. From putting down white trim on oak baseboards and flooring to sticking cardboard under the new floor to raise it to be flush. For 2 months I have been trying to get them to fix the one section that is cracking, and no one seems to know how to repair it. They got paid before they did the shoddy job, hurried through it and is ignoring us. If anyone has had a pleasant experience with Empire thank your lucky stars because I will NEVER recommend this company to anyone.Empire Today, LLC
Date: 07/13/2022
******, this is not the experience that we wish for our customers, and sincerely regret to hear about your experience. We've located your account and will be in touch with you soon.
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