Reviews
This profile includes reviews for Luna Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.9/5 stars
Average of 72 Customer Reviews
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Review fromYana C
Date: 01/05/2024
4 starsYana C
Date: 01/05/2024
Overall, I am satisfied with my new carpet and the speed/accuracy of installation. Installers were professional and quick. They did arrive at the later time within the time frame provided, but were able to finish the job in one go (3.5 hrs for 3 bedrooms, hallway and stairs) and left ******** reasonable time - around 7:30 pm. As for the sales representative - I didn't like the experience. He showed up almost 30 mins late, didn't bother apologizing when I mentioned it (or at least give heads **), brought samples in only after I asked him for it and didn't bother explaining about the product. Made me feel like I was in his house bothering him and not the other way around, lol. So I went with whatever seemed ok for me. But I guess this is a price you pay for the discount you get - I did get better deal than the other very known company gave me. I didn't finance it, so no idea how that part would work. I am enjoying my new carpet though :)Luna Flooring
Date: 01/08/2024
****, a happy and beautiful home is the best feeling in the world, and that is what we strive to deliver. Just remember that we are always at your service should you need anything at all!Review fromPaulette M
Date: 11/26/2023
2 starsPaulette M
Date: 11/26/2023
Had carpet installed and they puncture ****** holes in my cover for the mattress. This is a very expensive bed. Called & they refused to do anything. I even called corporate office and they never returned my call,Luna Flooring
Date: 11/27/2023
********, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. Weve located your account and will work closely with you to rectify this matter.Review fromIsrael V
Date: 11/17/2023
1 starIsrael V
Date: 11/17/2023
Horrible Experience - Installed Laminated Flooring in my baseman - Withing a a year the tiles started to lift/bend on a section of the floor... I sent pictures, called many times and nothing..... 2 months later still waiting for a response .... Do not hire these company - THE QUALITY OF THEIR PRODUCTS IS HORRIBLE AND CUSTOMER SERVICE WORST..... THEY ARE FAST ON GETTING THE *** DONE TO CHARGE YOU, BUT THEY DON'T HONOR WARRANTY.... COMPLETE SCAM.... IF SOMEONE FROM **** READS THIS - I'M STILL WAITING FOR YOUR RESPONSE.... I SENT YOU PICTURES MANY TIMES... IM EVEN WILLING TO PAY (WHICH IS WRONG) TO GET MY FLOORS BACK TO NORMAL, BUT AT LEAST REPLY AND GIVE ME OPTIONS.CUSTOMER SERVICE REP WAS ***************************Luna Flooring
Date: 11/20/2023
******, we hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. Weve located your order, and well be in touch with you soon to determine a resolution.Review fromSandra R
Date: 11/07/2023
5 starsSandra R
Date: 11/07/2023
We have used **** multiple times & have always been pleased.Luna Flooring
Date: 11/08/2023
******, that's what we love to hear! A happy customer is gold to us, and a beautiful new home is what you deserve. Thank you for this delightful review and enjoy your fabulous new carpet.Review fromChris B
Date: 11/06/2023
1 starChris B
Date: 11/06/2023
If I could give them, zero stars, I would. Do not use this company they put in an inferior product. Less than six months and the carpet in the bedroom is already matted and will not return to its original shape. I paid for an extended warranty and basically it covers all the things that will never happen to your carpet. **** does not stand behind its products and it offers a BS warranty. Buyer beware! do not use ****. Dont make the same mistake I did.Luna Flooring
Date: 11/07/2023
*****, we understand your frustration and wish to make this right. However, we've located your order, and as it turns out, your issue was resolved with a previous customer service team member who provided you with a solution. We hope this resolution brings you peace and wish you all the best.Review fromPolitt W
Date: 09/20/2023
2 starsPolitt W
Date: 09/20/2023
I had laminate flooring installed in two bedrooms and hallway. Within one week two of the planks had bulking, I call to report the problem and it was resolved. Its been only year and I noticed two planks in the other bedroom had bulking as I. The previous room. I call to report the problem on Sept 14, 2023. A representative was assigned and come out on Saturday, Sept 16. And said it was water damage. I informed the representative and customer service that I had never used water solvents on the floors and this room is not used. The customer service representative forward an email with my concern. I have the materials to make the repair and I dont think as a customer some compromise should be extended. I have never used any water to clean the floor and this room does get Sun but this should not have caused this issue. Per our conversation,I have added the manager above me to this chain for you. The inspection report states the bubbling you're seeing is caused by moisture. Unfortunately, this would not be covered by either warranty and the service fee to repair that would be $250. Please see the photo taken.************** | ******** Service Supervisor| *********/WashingtonLuna Flooring
Date: 09/21/2023
