Reviews

This profile includes reviews for Chamberlain Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chamberlain Group, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chamberlain Group, Inc.

  300 Windsor Dr Oak Brook, IL 60523-1510

• 

  The Chamberlain Group

  2850 E Drexel Rd Tucson, AZ 85706-3414

• 

  Chamberlain Group, Inc.

  300 Windsor Dr Oak Brook, IL 60523

• 

  The Chamberlain Group

  PO Box 3050 Nogales, AZ 85628-3050

• 

  The Chamberlain Group

  6050 S County Club Rd Tucson, AZ 85706

Review Details

• Review fromThomas S

  Date: 11/24/2023

  1 star

  Thomas S

  Date: 11/24/2023

  Do not buy these products! They make you use the MyQ app to control the remote aspects of these garage door openers. I am a Home Assistant user and they have blocked 3rd party ********************** time and time again. I paid for these products I should be able to use them how I want to without paying for the "privilege" ... or forcing a 3rd party to pay a fee to become an authorized partner. This is downright hostile to their customer base no matter how 'small' the percentage of users is. I will be recommending to all my friends and family that have interest in smart home equipment to steer clear of this company and their products until they can clean it up.

  Chamberlain Group, Inc.

  Date: 12/05/2023

  Hello ******, we hear you and your concerns regarding the recent changes to myQ. We are genuinely sorry for the frustration and inconvenience these changes have caused you. You can read more about the reasoning for this on our press room here: *****************************************************************************************************

• Review fromSteven H

  Date: 11/17/2023

  1 star

  Steven H

  Date: 11/17/2023

  There are several choices out there for Garage Openers so avoid this one at all costs! Brand new out of the box this unit didn't work. Called customer service and for 3 weeks I still don't have a working opener. When on the phone they promise everything- then do nothing! They kept telling me they would fix the problem but need to call me back. Never did. Told agent I needed a supervisor to call that day. They guaranteed that would happen. Never did. Don't buy this product because the won't help you if it doesn't work!

  Chamberlain Group, Inc.

  Date: 11/22/2023

  Chamberlain is sorry to hear that you had some dissatisfaction with your service when seeking assistance in setting up your garage door opener. We have attempted to reach you by phone without success, and have sent you an email we are eagerly waiting for your reply so we can contact you at your earliest convenience and help you to a resolution.

• Review fromBrandon M

  Date: 11/11/2023

  1 star

  Brandon M

  Date: 11/11/2023

  Worst customer service experience ever. after all most 2 hours on the phone with trying to connect a camera they hung up on me. I would never by a product from this group ever again.    

  Chamberlain Group, Inc.

  Date: 11/15/2023

  Mister ******* I'm sorry to hear you've had trouble with our opener. Our Escalation Team has been attempting to contact you and set a time convenient for you to assist in resolving this issue. We have made multiple attempts to contact you via phone and email, when you are available please contact us so we can do our best to resolve your concerns. If you change your mind and wish to work with our Escalations agent, please respond to their email communication with a time you would like to speak with them.

• Review fromChris R

  Date: 11/09/2023

  1 star

  Chris R

  Date: 11/09/2023

  Dont buy anything from these people. They are monetizing consumers and reducing promised functionality.I have a garage door only a couple years old that is supposed to work with Apple HomeKit. It never worked using their integration even with their extra hub. It never paired well and then I could never see the garage door opener (but had the useless bridge in my HomeKit home). I tried working with their terrible support (if you can hold of anyone) and got nowhere. Dont bother with their dumb chatbot. Useless is being kind.I was able to work around all this with a 3rd party software called HomeBridge for years. It worked very well. Then recently, Chamberlain got greedy and cut off 3rd party apps. Now my garage door doesnt work at all with Apple HomeKit! This is greed hurting consumers again and reducing functionality to make me use their app and view advertisements. (Yes, I noticed the large ads which fill my screen!)

  Chamberlain Group, Inc.

  Date: 11/10/2023

  Hi ***************************, we genuinely appreciate your feedback, and we understand that the recent API changes have caused inconvenience. We are actively looking into ways to improve and address your concerns. While we can't reverse the recent changes, we are working on exploring alternative solutions and listening to your suggestions. Our commitment to your satisfaction remains unwavering, and we'll continue to strive for the best possible experience for our customers.

