Reviews
This profile includes reviews for Luna Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.9/5 stars
Average of 72 Customer Reviews
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Review fromJennifer B
Date: 08/24/2023
5 starsJennifer B
Date: 08/24/2023
We had a great experience with ******************. The sales representative was wonderful and very helpful! The installers were timely and professional. Our floors look great! Although we are waiting on the completion of one closet, we remain very pleased with the overall process and quality of service. We would definitely recommend them.Luna Flooring
Date: 08/31/2023
********, that's what we love to hear! A happy customer is gold to **, and a beautiful new home is what you deserve. Thank you for this delightful review and enjoy your fabulous new flooring.Review fromMedhine W
Date: 08/19/2023
2 starsMedhine W
Date: 08/19/2023
Ordered carpeting from ****.3 weeks later carpet arrived.Wrong color. Material looked cheap compared to the sample.**** is charging me a cancelation fee of 25% for their fault.Read the contract. Be aware of the material you are purchasing. Rather lose 25% than regret a carpeting mistake.Luna Flooring
Date: 08/21/2023
Medhine, this is definitely not the experience we'd want you or any of our customers to have, and we would like to fix this. We've located your account and will be in touch with you soon to rectify this.Review fromtracey p
Date: 08/08/2023
1 startracey p
Date: 08/08/2023
We are a large business in ***** ** and we had **** replace 8 staircases of carpet not even 1 year ago. The sales rep was new and was had no idea what he was doing. We decided to go with the carpet even though it was a lighter shade, he stated that if it stains and we cant remove them they will come out and replace what needs to be replaced. We appeared to be having issues with 2 of the 8 staircases with a build up of stains, we tried removing them and then we hired a company to come out and steam clean all the carpets. They also could not remove the stains, at this point we reached out to **** and explained to them the situation and even sent pictures for them to see, they researched our account and stated that we did not purchase the protection plan..., we were unaware there was a protection plan as he stated all stains were covered. They have not even sent anyone out to look and see if there is an option. We will NEVER use this company again, they set up the install on a saturday as our office was closed but was about 4 hours late arriving and did not finish up until after midnight, they appeared to install everything ok its was just after midnight is a bit ridiculous, now they wont even stand by the product, we will never use them again and we have loads more carpet to replace. DO NOT HIRE THIS COMPANY.Luna Flooring
Date: 08/09/2023
******, this makes us upset to hear. The last thing we want is for you to be unhappy with your floors. We would like to investigate this further. We've located your account, and we'll be in touch with you soon to discuss your options.Review fromWesley K
Date: 08/07/2023
1 starWesley K
Date: 08/07/2023
Total scam ! Not sure what's worse being lied to over and over or dealing with customer service. Save yourself $ and frustration use any other company .Luna Flooring
Date: 08/08/2023
******, it's upsetting to hear that your experience was anything but stellar. If you could provide more information, we would be happy to try and improve this situation. Please get in touch with us at ******************************** with your contact info, and we will contact you soon.Review fromMolly D
Date: 07/31/2023
1 starMolly D
Date: 07/31/2023
Do not believe the hype, or their marketing that they give 100% satisfaction guarantee. It's patently false, in my recent experience. My carpet install was about 3 weeks ago. During the installation the two gentlemen who installed were professional and a pleasure to work with. During the last part of the installation something occurred that left black stains on the newly installed carpet. The gentlemen did everything they could to fix it but were unable to remove the stain. I was told they would contact me and return to patch the area affected. Well guess what? I never heard from ****. There was not even what should be a standard customer satisfaction check to ensure that I'm happy with the install and carpeting. The 1 star is for the installers ONLY. Since then I have initiated ALL contact to remedy this issue. I was told I would have an answer for this issue on 7/27/23. I have still not heard anything. I work in the *************** industry and will ensure to never have my clients or colleagues use a company that is so careless with their customers and ensuring their own work.Luna Flooring
Date: 08/01/2023
*****, it worries us that we have yet to resolve your issues with your flooring. We know how frustrated you must be. We want to make things right. We've located your account and we'll be in touch with you soon to address this.Review fromJohn M
Date: 07/23/2023
5 starsJohn M
Date: 07/23/2023