******, we understand your frustration and wish to make this right. However, we've located your order, and as it turns out, your issue was resolved with a previous customer service team member who provided you with a solution. If you wish to move forward, you know where to reach us.Review fromOlinda B
Date: 09/20/2023
1 starOlinda B
Date: 09/20/2023
We had flooring installed by Luna flooring in our vacation home in *******, **. The board they used for baseboards do not match the flooring. The color is way off actually it's a different pattern. My painter even mentioned how bad of a job it was! You can clearly see how they ran out of stock and used whatever they had in their truck. The worse part is they did hot even tell me it looked like that so when I arrived to see if the job was done and how it looked I was shocked to see the end result. The installer did not tell me anything as I spoke to him on the phone, told me it's all done and to please pay him his final payment. So I did mistake on my part that's for sure. Furthermore, I called **** several times and addressed this issue, emailed them pictures and here we are over 2 weeks out and still no resolution. You call the number and I'm told someone will call me back and they don't. I've called LUNA flooring 6 times to have someone come back out to correct the issue and they put me on home for their corporate office and tell me they will call me back. I see the request someone will call you back. Well here we are with still no resolution. Keeping in mind they did 3 of my bedrooms, all hallways and stairwell so the job was pretty big. Their costumer service is horrible! I paid them in full and trying to get them back is not easy. Try to have someone call you back to get an exact date for your floors to be corrected is even worse. I would not recommend this company at all. Poor costumer service and not they great for pricing should of known better. Please don't waste your time with this company.Luna Flooring
Date: 09/25/2023
*****, it worries us that we have yet to resolve your issues with your installation. We know how frustrated you must be. We want to make things right. We've located your account, and we'll be in touch with you soon.Review fromTita P
Date: 09/01/2023
1 starTita P
Date: 09/01/2023
Two days ago I had an appointment with **** Rep and he didn't leave my house without getting a flooring installation contract. Two days after that they came to my house and ripped the carpet from our second floor and after taking almost all the carpet they decided they couldn't install the laminated floor because they found uneven surfaces. They said we couldn't do it and they left my house in a complete mess. My ill husband must finish removing the carpet they left.They offered us to install carpet but because of our allergies, we need wood or laminated floor.Luna Flooring
Date: 09/05/2023
Tita, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request. If you need further assistance, please feel free to contact us.Review fromApril S
Date: 08/31/2023
1 starApril S
Date: 08/31/2023
I am writing to express my utmost dissatisfaction with the poor installation I received from Luna Flooring; and the follow up customer service and failure to uphold the warranty. As a customer, I had high expectations for the quality of service and professionalism, which unfortunately were no Firstly, the communication throughout this entire process abysmal. was abysmal. I experienced repeated delays in receiving responses to my inquiries, both via phone and email. It is unacceptable to be left waiting for days without any update or clarification, especially when making a significant investment in a product and service. Furthermore, the installation team that was sent to my ****************** a lack of professionalism and attention to detail. The workmanship exhibited was far below the standards I expected. Moreover, they exhibited a careless attitude while handling the flooring materials, resulting in visible damage to several pieces. The lack of respect for my property was evident, and the overall quality of the installation was subpar. As a result, the flooring in my kitchen is lifting, peeling, visibly warped and chipped throughout; and coming up after only 36 months. According to the warranty it is supposed to be for 50 months. Additionally, the post-installation support and follow-up have been severely lacking. Despite bringing these concerns to the attention of Luna Flooring's customer service department, I have yet to receive a satisfactory resolution or any indication that my concerns are being taken seriously. This disregard for customer satisfaction is highly disappointing and does not reflect the professionalism and integrity that I expected from your reputed company.Luna Flooring
Date: 09/01/2023
April, we understand your frustration and wish to make this right. However, we've located your order, and as it turns out, your issue was resolved with a previous customer service team member who provided you with a solution. We hope this resolution brings you peace and wish you all the best.Review fromDeandro B
Date: 08/25/2023
1 starDeandro B
Date: 08/25/2023
Flooring is coming up had installers come back several times already hasnt been down a year yet under warranty done called several times never receive a call backLuna Flooring
Date: 08/29/2023
*******, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.
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