• Review fromDavid C

  Date: 11/07/2023

  1 star

  David C

  Date: 11/07/2023

  Chamberlain Group has declared war on their consumers and the smart home industry. Hundreds of thousands of customers are potentially impacted by their recent and unnecessary decision to block API access. They CLAIM it was for security and to make the system better, but that is a bold-faced lie. There was never a security incident (unless they have hidden that from us), which would be even more concerning. We all made purchasing decision based on the well-known and advertised fact that MyQ worked with Home Automation platforms like Home Assistant, HomeKit, GoogleHome, etc.. For years, there was absolutely no issue. Then someone got greedy, and began willingly, intentionally and maliciously blocking access to our own equipment. They want to force us to us one of. their ********************* that charge subscription fees and provide them with kickbacks. They claim "Oh, but you can use our app for free". That is true for the time being, however, their roadmap is clear. They recently (July '23) hired ********* ****, Senior Software Product Manager, whose stated job description is "Senior Product Manager responsible for customer conversion and retention, with a focus on Chamberlain's MyQ app subscription funnel. Helping to set the vision for building a 'best-in-class' subscription management platform to optimize scale and retention". Through these actions, Chamberlain Group is engaging in:1) Breach of Trust - Violating the trust of multitudes of consumers that trusted them with our purchases.2) Financial Manipulation - Intentionally manipulating stock prices and/or company valuation by falsely inflating the app usage and customer satisfaction ******* Harassment - Chamberlain Group is actively committing harassment, and extortion by holding our privately owned equipment hostage unless we pay a subscription fee, to access equipment we already paid for, and have been using until now. Stay FAR, FAR Away from ANYTHING Chamberlain Group touches.    

  Chamberlain Group, Inc.

  Date: 11/10/2023

  Hello *******************, we hear you and your concerns regarding the recent API changes. We are genuinely sorry for the frustration and inconvenience these changes have caused you. We are actively looking into ways to improve and address your concerns. While we can't reverse the recent changes, we are working on exploring alternative solutions and listening to your suggestions. Our commitment to your satisfaction remains unwavering, and we'll continue to strive for the best possible experience for our customers.

• Review fromReid L

  Date: 11/02/2023

  1 star

  Reid L

  Date: 11/02/2023

  They block 3rd party access to apis that have previously worked and price ***** customers

  Chamberlain Group, Inc.

  Date: 11/16/2023

  Hello *********************, we understand that the recent API changes have caused inconvenience. we can't reverse the recent changes but thank you for responding to our emails. If there are any other suggestions or if you want to explain further about the ways that you used API features, please reach out to us again.

• Review fromNoel W

  Date: 09/27/2023

  1 star

  Noel W

  Date: 09/27/2023

  Worst customer service on the planet. This MyQ c*** is nothing but a headache. I never have, despite contacting customer support, got my MyQ camera to connect with the MyQ hub. Nothing works with Apple home kit either. You can buy their expensive bridge (they have discontinued this product) but even that is 50/50 at best. I spent quite some time on the phone with support with no resolution to the problem. A simple ****** search told me all I needed to know. The problem with the camera is well known. So, it's not just me. Not only will their products not work with other platforms, their products don't even work with their products. The number one complaint in all of the reviews I read was/is CUSTOMER SERVICE. Yet they don't seem to care. No more Liftmaster/Chamberlain/MyQ junk in this household.

  Chamberlain Group, Inc.

  Date: 10/03/2023

  Contact was made, a new camera will be shipped to the ************ after the address is confirmed. 

• Review fromjoe v

  Date: 09/06/2023

  1 star

  joe v

  Date: 09/06/2023

  What a piece of garbage!! Absolute garbage! I'll be 4 weeks minimum without a garage door which was our main entrance in and out of the house, because a part is back ordered! The misdiagnosed the problem the first time and gauranteed me the board would fix the issue! WELL IT DIDN'T!! No I'm sitting here with my thumb up my A$$ for two more weeks! Chamberlain, you **** and so does your piece of c*** openers

  Chamberlain Group, Inc.

  Date: 09/08/2023

  We are sorry to hear the service received was unsatisfactory and that you had to wait so long for the part, that ultimately didn't fix the issue. I have reached out to you, via email (9/7/23), and am awaiting your response so that we may rectify the situation as soon as possible.

• Review fromSabrina C

  Date: 06/29/2023

  1 star

  Sabrina C

  Date: 06/29/2023

  I have spent nearly two hours on the phone and in the chat with representatives. NO ONE has been able to help me. Without any trouble shooting questions one rep told me I needed to get a ladder and obtain the serial number. No one advised me that this information is available in the app

  Chamberlain Group, Inc.

  Date: 07/03/2023

  Hi *******! So sorry to hear you had difficulty with your myQ camera, as well as some miscommunication regarding the serial number. We strive to make our camera setup as easy as possible and your feedback helps. I am glad ***** was able to get you up and running. Thank you so much for your input and, again, our sincere apologies for any confusion and frustration you may have experienced throughout the setup.

• Review fromBruce M

  Date: 06/08/2023

  1 star

  Bruce M

  Date: 06/08/2023

  I called Chamberlain Group to inquire about a recall for their 888LM wall activation door switch.The recall stated they would honor the recalled item until 2023. The problem with the activation switch was a phantom operation of the garage door with no inputs. My garage door opened and closed on its own while I had a classic car (66 Mustang) on the lift and the door wound up hitting the car. The company was less than helpful replacing the switch with their updated model. They told me the was warrantee for 5 years even though the recall states 2023. I didn't ask for repairs to the car just to replace the defective wall mounted switch which I purchased on Amazon for $47.00 Great customer service.

  Chamberlain Group, Inc.

  Date: 06/09/2023

  Thank you for your review, we have attempted to make contact with you. You may also contact us at ***************