Reviews

This profile includes reviews for Chamberlain Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chamberlain Group, Inc. has 6 locations, listed below.

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  Chamberlain Group, Inc.

  300 Windsor Dr Oak Brook, IL 60523-1510

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  The Chamberlain Group

  2850 E Drexel Rd Tucson, AZ 85706-3414

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  Chamberlain Group, Inc.

  300 Windsor Dr Oak Brook, IL 60523

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  The Chamberlain Group

  PO Box 3050 Nogales, AZ 85628-3050

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  The Chamberlain Group

  6050 S County Club Rd Tucson, AZ 85706

Review Details

• Review fromVitaly S

  Date: 02/22/2025

  1 star
  Terrible customer service! I attempted to apply a coupon that the company sent to my e-mail for the subscription to Tesla-MyQ integration. Their website did not work - produced system error. I contacted technical support that could not resolve the technical issue and did not follow up with me on how to place the order manually with the appropriate discount. I sent multiple e-mails - no answers. The error is still there - on multiple platforms (Windows multiple browsers and the iOS). I have spent considerable time unsuccessfully trying various ways to get around the error and on hold for customer service. Finally, I was able to find a person who could escalate my concern to her superior. That resulted in them offering 10% discount, which I believe was not enough considering all circumstances. Terrible technical expertise, terrible customer service. Never again I will give my business to this company. By the way, the system error is still there!!!  

• Review fromSteve G

  Date: 11/26/2024

  1 star
  LiftMaster opener quit working properly . 8 months old motherboard replaced at a cost of $347.25 by a certified LiftMaster dealer. LiftMaster opener has a one year warranty. They refused to refund the $347.25.  

• Review fromMissy K

  Date: 08/15/2024

  1 star
  With no authorization from me, Amazon is coming to my house and opening my garage door. When I called MyQ, they had no record of Amazon having ********************** to my garage door, despite the screen on my phone that shows that "Amazon" opened the door at said time. I'm livid. I paid $5500 for a new garage door and opener to keep my garage and home secure so that MyQ could just give out ********************** without my permission. MyQ said their company was, "linked" to Amazon so apparently that somehow makes the free flow of garage ********************** information to them and ALL their drivers somehow acceptable. I work in data practices and know full well that there are all sorts of ways to grant ********************** to some folks and not others to information. This is awful. I'm not sure how I can trust that my garage door is secure for my things or more importantly, my family.

• Review fromJulio H

  Date: 07/19/2024

  1 star
  The past July 16th, during the moment I was trying to park my car in the garage, I got in the car, and while I was going backward, a malfunction of the *** Tesla In-App monthly paid service closed the door while I was about to enter, resulting in into a big damage into my car and garage door, plus affecting me with the inability to work with my car, since I started working as UBER the week before, since I'm without a job, so I immediately call Chamberlain to get support and payment ASAP of this, to avoid financial impact to myself given the limitation that this cause, to be able to work. I filed the claim and I was given the Claim # (which I can provide) they committed to solving it in 24 hrs, it has been already 72 hrs and counting and they don't even answer the phone or mail. So far to date Im losing the chance to generate at least 240 USD every day while working at UBER but I can't make this anymore with the car in this condition, so need to get paid for the full repair of the car's back glass original in the brand supplier, the door garage repair and alignment and the payment of every day I which cause of this, I can't work with the car damaged which is about 240 USD every day. I shared with them the full video which can be all seen, I have with me, same I argue my claim that is a service that should be 100% reliable since the setup alternatives are: Autoclose once the car is more than 60ft away, and auto open when the car is 60ft radius of the geolocation of the house, which I set at the beginning of the subscription payment sign up. I need an immediate response, this is deeply affecting my financial situation causing a 100% for a Malfunction of this device.      

• Review fromMichael B

  Date: 05/30/2024

  1 star
  Absolutely garbage company that treats its customers like trash.I had a MyQ Garage Door opener that linked to my smartphone and worked perfectly fine for years. Then out of nowhere, they disabled its functionality and tried to force me to buy a monthly subscription to continue using it.This after the fact that it was never sold with a subscription originally, or any indication they would forcibly change users to a subscription later! And it had been working perfectly fine for years.Anyways, I tried asking them for a refund several times but their customer service never even bothered to answer. So eventually I just threw the MyQ in the trash. Im not paying a subscription to be able to remotely open and close my garage!!! Thats ridiculous.Now they continue to spam email me, even though Ive clicked the unsubscribe link several times in their emails, they ignore it and continue to spam my email with their product ads.Mark my words, I will NEVER purchase another Chamberlain product as long as I live. I will actively go out of my way to avoid them, and Ill continue to sound the alarm to others at what an absolutely terrible company they are.

• Review fromGeorge B

  Date: 04/25/2024

  1 star
  Poor Service Follow-up, Poor Packaging. I purchased a garage door opener from ****** (1810039GARAGE OPEN199.99 Y, 4/18/24). The advice on the packaging shows that the opener only fits doors up to 7' but the size of this advisory is less than the size of a quarter and includes fine print. Very easy to miss and I missed this. When I opened the box at home there was no installation guide, only a operators manual in the box. After installing the door relying on video feeds, realized that I needed an extension to accommodate my 7'6" door (an available extension allows for a 8' opening). I called Chamberlain to see if I could resolve the problem. After a wait I got a live agent that finally understood the problem and advised me of the extension part numbers. My complaint relates to poor advisory on the packaging, no installation instructions in the package and asked the agent to help solve this problem. The agent could not and I am still awaiting a call from a supervisor. Chamberlain don't seem to care. Looks like I will have to buy parts to get the full range on the opener ($54 +shipping) but I want to warn other customers to take care buying from ******, great care about the Chamberlain company as you will be ion your own if you buy one of their units. What Chamberlain could have done is sent me an extension kit and I would have been a fan. As it is I'm not and warn against purchases from this company.

