Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

New Carpets

Empire Today, LLC

Headquarters

Reviews

This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Empire Today, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    3.19/5 stars

    Average of 2,166 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromTia C

      Date: 07/13/2022

      1 star

      Tia C

      Date: 07/13/2022

      After spending nearly fourteen grand on all new flooring the issue is with the base board and their solutions are passed off as a fix we have to deal with!

      Empire Today, LLC

      Date: 07/14/2022

      **** we do apologize for your experience. If you have further questions or concerns, please send an email to ***************************************************************** with your contact information, and we'll get in touch with you.
    • Review fromJennifer S

      Date: 07/13/2022

      4 stars

      Jennifer S

      Date: 07/13/2022

      Empire Today lacks in customer service, work quality and responsiveness. Overall, not a company anyone should use. We had floors placed on the second floor and noticed they were coming up in some areas. We notified them of the issue. MONTHS have gone by, the floors are still having the same issue, they are saying it's a house moisture problem now, if that was the case all the flooring would have the same issue - trying to get a resolution is like pulling teeth. Their call center needs some training. They hang-up on people. When you get someone, they have an attitude and are confrontational. I would not recommend Empire Today to anyone!!!

      Empire Today, LLC

      Date: 07/14/2022

      ********, we regret to hear this. We've located your account and we're looking into this. We'll contact you soon to discuss things further.
    • Review fromLeslie M

      Date: 07/13/2022

      5 stars

      Leslie M

      Date: 07/13/2022

      Empire Today was awesome. They were really good at communicating on the pricing and when the carpet would be installed. The sales consultant showed up right on time and was very good at explaining the different carpet products. He was able to schedule the install at that meeting. The installers showed up right on schedule and they did a quality job. We love our new carpet. Also, Empire today has a great warranty on their carpet. I don't know why they got all of these low scores. I definitely recommend them to install your carpet.

      Empire Today, LLC

      Date: 07/14/2022

      ******, thank you for the wonderful review and for taking the time to share your feedback with Empire Today. Our priority is customer service and we are ecstatic that we met that ****!
    • Review fromAnthony G

      Date: 07/13/2022

      1 star

      Anthony G

      Date: 07/13/2022

      Absolute nightmare of an installation. I could not be more emphatic in my urging for you to avoid this company at all costs. Installation was complete with mild damage to the home. However, the real issue came with stair installation. Installation was improperly complete. We identified this at the time of install. We were promised a repair within the week and this never happened. At the time of writing we are on our 5th no-call no-show from the installer. We've rearranged schedules and have simply repeatedly been lied to by the installer and the company. Calls to the company have done nothing and now almost 2 months later I am still calling daily to try to get them to simply install their product properly....It's just a simple re-do of 3 stair-noses. Yet they continue to lie and refuse to show and do the work. I would give this business a zero if I could

      Empire Today, LLC

      Date: 07/14/2022

      *******, this is not the experience that we wish for our customers, and sincerely regret to hear about your experience. We've located your account and will be in touch with you soon.
    • Review fromKim K

      Date: 07/12/2022

      1 star

      Kim K

      Date: 07/12/2022

      If I could leave a negative star rating I would. This company is not professional or striving for a Perfect 10 Performance as they put it. They say that their team is truly passionate about building customers for life and are Americas first and best choice . This is so far from the truth in our experience!! They left gaps in our wood floor planking and will have to repair that. They put flooring over the top of our linoleum, when we paid for it to be removed. They scuffed our walls and broke our couch. They left a huge mess for us to clean up afterwards. It took me 5 days to get customer service to call me back. ***** was one of the rudest customer service people I have ever had to deal with. She had an attitude from the beginning of the call. She informed me that she was dealing with over 70 other people and was very short with me. There was never any mention of an apology or anything. They would come out in a week to fix the wood planking gaps and pull up some flooring in the kitchen to prove wether the linoleum was torn up or not. If my statement was true the they would reimburse us the cost of tearing up the linoleum and leave it. Again no apology or anything for any of it. She also said that she would not buy the company a 10 performance, if that is what I was asking for. I was appalled by her accusations and lack of empathy! Her title is **************** Manger! One would think that a person in her position would be more polite and helpful!For a company that is suppose to be so passionate about building customers for life, I can honestly tell you it is a joke!!! Their customer service is not there to serve their customers at all. This is one customer that will not be a customer for life and I will definitely not be recommending them to others. Beware of this company! They are only in it for the money!!

      Empire Today, LLC

      Date: 07/13/2022

      ***, we regret to hear about your experience, and assure you that we take your concerns seriously. We've located your order and will be in touch with you soon.
    • Review fromSheila M

      Date: 07/12/2022

      1 star

      Sheila M

      Date: 07/12/2022

      I don't know where to start. Empire is the worse at installation, fixing problems and customer service. From putting down white trim on oak baseboards and flooring to sticking cardboard under the new floor to raise it to be flush. For 2 months I have been trying to get them to fix the one section that is cracking, and no one seems to know how to repair it. They got paid before they did the shoddy job, hurried through it and is ignoring us. If anyone has had a pleasant experience with Empire thank your lucky stars because I will NEVER recommend this company to anyone.

      Empire Today, LLC

      Date: 07/13/2022

      ******, this is not the experience that we wish for our customers, and sincerely regret to hear about your experience. We've located your account and will be in touch with you soon.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.