**** came out, gave a great quote for what price that I was thinking my carpet was going to be, an installer crew was at my house in 2 days and took care of the whole job. I love my new carpet. Not sure where all these bad reviews are coming from, but my experience was great.Luna Flooring
Date: 08/01/2023
****, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.Review fromSharon S
Date: 07/11/2023
1 starSharon S
Date: 07/11/2023
This was the worst experience of my life, they cancelled my order because of their mistake, I would advice the public to not do business with this company, they treated me unfairly and I dont appreciate it, I waited almost a month, installers came to my home twice without materials and then Im told to pay more, I have a contract and the contract is binding and they still cancelled my orderLuna Flooring
Date: 07/13/2023
******, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.Review fromAbby S
Date: 06/27/2023
1 starAbby S
Date: 06/27/2023
Flooring installed 9/2020 with only a 1 year warranty available. It is known now why they only offer 1 year 3/2022 called to look at what options are available as flooring is lifted, uneven and broken in some areas and was not installed seamlessly to the walls/cabinets in the kitchen. It is jagged and uneven with gaps. Spoke with representative who was firm about their 1 year warranty and there was no other options besides having the floors removed and install new flooring all out of the expense of the customer. Months later, we pulled out our oven to do some cleaning and discovered that the Luna flooring was not installed under the appliance and installed around the appliances. This is when it was discovered there was no subflooring installed and the actual flooring was not suitable without sub flooring due to large gaps/valleys raging from 1-3 in between the boards. This has created the unevenness of the floor which also is creating planks to lift at the seams when walking over it. Called again and received same response about floors and that we could pay for someone to come out and evaluate the status of the floors of which we declined as this should be complementary and should be fixed. With only having the floors almost 3 years now, they have created a lip that when walking you can injure your toe if not careful. Overall, very poorly installed flooring. Would not recommend this company for laminate. Additionally, carpet was installed at the same time on the second floor of which we had to remove in 1 room due to the carpet being cut too short and inability to be stretched to the carpet brackets. Unfortunately, I have not been able to get anywhere with **** and will need to replace these floors with another company at my expense.Luna Flooring
Date: 06/28/2023
****, thank you for bringing this matter to our attention. We understand that our team offered the best outcome possible. If you still need further assistance after talking with our customer service team, please email us at ***********************************.Review fromMonitte E
Date: 06/21/2023
1 starMonitte E
Date: 06/21/2023
I give **** a big fat ZERO. The company tells you one thing, then do another. They said they could install carpet on my stairs without removing the rails from my electric chair but when the person came out to lay the carpet he said it couldn't be done. I specifically asked them if they could before they ran my credit. They assured me it had been done before. Now my credit has been ran unnecessarily. I hope this doesn't cause me any future problems if I need to purchase something else.Luna Flooring
Date: 06/22/2023
Monitte, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request. We take your feedback seriously and will treat this as a learning experience. After all, there is always room for improvement, and we hope this does not happen again.Review fromTim T
Date: 06/15/2023
1 starTim T
Date: 06/15/2023
SCAM ARTISTS!!! If there was an option to give zero or negative stars I would. I had a salesperson come into my home and tell me that the floors I purchased were waterproof and not water resistant. And that I had a lifetime warranty for all dings and scratches. It turns out none of that was accurate. There were scratches and dents in some of the boards after installation and they were going to charge me to fix it. This was a week after putting them in I found it.The fact that they lied to my face and sold me on a product and warranty they knew they did not have is illegal and wrong. What is even worse is that they refused to acknowledge it and make it right.This company is running a scam and will lie to get you to purchase. And when you ask for documentation they say they will send it to you after completion. Never happened and that is because nothing of what they said was accurate. How is this allowed?Luna Flooring
Date: 06/16/2023
***, this makes us upset to hear. The last thing we want is for you to be unhappy with your floors. We want to make things right. Please email us at ******************************** so we can assist you ASAP.Luna Flooring
Date: 06/16/2023
***, this makes us upset to hear. The last thing we want is for you to be unhappy with your floors. We want to make things right. We've located your account, and we'll be in touch with you soon to address your concerns.
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