• Review fromStephen B

  Date: 02/07/2024

  1 star

  Stephen B

  Date: 02/07/2024

  The locking bolt on my Chamberlain garage door failed. The bolt will engage to lock the door but will no longer retract to allow the door to open. When I went to the Chamberlain web page I found more than 100 complaints about the same part failing prematurely after months or a year of operation. The service **** told me that no attempt has been made to modify the design of this mechanism since it was first out into service. So the company is repeatedly collecting about $130 from customers each time the part fails! Given the history of failure of this component the company should be forced to replace it under warranty for all customers until they can improve the design. Having a dead bolt fail in less than 1 year and frequently shorter is completely unacceptable. I filed my complaint on their web site as case number ********. ******* but received no satisfaction with their response.

  Chamberlain Group, Inc.

  Date: 02/09/2024

  **** did reach out to us asking about changes made to the lock, but this is all that was asked for and there has been no reply to our email response. I do agree, that our agent should have been more proactive with our replacement options for this scenario versus just answering your question. Your case is still open and he is awaiting your response. Please reach out to the agent or call us for a replacement lock. Please note, that changes have been made to the lock since the issues were identified, I do apologize for the misinformation.

• Review fromMichael T

  Date: 01/08/2024

  1 star

  Michael T

  Date: 01/08/2024

  Unfortunately I cant give this review ZERO stars because that is what my experience with this company deserves!!! Bought the MyQ camera from ********** back in November prior to going on vacation and paid additional charge to have the item expedited. I didnt get it within the timeframe quoted so ended up buying from a big box retailer (at a lesser cost than ********** AND got it in two days!) When I finally did receive the camera from ********** via ****** I returned it (at my cost) because ********** either couldnt and/or wouldnt issue a return label. I begrudgingly paid the return cost simply to not have to deal with this disorganized company. Once they received the item it took a month to receive the refund amount for the item. With multiple calls, it is like this company has one or two people in customer service who enjoy talking over you and really couldnt care less about resolving their customers problems. It also seems like they dont have any sort of database, system/CRM, etc. because I was always put on hold so they could check the status. Shouldnt they have that info at their fingertips?? This is ****!!! Maybe the private equity company that owns ********** should reinvest some of the profits into providing a better overall customer experience. On a positive note, I have been happy with the products and MyQ app, just hope you never have to return anything to these guys!

  Chamberlain Group, Inc.

  Date: 01/23/2024

  Hello *******, I greatly apologize for the experience you had returning the myQ camera. A return label should have been offered to you due to our inability to provide the order within the desired timeframe. I have attempted to contact you by phone and email to offer reimbursement for the shipping cost paid to return the item. We appreciate your feedback and will relay that information to improve our return process..

• Review fromPepper R

  Date: 01/02/2024

  1 star

  Pepper R

  Date: 01/02/2024

  This company's customer service is the worst I've experienced in years! Below, is what I had written on the survey I submitted to them : "This garage door opener experience has completely soured me on your products. Your customer service reps were either COMPLETELY unprepared to deal with customers (the woman I spoke with on 12/21/23) or were condescending (the man I spoke with on 1/2/24). The issue arose because we were not provided the 2 remotes reflected in your description of the B4505T on ************ website. NO remotes were included in the box. On 12/21, I called and ******* put me on hold 4 or 5 times to ask questions of someone, I suppose and after much back and forth (25 minutes worth...), she gave me an order number with the promise of a follow-up email, which I never received. I checked the website only to find my order number did not exist. I called and was told we were only entitled to one remote, which DOES NOT reflect what is advertised in the ********** description, referenced here: ***********************************************************************************************************(BBB algorithm does not allow further details) BUT, as I was told, Chamberlain was doing us a big one-time favor, by providing us with a second one. He also told me that ************ description was erroneous and I was only entitled to one remote. Take it up with ********** then. The issue was resolved but it is insulting to be made to feel as if somehow I was, as a customer, was being done a favor by your company for something that should have been included with the product. "

  Chamberlain Group, Inc.

  Date: 01/03/2024

  I would like to first and foremost apologize for the inconvenience this has caused. We truly appreciate you bringing this interaction to our attention and letting us know about the website discrepancy. We should have humbly honored both of your remotes with an apology for the inconvenience. Thanks again for the feedback, and again, so sorry for the interaction.

• Review fromJerome T

  Date: 12/11/2023

  1 star

  Jerome T

  Date: 12/11/2023

  I think it is ridiculous that I returned a product and you received it last week, when I called to follow up they told me it would be 6 to 8 weeks for my refund. Sounds like a scam to float customers money to me. Do you realize that all your reviews are one star?  

  Chamberlain Group, Inc.

  Date: 12/14/2023

  Hello ******. I'm sorry you've had such a hard time getting your refund. We have contacted our accounting department and pushed that through for you. It should be completed within the next two days.